Menu
For Business Write a review File a complaint
Safeway Customer Service Phone, Email, Contacts

Safeway
Reviews and Complaints

www.safeway.com

Learn how the rating is calculated

1.4 3 Reviews 1087 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Safeway Complaints 1087

ComplaintsBoard
E
12:45 pm EDT

Safeway Pharmacy

I had about 5 prescriptions Being filled over a few days. Every day I would get a phone call I was waiting for one of them to be filled which is which is a class 4 drug I believe I called and asked if that 1 was ready they said it could not be filled until the 2nd which is 30 days I do not believe there is a law that makes me have to be out of my medicine to be able to pick it up so I let them know that I would be in on Tuesday to pick them all up at 1 time because it is hard for me to walk in there parking lot and there are usually not many spaces left. I got a notice Tuesday morning stating that my prescription was ready I went down to Safeway Safeway went into the store and to the pharmacy to pick up my prescriptions I asked how many prescriptions were ready ready she stated 3 I stated there should be 4 and she goes oh you're not getting the Lorazepam because we're out of it. Ok. it wasn't available to me prior. Now I am out. And your pharmacy team to not order it. This is why I stopped using Safeway a few years ago. But we have had 2 other companies stop providing a pharmacy. I would go to Walgreens. But we no longer have coverage there. There has not ever been a company that made me wait 30 days it is a huge inconvenience and makes need to be here to pick it up one that day. THEN YOU DONT HAVE IT. I feel I am being harrassed because no other pharmavy makes me wait 30 days. But because of lack of knowledge I am having to wait 31 or longer. Very poor. I do believe this is a legal issue and I am not being treated fairly and forced to run out of meds.

Desired outcome: I want to be able to pick up a refill 28 to 30 days . I give more then enough notice. It should be in stock Main street manteca Ca. This is not the first time. And I will consider it harrassment if it happens again

Read full review of Safeway
Hide full review
ComplaintsBoard
I
12:30 pm EDT

Safeway Cold store

Chesterbrook Safeway, 6244 Old Dominion Drive, McLean. Va.

Today I shipped in a cold store, it was 59 degrees outside and it was warmer than it was in the store. The poor employees were wearing coats and hats. I. Asked where the manager was. None of the employees knew. I have shopped at this store for over thirty years. I call it the “Sad Safeway”, all of the employees are very sad. The store itself is sad. The fish man was rude today. Probably cold.

The store has a bad reputation in the community, many go there only for emergencies on their way home from work. Today, as usual, I spent over $200.00, $219.00 to be exact. This is my usual bill. I go to the Safeway because there are some very nice employees that I have gotten fond of over the years. I am writing this on their behalf. No one should work in the cold. There are other choices for me within easy driving distance, Aldi, Giant, Whole Foods, Harris Teeter, to name a few.

Desired outcome: Address this situation, cold store, no manager. Sad employees. Why anyone shops there is beyond me. Turn on the heat

Read full review of Safeway
Hide full review
ComplaintsBoard
M
9:41 am EDT

Safeway Bakery 41st street Everett, WA

Hello.

This is NOT a staff complaint, they are great!

I buy about 400 bagels per year from your bakery and have for many years.

Something has happened and I suspect you've changed dough suppliers.

I buy 6 at a time every 4-6 days, dependent upon how I use them, and the moment I get home they go in individual, heavy-duty Ziplock bags with as much air pushed out as possible.

Those bags go in a larger, doubled, plastic grocery bag pair that I tie shut after squeezing out as much air as possible.

~

I used to be able to easily cut the bagels as they'd be pretty fresh up to the 5th, surely the 4th day, bagel and it would still be pretty soft with the last one or two being toasted because they were too hard.

~

Now I'm lucky if the 2nd one is tolerable!

They sound like I'm cutting lumber by hand in my wood shop!

Seriously!

This is ridiculous and as the many decades long customer I am I can't believe you'd do this.

PLEASE go back to whatever was being done before or I'll have to stop buying them from you.

Sincerely, Milt Heger

Desired outcome: Go back to previous supplier...if that's why this has occurred.

Read full review of Safeway
Hide full review
ComplaintsBoard
V
5:50 pm EDT

Safeway Stealing money $474 while I try to send money by western union : organised crime syndicate

The manager of Safeway Store 2948, at 645 San Antonio Road, Mountain View, CA 94041 and employee (Black Racist Nyokabi) participate in the organized crime syndicate, which is described on the UN website and other US websites. Yesterday, Black Racist Nyokabi and a manager of Safeway Store 2948 stole $474 while I was sending $474 to China. 9/15/2022 at 14:35 Transaction [protected].

More details will be submitted after I will file an official report to US DOJ, the Headquarter of the FBI of the Northern California, Provost Marshals of the United States Army, District Attorney Office of Santa Clara County, and International Human Rights Organizations.

Honorable Sirs!

Provost Marshals of the United States Army and the

Leaders of the International Human Rights’ Organizations.

US Department of Justice:

Attention: Criminal Division and Elderly and Disabled Abuses’ Division:

A Special Council of US DOJ John H. Durham,

Ms. Sidney Powell

Mr. Lin Wood

San Francisco FBI

DA Office of the Santa Clara County/

Ms. Nina Sidorova, President of the Northern California Tenant Association (NCTA), a member of three Human Rights Organizations and a member of the Citizens’ Commission on Human Rights, reports about members of the organized Nazi pedophile crime syndicate: a manager of the Safeway Store 2948, at 645 San Antonio Road, Mountain View, CA 94041 and an employee (Black Racist Nyokabi), who participate in the organized Nazi Pedal crime syndicate, which is described on the UN website and other US websites (see links below). Two members of a crime syndicate: Black Racist Nyokabi and a manager of Safeway Store 2948 committed on 9/15/2022 fraud, elderly and disabled abuses, forgery of Safeway receipts, stealing $474. They committed it by a request of local leaders of the organized crime syndicate.

Yesterday, Black Racist Nyokabi and a manager of Safeway Store 2948 stole $474 while I was sending money to China to buy goods.

This has happened on 9/15/2022 at 14:35 Transaction [protected]. The manager of Safeway Store 2948 and employee Nyokabi were harassing me, abusing me verbally and forgerying Safeway receipts. I have in my possession 3 forged Safeway’s receipts, submitted to me by a manager and employee Nyokabi on 9/15/2022 at 14:30 PM.

The copy of these receipts will be submitted to US DOJ. Provost Marshals of the US Army, the FBI, DA Office, etc.

The Honorable Provost Marshals of the US Army already arrested and brought to GITMO the leaders of this Nazi Pedophile Crime Syndicate. Many of these high-level criminals faced US Military Tribunals, after which they were executed. Please follow the links below for more details about these arrests.

However, the low level of these bandits/gangsters, including police gangsters, who are at the same time are mercenaries of the private criminal corporation NFCA, still commit crimes, money grub, racketeer, torture and murder US civilians, especially little children. Some of these murderers and criminals infiltrated city halls, police departments, and other offices.

These police gangsters and mercenaries of NFCA have their crime partners such as a manager of Safeway Store 2948 and employee Nyokabi.

Therefore, I request to open a criminal investigation, to arrest and bring to justice members of the organized Nazi pedophile crime syndicate: a manager of the Safeway Store 2948, at 645 San Antonio Road, Mountain View, CA 94041 and employee Nyokabi.

Nina Sidorova

Below you can find links to the articles and documents, which described this organized Nazi pedophile crime syndicate:

The Secret U.S. Nazi Torture Network

In December 2016: “A groundbreaking report just released to the U.N. Special Rapporteur on Torture by the activist organization ITHACA reveals the existence of a massive, secret imprisonment and torture system that targets tens of thousands of Americans each year.

Some have estimated it yields annual profits upwards of $40-billion annually to the perpetrators."

NAZI U.S.A. - Secret Imprisonment and Torture System

http://nesaranews.blogspot.com/2016/12/nazi-usa-secret-imprisonment-and.html

Special Rapporteur on Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment

http://www.ohchr.org/EN/Issues/Torture/SRTorture/Pages/SRTortureIndex.aspx

New Report to U.N. Special Rapporteur Blasts Secret U.S. Torture Network

http://www.activistpost.com/2016/12/new-report-u-n-special-rapporteur-blasts-secret-u-s-torture-network.html

The report on the United Nations ‘website on December 12, 2016:

“A groundbreaking report was released to the U.N. Special Rapporteur on Torture by the activist organization ITHACA reveals the existence of a massive, secret imprisonment and torture system that targets tens of thousands of Americans each year. (Some have estimated it yields annual profits upwards of $40-billion annually to the perpetrators."

This report explains that the "Secret U.S. Torture Network “is protected by a fearsome network of judges, attorneys and other court officers, court-appointed guardians, law enforcement, APS social workers, psychologists and medical personnel.

The report that was submitted the United Nations is correct!

Once again:

The Secret U.S. Torture Network is protected by a fearsome network of judges, attorneys and other court officers, court-appointed guardians, law enforcement, APS social workers, psychologists and medical personnel.”

Annual Profits Upwards of $40-billion annually to the perpetrators!

http://stateofthenation2012.com/?p=78272

http://themillenniumreport.com/2017/07/the-criminal-modus-operandi-gang/

http://cosmicconvergence.org/?p=20684

The Modus Operandi Syndicate: A Professional Gang Of Hitmen On Contract To The Security & Intelligence Agencies

Posted on July 20, 2017 by State of the Nation

Please, review above by following links how terrorists-murderers/mercenaries’ of NFCA/Fusion Centers, police gangsters and so-called neighborhood watchers/civilians terrorists are being paid by the Nazi Torture Crime Syndicate and review how this crime syndicate is organized.

The Sworn Testimony of Former FBI Senior Special Agent-In-Charge Ted Gunderson

I, Ted l. Gunderson, hereby swear under the pains of penalties of jury that the following statements are true and correct:

https://fightgangstalking.files.wordpress.com/2013/05/gunderson-affidavit.pdf

https://braincontrolhedge.files.wordpress.com/2015/05/gunderson.pdf

http://www.oregonstatehospital.net/d/otherfiles/gunderson.pdf

Therefore, I respectfully request to arrest under RICO and bring to justice terrorists-criminals, who are tenants of the Brookside Park Apartment #186 and those INFRAGARD criminals, paid mercenaries and so-called neighborhood watchers— (mercenary thugs), who are entering Brookside Park Apartment 186/nest of terrorism in this apartment complex, and who are torturing and murdering me, Ms. Nina Sidorova, with the Directional High Power Microwave Generator and other Direct Energy Weapons.

I also request to open under RICO a criminal investigation against corrupted police chiefs and police officers and about their participation in tortures of me, intent of murdering me and other crimes against me.

The Nazi mercenaries’ of the Nazi Torture Pedophile Organized Crime Syndicate, including their corrupted police officers/mercenaries, provocateurs, assassins and civilian criminals, who attack, torture and murder now US civilians are war criminals!

They violated the Geneva Convention relative to the Protection of Civilian Persons in Time of War, commonly referred to as the Fourth Geneva Convention and abbreviated as GCIV, which is one of the four treaties of the Geneva Conventions. It was adopted in August 1949. While the first three conventions dealt with combatants, the Fourth Geneva Convention was the first to deal with humanitarian protections for civilians in a war zone.

This was clearly stated and explained: The Perpetrators will be persecuted according to the International Civil and Military Law as soon as the planet (in our case the USA) is liberated!

Notice to Authorities:

These NFCA/Fusion Center’s Informants, INFRAGARD criminals, paid mercenaries and so-called neighborhood watchers— (mercenary thugs) paid in third party gift cards, maybe arranged through Lockheed Martin or other “Fusion Center partners”, crypto currency accounts, services (roof replacement), products (new washer/dryer), season sports tickets, vacations, or even illicit drugs for addicts or early parole for a family member, or dropped charges for previous crimes.

The Authorities need to check an app given to various communities and serviced by the GitHub platform at least in certain areas if not nationally, on which passive stalkers can

report sighting a “target” ($100 per sighting put on their account) to the involved police or Fusion Center representatives.

Final Destination of the War Criminals, who attack, torture, murder and

money grub civilians!

https://t.me/WhiteHqts/172

Crimes Against Humanity List of indictments, arrests and executions as of 24 Feb. 2021

https://www.marzlovesfreedom.com/post/crimes-against-humanity-execution-list

https://roserambles.org/2021/02/25/crimes-against-humanity-list-of-indictments-arrests-and-executions-24th-february-2021-video-february-25-2021/comment-page-1/

https://videobanned.nl/aiovg_videos/crimes-against-humanity-list-of-indictments-arrests-and-executions-24th-february-2021-2-3-2021/

http://www.faxjax.net/patriot/arrests.htm

+ attached

Must-Watch: Crimes Against Humanity, List of Indictments,

Arrests and Executions 2022

https://dailynewsbreak.org/must-watch-crimes-against-humanity-list-of-indictments-arrests-and-executions-2022/

List of Indictments, Arrests, and Executions for Crimes Against Humanity –

This Revolution Will Not Be Broadcast on Television!

https://thetruedefender.com/list-of-indictments-arrests-and-executions-for-crimes-against-humanity-this-revolution-will-not-be-broadcast-on-televisi

Must-Watch: Crimes Against Humanity, List of Indictments,

Arrests and Executions 2022 (Video)

https://dailynewsbreak.org/must-watch-crimes-against-humanity-list-of-indictments-arrests-and-executions-2022-video-2/

Important !

! Updated List of Indictments, Arrests, and Executions

https://amg-news.com/archives/950

https://amg-news.com/archives/tag/list-of-indictments

https://roserambles.org/2021/02/25/crimes-against-humanity-list-of-indictments-arrests-and-executions-24th-february-2021-video-february-25-2021/comment-page-1/

UPDATED: LIST OF INDICTMENTS, ARRESTS AND EXECUTIONS!

Dismantling the Deepstate Operatives and Doubles!

https://www.takecare4.eu/updated-list-of-indictments-arrests-and-executions-dismantling-the-deepstate-operatives-and-doubles/

https://conspiracydailyupdate.com/2020/06/14/indictments-arrests-and-executions-dismantling-the-deepstate-operatives/

https://conspiracydailyupdate.com/2020/06/14/indictments-arrests-and-executions-dismantling-the-deepstate-operatives/

List of Indictments, Arrests and Executions –

Dismantling the Deep State Operatives

and Doubles,

As of 17th February, 2021 – NO [censored], SHERLOCK!

https://americascivilwarrising.org/list-of-indictments-arrests-and-executions-dismantling-the-deep-state-operatives-and-doubles-as-of-17th-february-2021-no-sht-sherlock/comment-page-1/

List of Indictments, Arrests and Executions – Dismantling the Deep State Operatives and

Doubles – January 29, 2021 ~ posted February 2, 2021

https://roserambles.org/2021/02/02/list-of-indictments-arrests-and-executions-dismantling-the-deep-state-operatives-and-doubles-january-29-2021-posted-february-2-2021/

UPDATED LIST OF CELEBRITY ARREST & EXECUTIONS!

https://www.ourgreatawakening.org/the-list-gets-longer/

https://t.me/WhiteHqts/172

Crimes Against Humanity List of indictments

Desired outcome: to open a criminal investigation.

Read full review of Safeway
View 0 more photos
Hide full review
ComplaintsBoard
R
1:21 pm EDT

Safeway Check out process at Ashland Oregon Safeway, 585 Siskiyou Blvd Ashland, OR 97520

On September 3, 2022 at approximately 4:30 pm I went to the check out registers and was about to go to register and a customer told me the one line queuing behind them, about 6 people were in the single line waiting for the next available register to check out. So I fell in line and waited about 15 minutes to get to the front of the line, next to check out. I see someone just walking up to a register, not falling into the queuing line, so i say, "hey the line falls in here". This was followed by another person, so I said the same, after which a Safeway check said, "no you come to the line here infront of register", I replied I was told to fall into this line and have waited 15 minutes, the safeway employee repeated what he had said. Safeway needs to get a set process and a sign concern how they want people to fall into a line...one common long line or to each register. The Safeway employee was rude to me telling me I had asked other customers to fall in line, but that is what a customer had told me!

Desired outcome: Safeway needs to get a set process and a sign concern how they want people to fall into a line...one common long line or to each register.

Read full review of Safeway
Hide full review
ComplaintsBoard
R
2:37 am EDT

Safeway Poor quality of Full Cream Milk

We have always used Woolworth's full-cream milk to make make Ricotta Cheese out of it.

We have noticed, the amount of Ricotta Cheese obtained today has been been barely about from 25 to 30% .

Can you looked into the issue. It may not be a big issue for most of the customers but the quality having gone down is a concern for us. It could be 5 a problem caused by your supplier and you are unaware of it.

I would like to know your feedback.

Undoubtedly we have a option to switch and buy our milk from some other store but you need to know and fix it because your store has been our first option.

R. Chopra

[protected]

Desired outcome: Fix the problem otherwise, otherwise we would simply start doing our shopping from any other chain such as Aldi or Coles.

Read full review of Safeway
Hide full review
ComplaintsBoard
A
8:27 pm EDT

Safeway Overcharge.

Placed online order on August 17. 2022.

Order #[protected].

Used EBT card for eligible items which totaled: $49.44.

Non eligible item and fees charged to Debit card should have been:$25.29.

Total order:$74.64.

Two charges made by Safeway on debit card re this order $54.28 and $30.52.

Total charged: 84.80 for a $74.64 order.

Unhappy.

Please Fix ASAP!

Read full review of Safeway
Hide full review
ComplaintsBoard
G
5:05 pm EDT

Safeway Customer service

My name is glenn. I have been a good customer for 12 years at the safeway on north 26th an pearl street. Thier are a couple working that love to sling crap out the side of thier neck at me mainly this guy named chris that works there. I have done nothing wrong to anyone at that store. This has been going on for quite a while now and I am feed with this treatment this seems to be a littel game they like to pull on me mainly by chris. My name is glenn they know who I am and I seen to be thier favorite target please have them stop. Thank you respectfully glenn grigsby.

Read full review of Safeway
Hide full review
ComplaintsBoard
C
10:12 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pharmacist Dana,Bullhead City store, who was curt during a telephone call I placed to ask a question that could not be answered on line, actually said to me - after she cut me off mid sentence - that she " had people at the register and she would rather help them" I WILL be taking my business elsewhere where my business is a little more appreciated. I...

Read full review of Safeway
ComplaintsBoard
J
2:28 pm EDT

Safeway Steam gift card not authorized

Hi my name is Jacob Abbott my ticket #is103643

Desired outcome: Refund or authorization of cards

Read full review of Safeway
View 0 more photos
Hide full review
ComplaintsBoard
C
9:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Safeway Friendliness of employees in store

Today we were shopping at the Safeway (former Albertsons (5204 W. Clearwater Ave, Kennewick WA 99336). The store is remodeling for the last several months, and it’s difficult to find everything now. Unfortunately the worst part is we noticed an entirely different attitude of the employees not focusing on customers, and not very personable. Example was an employee closing her till when 5 persons were in line. She clearly had no concern how customers would feel. As customers we looked at each other and shrugged our shoulders says things have change here!

At the same time we did encounter one employee who appeared disadvantaged, who was the most honorable person I saw at the store. I accidentally left my cell phone and wallet in the cart collection cages in the parking lot. 30 minutes later after realizing what happens and racing back to the store we ran into “Jimmy” who said he found it and turned it into the front desk. After obtaining my phone and wallet I went back outside to give Jimmy $20 dollars to say thank you! With no one else around he said “your welcome but I can’t take money, it’s against company policy”. I feel an employee this hard working and honorable should be recognized in front of all the others.

I hope you can take my feedback and recognition as meaningful and share it at a corporate level. Sincerely, Rob Kruger [protected].

Desired outcome: Keep your stores as personable as Albertsons was. It’s the reason many of us shopped at Albertsons in smaller cities.

Read full review of Safeway and 1 comment
Hide full review
1 comment
Add a comment
B
B
Barbra Rowe
US
Aug 18, 2022 11:30 pm EDT

Safeway pharmacy is almost as bad as Walgreens & that's horrible! They do not fill their prescriptions in a timely manner, nor do they seem 2 care that they put out their customers. I start calling1st thing in the morning they are due & by 6:25 pm still no scripts! City bus stops running @ 6:30pm so once again I either go home w/o my medication or I wait & walk home the two miles. Not a problem 15 years ago but since I walk w/ a cane now it makes it a bit uncomfortable when carrying groceries. Poor poor customer service. Shoddy & poor business practice. Unethical.

ComplaintsBoard
Z
9:41 am EDT

Safeway Customer experience

I am a disabled veteran who has been exclusively shopping for groceries and prescriptions at the Safeway on SE 122nd Ave in Portland, Oregon since 2012. I always pay for my purchases, and am polite with employees. The only glaring point of contention that Safeway security has with me is that i live in my vehicle on the very street the grocery store occupies. As of August 11th 2022 I was rather surprised to be confronted by a large male Safeway security gaurd. He demanded that I move my Suburban from Safeway property immediately. He was very aggressive and quite rude. "You people aren't allowed here." He asserted. What "people?" Paying customers? "I've never had any trouble with you in particular, but your truck is not allowed on Safeway property." I moved my truck, letting him continue to shout at my taillights.

August 12th, 2022, I returned my usual $2.40 in cans and bottles at Safeway so that I could purchase my donut breakfast. I was rearranging my truck a bit when I was accosted yet again by the large security gaurd. " You need to move this truck right now. I have told you time and time again that you people are not allowed here. You are trespassed. Next time I catch you parking in my parking lot, we will call the police." Again, the man was extremely aggressive, refused to tell me why I am suddenly trespassed from Safeway, not allowed to spend money there at all, not able to pick up my prescriptions. This is discrimination and absolutely uncalled for. I expect the offending security guard to be fired. I also expect to continue to shop at Safeway and spend my limited resources there. I am convinced this guard actually has a problem the the people who drive a suburban identical to mine. He is way out of line to abuse a homeless disabled veteran in this fashion.

Desired outcome: - The large security guard needs to be fired, or at least apologize.- My "trespassed" status needs to be lifted so I can return to normalcy.

Read full review of Safeway
Hide full review
ComplaintsBoard
A
10:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Safeway Pharmacy

Safeway Pharmacy - Florence, OR

I got a message stating my medication was ready for pickup. In this message there was the price of the drug and it was insane. So I tried to call. I press the buttons that connect me to the pharmacy and it just rings and rings. The message says that I could leave me information and the pharmacy staff would return my call "if needed". That wasn't acceptable to me in this situation, so I just called hoping to get in line. Nope. I drove to the pharmacy. There is no line, they were not visually busy. They were able to help me nearly immediately. While I am waiting to get information, the staff start chatting about mouse pads and what color they should buy. I snapped and asked if that was really the reason they weren't answering the phone. The response practically shouted from the back was that their phones were not working. Really? You're a popular pharmacy in a small town of retirees and your phone just isn't working? That's unacceptable and even worse is the lack of communication. All of this unprofessional behavior was compounded by the blatant disregard for standard operating procedures handling prior-authorization with my insurance company. Instead of getting in contact with the doctor's office or the insurance company, like any other pharmacy would have done prior to telling me the script was ready, they told me it was my responsibility and proceeded to lecture me that people pay full price for their prescriptions without insurance everyday and they had even applied a discount. As if it was some heartfelt thing. These people are clowns and are woefully incompetent. If I could complain to the board of pharmacy and get them all fired, I would. Instead - please consider reporting these horrible representatives of Safeway to their store manager and post reviews every time they try to screw you. They are the worst in town and thankfully, we have more pharmacists in town willing to do their jobs.

Desired outcome: Disciplinary action for the incompetent and rude staff members working the PM shift 8/12/2022 @ 5:29PM-5:39PM. And an apology.

Read full review of Safeway
Hide full review
ComplaintsBoard
P
4:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Safeway Stringless Pea Pods

I am attaching photos that show these are NOT washed and stringless pea pods. Upon opening the bag to microwave, I found small pieces of vine debris in the bag which required me to wash them again. After cooking I started to eat one and choked on it, the strings were not removed and they got stuck in my throat, causing me to gag. Im a senior and chose these peas for the reasons stated above.

If you're gonna advertise items as "washed and stringless" your quality control people need to make sure that's what is in the bag.

Desired outcome: I would like a refund of my money for this item.

Read full review of Safeway
View 0 more photos
Hide full review
ComplaintsBoard
K
2:01 pm EDT

Safeway Dog contaminated grocery checkout conveyor belt

While checking out at the kings beach ca Safeway, the customer in front of me had a small dog in his cart. The dog repeatedly rested his from paws on the conveyor belt and licked the belt (dog owners know that dogs often use their tongues for licking their anus). Despite my protests, the 3 staff members present ignored this issue.

I spoke to the manager or acting manager who stated that staff is not allowed to say anything to pet owners and should have call management. Gross

Desired outcome: Adjust policy to prevent microbial contamination from pets anuses.

Read full review of Safeway
Hide full review
ComplaintsBoard
P
6:45 pm EDT

Safeway Pharmacy

I was at Safeway in Tacoma Washington on 38th St. I tried to avoid most grocery stores in the city. As they are small unkept stores. I would like to share with you my experience at the pharmacy. I came in for Covid booster two. Was sent to a waiting room. This room looked like a broom closet with all its amenities. Not that it was small just dirty nasty. I would like to share some pictures. I am from San Antonio Texas I am here quite a bit. Stores not only Safeway quite disgusting here. Thank you for listening

Desired outcome: Clean it up. Compare yourself with H-E-B grocery stores in San Antonio. This will give you a look at what you should be doing.

Read full review of Safeway
Update by Patricia Henry
Aug 07, 2022 6:47 pm EDT

Hope you get these photos third try.

View 0 more photos
Hide full review
ComplaintsBoard
J
8:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Safeway Seasoned cashier severly lacking in job skills lies to me!

Hello,

I would first of all like to say "Thank You" very much for all the years of excellent service that I have received from Safeway Employees,

I wanted to bring to your attention, an unacceptable level of Customer Service that I received from cashier Erinda, who was callously indifferent to my request and culminated in her outright lying to me, all to cover over her below standard, and under developed job skills set..

The Issue: Yesterday 8/4/22, I entered your 2300 Mendocino Safeway store to continue shopping and to return 2 boxes of Quaker Granola cereal I purchased at your 4th St. Santa Rosa store the previous day.

Instead of honoring my request, I was met with an inflexible, adamant air of condescending attitude as if my request was unreasonable, and I was wasting her time when Erinda shortly and curtly told me,

" Just take this exchange over to the customer service desk, they have a special card for this kind of transaction” she told me.

The Service Desk Lady said, “Oh, yeh, thats Erinda. I thought it might have been a “newbie” new hire but its Erinda. She’s always had problems with returns.”

Desired outcome: I would appreciate it very much if you could let me know (phone, email, etc.) that this issue was addressed with Erinda.Thank You,John [protected]@gmail.com

Read full review of Safeway
Hide full review
ComplaintsBoard
R
12:51 pm EDT

Safeway Store # 2462 cashier Cheryl

My husband and I went shopping your store this morning, me for us and my husband for my daughter as she was sick, but did not want to miss out on the hambuger 2.87lb and water deal for 97cents. Upon reaching the check out I entered Cheryl's line whom informed me she was a 15 item or less line, so I quickly changed lines with my husband who was in Conner's line. I want to buy orange monsters that were on sale for buy 2 get one free, but there were none in the little fridges in front of cash register,so I pulled a box from the shelf of 12 and asked Conner to please open and ring up all 12 individually so i would get the discount. He said he was not suppose to do that. So I ask Chris at the front desk if he could as I was buying the entire box of 12, and she said yes. Well during this exchange between Conner, Chris, and myself my husband was in Cheryl's line who made a scuffing sound and commented "Some people", like I was somehow a problem to her whose line I was not even in. I have stopped shopping our local Safeway and shopped instead at Walmart, an hour away a couple times due to nasty employees which are now gone, Mary died and Ruby was fired. I am glad to be back, but I do not believe you should treat the people that shop with you like a inconvenience, as they are the reason you get a paycheck. If we all just shopped someplace eles because of rude employees, Safeway would cease to exist in Wheatland. Maybe someone needs to remind Cheryl of this. I would like an apology, I believe I deserve it. Thank you for your time. Ronda Matthews.

Read full review of Safeway
Hide full review
ComplaintsBoard
R
3:50 pm EDT

Safeway Unsanitary Practices

Today, on 7/23/22 at 10am a bagger at

SafeWay Redmond,WA opened my uncooked food product (eggs).

He wore no gloves.

That very problematic and very unsanitary especially during a global pandemic.

When I called and spoke with the store director, all he did was justify and minimize the inappropriate employee's behavior. I felt dismissed and unheard.

What I'd like them to do is send an

email from straight from Headquarters.

It should state that any employee that opens a customer's food item without permission is violating company policy and will be written up and or terminated.

Thank you for your time.

An Unpleased Customer

Desired outcome: Send an Email from Corporate

Read full review of Safeway
Hide full review
ComplaintsBoard
K
6:23 pm EDT

Safeway Pharmacy switched brand of important medication

I always have to get my Dr. to send in one of my monthly RX's a week early so they can special order the brand that works well for me. We did that this month, I called to confirm the brand and its readiness before driving 2 hours round trip on 7//21/22 to the pharmacy. Once there, my husband asked them to confirm the brand as AKORN and they said it was. However, when I opened the bag and bottle at home, the brand was the one they have pushed off on me in like manner before. And now that I have it, I am likely STUCK with this potentially harmful form of the drug, or to need extra doses because this brand just doesn't work and causes me other side effects. I need to be able to TRUST my pharmacy with drugs of this importance! What can you do for me?

Please help resolve this right away!

Desired outcome: I need the correct prescription filled for me right away!

Read full review of Safeway
Hide full review

Safeway Reviews 0

Looks like Safeway has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Safeway, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Safeway

Screenshot Safeway
Safeway is a supermarket chain offering a wide range of groceries, fresh produce, meat and seafood, bakery items, and pharmacy services. They provide online shopping and delivery options. Safeway also features a variety of organic and prepared foods, alongside household essentials.
How to file a complaint about Safeway?

Here is a guide on how to file a complaint with Safeway on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Safeway in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Safeway. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint with Safeway on ComplaintsBoard.com.

Overview of Safeway complaint handling

Safeway reviews first appeared on Complaints Board on Jan 17, 2007. The latest review Pharmacy Tech was posted on Aug 16, 2024. The latest complaint Customer service and safety was resolved on Jan 25, 2022. Safeway has an average consumer rating of 1 stars from 1090 reviews. Safeway has resolved 108 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.7
254 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Safeway Contacts

  2. Safeway phone numbers
    +1 (877) 723-3929
    +1 (877) 723-3929
    Click up if you have successfully reached Safeway by calling +1 (877) 723-3929 phone number 0 0 users reported that they have successfully reached Safeway by calling +1 (877) 723-3929 phone number Click down if you have unsuccessfully reached Safeway by calling +1 (877) 723-3929 phone number 0 0 users reported that they have UNsuccessfully reached Safeway by calling +1 (877) 723-3929 phone number
    Retail Store / Corporate
    +1 (877) 505-4040
    +1 (877) 505-4040
    Click up if you have successfully reached Safeway by calling +1 (877) 505-4040 phone number 0 0 users reported that they have successfully reached Safeway by calling +1 (877) 505-4040 phone number Click down if you have unsuccessfully reached Safeway by calling +1 (877) 505-4040 phone number 1 1 users reported that they have UNsuccessfully reached Safeway by calling +1 (877) 505-4040 phone number
    Grocery Delivery
  3. Safeway emails
  4. Safeway address
    Customer Support Center, M.S. 10501 P.O. Box 29093, Phoenix, Arizona, 85038, United States
  5. Safeway social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.