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Russells / Pepkor Trading Customer Care Service


Pepkor Trading Pty. Ltd.

27 Stiemens St, Braamfontein
South Africa - 2001

Customer Support Phone Numbers

Mon8:00 AM - 4:00 PM
Tue8:00 AM - 4:00 PM
Wed8:00 AM - 4:00 PM
Thu8:00 AM - 4:00 PM
Fri8:00 AM - 4:00 PM
Sat9:00 AM - 1:00 PM
Sun9:00 AM - 1:00 PM

Russells / Pepkor Trading Complaints & Reviews

Russells / Pepkor Trading / stolen tv

Khaweni on Jan 27, 2019

My younger board a TV at russells Heibron branch. In 2017 around April/May they broke into the house and stole the TV and opened a case at police station is Petrus Steyn and reported at the shop. The man from the insurance came to validate the claim n check how did brake take place and did...

Russells / Pepkor Trading / defy fringe

Lesley md on Jan 8, 2019

I made a purchase or defy chest 210 fridge on the 28 december 2018 at russells thohoyandou, pist office street. They promised to deliver on saturday as I indicated how emergency it was. They faild to deliver on friday n I call n sms sale consultant with no positive answer. On monday I...

Russells / Pepkor Trading / russells complaint unresolved no customer service

Carla Hattingh on Nov 7, 2018

We bought a Edblo Royalty 152cm base set cash at Russells Barberton Mpumalanga on 17/08/2018. I launched a complaint last month with the store as on my my side of the bed the springs are coming through. Asked them to call me not my husband and complaint not resolved and paid cash Invoice no...

Russells / Pepkor Trading / account statememnts

Shireen Shepherd on Oct 17, 2018

My husband and I took out a loan through Russells, we had a debit order that was going through monthly. We were having financial difficulties at the time and went onto Debt review. According to the debt review company we had paid our Russells account up. My husband was then retrenched in...

Russells / Pepkor Trading / stove not working - poor service from the call centre agent - busi is her name

Nosihle on Oct 5, 2018

I called last week Thursday 28/09/2018 to report that the stove was not in good working order and I was told they will send an sms to the phone number on register, that never happened. And I was also told that they will call with a few days and up to today they have not called. I then...

Russells / Pepkor Trading / lounge suite jessica 3pc gomma gomma

Algie on Sep 5, 2018

In June or July 2018 i was vacationing in Cape Town. While there Russells advertised the 3pc Jessica Gomma Gomma lounge suite for sale. I was in need of a lounge suite as my old one got damaged and yhe insurance oaid me out and took the old one. I went to the branch at Liberty Promenade in...

Russell's / credit bureau / dispute

Veja on Jun 7, 2018

I'm simon buti skosana id 8204245405089 o once had an accounts with russell's and both had been paid off but when I check my credit status it shows that russell's listed me i've send both paid up letters but none mach the one on the creditberue please assist by updating...

Russell's / black friday base set

Prien Naidoo on Mar 29, 2017

Russell's furniture store had a sleepmaster queen base set advertised for R2000. I had paid cash in full but the store was out of stock, I aS asked to wait for stock to arrive. 2months later the sleemaster base set was delivered only to find it was a just a foam mattress. I informed the...

Russells / Pepkor Trading / damaged furniture, r300 voucher not received

Luke Aiyer on Mar 1, 2017

I purchased a dining room suite along with other furniture from Russell's Kimberley, upon delivery on 28th Jan 2017, I pointed out to the driver that there were damages on the table, he then took photos & made a note on the delivery invoice. On the 31st Jan my wife then went to the store ...

Russells Pinetown / pathetic service / no refund after a month / manager is confused.

KarenGo on Jan 6, 2017

Hi. I placed on lay bye a lounge suite with Price and Pride. I paid for months to find out that Price and Pride had shut down and was taken over by Russells. I went into the store to find out what was happening and make sure that I would receive the same service which was excellent from...

Russells / poor/slow service

Nthabiseng Sehlabaka on Oct 31, 2016

I bought couches from Russells on lay away, I paid them off on the 26th of October 2016 - I was told that the couches had gone up the only ones they have that are still going for the price we paid was the ones on the floor (the demo). fine we agreed to take ones on the floor - obviously we...

Russells / pathetic service

Juks on Sep 30, 2016

We have recently opened an account with Russells Northgate in August but not happy at all with the service given, it started with the delivery of the goods where we had to wait 2 weeks for the delivery to be made, some of the things we had to collect them in person, the only thing that wa...

Russells / defy twin tub

Alma Louw on Aug 24, 2016

Purchased various products from Russells Douglas NC on the 4th of August 2016. The Defy Twintub washing machine worked once and upon reporting this at the store I was told to bring it in. I have been to the store twice subsequently only to be told they have logged the fault. One week later...

Russells / customer service

Palesa004 on Jul 19, 2016

I have an account with Russells and I have opted to do manual payments because they always debit at the wrong time leaving my account in a minus, I always have the decency to call and ask for EFt details, When I called in march someone gave me the wrong details untill now my payment ha...

Russells / bought a lounge suite and confirmed within 7 days to collect and cancel contract for refund as quality is bad

Fransie Pretorius on Jul 13, 2016

Sales order 1717141. I bought the Colt lounge suite, Brown for R9999 on the 15/06/2016 from the salesman Peter in your Springs branch. JdG delivered the suite on the 20th of June 2016. On the 24th of June I phoned Peter and told him that I would like to return the Lounge suite as I am not...

Russells / lounge suite new

Russells on Jan 11, 2016

Purchased 28.11 - delivered 30.11 - Russells Phoenix Plaza Cash Sale no :1328842 Delivered to: 167 Firwood Rd, Redhill - 031-5639140 Lounge suite seems to be defective when you sit the backrest seems to have a wood panel that you hit against. Would like it replaced urgently as I gifted it...

Russells / service failure

Service failure on Feb 17, 2015

Around November 2014 I made a lay-by for a wardrobe at Russells in Dobsonville shopping mall which I finished paying towards the end of December 2014 and the delivery was made on the 06-Jan-2015 and on the 08-Jan-2015 I opened the product only to find that the locker is broken and all the...

Russells / torn furniture

Rangata on Aug 15, 2014

I bought a Lounge Suite in March. After 1 week delivery it was tearing and unraveling on its own. And they said it was Leather. I went to complain about it they say I must call the head office which I did. I was sent a reference number to go into the store for assistance. We filled in the...

Russells / incorrect settlement discount

Aileen Duncan on Jul 15, 2014

This is what I have posted on Hello Peter: I phoned Tom in connection with a Settlement amount so that I can pay the account up and close it. When we phoned for the amount Tom had given me the amount of R6310.09, which we paid, but when going to make payment we were told that the amount i...

Russells / damaged goods

Dumisa Maku on Oct 15, 2013

I purchased a Tedelex home theatre system at Russells Caledon on account over 24months in 2009 December and after a few months (to be specific August 2010) the speakers were not working (all of the speakers) and it was still under warranty - I took the home theatre system back to the store...