The complaint has been investigated and
resolved to the customer's satisfactionResolved Ryanair — complaints department
resolved to the customer's satisfaction
I have flown with ryaair twice this year but will NEVER fly ith them again following the problems with both flights. In February 2009 i flew to Malta and there was a delay by 37 hours! We were told our flight was delayed and would not be flying so to come back in the morning. there was nobody from ryan air to speak to and we were left stranded at the airport. Malta is a small airport that closes at night so we had no choice but to book into a hotel for the night. the following morning we arrived at the airport for 8am as advised and waiting all day for our flight. at around 5pm we were given a 5 euro voucher for refreshments. this was not even enough to buy a sandwich and a drink. By 11pm we were told to go home again so checked nto another hotel for the night. finally the flight left the following morning and we were told we could claim back expenses on hotels and taxis.
Stupidly i decided that it was just bad luck and flew with ryan air again last week. whilst trying to check in online there was a problem with the website and it only printed the webaddress but not a boarding card BUT i did have a piece of paper that i printed out that said we were checked in for all flights. When we arrived at the airport we were ordered to pay £40 each for a boarding card.
I cant understand why i should pay out for a problem with their website.
I have complained on both occassions but have not even recieved a reply. I am disgusted with Ryanairs customer service and have ended up paying more for both flights than with a more expensive airline. From now on i will not use ryanair as they not low cost and do not get you to your destination promptly!