Safelite AutoGlass
reviews and complaints

I had safelite AutoGlass perform windshield replacement for my BMW E36 318 TI. The tech came on September 2nd and started installation. He did not finish as he had a missing lower sealing gasket/ rubber piece. The tech asked me to order the part from BMW directly then stop by at the shop which I did.

I showed up at the shop 10 days later after the missing piece arrived and team there were rude. They refused to install the piece and blamed their tech who initially started installation. They refused to have me speak w the manager but promised to have me get a follow-up call which never happened. They simply charged me 800 USD to install OEM parts for a simple 250 USD installation and did a half sleeve job.

I also winded up paying an additional 80 USD to obtain a sealing part that safelite refused to install

Trying to get glass service on fleet truck. Receptionist could not find our company on first visit. Was told to verify with our Fleet Manager that a national account was in place.

Verified. Return to store located at : 1795 E 20th St., 87401.

Same receptionist. Would not even attempt to look again because she already tried once. Was told to get fleet manager to call in and book appointment .

What's the point of a fleet account to easily facilitate fleet service. If you have to have the company manager setup each and every appointment .

I am a customer of safelite and I can tell you that I will NEVER use them again from their customer service to their incompetent service technicians it took seven calls and three to four appointment change requests to get it right. No one has time to be on the phone this long due to incompetence I'm so disgusted

Safelight made me wait a whole week after I called to have a date that they were available to fix my car window. On the date that they gave me, they gave a 5 hour window so that I really couldn't do anything else I needed to do that day. The window of time was 12-5 pm. At 4:15 pm I called Safelight since it was nearly the end of my appointment window. I got an automated message saying to only call ball after the window for your appointment time had passed, which makes no sense at all! So I waited until 5:05 pm and called again because no one showed up and no one called to provide any status on my appointment time, delays, etc.
When I reached customer service after 5 pm, she attempted to reach the technician directly, and was unable to do so. She was unable to tell me anything in terms of rescheduling or why I had not been notified that a technician would not be coming...instead of having me waste my day without the courtesy of an update. So as things now stand, I still have a missing window and no idea about when it will be repaired. What ever happened to customer service or courtesy or respect for someone's time? I am very pissed off that I had to wait this long (over a week) and NOW I have no idea how much longer I will be required to drive around in a car that poses a hazard due to a missing window. Unacceptable! Safelight needs to do much better!
I would like priority service for my window to be repaired ASAP, and any fee for service to be performed at my location should be waived, and this is the very least Safelight could do for wasting my entire day without the courtesy of a phone call.

I had an appointment scheduled for 7/8 was told they had to make it 7/15 because they needed to order the window. 7/15 comes and they cancel saying it's on back order. 2 weeks go by I call and still no window. I was then told Michelle never ordered the window on the 7/7 that she didn't order it until 7/14. Ask for a manager to call me and nothing. It's now 8/21 and I called and got the manager and still no window and I complained about Michelle not ordering when she was suppose to. He didn't care. That's why employees do whatever they want because they are no getting in trouble. Your manager needs to step it up or get a new manger. This is unreal it been over a month. This is the grand junction co site

You all replaced my windshield three weeks ago. Yesterday I turned on my front windshield defogger and tiny glass shards blew every where! Face, eyes, seats, dashboard! We attempted to use a lint free rag on the dash board and scratched the vinyl. The shards are still exactly there and I am extremely irate!
The WORST IS I CAN'T GET YOU PEOPLE ON THE PHONE!
I was told that all residual glass would be extracted.
My phone number is [protected]
2018 Toyota four Runner
my Email is ([protected]@gmail.com)

This is Greg Smith

Driver Complaint - on July 26, 2021 in Concord, NC between 11:15 - 11:30 EST, driver pulled in front of me, only to turn again in several feet, I blew my horn, he slammed on brakes and stopped in the road trying to get me to hit him in the back end. I followed him to get his truck number in Legrand business parking lot. His truck number 17256. This black guy, with a beard is a total [censored]. Should be fired for almost causing a wreck! What a joke! We have used Safelite many times however we will NEVER use them again!

I would like to say 3350 words to express my dissatisfaction with your company.
1. You sent me on an appointment more that 100 miles from my home when there was a closer location.
2 when I got there you had the wrong part and scheduled me for a closer shop.
3 this facility changed the settings and the lane change was not tested.
4 this was corrected the next sat.
5 next the gap below the wind shield.
A run around phone calls and then no phone service
B warranty notice given to your safelite.com
C wait for reply
D still waiting for reply
E more phone run around (phone demands an answer as to payment method)
F trying to find corporate office phone#
G settled for this "complaint notice"
H your turn for action

Work order # [protected] 7/8/21
Grant coon [protected]

Was at the safelite office on Oakland park Blvd. in Broward County, Fl. To get my windshield replaced about two weeks ago.Ok we have had a lot of rain, since then I noticed both sides of truck floor were wet. So, I contacted safelite about it knowing that tech that installed it originally had a really hard time removing the old one I watched him lift the drivers side several times.Doing that? Did he cause dammage by over flexing the opposite side? So the new tech comes out and starts to blame this on door gaskets with some breakage being the reason for my wet floorboards. As a retired mechanic I know that would still just run outside and not build up on both sides of the front floor boards.The drivers side was dry by now but the passenger side is still soaked.

On or about june 18th someone came out to replace my front wind shield, the rear view came within a day or two. My husband danny webb called and scheduled a warranty repair and was told we had to wait till the 13th of july. On the 13th the worker came out and told me he did not have the correct weight in tape to fix it so he would return on the 14th and complete repair. I stayed home all day again on the 14th only to be rescheduled for the 15th. I am writing the bbb and I am contacting my bank and having the dispute the payment for such a sorry as replacement and repair for something that could have been fixed in 5 min and only should have taken no more than a week to have it repaired.
Bjwebb [protected]

The windshield on my Subaru forester was cracked in multiple places I contacted my insurance company and they suggested that I go to the Safelite repair Center on 18th Ave. in 86 Street in Brooklyn. My first attempt to replace the glass was met with the manager at that location telling me that the insurance company had sent the wrong Glass. I asked to have the correct Glass sent an appointment was made for the following Thursday I took off of work the Wednesday evening I was called at 5:15 at night and was told that the glass had not gotten there yet after a week. My appointment was rescheduled for the following week 527 2021 and on the 26th I contacted the store and spoke to the manager and asked if my glasses come in and if it was OK for me to come in the next day. I came in the next day on my schedule time took another day off work and my Glass was not at the shop the glass comes from Pennsylvania and I don't understand why it's taking more than two weeks for it to be delivered. I also don't understand why I'm being told to come in for appointments when my parts are not there. I showed the manager my phone with the phone number of the office and a five minute conversation and the manager said that he did not speak to me I asked him who I spoke to for five minutes and he said he did not know but if I tell anybody that I spoke to him he would deny it. I would like to know if this is normal policy he told me there was nothing he can do and pretty much said too bad will contact you if and when we get the glass. I don't appreciate being lied to and my time being taken advantage of.

A tech came to out to our home on saturday 15th 2021i` discovered him working on my window of my car when I went out to throw garbage out. I asked him why didn't he not call and he stated he texted my cell I did not appreciate him working on my car without my consent as I walked closer I noticed he was pecking with a tool on my glass on my car window. He cracked it and made it worse!

I stated to the tech ‘you where suppose to to change my whole window out he stated I don't do that you need to reschedule and left my window of my car worse than it started he then scheduled me for tuesday may 18th 2021 my original appointment was on saturday may 15th 2021 making my car dangerous to drive to work causing work stoppage for me. I am missing one day of work for your negligence! 1

To add more insult I was on hold for for 2 hours on my cellphone trying to contact the saflite complaint department [protected].

Please respond asap!

As I was saying the wind shield started cracking from the bottom up with no visible sign of impact from anything. I purchased the glass from you but not sure of exact date of purchase. In my opinion it should be replaced at no charge but of course its almost impossible to speak with anybody from your company. If you would like to give me a call that would be great at [protected] and if I miss your call please leave a message. Also I waited 2 hours on your chat line it's a joke. Finally when I was down to 2nd in line it said no agents are available and cut me off. I hope to hear from you soon.

Jeff