Safelite AutoGlass

I had the wrong time for my appointment so I called to let them know I was running late. The lady on the phone stated "I was fine just have it here by 11 a.m." I arrived there by 10 a.m. and they stated that I would have to reschedule. I run a daycare and had to shutdown today and will have to shutdown tuesday. I also now have to cancel a field trip next week. I am losing a total of 3 days pay due to them telling me one thing and doing another not to mention they were rude about all of it. The lady behind the counter said it was an understandable mistake due to the lady on the phone thinking that I was only getting one window replaced. I did exactly what they told me and now I have to lose 3 days pay and so do the parents of my daycare munchkins over there mistake... Pathetic!