Safeway

I have had it with the absolute # cashiers who are perpetually telling customers when and how to swipe their debit card! The next time a cashier tells me when or how to swipe my debit card I am going to slug her/him! The stupid idiotic store managers and store owners who tell cashiers what to say are equally as guilty and should wake up! We know how and when to swipe their debit card and for those of us who don't know we will figure it out! Speaking to a customer when they are busy navigating the debit card machine buttons only serves to distract and confuse the customer and waste mire time! It is not helpful to interrupt a customer who is trying to deal with the varying instructions on equally varying debit card machines! So cashiers and store managers I suggest you shut the hell up and stop telling customers when and how to swipe their debit card or one day some customer is going to go absolutely ballistic on you and you will have deserved it!

I moved into the area where this Safeway is located about 8 months ago. I live 3blks. from the store which is extremely convenient. I am a foster parent and I use an EBT card (state provided card for the child) and also use WIC vouchers (Women, Infants, and Children state run for healthy children) and I have never felt so uncomfortable using these as I have in this store. Every time I use the WIC vouchers, the cashiers make faces and sigh or make some kind of noise that let's me know that they are not happy that I am using these vouchers. On another occasion I used my EBT card and as the cashier was handing me my receipt he made a comment, "Don't worry Mam you'll get a job soon. The economy is bad right now.". As I was walking out I kept wondering why he would say such a thing to me because I am employed and then it hit me that it was because I used the EBT card. I was very offended by this assumption. I feel this store is prejudice against low-income people, but yet the store accepts the use of these two forms of payment. It is not their business how or why someone pays for their groceries in that way. I don't go to that store unless it's an emergency and that's sad for both of us since I live so close.

Thank You,
Cindy Serrano
[protected]@yahoo.com

I had my first experience in this store in Lodi off of Kettleman. I was pleased that no matter where I went through this store employees were very friendly. Then I went through the check out and had a problem with EBT card. The store manager was called for assistance and he was very rude and sarcastic. Had it not been for the friendly checker I would have left the food and store never to return again. I will not return to any safeway because of this experience much less that particular one. This gentleman should not be working in a customer service position and I was deeply offended.

My husband worked for Safeway for just a few months, and had problems with them most of the time. First he had to wait an entire month to recieve his first check, I thought that was ridiculous. Then he recieved one or two checks before everything went downhill. Over $600.00 was stollen out of his wallet by a fellow employee. They watched the video and found out who it was, then he was told he would be getting the money on his next check.
Well low and behold, he never saw another check from Safeway again. Weeks went by and they would give him false dates as to when he could expect his checks, but when the day came, he was given the run-around. He's been calling the main corporation and they've been doing the same thing as the store, giving false dates or telling him they don't know what to tell him.
Everybody that worked there when he did is gone, and he was told over the phone by the main corp. that Safeway is having financial difficulties, but trying to solve them while keeping it on the d.l. ...What, by not paying their employees?!? I thought Safeway was a company that could be trusted, but I've swiftly learned, after waiting several months for pay that we now know we probably wont be recieving, (three checks), that Safeway doesn't care about their employees, they are horrible business-people, and horribly dishonest.
Please, if you know what is good for you, don't work for or shop at Safeway anymore.

i work on a sat or sunday morning shift and we get paid every thursday. for the last few pay periods i worked sat and sun yet was only paid for one of those days. when i spoke to the manager he told me that it wasn't on the time card. yet they don't keep track of the cards and they are gone so there is no trace of my hours. safeway is ripping me off and i am now putting in my notice. they will not pay me . for hours i worked. they say i didn't work them.

I think that the assistant manger Patty who works at Safeway and the head clerk by the name of Sarah Holmes leave little to be desired. They are very rude to begin with, but the talk down to the other head clerks and checkers while customers are present. I am not sure what makes either one of think they are better than their staff but most of the staff is very friendly and always willing to help, both of them walk around and when asked a question they act like you are bothering them. I have seen them call the starbucks manager to the front and make her cry and yell at her in front of the customer. Sometimes I go to walmart of I see them in the store just not have to be treated so hateful by them. I feel bad of the employees for this store to have to but up with the crap in order to keep their jobs as no one wants to lose their jobs right now.

I bought $50.00 gift card for Black Angus. I then found out they were closed in Modesto and the closest Black Angus was a 2 hour drive away. I tried to exchange Black Angus for Olive Garden and was told by the Safeway store they won't exchange gift cards. I was told to call 1-800-safeway and they would give me a refund. I called that number and was told to call Stephanie at [protected] ext 6402 at Black Angus and she is such a sweet girl she would take care of my problem. I have called several times and all I get is a message machine. This is a terrible rip off by Safeway and should not be patronized. Why not sell gift cards for Florida Resturants in California. That could be a bigger rip off. I will never buy at Safeway again and will urge all friends and relatives to shop at Save Mart and Raley's

My father recently bought a gift certificate for the Black Angus restaurant from Safeway Supermarket. At the time he bought it he was unaware that the local Black Angus had closed for good.
After being told the nearest restaurant was 1 1/2-2 hours away, he tried to exchange it for someplace closer. He was told this was not possible. It was against their poslicy. They would not give him his $50.00 back or exchange the card for some other place. The store manager told him he could call the corporate office, but there was nothing they could help him with. There is no way to email this company with a complaint.

I regularly shop at the Puyallup Safeway, and I have been okay with it up until 10/6/2009, when I shopped for groceries. Everything was fine until my 12-year-old son went to the restroom and found urine on the floor. He told a cashier (the one who rang up our groceries, but I'll tell you about her later) and he told me that the cashier said, "It's not my job to clean it up. Find someone else to do it." Just because he isn't a paying customer, he shouldn't be treated like a nobody! Well, anyways, the store was packed, and we went through the checkout line where the cashier who told my son, basically, that an unsanitary bathroom is okay. I made a comment like, It's just too bad that nobody around here can clean a bathroom. She said, and this is verbatim--"I heard about this from your son, I don't want to hear it again." She was in a pissy mood and wasn't even watching what she was doing--she rang up my laundry detergent (I bought only one) three times! I pointed it out to her, and she said, Well, if you have a problem, why don't you ring up your own groceries? I threatened to get the manager and insisted that she started over, and surprisingly she did. My son took a candy bar off the rack and handed it to her to ring up. She snatched it out of his hand. At that point, I said I was leaving--after I got the manager. She said that I had to put the groceries back. I walked off, and she followed me. I went to the video and lottery desk to ask for a manager, but whenever you need a manager, they are never around. She threatened to call the police--very funny, as it is NOT against the law to refuse to buy groceries and it is NOT against the law to complain to the manager! She followed me out the door, which at that point, I was about to call the police. She spoke with one of the employees who was pushing carts outside and said, "Oh, yeah, there's that fat [censored] who is making my life miserable!" Needless to say, this was at 6 p.m. and I ended up having to re-do my shopping at Top Foods (the other store that I do my shopping at)--and let me tell you, I had a much better experience there! Not to mention, you don't need a club card in order to save money--if you don't have a club card at Safeway, you're getting robbed blind. Well, I threw the card away 'cause I'll never set foot in a Safeway again! I'll only shop at Top Foods and Grocery Outlet from now on.

-Terrie S.

P.S. --I realize that everyone has a bad day every once in a while, but her behavior was very unacceptable. Since when is it fine to cop and attitude with customers? When is it okay to call your customers a fat [censored] just because they're complaining? Hopefully, the surveillance cameras caught her stalking me out to my car, and snatching the candy bar out of my son's hand. Customer service is not her cup of tea, obviously.

I purchased Dover fish fillets from the meat counter and after rinsing (they smelled strong) and cooking, they were not edible. They were mushy and goey inside. This is not the first time. I recall several other times I have bought bad fish from Safeway. When I returned the fish, I explained to the person that it was not the first time and that would they please tell the meat department that they need to change SOMETHING! I was told yes, she would tell them. As I was still standing there, a clerk went by and she handed them the fish and said ..." take this back to the meat department. " No other information. I will never buy fish again from this store.

Ron the manager of the safeway, has repeadly refused my coupons that Safeway sends me in the mail. I have to call Safeway complaint line, and it takes days to get corrected. They say I will will get a call back, but they never call. Why should a consumer have to go through days of asking why wont he honor my coupon. I have asked him several times why he is refusing to honor their coupons. He has even made the coment of " I dont have time to worry wehat or what not a coupon says. Well I do and I have posted my story on Facebook, and I work frontlines for a major Airline, and I share my storey whenever can. Ron has asked me to shop somewhere else, and well I would never shop at Safeway, or any of their stores.

Safeway is selling on their shelves items past the "best time to purchase" and are not doing anything about it. The store in Pinole has been repetitive filling their shelves with old products and people (like mu husband) in a hurry and trusting the ethics of the managers in charge of providing quality, end up buying and perhaps consuming food that are spoiled.

Safeway employees are apparently not discouraged from parking as close to the store as possible during their work shift. While not illegal, it is very rude and takes good spaces away from elderly customers as well as their "valuable" customers who may be purchasing a lot of items, and would perhaps not like to cart their items further across the cracked parking lot. Letters have been sent addressed to management both on the local level, as well as the regional level, and no differences have been made. I especially don't appreciate the two employees who utilize handipcapped sticker parking from time to time, and then run into the store so that they are not late for their shifts.

BEWARE~I fully believe that Safeway is guilty of false advertising.Looking at their "Super Price Coupon Specials!" it had buy any two Pepsi~Cola 12~packs and get 3 more free plus 1 free participating bag of Tositos.The regular price for the sodas was $5.99 each, but with the club card they were to be $3.99 each and I used the club card.I was charged $5.99.

I spoke up and said I should have been charged the club card price.A supervisor and/or manager was called over.She said that you have to pay the regular price for the items.I asked her where did it say that on the ad and she said that is what it means(however it was not stated in the circular).I find it interesting that there are tons of disclaimers located on the weekly ad circular yet no where does it say one has to pay full price for these items.When I went to Harris Teeter they confirmed that when they have a buy two get three free promotion and the item is also on sale, you pay the sales price.Safeway's customer service is lacking and I think they mislead customers on purpose since a lot of people who shop there probably don't want to take the time to complain about not getting an item at the price they should have to pay.The people in the long line behind me agreed that I should have been given the sales price.Beware of Safeway and make sure you study your receipt to see that you are charged correctly.

My local Safeway at 7th Avenue and Osborn Street has the Locally Grown signs everywhere, but they can not show you the actually produce which is grown locally. They say that the tomatoes are Arizona-grown, but the case they come in, the stickers on the produce and the tags say that they are grown in Mexico. I also found herbs they clam are grown locally, but the label on the package says Argentina. Isn't this fraud, does not truth in advertising come in to play? Its deceptive. Makes me wonder if their Organics brand is actually organic.

Today, 2/28/09, Safeway store in Vallejo, CA on Admiral Callaghan Lane overcharged me for grocery items that were advertised as reduced prices. I was charged for two extra items I did not have which totaled $13.17 and $15 for other items that should have been reduced by coupon reduction. I went back in the store to claim my refund which totaled $28.17. The Cashier who addressed me rudely, was already helping a senior woman figure the amount of her refund for overcharged items. This is not the first time I have had to do so.