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poor customer care
My fiance purchased a washing machine and later a HP notebook from Russells in Knysna. Few months later she was retrenched. She went to the store to complete necessary documentation and was told to make no further payments. Few months later went back to purchase a fridge only to be declined due to the previous account laying at their legal department. We...
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The complaint has been investigated and resolved to the customer’s satisfaction.
This review was chosen algorithmically as the most valued customer feedback.
damaged furniture
I purchased a madina lounge suite from russells ladybrand in december 2008. I reported this matter in february 2009 and was told the lounge would be collected for repairs, that was done and instead it was badly damaged rather than to be repaired. Now I want to exchange this suite and I am being told I was supposed to have reported this within 7 days but...
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Russel,
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