Safelite AutoGlass
reviews and complaints

My windshield cracked under warranty he said it was because rust there is no rust around where it crack. He did not remove the windshield he does not know it was because rust he assume that is what it was and would not do anything. They replaced the windshield the first with no problem he said there was rust then, if rust was going cause a problem why wasn't I told about it

Had the windshield replaced on my 2013 Volvo C70 convertible today Jan 20th. To replace the windshield the technician needed to operate the convertible top. Upon completion of the work and upon driving the car away an alarm associated with the top sounded, warning me of impending damage. I returned to the Safelite dealership immediately. They inspected the car but could not resolve the issue. They disavowed responsibility and basically told me it was my responsibility to get it fixed thru the dealership. The top must have failed coincidentally with their work, which I find incredible. They were dismissive of my view that the top worked fine when I arrived and that their work had to be the cause of the issue. I now have to pay for repairs and a rental car since the dealership was unable to service until Jan 22nd and being alone in Florida I need transportation.

Had a very small chip on windshield about the size of 1/2 dime when finished the chip was worst and they were two cracks about 1 inch long running from the chip where there was no cracks prior to the so called repair. Manager told me the only solution was to replace the windshield which would cost me $1000.00 dollar deductible. Seems a very convenient way way to increase business?

I set up a appointment for my windshield to be repaired on line through the safelite autoglass website. The guy showed up at my work place to fix the chip. He didn't even come find me before he started. I happened to look out to see if he was here yet. I spoke with him and told him that I was right inside the door. I later received a phone call from him after he left saying that it didn't go according to plan but he was still able to fix the chip. He also informed me that if it didn't work I would need to replace my windshield and I should check prices elsewhere because the prices at safelite were too expensive. I went out to look at my windshield and it didn't even look like he did anything. The chip didn't even look touched. He never asked me to come out and explain anything to me. I have had a previous chip fixed by safelite and that was was awesome. He showed me what he did and why the chip didn't completely disappear. You could obviously tell that this guy did his job. This time there weren't even finger prints on my windshield showing he even touched it and he informed me that he did my windshield by hand. My windshield is dirty and there were not even any areas that he would have cleaned around the area. I have contacted safelite about this and all they told me was that the chip wouldn't go away. They said nothing about me believing that he didn't even do anything or the fact that their employee tried to convince me to go elsewhere. Since then I have filed a complaint through the BBB and safelite refuses to respond so I can not add to my complaint or get anywhere. All I wanted was my windshield chip fixed. Safelite sent another guy out to look at the chip and he said that the original guy didn't fill it right and there wasn't anything he could do and that he would talk to management. I then got an email from management saying the chip I was talking about was not there the first time the guy came out. So, they accused me of lying, but sent the guy back out to fix the chip. When he got here I pointed out the chip and said that this chip was the one that was there the first time and he told me the other guy said it wasn't. Which was a lie to cover up not fixing the chip. So, this guy said he was going to fix it. He then called me (after he left) saying it couldn't be fixed and he called management and got me a rate of $254 for a new windshield. When I went out to look at the chip I saw that whatever the guy did caused it to start to spider. So, they made it worse. I agreed to the cost of $254. The guy got here to replace it and said my quote was $287. I said that is not what I agreed to. He informed me that it was not quoted with taxes and fees. I then tried to call the 800 number and got the same management that is trying to take advantage of me and accused me of lying. When I asked to speak to someone hire up they said I needed to call the 800 number and I said I did and she continued to screw me around. I am so upset because I am a single mother working two jobs just to make ends meet and I wanted my chip fixed because I can't afford a new windshield and now that their guy is at fault one for not fixing it to begin with and second because they made it worse they are trying to cover up and accuse me of lying and trying to take advantage of me. Originally, I wanted my chip fixed. Now I believe the only way to make this right is to replace my windshield.

After making arrangements to have my windshield be replaced I was given a price by Safelite of $599. The sent several messages reminding me of my appointment today at 10 am. While driving to my appointment I get a call from them telling me they had given me the wrong price. Instead of $599 it would be $1100. I told them to cancel the appointment. I found another place to do it for $599. To hell with Safelite! I'll never use them again!

My Pristine car went in to have a cracked windshield replaced. My husband sat there with it for over 5 hours when originally told 3 hours. He was given the bill, and told the delay was due to Recalibrating the windshield. No technician came and got him, and was told the car was waiting for him. He got in the car which was left running with no one around, and he immediately noticed the air bag light was on. He drove out of the parking lot, turned it off, and immediately restarted it seeing if that would reset the sensor. It did not. He immediately contacted the Manager who was at that time "in a meeting. "
Upon getting the car home, he noticed the wipers on incorrect, the rear view window buttons not secured in place, and when he shut the car off saw the chip in the PCM.
No response ever came from the Pine Brook Shop, so the following morning I contacted my insurance company. They had not received the bill but gave me the Safelite customer care center. I immediately called the center and was given a case number and a contact person. Again no one directly connected to the Pine Brook Shop ever reached out. When we were finally able to get manager #2, he said they didn't do anything and he had no idea what we meant. He did offer to have the car looked at again but said even if the sensor is going off they don't have Equipment to repair it.
Safelite customer care insisted that we have it looked at by either the dealer or our mechanic. We were assured if either could determine the sensor was on because of their technician, they would pay to make it right again. Well it was determined by a master mechanic that not only were the air bags sensors not working, other safety sensors were not working because of what the technician did, and did not have the correct equipment to correct the sensor problem. My mechanic was also able to do the windshield wipers at no charge but he did not do the rear view window loose part and he is unable to do a PCM. That HAS to be done through a dealer. He did however explain how a tool was dropped and chipped the unit while they were working on the overhead unit. Once this was proven to be Safelite's responsibility, they changed their story.
So we are out the price of getting the car fixed and safe, being now told to put it through insurance, and no permission to seek a dealer that can fix the chipped PCM Screen .
Through this ordeal customer care has tried to work with this shop but only to have what he has done ignored, or denied. We need for this to end. We need our money back for getting the car fixed that the technician recklessly worked on, and we need the other 2 issues fixed ASAP. This chip must be fixed before the cold of winter as it may cause the entire screen to crack.
Please advise what we have to do in order to get the money back to fix Safelite's damage. Photos were taken, phone calls, and technician comments were documented, and this must be made right.
If Safelite can not fix the windshields if certain high end vehicles, then they need to tell the customer so qualified technicians can perform the service. No one should drive a pristine, flawless vehicle in, and have a damaged unsafe one returned to them. The party responsible(Safelite) need to make this right.
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A few months ago I received a partial reimbursement for my windshield replacement. It included a full value windshield and labor, but did not include the propriety windshield "EyeSight" recalibration for my Subaru Forester.

Subaru windshield replacement requires EyeSight recalibration after the windshield in replace with their OEM material. A Subaru service representative told me that the EyeSight camera's warranty would be void if not calibrated by their propitiatory equipment.
Allstate did not tell me to go through there windshield company (Safelite) first but to submit a claim afterwards. Safelite insist that they must do the calibration but Subaru has the exact equipment and I did not want to void their warranty.

I've been waiting for Safelite to refund but as of now there has been no respond.

Allstate Policy number: [protected]
Referral number: 275074

Please let me know what actions if any I can now take.
Thank you,

Randy Hurst
[protected]@cox.net
[protected]

I decided to have a windshield put in my elderly moms car and the day they were coming out 6/19 I left the cash as per the quote with her. They ended up charging her more and selling her windshield wipers and charging her tax twice. I am furious they took advantage of her. She asked for a receipt and he said he only emails his receipts and I have yet to receive it. I am sure he pocketed the extra taxes charged and I want my elderly mom to get her money back for the charges that he ripped her off. The service was put under my phone number [protected] and it was for a 2005 Mazda Tribute. The service address was 1408 Pennell Road, Brodheadsville, PA. 18322. I believe the gentleman's name was Marlo or something like that a bald gentlemen as they sent a picture. I want my receipt for the services and I want the money back for the double taxes and wipers he forced her into getting. I was already asked about the wipers and declined the service. He took advantage of a 86 year old senior and I am furious and want restitution immediately. Thank you.

On 4/16/19 I googled and called the main number for customer service to obtain a quote for my auto window repair for a the small window on the back passenger side of my Infiniti G37x. The customer service representative was a woman, and she asked if I would be going through my insurance company or not for the repair. I specifically mentioned to her that if the costs would be more than my deductible ($500), I will rather go through my insurance instead of direct cash for repair. The representative was able to provide a quote which supposed to have applied a discount due to my auto insurance company, which was quoted as a total of $344.63 to include parts, labor, disposal, sales tax, and the mobile repair fee. The representative mentioned if the aftermarket product is not available or if the price change and goes up, I will be notified in advance by phone or email prior to my appointment date. I agreed, and provided my payment information to reserve the appointment slot for 4/23/19. Today 4/23/19, the technician arrives and I meet him at the front of my house while I'm on my cell on a business call and he asked for the keys and mentioned that he will let me know when the work is done. I gave him the keys and returned back inside the house. Once done with my call, I stayed outside as the last touches of the repair was being completed. Once the work is complete I am told by the technician the price for the repair is $500.43 (Attachment 3). Confused, I pulled up my Safelite AutoGlass Service reminder work order [protected] that I received via email (attachment 1), which reflects the original quote I was provided on 4/16/19. At this point, the technician then calls the store location (Im assuming the one nearest to my residence) and speaks with someone to confirm the price, which was stated that the price was 500.43 because the glass (product) was OM, and that there must have been a disconnect between the customer service department and myself. I also mentioned to the technician and whomever the third party was at the store location via speakerphone, that I was NEVER contacted or notified of any price change or hikes, as I was told when I first made the appointment. The technician himself even suggested that I call customer support to get it straight and mentioned they should be able to reimburse me or credit me back the difference. Being as though the work was already done, I had to pay for the service and work it out separately with the customer support line.

Now, my issue/complaint. As instructed by the technician I called the customer service line and explained the situation to a representative. And explained that I was NEVER contacted by anyone or notified of any price change for the repair, as initially mentioned when I reserved the appointment and provided pre-payment authorization on 4/16/19. After being placed on hold for some time, he returns and explains to me that the technician claimed I was notified of all the details prior to him installing the glass! Completely False, as for not one second while I was on a call did the technician mention anything to me, and even prior to him completing the job and me being done with my call, he did not mention anything to me in regards to the part being OM, if that was the case, I wouldnt be writing this complaint. This situation now becomes an ethical issue, because I should have been notified as mentioned when I first obtained a quote and locked in at that pre-payment price on 4/16/19 without anyone contacting me at all letting me know that there would be a significant increase in price! And to wait until service is complete to then break the news of such payment increase is very unfair, unethical, questionable, and it appears to be an up against the wall tactic to take advantage of me as a customer and customers that may even be on their very last dime and feel pressured into paying a debt that was more than they were expecting and could possibly put some customer's accounts into the negative, which is not a good look for financial and banking institutions! Unexpected repairs are already costly enough, but to then be hit with an unexpected price increase after service has been completed on the very day of the appointment is horrible and unjust. I would like to receive a follow up regarding this matter ASAP, as this is not a good first time experience for me at all and I really expected different. I am requesting a fair refund of the difference that I was charged for with this repair. My contact information is within the attachments. Regards, and I sincerely appreciate your investigation into this matter. Thanks in advance. Mike H.

An employee of yours has been harassing customers during her work hours.
Employee: Elora Gibson

She has an online presence on social media with a fairly large following, this has led to a group of people that sit with her in a Skype call and just mess with your customers and potentially releasing personal information to the additional people sitting on the call that are not affiliated to your business.