Safelite AutoGlass
reviews and complaints

I scheduled an appointment for Service on April 29th, 2023 between 8AM and 12AM and the confirmation work order number was [protected]. I was told during the scheduling this would depend on availability and location but someone from the office would be in contact with me to confirm the appointment the day before it was schedule. I was contacted the morning of April 28th to confirm the appointment time and schedule which I did over the phone. Once I confirmed my Schedule with Safelite Technician at 9AM on the 28th, I canceled all my appointments for Saturday morning and moved my schedule around. I was then contacted at 5PM by the local store and they indicated I would need an in-store appointment and they would need to reschedule my appointment because my truck cannot be completed by a mobile appointment. I am now scheduled for May 11th at 8AM for an instore appointment. This adjustment and poor communication on your end impacted me financially and I have no way to recoup this loss income.

We are a glass shop servicing safelites customers & i have

not been able to acess any websites that have the word safelite in them. I get a 403 error. We have thousands of dollars worth of invoices which need to be billed so we can get paid. I have been in contact with website support & shop care for 2 weeks & i have followed every direction & instruction i have received & like i said i am unable to bill any jobs for the last 2 weeks or better. Safelite only responds to help emails every 2 to 3 days & i need help now. All i am asking is that someone call us or 1 person stays with it long enough that io can get set up again so i can bill. Its ridiculous that we have so much money out & we do alot of work for safelite & noone seems to care.

I have filed a claim from Safelite website, all good and in details to request a change of a windshield cracked by a flying stone on the road. But when I inserted VIN # in the website, the car came wrong, instead of Kia K5 came a Kia sportage. I called them and asked to change. That was done and was told that they would return to reeschedule the service due to part availability. Called again after 4 weeks and they had no order! They asked me to call insurance company to correct the vehicle information and file a claim...but...why that info now after 1 month with no return. lack of parts, need to call carrier, etc...all ok, got it, but ignore customer, provide not clear and adequate guidance to make things happen is basic. If I had Safelite shares I would definitely get rid of it, no future for a company who doesn’t RESPECT customers. Looks all amateurs in business!

I had a tiny chip repaired at a safelite store in Greeley co on my 6 day old brand new truck and they parked my truck outside with the windows down parked one tire on a curb and cracked my windshield then told me it would be 500$ to replace it I did not argue with them about it because I was already mad seeing my truck outside with the windows down parked on a curb left unattended. It’s not right that I’d have to pay for this I was told my chip was easily fixed and it would be covered by insurance not I have a cracked windshield and my truck is full of sawdust

Although we have now taken away our child's smart devices for using inappropriate sites, Our disgusts still remain. We find this behavior for anyone in a customer service position completely inappropriate. The safelite representative that we are referring to is Danielle Liskowitz from the Oconomowoc/waukesha WISCONSIN area safelite. We are including one of the links which was found, apparently there are many. Danielle would be the woman in the red top. Apparently she is on drugs, extasy, to be exact. This is said in some of the titles and you can see it on her face.

https://www.xvideos.com/video74548921/horny_housewives_at_swinger_party_sharing_cock_and_getting_huge_cum_facials_biggest_amateur_cumshots_on_faces_of_hot_blondes_

Above is one of the links to her apparent many videos.

Concerned customer

I booked an appointment to have my windshield repaired. from the company's website: Your windshield can be repaired if: The chip or crack is 6 inches or smaller, You have three chips or less, The damage is not in front of a camera or sensor. I had one crack less than six inches. I was given a quote (via email) of $75.

I carved time out of my workday, drove to the Safelite location and was told that they only repair cracks like that up north. I needed to have my windshield replaced and that the quote I had from Safelite in my email was not valid.

Total fail by Safelite.

Very disatisfied... not a customer.

The Safelight Auto Glass company in Modesto CA have not been able to replace our windshield. It has been almost a year now. We have a Subaru Forrester. During the multiple attempts of replacement they have damaged the window trim, as well as the rearview mirror mount. All without replacing the actual windshield. Our eyesight system will now spontaneously shut off within a few minutes of driving. Do not go to Safelight for a Subaru windshield replacement. Trust me, it is beyond their capability.

made an appt. to get my windshield replaced. When i arrived they informed me they ordered the wrong glass and i would have to reschedule- lost day of work but i figured after they inspected the window they'd get it right the next time. Make another appointment, take day off from work and got to the Mt Kisco safelite to get the windshield replaced. Guess what, wrong glass again. Total incompetence! But the worst part was that the installer and the women at the front desk must of been frustrated because he began dropping f bombs in the waiting room which is so unprofessional and rude. So now im out 2 days of work and still have no windshield. I honestly cannot believe how unprofessional and incompetent this company is. This is the MT Kisco Safelite in NY.

My daughter had an Appointment at 11:00 today. We dropped the car off at 7:30 this morning. My daughter called to make sure it would be done and of course it will be. Besides the inconvenience, when I walked in I asked for the Manager and Anthony said he was. The second lie! When he asked for my name I asked why and he said it was for his manager. (How lame is this guy) I work for a Top 10 Company in US and we have always used Safelite. I will now do everything in my power to give you the name Safelie! This will be going on Multimedia and a copy to my CEO and our Fleet Manager. It is very disappointing to know that you feel that you can promise and not deliver. You have wasted our time (Money). The best thing is that you are not the only show in town.

Your Former Customer

My wife and I own a 2005 Honda Accord, we had the front windshield replaced in Dunedin Florida, our last name Is sporleder , car Vin number 1HGCM56465A181858.

It has been leaking, and possibly by design, Safelite gives you, ( The customer ) , little to no way to contact unless scheduling a new appointment.

Safelites technician said " I didn't replace the new stripping above the windshield because we don't have it, but it will be ok" , I personally dropped it off in Dunedin , Florida, or Palm Harbor depending on your software.

This probably has been one of the worst decisions I have made regarding my families car repairs.

If I do not get contacted either via email, [protected]@gmail.com, and or phone [protected] my next move will involve the BBB.

Best regards, safelite should have higher standards for the people they hire.

-Shane Sporleder

Hello! I had an appointment scheduled January 14,2023 at The Humble location for 8am, upon arrival, I was told my glass replacement was damaged and needed to reschedule my appointment , replacement glass would be ordered. My next appointment was scheduled January 21, 2023at 7 am, received a confirmation call, asked if the glass could be inspected before appointment in am, was put on hold, then told the glass was not ordered. Will have to order and make a 3rd appointment. I requested to speak to the manager, was told he was in a meeting. The receptionist was not professional. I was scheduled to another location. Was told the manager would call the warehouse and return my call. I have not gotten a return call from the manager from the initial visit. I had to drive 50 miles round trip for poor service. My time is valuable and lack of professionalism needs to be corrected.

I replaced my windshield on my 2010 Toyota Yaris one year ago exactly. Recently, a crack appeared at the center of my windshield and it has spidered to the span the entire length horizontally. I made a warranty appointment and the Safelite representative told me this was not under warranty because the crack was caused my outside damage. Clearly the glass was of low grade quality for it to have cracked this quickly. I am extremely upset and willing to take this much further.

My husband scheduled a mobile service to replace a Windshield and the mobile appt was scheduled for 01/03/23 between 0800 and 1700. The technician assigned (Julio) came out to replace it. The windshield cracked inside his van. Julio said his manager will call to reschedule. This is very inconvenience because my vehicle is a work vehicle. Julio's manager scheduled for me to bring the vehicle to the shop in Webster, TX on 01/04/23 at 3 PM. The manager said they were full on 01/03/23 to why he couldn't schedule someone else to come out to my location and too full for me to come to the shop on 01/03/23. So, he scheduled my appt. for 01/04/23 at 3 PM. I get there by 2:30 PM on 01/04/23. After almost an hour of waiting, the employees there replaced my keys and on top of that, there was no new windshield there for my vehicle. So guess what? A blank trip and my windshield still not replaced. Why would the manager schedule me to come to the shop when there's no windshield for my vehicle? Horrible customer service. The manager scheduled me to come on Friday, 01/06/23 at 2 PM. You guys need to do something about this. My windshield should have been replaced on Tuesday, 01/03/23.

Scheduled an appointment online for my 1997 Ford truck. Signed up for the mobile service. They accepted my payment and set appointment for install. On the date of the appointment, technician calls and tells me they won’t do a remote service as it might take too long. Why set a mobile appointment if have to bring to a shop. I called to complain and the answer I got was yes, it MIGHT take longer and MIGHT need two people do to age of vehicle. What a load of BS! They use an arm device to move and set windshield so never have two people when I have used in the past. I will NEVER recommend them in the future!

10/25/2022 my son, Sam, ordered a replacement windshield for our 2019 Ford Fusion hybrid using the Safelite app. Assigned to Linebaugh store in Tampa with an appointment on 10/27/2022 onsite at his apartment. Sam moved our car in the morning to make it more convenient for technician. Safelite arrived shortly after noon. Sam unlocked our car using iPhone app since he was at work. Technician 'worked on car' then left without replacing the windshield. Alex from Safelite told Sam he was unable to replacement at the apartment and instructed him to bring car to the store the following weekend. Only when Sam got home and started the car, he noticed all electronics were dark. He asked Alex which Safelite location to tow it to. Alex said to tow it to Ford. Sam called AAA and had the vehicle towed to nearest Ford Service. Ford service rep found the electronic connector had been cut which shorted out 7 modules. One controls brakes and the other controls power steering which means it would have been dangerous to drive as Alex suggested. Total bill is $2,262.57 for repairs. Meanwhile, we called executive warranty dept at Safelite; we got the number from Progressive Insurance. Every time we call they tell us what we want to hear like they escalated the call and are working with the regional manager and they are going to resolve the issue. They even did a conference call with Alex from the Safelite store and Alex admitted to 'frying the electronics' when he was trying to calibrate. We understand things go wrong sometimes and gave them plenty of time to correct their mistake. Sam has been without a car since 10/27/2022. I called Safelite to follow up today 12/16/2022 and not only did they say that Alex changed his mind and now says he did not damage the car (after he previously admitted he did) now the rep tells me Safelite will NOT reimburse me for the repair bill AND the original workorder has been deleted from their system so she couldn't help me any further. I will continue to fight but want to spread the word that these people are crooks! I am a car enthusiast and will continue to spread the word of warning at every Cars & Coffee and car club meetings!

I do not know who to speak to anymore regarding Back window to our F150 20-16 ford truck. Our insurance was contacted regarding ordering a ford manufactured back sliding window for the truck because the after market window is not recommended by shop. We were called when approval was in a few days later and given an appointment to come in to shop for replacement. When we tried to leave truck at Chula Vista shop my husband was told by Robert the manager that aftermarket window is not recommended, and he knew nothing about Ford manufactured window, nor did he try to figure out why we were asked to drop off the truck by 9 am for replacement. After calling the call center we were informed that the Ford window is at the warehouse, and it was not properly processed on work order to have it at shop. After much drilling and asking questions regarding what is going on with the back window. No one was able to give us clear information to what was happening. The [protected] call center told me the Ford window was approved by insurance and at the warehouse. She made us another appt for 12/12/22. I called my farmers insurance claims department, and I was directed to the 800 number which I was informed the Ford back window is in transit and not at the warehouse yet and not need to have an appointment because it's not at the warehouse. I'm really confused to how your company functions and its incompetency to follow through with an insurance claim and its inability to complete necessary steps to complete a job. I don't understand why we are given the run around and right foot doesn't know what the left foot is doing. We are very disappointed and upset that your business, which was recommended by Farmers insurance, can't do their job.

I would appreciate an explanation to the confusion and what can you do to make your company cohesive and competent. I will speak to farmers insurance that recommending you company is not recommended to say the least.

Very unsatisfied customer!

Richard and Maria Bernacett

[protected]

I drive a 1993 Toyota truck. Safelite was supposed to replace the windshield. It’s my ONLY transportation! They needed to examine it at the shop for proper fit and trim pieces, so I drove it to them on Friday afternoon for inspection. They schedule my replacement for the following Monday at my house, because it’s my only transportation and I told them this on Friday during inspection. They show up Monday to replace it, bust my old one out, find surface rust and said they would NOT replace until the rust got fixed. Covered it with plastic and left me stranded, with no way to get anywhere! Why in the hell did they not advice me of this during inspection? They said absolutely NOTHING about this or I would have kept the functional windshield with a chip in it and still would have had transportation! This is wanton destruction of private property and leaving an elderly couple with no transportation!

DO NOT CALL SAFELITE!

Nov. 18, 2022 Invoice #[protected] Back Glass was not installed properly. Tech got urethane on interior side trim and headliner. Tech chipped paint on exterior of truck, touched up with paint that did not match. Tech did not vacuum all glass from interior