My mother has been waiting for a free phone from Safelink Wireless for nearly two months. She has never received it. I have an application number and when I call to follow up on the phone a recording comes on with choices not including a real customer service representative.
Thank you,
Rosie
Suarez
The complaint has been investigated and resolved to the customer’s satisfaction.
I applied for safelink and supposedly a free phone has been sent out but I haven't gotten it it has been almost a whole month now
I am on food stamps and AHCCCS in the state of Arizona and SafeLink Wireless is telling me, I'm not entitled to my Obama phone, which is very interesting when, the reason for a Obama phone is to help people get off of being in a position to need the Obama minutes, which I haven't received for almost 9 months now
No service. I haven't had service in three days. I contacted the company and still no resolution
I applied for a safe link phone back in 3/14/2017 . They sent me a sim card instead.so I had to dig up one of my old phone. Since then I reported my phone and the sim card lost. Been trying to get a replacement phone been going through hell
I been calling trying to get my minis they say I got them. I did not. And then their being rude and I can't get no where with them and I have no minutes .And being disabled I need them.so what to do?
I tried to apply with safelink wireless and they told that I already had a phone with them. That was the first time that I applied with safelink and I was very upset when I applied. I want the account closed under my name promptly.
Very very very concerned that this has happened. I expect an answer regarding this matter.
Thanking you in advanced
A week ago I seemed to have had my phone drop out of my pocket, I still have not found it [protected], Is there a link to order a new one ? Asap.
my assurace wirless free servise [protected] stop workinng 3 weeks 04/06/2018, please connect my service, is it allways free service minutes, or have to pa $27 45 for monthly or send me new phone, srigana thillai 25 highland ave apt 1009 somervile mass 02143
My dad services got cancel help he didn't even got notify about the cancel he's retried he needs a phone needs dosnt have the money to buy him a phone help
I think it's really not fair that you can't get a replacement phone if you're phone gets stolen you have to purchase one I thought that was why the free phones was available to help you if you had government assistance
I called SafeLink to inform them that I had misplaced my government funded cellphone. The agent I spoke with said a replacement cellphone would be sent to me within 7-10 days, then the agent checked to see if my minutes had been used and since the minutes were there the agent said that He was taking care of what ever had to be done so that my remaining minutes would be transferred to my new phone. Once I received the telephone I called SafeLink to get my old minutes, however I was told that my old minutes could not be replaced and I should read their policy on replacement phones. I feel this is very unfair because the agent that I spoke with the day I reported my telephone missing verified the minutes were there and the agent told me that I would not lose them. Why should Safelink take my minutes? This is wrong!
I don't have enough minutes for the new month and they refuse to provides service to me.I am a heart patient and need a phone at all
times with me.They sent me a new phone and I sent it back because the old phone still worked.And I felt that someone else could
use the new phone.I need service.
I have tried to call safelink with no help with the options, I've lost my cell phone issurd by safelink, I dont know what to do
Yeah, I have a damn complaint. I have cell phone service with safelinkwifeless.com. I had misplaced one phone and eventually got it replaced after calling every number provided and getting nothing but automated crap! Now, the damn replacement phone they sent me is useless cause it won't keep a signal and I'm having the same problem with trying to talk to a live representative and getting nothing but a bunch of robots!
I can not use my phone it will not let me call it always say RESTRICTED i can not get a human on the phone.
Emailed Safelink with my details however it did not help. I am now checking into trying to find another provider. Thank you for trying to help me!
Thank you for replying to my email. I do understand the terms and conditions NOW that I have read them HOWEVER when I called Safelink I was depending on the agent to inform me correctly not incorrectly. Most companies record their incoming calls I am sure Safelink can review the conversation I had with the agent. I did not read the terms before calling but I did ask about my remaining minutes on the phone and I was told the minutes were still there and they would be transferred. If the agent had told me the minutes would be lost I would have waited and tried to find my phone.
----- Original Message -----
From: "SL CorpResolutionTeam"
To: "nichols linda"
Sent: Monday, June 9, 2014 10:25:25 PM GMT -05:00 US/Canada Eastern
Subject: Blogs - Ticket Updated [#[protected]]
nicholslinda nicholslinda,
Hi,
Thank you for sending an email.
A replacement phone of a lost SafeLink Wireless phone will only receive 10 minutes upon activation. Minutes on the lost phone cannot be transferred. You can verify this information at our website's Terms and Conditions, www.safelinkwireless.com/Enrollment/Safelink/en/Public/TermsConditions.html and read section 13.
The number assigned to your SafeLink Wireless phone at the time of activation will not be changed for any reason unless required by a carrier or if the number is lost following the deactivation of your phone. You may not select a number to be assigned to your SafeLink Wireless phone. When a replacement phone was requested, the lost phone needed to be deactivated. This information is also found on our website's Terms and Conditions, section 2.
Let us know if you have further questions.
Shannon
SafeLink Wireless
Thank You, Earlraph! I emailed SafeLink via the email address you provided along with my contact information and details of my concerns. Thank you again for caring. Take care and stay blessed!
I Filed a Complaint with the BBB of South Florida ... demanding my minutes that they have failed to provide me per the contract All you others should do the same, so the BBB doesnt think its just me who has a problem... maybe if everyone does .. this company will wake up
File Complaint here http://seflorida.app.bbb.org
I don't know how I was offered this program? I did not know anything about it, never even eard of it as far as I remember. Just one day I recieved a letter which breifly explained the program. It gave me options of which I could choose from with a brief explanation. Within five minutes I had filled out the paper and then popped it in the mail. Not more than a couple of weeks passed and in the mail came a very nice little phone. It's not top of the line by any means but why should it be? It is a VERY nice phone and so far it has worked perfectly. In previous times I was using 3000 min. a month religiously. Had the top of the line phone and enjoyed all the perks that came with them. My situation has changed and am no longer able to support a cell phone on my own. I am using this program, I will not abuse it, but I for one am VERY thankful I was put together with it. I feel a little guilty about recieving something for nothing, but on the other hand for 35+ years I supported along with everyone else all the programs out there. I don't think anybody out there has a right to complain about this one way or another. Some things work out and some things don't. Don't complain about the freebes you don't get and be very thankful for the ones you do.
is the page supposed to go blank after you click finish on the safelink wireless application?
SafeLink phones are not paid for by taxpayers or the federal government. TracFone Wireless pays for the phones and also the cost of promoting its SafeLink program to make sure that eligible consumers know about the program.
Source: the Safelink website.
So everyone complaining about lazy welfare people abusing the system should be more educated before speaking.
I agree people abuse welfare, but this program is not government funded, nor are YOU paying for it.
all you guys that complain cause of a cellphone isint good or what ever should actualy be happy that the goverment is giving them free cause of oppoitments and amergenci ok so stop complaining and be gratefull that somebody is helping you ignorants!
I received my phone a few days after receiving it and am very thankful to have it. I don't look at this as a free service however, since I worked many years and paid taxes for the benefits I now receive. So to all of you who feel as if you are supporting me...get off your high horse! The day may come when you are unable to work and will need help and you will feel differently then! I worked and raised all my children alone without goverment benefits even though I qualified because I was too proud to ask for help. I never wanted to be disabled and I do not go out and just randomly get benefits for the fun of it. I barely am able to make ends meet and do not enjoy any extras. You people need to think before you criticize.
The phone is a reconditioned five dollar phone. It works great. I have one. I receive 68minutes a month on this phone. It's beamed to my phone each month on the first. It's not unlimited use or minutes. It's great for when the bus is full and I need to call someone to pick me up. It's great for many things.
It's not a luxury plan at all. If I want more minutes I would have to buy expensive tracfone cards at $19.99 plus sales tax for a 60 minute card.
I must recertify every year and should I be found not eligible I can keep the five dollar phone and use it as a 911 only phone or buy tracfone minutes.
There is rollover on the minutes, up to 180 minutes and then it stops until usage goes down.
There isn't any abuse of this plan as it's 68 minutes a month, period.
Also if not any calls have been sent or received for 60 consecutive days the phone is shut off and one would have to re apply.
This is a great program and I feel safer living in a major city and working odd hours and overnight shifts. I can't afford a contract phone. It's great to have.
I've called cabs a couple times. Called the bus for schedules when public transportation was in the process of changing routes and number of buses on each route.
I've called friends a few times to let them know I was working overtime or whatever.
This is why it's called SAFELINK.
It's far from a luxury program. At 68 minutes a month it's a safe link in times of need.
Stop bashing the low income. Not all of us were born with parents and family who could pay our way through college and provide us with a car and insurance while attending the private liberal arts college.
Some of us had to enter the workforce directly after high school and have not anyone to help elevate us - we do what we can with what we have to work with and for many it's not much.
LISTEN!
1st - Safelink is NOT a scam! The government is offering 60 min per month phone service for those who qualify (elderly, disabled, low income...) If you need help visit the website! If you've been waiting, there's an error!
2nd- My mother is an invalid (COMPLETELY DISABLED) and dependent on me to care for her. With two kids of my own, being in school FT and working... SHE NEEDS THIS! Its a great alternative to LIFELINE (A button you push to alert emergency agencies... EX: police, EMT). Not everything she "NEEDS" is an "EMERGENCY" Now that she has this phone she can call me ANYTIME she needs me as well as drs and appts.
3rd- To all you idiots who've made comments such as, "People shouldn't have these phones", "I'm paying for you to talk on the phone", "If you can't afford it you don't need it", ... My response to you is... Just wait until you are old and need assistance, or what if you are diagnosed with some horrible fatal or disabilitating disease! Oh no... Poor you! Why is it YOUR tax dollars never go towards education, highways, the people working for the state making $50. pan hour to sit and answer phones all day, or one of the other 500 million things funded by tax dollars? Why is it always YOUR tax $$ goes straight to welfare?
4th- Lifeline is a "modem" like device hooked up to your phone line & phone. YOU pay the phone company & LIFELINE. NO DISCOUNTED PHONE BILLS! Together totaling about $50. per mo. For someone (like my mother) who makes $700./mo can't even afford a device that COULD potentially save her life!
5th- I'm not un sympathetic, YES, some ppl do take advantage of government assistance... but for this program, if you don't qualify, you get no phone!
6th- YES, they should have gone with a different provider than Trac-Phone... But, they gave the best offer! The government is not paying what we would pay for these minutes, and the phone is free!
omg!SOME PEOPLE on HERE REALLY DEFINE the word IGNORANT! just for a second think if one day you wake up and everything you have worked hard for is gone and there is no record of you ever having those things you had. how would you feel? I CAN ANSWER THAT FOR YOU, YOU WOULD FEEL HOPELESS AND LIKE [censor]! so before you are quick to judge someone else stop and put yourself in THEIR SHOES. because being a TAXPAYER dont mean [censor]! because at the end of the day we are all STRUGGLING in some way or some how. SO ANSWER ME THIS AND ANY ONE CAN ANSWER THIS QUESTION: what color is a TAXPAYERS blood?
to all you people who think they are too good for help or that this program is taking from you why bother even looking it up. obviously you people have no life if your not even part of the program and are still looking it up. there are plenty of people out there who have nothing and needs programs like these and i am sorry but it's people like you that make me sick you people are the reasons that poor people are having a harder and harder time getting help i wish for one day you people could lose what you have and have to live with nothing or have your kids go without. you really don't know how a program like this can help someone until you live it. so for all you people who are talking crap about this program i hope you lose what you have. i don't care how poor i am if i had the money to help out a family less fortunate then my own i would be first in line to help not to critisize.
I agree with much of the complaints, but my main concern is this thing about 'once it's sent to an address even if someone has moved from it another phone can't be sent to a new resident because the address is the same'. This free phone program has a serious problem that for some reason is being ignored. All involved should be ashamed of themselves cheating so many people. By the why, the jerk who said they hate poor people, has a real problem. Let a tragedy happen in your life, loose your job or home even health and the ability to work, or live long enough to become a senior and get barely enough to survive on Social Security. Hate so called poor people then? You don't have anyone in your life that's struggling? If you're so special why were you even caring to even look at let alone spend your owe so precious time commenting on concerns on this site. For someone not so poor you're pretty ignorant.
oh and hopefully you will lose your job...or something happens that you will be force to get help...and hopefully they will give you an attitude and a hard time to get it...and you will eat your words.
A lot of this people making stupid comments about poor people are dusgusting very very ugly...I am pretty sure they are very unhappy in someway! if not...they will be someday and hopefully will become more humble
What a whole bunch of idiots...The world is full of you idiots...
My father has been working since the age of 16...he is in his 50's and just recently lost his $120, 000 job because they closed nyc branches of his company...therefore, he had to go on unemployment...he lost his house and now has to rent a ### apartment...he got a ### comminssion job...hmmm well he could have still be on unemployment if he wanted as they are giving it away like nothing...
example, I HAD a white friend...yes white..27...never had a real job...worked in a daycare for 8 bucks an hour...hated her job bc she wanted to stay home..but she needed a job so she can afford her expensive shopping addiction...she quit...and lied to unemployment AND SHE GOT IT...now she is in foodstamps and getting housing...she doent want to work so she does the whole online schooling thing...and she gets $2, 000 refund check every semester wtf...SINGLE WHITE AND YOUNG WOMAN WITH NO KIDS. who dated a young white male with no kids with no job YES WHITE...
going back to my dad...well he didn't have enough for food so he had to apply for foodstamps...they only het 100 and something...it helps...my mom is a very sick woman who is disabled...disability is not enough to live off of, so she works...she cries herself to sleep because of the pain... wakes up in the morning takes her pain meds (which medicaid doesnt cover completely) and goes to work...
my mom has been her own boss for 20 years and she cannot do what she used to, so she doesnt make as much...btw my dad is white and my mom is puertorican...so not everyone getting services ARE of color and not all ARE taking advantage...these services are to help people in need...these services are not to live off of...but unfortunetly disgusting people do...I am not a racist AGAINST COLOR...I am a racist against trashy people who come in all colors that live off of these things and take advantage...that is why I am no longer friends with THAT WHITE GIRL...yes there are a lot of people of color abusing the system...but go to the south and you will see A LOT of white trash doing the same thing...my grandma is a big politician and she is NOT WHITE...yes I hate that there are many services just for people of color...and not one for white people...I hate that people of color can call a white person a cracker on tv but white people can't..injustice...oh and I HATE when afro americans complain about slavery...please you WERE not THE BLACK BACK IN THE DAY WERE...NOT YOU...SO DON'T COMPLAIN...irish and jews had it worse and I don't hear them complaining...Why do the government make it so easy for these disgusting people to collect and abuse?these single women to keep popping babies every year to live off of it?...why do you make alcoholism a desease?...why not make them go to school and go to work...and why not make them work full time? I mean why not take the money you are giving a make more jobbs with it? isnt that better? wtf...and don't get me started with the whole immigrant things...ugh...make them take english classes...and make them work...don't make it easy for them...some do work their ### off...but a lot don't... they come here and collect wtf...work for it lazies
well me...
A few months ago...I was the Sales Director of a Hotel...I don't have a degree...school is not for me...but I have been working my ### off since the age of 16...I am now 30 (hard working people in my fam eh?) so I have a great resume! I'm that good...I got pregnant with number 3.. got sick and almost died having my baby...I'm on unemployment because of this and just for now and we can't afford our house and our massive bills and food...we barely make it on my husband's check...we had to take our children off dance and sports...and we decided to go on foodstamps and wic (nothing else) until I start to operate the BUSINESSES I have been working on...guess what...my husband is 100% WHITE...came from a family of money and wise guys...
My husband has been trying to get a higher paying job and hasn't been lucky...his family business have not being doing very well either...
anyway... all yous need to stfu GROW UP...
STOP COMPLAING ABOUT FREE STUFF...specially if the government is giving it to you...
GET up off your assses and try to better yourselves...
STOP being so ignorant and racist...so inmature and stupid
and if you diserve to get the help...get it...
wow well for those who hate the poor watch yourself "the bottom rung will always come to the top it is only a small percent who are cheating the system...it is not all blacks...and amen too the comment about tax dollars you prob don't even know where it really goes..it is def not the poor...I mean look at all the programs the gov is cutting out...u better watch your hateful ways we see it ALL THE TIME NOW>people who had the same nasty, ignorant opinion are now are getting gov assistance and r too glad to get it, ...
I have provided direct care, case management and program management services for low income individuals and individuals with disabilities for almost 18 years. None of the people wanted to be in the situations. Most received services on a transitional basis. Individuals receiving Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI), by virtue of simple math, live in poverty. Most have have conditions that require daily maintenance, daily supervision, arrangements for transportation or contact with public or community service agencies. These are needs that go beyond a 911 call. The ability to contact family members or care takers in non-emergency situations is critical. How many of you call an ambulance or police officer for a ride to your doctor's office? If this programs works, it's a needed supplement to the daily life of someone who is less fortunate than those of us who are BLESSED enough to be able to work. I'm sure anyone who would qualify for the program would be happy to trade places with a regular "working stiff". People in this coutry should learn to be less cynical and more alturistic (I help myself by helping others). For those who complain about how their tax dollars are being spent, do you actually KNOW how that money is spent? Do some research before you post your next negative rant. Hopefully you won't have to experience a financial drought and seek help through these types of programs. Oops, too late... ;-)
I believe that you have to re-apply once a year in order to qualify for Safelink. Try submitting another application as your one year might have reached its time.
I think that an emergency cell phone for the elderly and disabled is a good thing. I don't think this program should be abused by anyone. But, unfortunately, some will abuse it. The key to this thing is to be sure that people are checked out good before they are sent a phone. All these people that get food stamps, HUD, WIC, welfare, etc., in general, working the system in every way they possibly can, are the problem. There are young healthy people living it up at the governments expense. They don't care about the future or the example they are setting for their kids. They live for the day and to hell with the future. Personally, I've never had an income considered to be above the poverty level so I do get help from the government and I thank God for what I get. I use to work long hard hours. All the overtime I could get, nights and weekends. Then I messed my back up and now have multiple health problems. I never thought this would happen to me. I thought I was invincible. But I'm not. I have arthritis and I am in alot of pain every day. I never thought my life would go this way. And to this person, UGH? evidently you've never gone hungry a day in you're life. If you feel the way you do about poor people, you need to be careful because the Bible says God resists the proud. Which I'm sure you don't care what God has to say or you wouldn't have the attitude you do. But pride goeth before a fall and that seems to be where you're headed. Some people think it won't happen to them. So don't be surprised if you end up "poor" and people are hating on you! TDW
God...All you flap jawwed [censored] shut the hell up. Your not happy unless your talkin crap. I bet if you were to lose your job tomorrow you would be all over this program. grow up and act like adults. Geez
I received a safe link phone with no delays or issues. the minutes were there on time almost every time. only two times did i not get my minutes on scheduled time frame. 1st time i followed their directions for getting minutes not received and the minutes were on my phone in a mater of about 5 minutes. this month the minutes again didn't show and i have been trying for two weeks to get my minutes but every time i get a message that the system is unavailable, try again later. so far i have had the phone for almost a year and this has been my first problem. i think its a great program and would recommend it to anyone. for those who cannot afford to get a phone due to high priced contracts and deposits, this is perfect. and you don't have to be unemployed to get one just meet the guidelines. i was approved while i was working and was recently laid off due to the company reducing work force. those of you on here complaining you didn't get the phone or you didn't get this or that just feel lucky if you got anything at all. after all they didn't have to set this program up. they were being helpful for those who need it. IF ITS FREE THEN YOU HAVE NO BUSINESS COMPLAINING. and as far as this being a scam by tracfone? how is that possible they are not scamming me out of anything i pay nothing they give me minutes. the only scam is the inconsiderate talk in a lot of these post. people who know little should talk less.
I still cannot believe in the year 2010 that there are people so ignorant to believe that someone's financial circumstances has anything to do with the color of their skin. Please understand that the people you judge may be you tommorrow. We are in a recession and noone's employment is guaranteed to them. I feel blessed to make the living that I do and for that I support a number of programs that give to people who may be less fortunate than myself. There are always going to be people who abuse the system but as with everything it is a two-way street. I dont hear any mention of the number of politicians who have been caught with their hand in the cookie jar and that too is taxpayer money. Every time I watch the news I am hearing of some politcian who misapproproated funds used them for personal use or did not accomplish anything we voted them in for. Every year our budget does not meet the deadline meaning overtime. I dont have the luxury to go to work and simply say I could not complete my job in the time frame I was given so elected officials shouldnt be allowed to either. People wake up and learn to be compassionate. You can tell a book by its cover and people are the same. These shallow views may prevent you from meeting someone who may enlighten you
Safelink is not subsidized by the government. It’s paid by money from the 911 surcharged that everybody pays on any telephone bill. And administer by the telephone companies. For years low income individuals have been getting discounts from the local telephone companies in the form of lifeline. Now this wireless company has become involved in providing the “service”. It’s all a scam on the poor from the telephone TracFone the actual owner of the made up Safelink wireless company. They give a $15.00 phone with 365 days of service paid by the 911 surcharge fund and around 80 monthly minutes. Keep in mind that TracFone also owns Net10 wireless. Net10 offers very cheap minutes for prepaid phones but lacks service days for the price of its prepaid cards. Now what Safelink has done is to force its customers to buy prepaid minutes from TracFone cards that give you more service days and very minutes. Remember that they already gave the customer a year of service days. In this case Safelink should use Net10 prepaid cards. A $20.00 TracFone card gives 60 minutes of talk time a 90 days of service (service days that are not needed). A $20.00 Net10 card gives 200 minutes of talk time a 30 days of service (service days that are not needed) but this would give the user 140 minutes more. The bottom line is this is another corporate assault on the poor permitted by the government. Just do the math and see how much money it actually takes to have a decent monthly allowance of minutes. Safelink is a rip-off.