Santander Consumer USA
United States - TX75247
|Mon||7:00 AM - 11:00 PM|
|Tue||7:00 AM - 11:00 PM|
|Wed||7:00 AM - 11:00 PM|
|Thu||7:00 AM - 11:00 PM|
|Fri||7:00 AM - 9:00 PM|
|Sat||7:00 AM - 5:00 PM|
|Mon||7:00 AM - 11:00 PM|
|Tue||7:00 AM - 11:00 PM|
|Wed||7:00 AM - 11:00 PM|
|Thu||7:00 AM - 11:00 PM|
|Fri||7:00 AM - 9:00 PM|
|Sat||7:00 AM - 5:00 PM|
Citibank recently appointed santander as servicer for the loan on a 2006 pontiac torrent I owned. This loan...
I'm a pissed off car loan payer
Since santander has become the owner of my car loan I have had nothing but headaches from this # sucking douche bag resin company. They call me at all #ing hours of the day and night and when I try to add anything less than $100 to my account they keep telling me to go to western union. #ing scamming skum #ing trash #! Now they say I am somehow 80 days past due and they still won’t let me add money to my account over the phone! I think we all should get together and find a good class action lawyer so we can all sue the #ity # #ing # out of this #ing # bag of a bank!!! # you santander!!! # you!!!
Santander recently bought our car loans from citi-financial and it has been one long nightmare. After dealing with this very questionable company we decided to payoff our loans. After the loans were paid off they took an additional payment of more than $500.00. We have been trying to get a refund since september. Today we were told a refund had been approved by it would take another 30-45 days to process. I really cannot see a refund coming. I have asked to speak to a supervisor, but was given the run around. The only way you can even get to a person is use the phone tree and tell them you are interested in establishing a new loan. I recommend that anyone who is having trouble with this company is to write a letter to the attorney general of texas where their offices are located and to the attorney general of your home state. This is an extremely dishonest company and at no time did we ever have an agreement with them to deduct monies straight out our checking account. If one of your loans is sold to this company, you should immediately find a way of refinancing it. This is a continuing nightmare.
Mail payments to a po. box 20 days ahead of payment and it's still late.Then late charges and harrassing calls, at least 20 a day.Made same payment 3 times in one year on payment that was already paid.Set up arrangments with them, no one notes it on computer, then the next person wont work with you.Threatened repo of my vehicle for payment they say wasnt made over 2 yrs ago when i was with hsbc.Started researching and found out there are alot of people who who are dealing with same problems.Need a proper mailing address, and one customer service rep. to deal with.Do not do business with this company, beware seriously.Ps. now they want 15 dollars to make your payment on debit card, with no written notification.I will never do business with them again or for that matter hsbc also.
I am currently in the us army, serving overseas in afghanistian, citi finacial sold my account to santander consumer usa. I was with citi financial since I bought the truck, never late on a payment. I called citi to get a payoff quote and was transfered to their number, and I was told that my payments were 20$ higher, still with out my knoweledge. I tried calling the costumer serivce and there hours on sunday is 7 am to 5 pm centeral time, and they were closed when I called at 0730 cst. If some one is willing to help me out please email me at [protected]@yahoo.com this is not right and i'm going to stand for it.
I ahve had nothing but problems with Santander and now they are trying to repossess my car. I have been...
My husband and I are one of the unfortunate who had an auto loan with CitiFinancial Auto that has recently be bought out by Santander Consumer USA. I have read several complaints on here, so decided to add our current situation.
Unlike several others, who said they didn't know about it until after the fact, CitiFinancial sent us a letter in the mail informing us of the change, that came the same day we got our first statement from Santander. After checking their website, I was irritated to discover the only way to pay them without incurring a fee (and being sure the payment was posted on time) was to enroll in their auto pay. I don't generally have an issue with that (we have other bills set up that way) but was still annoyed that we didn't seem to have options.
At any rate, I enrolled in the auto pay, first payment went out 9/18, the day it was due. A few days later it cleared our checking account so I didn't give it a second thought. A few days ago I received the next statement which said we owe the regular payment plus a $25 fee. What was that for?
I logged into our account and saw next to last month's payment "return - frozen". I double checked our bank account through their website and saw they cleared the payment on the 20th. Since the 18th was a Saturday, that made sense to me. So I decided to get online with their chat. This is the conversation that took place:
Please wait for an agent to respond.
You are now chatting with 'Gino' In order to assist you today, please verify your First and Last Name.
you: Hi, My name is * *
Gino: Thank you, how can I help you today?
you: The account is under my husband *
you: I have a question - what does it mean when it says "return - frozen" next to last month's payment?
Gino: You will need to call your bank regarding that
you: it cleared my bank, what i'm looking for is whether or not Santander has acknowledged receiving the payment.
Gino: Last payment received was on 09/18
you: and next to it it says "return - frozen" and this month it says we owe an extra $25. What would that be for?
Gino: it was an nsf, you need to call your bank
you: it was NOT an NSF. It cleared the bank first try on the 20th. I'm looking at my bank statement online right now.
Gino: ACH and Check payments are automatically resubmitted up to two additional times if funds are initially unavailable.
Gino: Please do not attempt to replace a payment unless you have verified that the resubmission process is complete.
Gino: Goodbye. Thank you for chatting with us. We value your feedback. Please click the Close button at top right to answer a few questions about your experience with us today. To ensure Santander Consumer USA has accurate contact information please update your home address, home, work and cell phone numbers on the My Account home page before logging out.
Chat session has been terminated by the site agent.
The last 3 responses from "Gino" came almost all at once (cut and paste) and then "Chat session has been terminated by the site agent" appeared immediately below it. He basically disconnected before I could read what he had said, in order to be sure I couldn't ask any further questions. How's that for service?
So I double check with my bank, just to be 100% sure. We have never had an NSF fee on this account. Surely the bank (which is actually a credit union) would have notified us of a problem? I spoke with someone from the bank and she looked it all over and assured me they only tried to process once and it had been approved and cleared with no issues.
So I get on the phone now with Santander. I get a lady on the line who calls herself "LaToya." I'm sorry, if you're not a Jackson I'm having a hard time believing this. And she sounded like she was Indian, which I have no problem with as I have several Indian friends, but I'm pretty sure none of them are named LaToya. But whatever.
I ask her what the fee is for, and like "Gino" she tells me it's an NSF because the bank turned down the payment when they tried to process it. I assured her I had already spoken with the bank and they told me that was not the case. I asked how we resolve the issue and she put me on hold, came back with a fax number to send to the attention of the "ASU department."
I sent them a cover letter stating the entire situation, a copy of the statement the bank sent as well as a page from our bank's onine banking with some notes added.
I would normally find this to be an irritating situation to have to deal with, but not the end of the world. But after all the horror stories I have read online (on this site and elsewhere) since this morning I'm afraid it might be the beginning of a nightmare with these people. I was told they will not take the $25 fee in addition to the regular payment we signed up for because the auto pay was approved for the monthly payment amount only, but I don't really trust that. I'm somewhat sure I'll see the amount taken out in a few days to include the extra $25 as our statement shows that as the amount due this month. But of course I don't know.
My biggest problem though is worrying about the future. The mature date on the loan is next June. When Santander took over the loan it was current but we had deferred payments in the past with CitiFinancial, who assured us they would work with us to keep a balloon payment from being due at the end, stretching out the loan to let us continue to make regular payments until it's paid off. I get the feeling come next June Santander is going to want the balance, no exceptions, to the tune of a couple thousand dollars we won't have.
Santander took over my CitiFinancial Auto Loan, and immediately made a claim that I am one month behind. This is an absolute untruth. I have my statements, but they are saying I am, and cannot pinpoint where. They are telling me to look at my payment history, and figure it out myself.
I have a problem with accessing the website seems like every month whenever I need to make a payment. You enter your user name and password hundreds of times and nothing. I know that what I'm entering is correct. It doesn't tell you that it's not, that the combination is incorrect, try back later or anything. They also don't give you the option to cancel a scheduled payment like most other companies. I needed to re date a payment that wasn't even due yet and was told by a supervisor that it had already been processed so they couldn't help. There was no way that the payment couldn't have been processed that quick and for several days out. This is a very deceptive company.
hia, I dont want to be to quick on the uptake, but, as I pay and go with a santander store card, I have been right up to date with all payments, as having debt already, I need to keep a very careful eye on my accounts. anyhow, after going through my bank statements and purchases, I notice I have been charged twice on one two items. I phoned up the customer services and paid 8 pounds to find nothing out, I will now have to write, I guess, to find out what to do. I am writing this as a possible warning, if that counts for anything. thank you for posting your complaints as well. p.s. get the customer services assessed.
Triad Financial sold loans at the end of the loan term
to there partners in crime Santander consumer USA
to collect extra interest fees.
This is a scam. Santander issues a new account number and
places it on your credit report and it appears as a new loan. Then they
hire a reposetion company that is out of state to go around
your city looking for you useing information on your credit report.
There is no writen cominication from Santander, they claim
that they are a small company and can't aford the paperwork
I call them for a copy of the original sales agreement and they
told me that they have no record of it.
The manager at Santander was rude and threatened to garnish my
wages. They are not even in the state of California.
Triad Financial is a Scam.
See you in court.
A very angry and disappointed consumer that will fight
to make sure this does not continue.
Santander Consumer USA recently took over loans/payments for CitiFinancial Auto who my original loan was through. Upon being notified by CitiFinancial about this change, I contacted Santander Consumer USA to get some more information. Specifically I asked them if my current payment arrangements with CitiFinancial would remain in place. That is, the automatic monthly draft that I had setup with CitiFinancial. The representative from Santander told me that no, the payments would not automatically carry over to them and that I needed to setup a one time payment for September and then schedule future auto drafts through the Santander website. When the time came for my payment to be made, I discovered that my previous payment arrangement with CitiFinancial was still in tact and had been transferred to Santander. So, Santander auto drafted my bank account (they said they wouldn't, which is why I needed to schedule a one time payment). So basically I have been charged twice. That's just shy of $400 missing from my checking account that they had no business taking out. Money that I need for things like gas and groceries. When I originally called, I was told that I needed to fax them a copy of my bank statement to "prove that I was overcharged'. First of all, why the hell do I need to"prove" it? Shouldn't they have records that show that they received two payments from me? I cannot believe they have the nerve to request personal, private documents from me because of their screw up. I am still waiting on the money to show back up in my account. I cannot believe the complete and total lack of consideration for the effect this has on me financially. $400 might not be a lot of money to be missing for some people but it is for me.
One positive note. I called them back after the first rep told me I needed to fax my bank statements. I was hoping for a different rep that would be willing to be a little more proactive. I ended up with a very nice lady who, upon placing me on hold, contacted their accounting department. She was able to verify with them that they did in fact receive two payments last month from me. She promised that the money would be refunded as soon as possible. I am hoping to receive it in the next 24-48 hours. I will follow up on this to let everyone know the result.
This company which is named santander consumer in texas usa is trying to get extra fraudulent fees from me which I never had with citi finacial auto. I have always made my payment way before it was due and now I have to deal with this fraudulent company which I already did research on only after one day of dealing with them and wow to my surprise everyone is havng the same problem as in thousands of unlucky families.
Something has to be done!!!
Are they part of some type of mafia scam - total rip offs - who are these crackpot who think they can get away with anything and everything!!!
This needs to go to the president of the usa, asap, who will be the only one to stop this from happening!!!
All I want is to be treated like a good customer like I used to be with citi finacial auto
hi i just enrolled in sovereign bank account protector and it dose not work at all as a result of these new...
I attempted to pay my montly loan on Santander's website as I have been doing for months since it was sold to them by HSBC. They now want to charge a $5 Western Union fee. When I called customer service I was told this was a new fee. No explanation or details. I was then asked if ther was anything else they could help with and I said "you didn't help at all" and the customer service rep hung up. I find it amusing to some extent that the company is Santander Consumer USA but you can never get an English speaking American on the phone. What a joke. I will have my loan refinanced. I wasn't even notifed that there would be a fee assessed. Can they do this? Doesn't that change the loan agreement?
Recently santander consumer usa took over mine and many other car loans from citifinancial auto. I always made my payments online when I was with citifinancial. The payments were through western union and there was no charge to make these payments. So I went to santander consumer's web site to make my most recent payment online but to my suprise and shock, they want to charge a fee of $10.95 to use the same service!! They use western union just as citifinancial did! Citifinancial didn't charge me a fee if I made my payment over the phone. Santander again will charge me $10.95 if I chose to use that service as well! I was told that if I do an autodraft, it would be free. But I don't care to do it that way. So now the only way I can make my payment without paying a $10.95 fee is to write a check, put it in an envelope, put a stamp on it and drop it off at the post office.
I have a car loan that was with citi auto financial until sept 2010 (since 2/2008). I received no...
I have been dealing with this company for about three years now and will be glad when 2012 arrives. This company is very unprofessional and a scam indeed.in my experience, they will cash my money order and wait until after the due date to apply it to my account. I have incurred hundreds of dollars just in late fees. Even after I went through all the trouble to fax them a copy of the money order showing it was cashed, they still charged me late fees. I mean here I am thinking that the money order has been stolen when in reality they had it the whole time!!! That burns me up so much that im going to law school for all of us if something doesnt get done about it in the next 2 years. I am determined to get justice on these people and the uneducated representatives who deliberately decieve us consumers just to make about 8-10 dollars an hour. I wonder how long they will have on umemployment once I demolish their jobs. I mean this is crazy what you have to put up with, if I wouldve read these complaints first my daughter wouldve waited until she had her own credit score before getting this car.
We have had 2 car loans with citifinancial for several years. Recently they sold the loan or turned management of the loan over to santander usa. Our loans were always automatic deductions from our checking account. We did not receive notice of the change until september 11th. The letter said they would contact us on continuing the automatic deduction process. On september 16th we were called from their collections department demanding to know the plate numbers on our cars and the address where the cars were kept. They also demand personal information such as ss numbers and bank routing numbers which we refused to give. Our payments were current and next payment due was sept17th. Meanwhile we paid off the one car and they immediately deducted another payment for the loan we had paid in full. This was unauthorized as we had only entered into an agreement with citifinancial for automatic deductions and never agreed to with santander usa. On september 27th we received a noticed that our payment for september 20th that was automatically deducted was over due and the late charges would be an additional $43.48. This company is in no way a reputable company and if you find that any loans have been turned over to them for management, you should find another bank as quickly as possible to refinance your loan. We have put a stop payment on any future deductions for the car that has been paid off and are in the process of finding another way to finance the remaining car. We have sent our complaint to citifinancial, state attorney general of texas, state attorney general of new york and to the honorable charles schumer by certified regular us postal service.
Santander took over citifinancial auto loans. Of course no notice was given to the customers. No statements mailed out for 3 months. To make a payment over the phone a fee of $10.95 is charged. Although it was due to there negligence that customers did not recceive a statement you are still required to pay this fee to a payment they will post whenever they want. I absolutely hate this company. They are so unprofessional and disorganized. It seems the only way they acquire clients is to buy out other companies and leave customers with no choice. I can not get this loan paid fast enough so that I can stop dealing with this idiots.