eMag’s earns a 1.0-star rating from 1 reviews and 1 complaints, showing that the majority of customers are dissatisfied with their purchases.
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Please dont buy from this site
I have been client from more than 10 years in emag.bg
I always bought from Bulgarian distribution and never had a problem.
On May 2023 I have ordered from distributor from Poland that was registered in emag.bg, and after receiving the product it was damaged beyond usable condition.
So complain was made and there was month delay for the shipment back and now it is almost October and nobody answer my request for 200€ refund.
eMag Complaints 1
Gaming chair / order number:[protected]
Are you kidding me! What kind of customer service are you? You did not even check the previous conversations, since more than 2 months you people are playing with me and wasting my time. I need my money back.
If you don't fix this issue, I will make an official complaint to the European commission and to the national consumer complaint center. I will sue you.
Read the previous emails I have sent and you keep wasting my time for two months now.
I am attaching again some screenshots so you can check them and stop being a reboot and check properly before you reply.
Desired outcome: I need my money back
![eMag - Gaming chair / order number:[protected] - Photo 1](/images/complaint/full/1843988/1695787474204340724.jpg "eMag - Gaming chair / order number:[protected] - Photo 1")
![eMag - Gaming chair / order number:[protected] - Photo 2](/images/complaint/full/1843988/1695787474266926893.jpg "eMag - Gaming chair / order number:[protected] - Photo 2")
![eMag - Gaming chair / order number:[protected] - Photo 3](/images/complaint/full/1843988/1695787474714271623.jpg "eMag - Gaming chair / order number:[protected] - Photo 3")
![eMag - Gaming chair / order number:[protected] - Photo 4](/images/complaint/full/1843988/1695787474718057555.jpg "eMag - Gaming chair / order number:[protected] - Photo 4")
![eMag - Gaming chair / order number:[protected] - Photo 5](/images/complaint/full/1843988/1695787474957420595.jpg "eMag - Gaming chair / order number:[protected] - Photo 5")
Is eMag Legit?
eMag earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Emag.bg has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Emag.bg has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to eMag. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of eMag complaint handling
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eMag Contacts
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eMag phone numbers+1 (307) 520-8935+1 (307) 520-8935Click up if you have successfully reached eMag by calling +1 (307) 520-8935 phone number 0 0 users reported that they have successfully reached eMag by calling +1 (307) 520-8935 phone number Click down if you have unsuccessfully reached eMag by calling +1 (307) 520-8935 phone number 0 0 users reported that they have UNsuccessfully reached eMag by calling +1 (307) 520-8935 phone number
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eMag emailsinfo@emag.bg91%Confidence score: 91%Supportmaximmillian@emag.bg84%Confidence score: 84%paolo@emag.bg84%Confidence score: 84%powerlocus@emag.bg83%Confidence score: 83%uwear@emag.bg83%Confidence score: 83%beautybetty@emag.bg82%Confidence score: 82%maryett@emag.bg81%Confidence score: 81%corporate@emag.bg81%Confidence score: 81%Management
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eMag social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025 - View all eMag contacts
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