Safelite AutoGlass

Driver Complaint - on July 26, 2021 in Concord, NC between 11:15 - 11:30 EST, driver pulled in front of me, only to turn again in several feet, I blew my horn, he slammed on brakes and stopped in the road trying to get me to hit him in the back end. I followed him to get his truck number in Legrand business parking lot. His truck number 17256. This black guy, with a beard is a total [censored]. Should be fired for almost causing a wreck! What a joke! We have used Safelite many times however we will NEVER use them again!

I would like to say 3350 words to express my dissatisfaction with your company.
1. You sent me on an appointment more that 100 miles from my home when there was a closer location.
2 when I got there you had the wrong part and scheduled me for a closer shop.
3 this facility changed the settings and the lane change was not tested.
4 this was corrected the next sat.
5 next the gap below the wind shield.
A run around phone calls and then no phone service
B warranty notice given to your safelite.com
C wait for reply
D still waiting for reply
E more phone run around (phone demands an answer as to payment method)
F trying to find corporate office phone#
G settled for this "complaint notice"
H your turn for action

Work order # [protected] 7/8/21
Grant coon [protected]

Was at the safelite office on Oakland park Blvd. in Broward County, Fl. To get my windshield replaced about two weeks ago.Ok we have had a lot of rain, since then I noticed both sides of truck floor were wet. So, I contacted safelite about it knowing that tech that installed it originally had a really hard time removing the old one I watched him lift the drivers side several times.Doing that? Did he cause dammage by over flexing the opposite side? So the new tech comes out and starts to blame this on door gaskets with some breakage being the reason for my wet floorboards. As a retired mechanic I know that would still just run outside and not build up on both sides of the front floor boards.The drivers side was dry by now but the passenger side is still soaked.

On or about june 18th someone came out to replace my front wind shield, the rear view came within a day or two. My husband danny webb called and scheduled a warranty repair and was told we had to wait till the 13th of july. On the 13th the worker came out and told me he did not have the correct weight in tape to fix it so he would return on the 14th and complete repair. I stayed home all day again on the 14th only to be rescheduled for the 15th. I am writing the bbb and I am contacting my bank and having the dispute the payment for such a sorry as replacement and repair for something that could have been fixed in 5 min and only should have taken no more than a week to have it repaired.
Bjwebb [protected]

The windshield on my Subaru forester was cracked in multiple places I contacted my insurance company and they suggested that I go to the Safelite repair Center on 18th Ave. in 86 Street in Brooklyn. My first attempt to replace the glass was met with the manager at that location telling me that the insurance company had sent the wrong Glass. I asked to have the correct Glass sent an appointment was made for the following Thursday I took off of work the Wednesday evening I was called at 5:15 at night and was told that the glass had not gotten there yet after a week. My appointment was rescheduled for the following week 527 2021 and on the 26th I contacted the store and spoke to the manager and asked if my glasses come in and if it was OK for me to come in the next day. I came in the next day on my schedule time took another day off work and my Glass was not at the shop the glass comes from Pennsylvania and I don't understand why it's taking more than two weeks for it to be delivered. I also don't understand why I'm being told to come in for appointments when my parts are not there. I showed the manager my phone with the phone number of the office and a five minute conversation and the manager said that he did not speak to me I asked him who I spoke to for five minutes and he said he did not know but if I tell anybody that I spoke to him he would deny it. I would like to know if this is normal policy he told me there was nothing he can do and pretty much said too bad will contact you if and when we get the glass. I don't appreciate being lied to and my time being taken advantage of.

A tech came to out to our home on saturday 15th 2021i` discovered him working on my window of my car when I went out to throw garbage out. I asked him why didn't he not call and he stated he texted my cell I did not appreciate him working on my car without my consent as I walked closer I noticed he was pecking with a tool on my glass on my car window. He cracked it and made it worse!

I stated to the tech ‘you where suppose to to change my whole window out he stated I don't do that you need to reschedule and left my window of my car worse than it started he then scheduled me for tuesday may 18th 2021 my original appointment was on saturday may 15th 2021 making my car dangerous to drive to work causing work stoppage for me. I am missing one day of work for your negligence! 1

To add more insult I was on hold for for 2 hours on my cellphone trying to contact the saflite complaint department [protected].

Please respond asap!

As I was saying the wind shield started cracking from the bottom up with no visible sign of impact from anything. I purchased the glass from you but not sure of exact date of purchase. In my opinion it should be replaced at no charge but of course its almost impossible to speak with anybody from your company. If you would like to give me a call that would be great at [protected] and if I miss your call please leave a message. Also I waited 2 hours on your chat line it's a joke. Finally when I was down to 2nd in line it said no agents are available and cut me off. I hope to hear from you soon.

Jeff

My windshield cracked under warranty he said it was because rust there is no rust around where it crack. He did not remove the windshield he does not know it was because rust he assume that is what it was and would not do anything. They replaced the windshield the first with no problem he said there was rust then, if rust was going cause a problem why wasn't I told about it

Had the windshield replaced on my 2013 Volvo C70 convertible today Jan 20th. To replace the windshield the technician needed to operate the convertible top. Upon completion of the work and upon driving the car away an alarm associated with the top sounded, warning me of impending damage. I returned to the Safelite dealership immediately. They inspected the car but could not resolve the issue. They disavowed responsibility and basically told me it was my responsibility to get it fixed thru the dealership. The top must have failed coincidentally with their work, which I find incredible. They were dismissive of my view that the top worked fine when I arrived and that their work had to be the cause of the issue. I now have to pay for repairs and a rental car since the dealership was unable to service until Jan 22nd and being alone in Florida I need transportation.

Had a very small chip on windshield about the size of 1/2 dime when finished the chip was worst and they were two cracks about 1 inch long running from the chip where there was no cracks prior to the so called repair. Manager told me the only solution was to replace the windshield which would cost me $1000.00 dollar deductible. Seems a very convenient way way to increase business?