Sam's Club review: Service - pumping gas

I had an incident while pumping gasoline on 11/09/2022 at the Sam's Club #4712, located at 10488 Old Katy Rd, Houston, TX 77043. The pump failed to turn off and gas flowed out all over my car and the pavement. I was able to manually stop the flow without getting it all over me. I had to wait nearly one hour before a manager would address the issue and take down my complaint because the store had not yet opened to the public. Once the complaint was filed I went to the local car wash and had the car washed and waxed to remove all the gasoline residue. What I was claiming from Sams was reimbursement for the car wash and wax job, a total of $125.00. Today I was informed that I would not be compensated for these charges. The reason: The Walmart Claims Services determined that because the particular Sam's location did not have any prior knowledge of a fault with the pump, prior to my trouble, they could not reasonably be held responsible for any damage, trouble that I experienced. So even if I had major damage to my vehicle resulting from pumping gas at the location, Sam's would not have been held responsible because they had no prior knowledge of a problem.

I ask the WCS Case Manager, Nicki Gibson, if I could speak with someone at corporate to have this resolved outside of the Walmart Claims Services. She said she would pass on my request and if someone deemed it necessary, they would call me back. Bottom line, the extent of Sam's/Walmart interest in their customer is how much they can make off of them. Will not be using Sams for gas any longer and seriously considering cutting them off entirely as one of shopping stops.