They're giving me the runaround
A couple of months ago my windshield was broken by rock on the highway. I had the windshield replaced through my insurance company - who uses Safelite (the Largo, FL office). I've had one other windshield replaced by them and another repaired, they did ok work. But this last time they replaced the windshield, they damaged the apilars, replacing them insecurely and now both have been blown off!
I replaced the first one myself, thinking, hey, maybe it's a coincidence. But this morning the other apilar flew off while I was on the highway. Not the one I replaced myself, that one is installed properly and snug as it can be.
I called to have Safelite reimburse me for the cost of the apilars and from very first minute on the phone, I started getting the run around. Someone is supposed to call me back, but that was hours ago. And I'm still in the process of gathering all the data from the windshield install to the apilar that I replaced, etc.
Needless to say, none of their technicians will ever touch my car again regardless of how this turns out.
The complaint has been investigated and resolved to the customer’s satisfaction.
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This last Saturday, the tech didn't show up to replace my windshield. This was my seventh try to get it repaired by your company. I've driven up to your local office, 1.5 hour drive, to get it fixed with no luck. On this last one, I even gave my credit card number so there would be no reason for them not to come.
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you charged me way more than the quote said and didnt call me or text to tell me of changes the rep was rude [censored] hell and didnt care all yall wanted to do is get paid or i cant get my car smh never again will i purchase anything from yall thanks for brreaking my bank friday june 16
Two weeks ago Safelite installed a new windshield on my Toyota.
The windshield leaks like crazy.
I paid nearly $600 for a misserable job.
This cost me time and trouble it is not fair and it is dishonest on the part of Safelite to claim a fair price and good service.
Safelite claims are false. They way over charge and their work is terrible. Leaky windshield
Poor work excessive charge.
1991 Mercedes Benz 300 SE (