The complaint has been investigated and
resolved to the customer's satisfactionResolved Ryland Homes — New Construction
resolved to the customer's satisfaction
Ryland lures you in with claims of quality construction and then installs damaged, broken materials. Ryland will try to patch mistakes before you notice. They make you sign plenty of forms that you have never even thought of to ward off being sued. When I went in initially requesting desired features I would like, the salesperson lied and said I could have them. They take large non-refundable deposits upfront and lock you in the contracts while they break their agreements they have in place. The Design Center overcharges for upgrades and randomly change your choices or do not complete the upgrade you paid for. Ryland will convienently say "oh, that is not included" even if you have it in your paperwork. I regret building with them and this is my 3rd constructed new home ( used other builders) and by far the most dishonest builder. Even when things are their fault, no one takes ownsership or accountability. They make excuses and delay your home until you give up. You have to be your own construction supervisor because no one instructs or monitors the workers (main reason so many mistakes are made). They make you feel like you are asking for above and beyond to correct known mistakes. Everything is a fight. They only care about taking your money. They don't care about the customer, how much money you have spent, issues they cause you by delaying construction or the fact this will be your home. They made me hate my new home. My neighbors are constantly calling customer service to fix things and are disgusted too. What else can I say...choose another builder because you will regret after the new house feeling wears off and you see the shabby work what you just paid for. They are dishonest and don't care about your home. DO NOT BUY A RYLAND HOME, you will regret it. I wish someone warned me.