The complaint has been investigated and
resolved to the customer's satisfactionResolved Saks Fifth Avenue — horrible service
resolved to the customer's satisfaction
So here is what happened. Before I say anything further, I have to admit that I have experienced some troubles with Saks Fifth Avenue before, when they wrote my address incorrectly and my packaged could not been delivered on time. But since then I decided I can give them another chance.
I also have to mention that I USED to shop often at Saks both online and in stores BEFORE. So here is what happened. I have ordered a skirt online during Thanksgiving, after like two weeks, still not have received the skirt I was worried and got online to check my order status and what do I see "Order cancelled". I called them immediately furiously demanding explanations, not to mention I was on hold for good 20 minutes!! Sales representative said the order has been cancelled because my shipping and billing address are not the same then he asked me to repeat the info I entered and it was the same, he took a moment and checked and it was indeed the same as I always pay like that and always get my orders. Not only nobody did not send me email to notify me of cancellation, nobody even called me to correct that issue after my talk to them (as they said they would). I gave up on ordering the skirt, because I do not want to deal with lousy service anymore.
Other example of their horrible service accrued about the same period of time. I ordered boots at offSaks store, and when I was calling to check about the skirt and asked about my boots as well and they said they were out of inventory.Excuse me??? How about notifying me? Well, that was not possible because the girl at the store was stupid enough to enter my email wrong.
The apologies on the phone and horrible service made me tell my family members who shop at Saks alot to not deal with them as their brand cannot deliver value you are hoping to get buying luxury items. I myself will never step in their stores again!
Horrible service plus half of their staff cannot even speak English!