Sam's Club

I recently upgraded my regular Sam's Club Membership, back to the Plus Rewards Membership #101 42100 [protected], that I've had for years, so I could stock up on things not in the store to prepare for this break in the "supply chain." I tried to place a $160 online order about a week later, but was told my credit card information needed to be updated. I went to my account information and had forgotten that the old Mastercard number was still on file. The two credit cards I held were both compromised within a 3-week period of time at your Sam's Club gas station in the Portage/Kalamazoo, MI area earlier this summer, so both were canceled and I had to wait for almost a month to receive new cards. I called my local Sam's Club and the other number I found online but no one seemed to care these cards had been compromised. I always used to get my gas at Speedway, but Sam's was beating all other prices, so I went there. All was well for about two months and then both cards were compromised at that station. I know this for certain, as I NEVER use the credit union Visa for any shopping or purchases. The only charge made on both cards, and the only charge made on my Visa was at Sam's gas station, and within just a few days charges were being placed on the Visa in Pakistan. On my Mastercard three identical purchases were made the same day at Best Buy, totaling $2, 400. I am back at Speedway for my gas, PERMANENTLY. So, now I am trying to put in my new Mastercard number on my Sam's account and it continues to tell me "there is a problem with your credit card, please try again later." I call Sam's Club, but I'm referred to the IT department. The first person I talk to has me go through all the same crap I went through myself, over and over and over again, but Alas, to no avail. I told her the old phone number is 2G and maybe that's why it won't let me change the credit card as that number isn't on the credit card file. My Sam's account won't allow me to change my phone number because I USE A LANDLINE and texts can't be sent to landlines. So they send the code through e-mail. The only problem is I can't leave the site and go to my e-mail and then come back to Sam's without starting all over, so I'm on a never ending merry-go-round, that is anything but a merry ride! She has me doing all this crap that I already told her I couldn't do but I do it SEVERAL FRIGGING TIMES, over and over, but to no avail. Finally, she puts my phone number in from her end. On my end it shows up as (269) *-*. I find that a bit odd under the circumstances that this is my frigging personal account information, but because she entered it from her home computer, I can't see my own telephone number. She does the same thing with my credit card information, but it comes through on my end as * * * 8232, so again, I can't see my own personal information. She asks me to try to place the order, but it does nothing when I hit "place order." It just sits there. We try doing this several times AGAIN, but to no avail, so she finally tells me to just let my computer set for a while and try to place the order again later. I do that, again, to no avail. I moved the order out of cart to see if it would allow me to put the information in then. Nothing. So, I called back to the number again and got a different person and went through the same old crap again, until he turned it over to evidently a bigger IT specialist after he had me completely remove the credit card information the woman before him put in. Some IT specialist. He couldn't even look to see that the telephone number had been changed and SAYS he tried to reach me at the 616 number, which she supposedly removed. I get another e-mail telling me he (Alfredo) tried to reach me, but couldn't leave a message. Why is it I have a frigging feeling I am dealing with nothing but a damned machine? I hit "reply" and told him my landline is on 24 hours a day, with caller ID, and an answering machine, and if he tried to call when I was on the phone with someone else, it would have shown up in Caller ID and I would have taken the call. HE DID NOT TRY TO CALL ME! Now, two days after I "replied" to Alfredo, I get another "administrator" e-mail telling me they haven't heard from me. WHAT A BUNCH OF B.S.. I have now told 4 different individuals, 5 counting you, that I can make no changes to my account. That the account, if possible, needs to be completely deleted to allow me to start over afresh of all this. But I am only talking to frigging machines that recognize nothing and tell me to do the same exact crap that I already did many, many times. In fact, in Alfredo's e-mail he is talking down to me like I don't know how to fill in account information accurately. I have been filling in accounts for over 50 years with NO ISSUES WHATSOEVER. This past week I opened accounts with Vermont Country Store and charged over $800 without any problem. I opened up an account with VitaCost and charged almost $300 with no problem. I opened an account with Keystone Meats and charged over $400, WITH ABSOLUTELY NO PROBLEMS, but I can still make no changes to my Sam's Club account and these so-called IT specialists are really "SPECIAL," alright! This morning I receive the e-mail telling me that I haven't responded to Alfredo's, e-mail when I did, but it was probably too long for him to read, but she tells me this morning that THEY TRIED TO REACH ME AT THE [protected] TELEPHONE NUMBER, that the first woman took off my account over a week ago and replaced it with my landline number of [protected]. How would they have even gotten the old number that was replaced over a week ago and was supposed to have been completely deleted? As I said it was a 2G flip phone and has been out of service for over 2-3 years. I have been a Sam's Club member since the store opened at it's original location off Mall Drive, but remained with the Club when it moved to it's Westnedge, Romence St. location. With all this I am ready to simply let my account run out and join Costco, where I know this issue won't be an issue, because I have no problem opening any other accounts, and didn't have an issue changing my credit card information with Amazon when the original Mastercard was compromised by Sam's. I am tired of B.S. attempts of no one attempting to contact me. This was supposed to have been taken care of in a couple of days and now it is going on to two weeks. Maybe Sam's should teach its frigging computers to read the e-mails sent instead of pulling this garbage of acting like they are trying to contact me. Look at my address and you will see that I am basically no further from Costco then I am Sam's Club, but I thought loyalty to a business meant something. I also shop at Trader Joes every week and it is right next to Costco, so I won't be taking anymore B.S. from Sam's so called IT specialists. Either fix this matter, so I can shop online or I go elsewhere, because you sure as hell are not treating me like the valued customer I have been for a very long time. If you send me an actual e-mail address I can send you the e-mail I just sent to [protected]@samsclub.com pretty much telling this last so-called administrator that told me I didn't respond and said they were trying to reach me at the old 616 number the same thing I said here.

Response # [protected]

If I get any REAL assistance, I would like to take the opportunity to thank you in advance.

Sharon Oswalt