Santander Consumer USA review: Lien release

I was never a client with Santander. Somehow I have a clear (blue) title for a vehicle I purchased which Santander still has a lien on. I had to call multiple phone numbers to speak with someone. Basically was told to wait several years until you release the lien. I offered to provide all of the information on how I acquired the vehicle and was told to email tirelease@santanderconsumerusa.com and maybe I would get the lien released. This is awful!