Samsung
reviews and complaints

We purchased this appliance about 28 months ago. We have had the ice maker sporadically working correctly. About a month ago the underneath of the ice making device started icing up. We have had to remove the ice so it will work properly but I would have to remove the ice 1-3 times per day. To make the situation worst the ice holder-bin stopped being able to go back in. Now the empty storage bin holder has ice constantly dropping in and filling the empty area. Trying to remove the ice is difficult because the cubes are all frozen together. This situation is very frustrating. I have pushed the blue button that is inside the bin holder on the top right side.
I wrote a letter to Samsung via email about 4 weeks Ago to which I believe was the America office I also started a chat with the Samsung support area, their message was my concern will be forwarded to the appropriate department.
This refrigerator's design was appealing to our needs which is why we wanted this particular model.
If the ice maker and ice bin can be fixed to work properly I'd like to take that route. Otherwise we will have to replace it
Please assist us.

Thank you,
Keith Gimbel

I have a Samsung range model number NE63T8711SS, S/N 0HF47DCN600103M. I have had this product for about 8 months and it worked fine, liked it. I dropped a small cup and it hit the edge of the cooktop and caused a small chip in the edge of the cooktop (edge is not protected on this range). The cup did not break so this cooktop is extremely fragile. After about a day the small chip became a large crack across about a third of the cook top. It is still under warranty but after many calls to Samsung, they can not do anything about it. I would even pay for the top but the top is discontinued and no one has one. How are they still selling this model if they do not have tops. So I am out $1900 which I paid and Samsung is doing nothing. I have multiple Samsung TVs and appliances but will not buy them anymore.

Date: December 9, 2021

Subject: Complaint about Damages

Dear ...
Reason why I am putting a complaint in about Samsung,
• Damage to my Samsung S21 Ultra mobile phone, that was done while it got sent away to 3 different Samsung places.
• The time this has taken and how I am still paying top dollars over a phone I do not have.
On 08.05.21 I upgrade my phone to the GS21 ultra, for its awesome camera, Which I needed for my job.
My phone worked great at the start. I had no problems with sending and taking crystal clear photo or message. Then after 4 months after I started have problem with send anything that I take a photo of.
The photo's I took would be crystal clear but when I try to send it to anyone, include myself or my partner's phone (which is the same phone as mine), it comes out blurry, Every time.
I did a factory reset myself to see if that would fix it but didn't make it any better.
So, I rang Samsung help center, to see if they had any ideas on what's going on with my phone. They told me to try and reset massages and then tried reset phone to factory settings again. This still did not make any different.
They said its best if I can bring it in to my closes Samsung store.
On the 25.10.21 -(Order number :[protected])
I Took my phone to Samsung care in carousel - (50 min from my home, but it was my closes) The lady had a look and did another factory reset again to see if it made any different.
Surprising Nope nothing. Then the lady started to tell me, that it's because with the Samsung S21 ultra has a higher resolution when taking photos, that it can compress the quality of the photo to the other person. Which Is problem completely corrected in other circumstances, but I even tried to send these photos to my partner, my mother and myself. Who we all have this same phone and was still doing the same thing.
The lady at Samsung even tried to sending it to her only phone and still the same and plus, if that was the case, then my phone would have been doing it from the word go.
Anyway, the lady from Samsung care in carousel took my phone and sends it to Samsung Osbourne Park I had to take my projector case off my phone, as they are not allowed to send my phone with anything else.
(By the way My phone has never been out of the case from the day I walk out of Optus with it too)
26.10.21
The technicians from Osbourne Park had a look and found nothing wrong with it. So, I explain it again and what it was doing to the guy, as maybe it got told in a different way.
The guy said they checked it and did and all way good, but if I would like he can get a second opinion, if I would like.
26.10.21:
Second technician from Osbourne Park, had a look and said the same thing. Can't find anything and that, they would send it back to me.
I then explained that I need my phone for work that has a working camera and this has been going on for over a could of weeks and hasn't change. I can't have it back, if it is not fixed there has to be something.
So, they then offed to send it away to head Samsung in NSW for another look.
3.11.21
The technician in Samsung NSW received my phone and had a look at the problem but all the tests were coming back fine.
So once again, it was going to be sent back to me. I phone Samsung Tecworks in NSW to have a chat about my phone again as I don't understand why they can't find a problem.
Everything that they have done, I have already tried that myself and it still didn't fix it.
So, they also got a second opinion from someone in there.
9/11/21
Second opinion came back. Still nothing, So I thought, ok maybe they did something different and it fixed it, as I just don't understand why they can't find anything. I said OK send it back and I will have a look.
10/11/21
I received my phone back though the post around 1ish. I sign for my package, which was good.
I open my package within 20 mins of receiving it. Very well pack. No damage to the packing.
When I took my phone out of the box, with the company of my mother, we spotted the damage on both sides of the phone straight away (this is how noticeable it was). The damage on the phone, were scratches and little pin [censored] holes, all the way to the silver. Very noticeable (mind you, they didn't even wipe my phone over to clear the hundreds of hand prints and smug marks all over)
I rang Samsung in Osbourne park within 5 mins from receiving it and explain to the lady about the scratches and holes that I have received on my phone, while it's been in the care of Samsung. The lady asked straight away "How was the package?" I reply fine, no damage.
The lady had a look at the job number and said but they didn't open your phone up, so there shouldn't be any damage. My response was "Exactly "
I then got told by the lady from Osbourne park, that it wasn't them and to ring NSW store and sort it out. So, I did.
I rang the Samsung place in NSW and explain to the guy at Samsung NSW branch about the damage. The guy pulled up my report and said that the technician guy didn't have to open my phone. So, the damage wasn't them. I explain that my phone is only 5 months old and has always been in a case and I know the damage was not there. So, he said that, I would have to send it back to the Samsung NSW store, so we can have a look at it and to just drop it back at my closes store. Really! I explain to him that I am 50 mins away from my closes store and that is Samsung care in carousel and I don't really have time to keep running back and forward. I then got told that I can drop it off at Harvey Norman Joondalup and they will send it.
That's a little better. So that's what I did.
13/11/21 (Job Reference Number :17723)
I drop my phone in with Harvey Noman, still in the box my phone got sent back to me.
24/11/21
I Received an email from Samsung NSW store Saying that the damage was already there and they will be sending my phone back.
This is not true. The damage was NOT already there.
I did send an email back to them, saying that they were not there and I would like it fixed or show me some proof that they were there, when I first handed my phone over. I got no response.
So, I rang Samsung and explain again. The lady pulled my report up and read the report back to me saying that it was already there and it has been signed off and going to be sent back to me. I told her one's again that they were not there and I want it fixed or proof.
I was getting nowhere; the lady just kept repeating what the report said over and over again.
So, I asked to be put through to someone higher to speak to about this. Just to be told no because the case manager has sign off on it. I then ask to speak to the case manager then, just to be told nope u can't.
The lady would not put me through to anyone, just keep say the case has been sign off.
I got off the phone as I was not getting anywhere, I was going to wait a day and try again, maybe I will get someone different that will send me in the right direction but the next day I got a phone call in the morning on the 30/11/12 from Harvey Norman Joondalup saying they have my phone, ready to be picked up not fixed.
I told Harvey normal that I am not collecting, I need to contact Samsung again about this matter.
I wrote back a email back to Samsung explaining this is what has happen and that I am not happy about this and I want it fixed or proof. I received nothing.

9/12/21
Still no phone, still no email, still no call.
I have been with Samsung for over 10 years now, and I am ready to start looking elsewhere now. I have been back over my reports on the day I handed my phone to Samsung care in carousel and all the report said about my phone appearance is that it had light scuffs/scratches on the front and back and Bezel (light).
Sorry but light does not mean scratches, that you can see the silver colour that is under Neath the black paint on the phone and point holes that you can also see the silver. Plus, these marks are also on both side of the phone. One side more than the other. Which is not in the report.
So unfortunately, this is why I am putting in this complaint. I am not happy with the service that i have been given. I am over being past from person to person. I still do not have a phone, that I am still paying top Doller for. I have lost work over not having my phone, as I need a useable camera. Then I have had to wasted more money because in the end, as it has taken so long, I had to go buy a cheap phone, so I can continue work. Which I should not have had to do this.
I have always been a loyal person to Samsung and I have loved all my phone that I have had with Samsung but this ….. Well it is very unprofessional and I am very disappointed in Samsung.
So, this is my final try to resolve this problem, and I would appreciate if you could resolve this matter and get my phone fixed, refund, replacement, or whatever you need to do, to get my phone back to me, in the way I handed it in.
If this cannot be resolve or I have not heard from anyone within 1 week, I will be taking the matter to the Ombudsman.
I should not have to go thought all this or pay for a phone, that I do not have.
I have Enclosed a copy of the service order sheet. Which is the last time I touched my phone.
I look forward to your reply and resolution for my problem.
Please contact me on [protected] or my email: mellissa.[protected]@yahoo.com
Thank You
Mellissa Keeler

I Robert Drury, of 30 Railway Terrace Wynarka SA 5306
mobile: [protected]
email: [protected]@gmail.com

Did purchased a Galaxy S21 phone, from Harvey Norman on the 21/11/2021.

When I purchased my phone It was DOA first thing I did was contact Samsung and explain what was wrong with the phone to the agent generated a complaint and a reference number. I told the agent that I live in a rural area and that it is dangerous for me not to have a phone. I had to travel a hundred kilometers to buy the phone. When I tried to return the phone the day after buying it, a representative of Samsung told the manager of Harvey Norman mount barker SA that I had to return the phone for inspection. I find this completely unacceptable due to the for mentioned reasons. Since then I have contacted Samsung Tech support on three occasions and have had several conversations with management from Harvey Norman. I have always been a loyal Samsung customer and have had many Samsung phones and other Samsung products e.g. earbuds tv etc. I was in my rights to have the phone replaced immediately, which complies with your DOA policy. After being treated this way I will now reevaluate weather I want to use Samsung phones anymore or tell any of my friends how much I like Samsung products

In August, I was approved for a e-coupon to get 50% off a frig due to ice maker issues. On Nov 22nd, I requested to have the e-coupon so I could use it with black Friday. The person understood and said he would get me the coupon so that I could use it with the black Friday deals. He said it would work. The person messed up my request so the coupon request process didn't work. On black Friday I realized this when I went to purchase a frig. I called to get the code and again explained what I needed the code for. Again, the person understood and said yes it will work but the code takes 24 hours to process. That person didn't have the ability to get me the code quicker. I was transferred to another who was trying to help me get the deal I'm being told I can have. At this point I've had 4 people they understand and it will work and will help me make it work. So far, I've been on the phone for 3+ hours trying to get this to work. Finally, I got on the phone who was dealing directly with managers who have the information that will help me understand what is going on. They explained that a e-coupon can only be used on a frig before sales or black Friday deals. This is contrary to what I have been told by all the other employees. I am expecting to get a deal that I was going to get based on all the information I was explained and told. I am not happy at all with this. I have been told over and over again that I could use a black Friday deal and my e-coupon and get a really good deal. Here is a link to the item I was trying to purchase for black Friday: https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/28-cu--ft--4-door-french-door-refrigerator-in-fingerprint-resistant-black-stainless-steel-rf28r7201sg-aa/
And I was told over and over I could use this e-coupon to get 50% off. What can I do or what needs to happen so I can get what I was told?

Thank you for your help

Model no. WA70F5G4.
I rang [protected] about a little blue object in the softner compartment as to what it does. It is most important your people are able to speak English properly as I was trying for several minutes trying unsuccessfully to understand her. This isn't the poor woman's fault and she kept apologising and I felt sorry for her. This isn't good enough.

My name is John and I can be contacted on [protected] if desired.

I received my dyer 10/27/2011 on around 11/9/21 I notice that my laundry room was getting real hot making the washer and dryer sweat I looked in the back of the dyer and seen that the hose was connected to the dyer it could not have been installed correctly in the first place. I have been the getting the round around ever since. The delivery company told me I only have 48 hours to make a complaint then all 1800 numbers I call continuing to give me the run around I stayed on the line with one for over a hour then they hung up. Today I called the Home depot I talk to a manger who told me that it was a simple fix I explain to him if it was that simple why was it not done properly at the time of installation and the said he was just trying to save me some money. He then got my information and told me that some contractors who be given me a called to give me a quote. Several have call requiring a 75 dollar fee that is not fair for me to have pay for something that was not done right in the first. I'm really considering returning the washer and dyer it has really been a headache

TO WHOM IT MAY CONCERN:

As I walk through my home, I realize that I am a Samsung Consumer. I have five (5) Samsung TVs, I also have one (1) Samsung Refrigerator. My wife and I also use Samsung Cell Phones. So I can tell you that we prefer Samsung products over all others. My wife is a Elementary school teacher at Glenview Elementary School in Escondido California for eighteen years. I however have a different background. I was a pilot for United Airlines for sixteen years. But due to an automobile accident that happened on July 7, 2013 I was forced to retire from being a pilot. In this accident I broke 22 ribs, collapsed both lungs, dissected (tore) the top of my heart, broke my right wrist, right knee and ankle. You can google "Distracted driver leaves bakersfield man in a coma." There are many stories about my accident and how it caused a recall from Suzuki for the GSXR front brake recall. Most recently I had to have heart surgery on November 3rd, and it will take six (6) weeks for me to recover. So for now I am watching a lot of TV. As you can see by the attached photos, I have a Samsung TV in my bedroom. This television has been in this location since we purchased it. It is hooked up to the computer that is on the other side of the wall since installation. We love this television. The I have only great things to say about this product. The only thing I do not know about is the TV speaker. As you can see in the photo, this television has been hooked up to a Bose Speaker since we got it.

The model number for this TV is
UN58J5190
Serial Number
05ED3CRG1325382X

Our grown children have known no other brand of Television, in fact we just bought our son a new Samsung Television as the Samsung TV app is great for streaming a ton of channels so you can limit your cable bill.

Since my accident I have been doing Fix N Flip of homes in this area. We own a company called The Basics LLC. However I have not been working since my heart surger on November 3, 2021.

In my spare time, I fly drones and belong to several facebook foreims. I belong to Old Farts with Drones, and several other groups and I do reviews and post to all of these foreims.

One of my latests reviews can me seen at: https://youtu.be/nwAmjNDqEs4

Anyway since I have been home from surgery I have been watching a lot of TV. this television however now has problems.

1. HDMI one input when the device is connected, the screen will just go blank while making a popping noise. The screen will black out for about two seconds then it will come back on.

2. HDMI two input when the device is connected, the screen will just go blank while making a popping noise. The screen will black out for about two seconds then it will come back on.

I have tried new cables, new devices, in short I know that the HDMI inputs are going out on this television.

So the reason for this email. I on today's date contacted Samsung Customer support. It seems that the only options that you are providing is for me to purchase a new TV or to pay a large amount to have the HDMI ports fixed.

My concerns are the following. This television has been hooked up this exact way since its purchase. Why would the HDMI inputs just start to go out?

Sorry I don't want to be negative. I am upset for the failure of this awesome Samsung television. I, as I said, still believe in this product. I just want to believe in Samsung Customer Service and be happy with my Samsung product.

Please advise

Respectfully;

John Weisheitinger
[protected]

I upgraded my MTN contract and took the samsung A32 with the active watch 2. Within the first month the watch started giving issues. I went to MTN store who said to go to a samsung store who then directed me to SSS cellular in Boksburg, I booked the device in, few days later was advised they awaiting parts from samsung. a week went by and then was told no parts so samsung will exchange device. it has been another week gone and still waiting for a new device. My argument is that the device is a month old and now i am paying MTN for device that i do not have as samsung is taking so long with parts or an exchange.
job number at SSS cellular is 370149

Is the stainless steel in a steel appliances I bought that are black stainless the film is peeling up and it's really getting bad I'd really like somebody to call me up thank you

Hi All,
My name is Vishal Patel. I have several Samsung products with you and being a loyal customer for 10 years. I have A/c, TV 3 phones all bought with the faith that Samsung will help me when i need the most.
This is the first time i have come to Samsung to have my phone repaired and they have quoted me $554 to repair my phone which simply is not charging.
The phone itself is worth $790 and its not a good idea to repair the phone with that cost even though the phone is in warranty.

I would appreciate if this matter can be looked into to see if the phone can only be repaired to get the charging fixed.
I am without a phone for almost 2 weeks now and there is no end to my suffering and i had a run around asking for money to be repaired even though I am under consumer warranty.
I would appreciate if this matter can be looked into urgently as i need my phone desperately.

Vishal Patel
[protected]
[protected]@hotmail.com

I bought my TV over a year ago and have LOVED it... until now. It suddenly stopped allowing volume adjustment. In order to adjust volume, I have to turn TV on and off, turn cable on and off, then back on with the tv remote, and it gives me about 15 seconds to change volume, then locks up again. I spent over an hour with customer support from the Caribbean on the phone. They could not resolve. They sent me an email directing me to load a thumb drive from a computer with the data they sent, then plug in a USB cable to the TV to load the update, none of which I have the means to do. I am a senior citizen. Please help me.

Diane Lanford

I am Mrs Rasool I had bought a Samsung Digital Inverter fridge from Dion Wired in 2015 price of about R10000.00. The fridge is in a perfect condition no scratches chips or any form of damage as it is well cared for. For a few months now there seems to be water leaking from the casing in which the globe/light is fitted
Logged a call with the Samsung help desk and we did all the testing on the phone and then she logged a call for a technician to come out
After a few days the technician came out and within 2 mintes he says that nothing can be done
how is this possible? if the fridge was damaged because of negligence there should be visible evidence
the fridge is in an immaculate condition
He promised to write a report to Samsung to see what can be done.. Never heard anything after that and 3 weeks later I called the help desk again for a response on the call out.
everytime I speak to an agent at the call centre they say they will follow up or escalate and call me back and NOBODY calls back
Theses are the names of call centre agents who are still to call back
Lerato
Evelyn
Buyisile
Khanyiso
and today Lauren — hope she is going to make a difference and call me back

If I dont get a call back today with some answers I will go to consumer council and"Hello Peter"because I cannot afford to just throw away a R10000.00 fridge which I originally bought on the consolation of the 10 Year Waranty that is so boldly advertised on the fridge
If the water is leaking is it not some kind of mechanical problem?

I had to undergo an very unpleasant situation with one of service / repair center in Sri Lanka.

I had to visit to a repair center as I had to get replaced touch display of my mobile phone.
After checking with many times via online customer care chat, I got a repair pricing and a service location to visit get done my replacement.
Asked me to visit "The Phone Company" No. 04, R.A De Mel Mawatha,
Colombo 04..

I visited them and checked with them on the repair and confirmed to replace after I got confirmed the pricing. Even by that time I had total repair estimate via online agent. And also given me the repair estimated duration as to 3-5 days.

Given it on 05th And confirmed that I can get it back most probably on 9th and ask me to check by calling them on 8th Nov.

I tried getting via mobile, on 8th, NO ONE REALLY picking a phone..!
Was able to get them on next day after several tries. and transferred me to the service center and said that, they will get back to me on status. Until now that promised call didn't received..!

And only it was today I could talk to a person, as most of the times, after auto attendant, NO ONE ANSWERS., and call had to drop after several minutes of stay.

Today, after days, they ask me to stay one more weeks as they have no parts..!

And saying that shipments are in delay.

Before I handed over I got verified at the service location, the delivery times, and the parts availability.. With that only I handed over, If they confirmed that, they don't have required parts, I would have gone to the next service centre which is almost closer to this.. at the same road. (Softlogic Samsung Mobile Service Center, No. 518, R A De Mel Mawatha, Colombo 03.)

few things would have been happen..!

They would have taken the repair service, withour parts available..! as to the conversation, they confirmed so at the very first dialog.
As I went mad with their service behavior, They were saying that they had that parts at the time when the phone is taken for repair and it's gone now..!

How that can be happen with an authorized service center, They represent "SAMSUNG" .. I didn't visited them.. I went with the expectation of SAMSUNG service level and quality, I would have been get this done from a boutique shop the same original display closer to the same cost but in hours..!

But I accepted this 3-5 days because I believe the service done by SAMSUNG PROFESSIONALS.
And is it good that customers are misleading, providing false information or lying when they get back on inquiry.
This is not FREE service.. we pay a good decent price for a original part..!

Is it the way that AUTHORIZED SAMSUNG customer care ..?

For me, I'm using Samsung mobiles over many years now. All recent ones bought from authorized Samsung dealer..!

As one of key player in SL, your service levels are not up to the level..!
As far as I know, Huawei is very much improved in their servicing customers and at lower costs too..!

When we go to a place where so called "AUTHORIZED DEALER" we expect that service with higher expectations.. We come because of the loyalty..! loyalty for the ORIGINAL BRAND, that's why we buy from " Authorized" go to a "Authorized" service centers to buy ORIGINAL..

It's because brand LOYALTY when there are several other ways and options available..!

I went this agent because the ONLINE chat agent from SAMSUNG given the location to visit. If not I would have gone to Softlogic where I never had a bad experince.

The sound function on my phone stopped working. Took it to ATT, they said all settings are correct. Got on the phone with support, they took control, they cannot make it work.

Now they tell me I have to drive to a service center miles away to have them look at it.

The phone malfunctions, and I am the one who has to drive around, sit around for hours for them to try to fix it.

Horrible customer service, will not likely buy a Samsung product in the future.

I purchased a Samsung Galaxy Watch 3 in December 2020. The primary purpose for the purchase was to track my exercise. My primary exercise is swimming, and the watch is advertised as being able to use it swimming. It worked fine until a little more than 10 months after I purchased it, when one day it quickly discharged, then wouldn't recharge and I was unable to turn it on. I contacted Samsung customer support, and they determined I would need to send it in for repair. I shipped it and several days later got an email stating that it was not covered under warranty and I would need to spend $187 to get it repaired and returned to me. I contacted support again, and after going through text support, called, and went through 3 customer service reps including a supervisor. All told me that the reason the warranty did not cover the repair (it has a 1 yr warranty) is because of "liquid damage" to the motherboard. So, using the watch in one of the ways it was intended to be used, it's now my fault that it's not working. I spent a total of more than 3 hours to hear "I'm sorry and I understand why you're upset, but there's nothing more we can do." I told them I would not pay for the repair, because I don't intent to invest any more money into an already expensive watch when I cannot even use it for the purpose I purchased it for to begin with. I have owned many Samsung products (3 smartphones, 2 tablets, 2 TVs) and been very happy with them, but I must say this experience has soured me significantly

Loyal Samsung customer here; tv's, tablets and phones. I have purchased the Galaxy fold 3 times, then the Galaxy Tablet - Galaxy Tab S 8.4 LTE T707A 3 times. All in I have spent well over 7 thousand dollars in investments, and ready to switch providers and move to the dreaded iPhone or other competitors.

Tablet (which I was able to return 2 of the same model within the warranty period) Galaxy Tab S 8.4 LTE T707A, but this time the warranty expired in May of 2018. The first 2 were replaced no charge for an eradic black screen. Now the 3rd replacement doesn't hold a charge, and yes I have only charged with Samsung products.

Thus I opted to buy the newer Galaxy Zfold, and just stopped using the table. The Z fold had to keep getting returned, because the tablet portion of the phone keeps bleeding like black ink, and thus when unfolded is not operable. Spoke with At&t in Aug of 2021 for the 10th time, and they told my they no longer offer product warranties. ONLY insurance with Asurion, who has canceled me due to too many returns, even though they are product defects. After contacting Samsung directly, found out this is FALSE. There is a product warranty that I was covered under. So on my 2nd replacement, I basically bought a replacement phone out of pocket vs via product warranty replacement.

We purchased a dishwasher at Home Depot in April of this year. The dishwasher stopped working end of August 2021. Our initial contact with Repair was 9/4/2021 - since then, we have had (7) SEVEN technicians to our home, today was the 7th, and it is still not working. You can view our account Thomas Zepp - 330.495.9064. We were told today by the tech to contact Samsung and ask for an ECR. 1 hour and a 40-minute wait. We ended up hanging up. We contact Home Depot hoping they can put us in contact with the Samsung rep. Nope. 2 months, and we are still without a functioning dishwasher that was 5 months old when it broke down. Now holidays are coming up. We would like someone to contact us immediately. We would like a voucher for a new dishwasher, as at this point. Did I mention, the techs have been out SEVEN times, and the dishwasher is still not working? You can contact 330.495.9063 or 330.495.9064. Our address is 350 Edgewood St SE North Canton.

Purchased directly from Samsung, this range has a defective oven cavity. Unable to keep any racks in place when anything is placed in oven. Inspected by Samsung certified repair shop, we were told this unit has frame damage and warped walls which bow out, making it impossible to correctly install or use racks. Contacted Samsung.com and currently have two service tickets. The only response from Samsung to date is that their warranty does not cover physical damage. Purchased from Samsung, shipped by Samsung, and yet they claim they are not responsible for damages for a product that came directly from Samsung. This range is not repairable, and must be replaced. With a $3000 price tag, I expected better from Samsung. Unfortunately, I have a new range hood and refrigerator to complete my newly renovated kitchen, otherwise I would be looking at another brand.

I purchased a Samsung 32" FRAME TV. After a month, it stopped turning on. Since I purchased it direct from Samsung, I contacted them for service and arranged to ship the item to their repair depot.

I asked them to ship an empty box to me so I could return this fragile unit safely. They declined and assured me that I could take it to a UPS store and they would package and ship it. I paid $40, then used the prepaid label Samsung provided to return the unit.

I was next contact by Samsung and told that I needed to pay $140 to fix the TV. I asked why, since it was clearly under warranty and was told there had been damage in shipping. I refused to pay additional money and told them to keep the unit as well as offering some suggestions about what they might do with it.

Their pre-paid shipping label did NOT have insurance on it. UPS claims it's not their fault.

Samsung should do what Apple does--send an empty box for the customer to return the unit it to reduce the risk of damage during shipping.

This was on serial number 0A7Z3CER700269X of model QN32LS03TBFXZA.