Russells’s earns a 1.2-star rating from 2 reviews and 122 complaints, showing that the majority of customers are dissatisfied with their furniture and service.
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poor customer care
My fiance purchased a washing machine and later a HP notebook from Russells in Knysna. Few months later she was retrenched. She went to the store to complete necessary documentation and was told to make no further payments. Few months later went back to purchase a fridge only to be declined due to the previous account laying at their legal department. We were told that enquiries would be made and we would be contacted.. we never were. Following weekend we went back and nothing had been done. I added reports on "Hello Peter" and was then contacted by the area manager who promised to have it sorted out.. it never happened. After more reports on "Hello Peter", I was contacted by Esther van Rooyen is the complaints manager, she promised to have it sorted out once and for all and that it would take approximately 14 days to be cleared. Last week we applied for vehicle finance and was declined to find that my fiance was still on ITC from Russells.. this is now 2 years ago that she was retrenched in 2009
The complaint has been investigated and resolved to the customer’s satisfaction.
damaged furniture
I purchased a madina lounge suite from russells ladybrand in december 2008. I reported this matter in february 2009 and was told the lounge would be collected for repairs, that was done and instead it was badly damaged rather than to be repaired.
Now I want to exchange this suite and I am being told I was supposed to have reported this within 7 days but in th econtract there is no clause that says such.
Please help me deal with this because I don't want this lounge suite anymore..
The complaint has been investigated and resolved to the customer’s satisfaction.
I will definitely recommend Russels in Klerksdorp if you need or want to buy furniture or something else. The service you get is excellent, friendly and very quick
I will recommend Klerksdorp Russells to anyone who wants a quality stylish furniture and you can get the best service ever..
Hi! I am your customer what my consent is that I bought a new bed Edblo at your branch at IXopo. So now what I found out is that the old brand Edblo is changed this is not the Edblo that I was looking.
So now I need this bed to be changed I received it on Tuesday it's less than 7 days for do complain. I need this problem to be solve soon please.
My fridge its not working stil new bought it last year december im still paying it.its hot from the behind n doesn't give cold inside it also lights
I’m Sphamandla Mapa, I brought a fridge, Sofa and a sound bar on account, I signed for delivery last week and I was promised to get my delivery before the 25th of this month but I have yet not received my delivery. Please assist
My name is Grace Niemack.Special Order [protected] - 6831727.I am waiting for 6 weeks for a bed I ordered.Why is it taking so long.I need a refund so I can buy a bed from another company.Can you please tell them to refund me because they do not want to deliver the bed they promised.
I went to buy itams on account and they told me 3 days I will.have my money and its now 18 days and still no money in so please can someone help me with this its not right thanks
I applied for credit 3 months ago and i lost my job so i cancelled my credit aplication but i did already paid the deposit of R600 so i asked the manager branda for refund as i never received the product which is a labtop but i am waiting 3 months for refund of my hard earned cash i keep getting excuses from the manager
I applied for credit 3 months ago and i lost my job so i cancelled my credit aplication but i did already paid the deposit of R600 so i asked the manager branda for refund as i never received the product which is a labtop but i am waiting 3 months for refund of my hard earned cash i keep getting excuses from the manager
I also filed a complained i have the reference number
Overview of Russells complaint handling
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Russells Contacts
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Russells phone numbers+27 800 110 775+27 800 110 775Click up if you have successfully reached Russells by calling +27 800 110 775 phone number 45 45 users reported that they have successfully reached Russells by calling +27 800 110 775 phone number Click down if you have unsuccessfully reached Russells by calling +27 800 110 775 phone number 47 47 users reported that they have UNsuccessfully reached Russells by calling +27 800 110 775 phone number+27 13 795 5840+27 13 795 5840Click up if you have successfully reached Russells by calling +27 13 795 5840 phone number 0 0 users reported that they have successfully reached Russells by calling +27 13 795 5840 phone number Click down if you have unsuccessfully reached Russells by calling +27 13 795 5840 phone number 0 0 users reported that they have UNsuccessfully reached Russells by calling +27 13 795 5840 phone number+27 11 907 8700+27 11 907 8700Click up if you have successfully reached Russells by calling +27 11 907 8700 phone number 0 0 users reported that they have successfully reached Russells by calling +27 11 907 8700 phone number Click down if you have unsuccessfully reached Russells by calling +27 11 907 8700 phone number 0 0 users reported that they have UNsuccessfully reached Russells by calling +27 11 907 8700 phone number+27 51 634 2099+27 51 634 2099Click up if you have successfully reached Russells by calling +27 51 634 2099 phone number 0 0 users reported that they have successfully reached Russells by calling +27 51 634 2099 phone number Click down if you have unsuccessfully reached Russells by calling +27 51 634 2099 phone number 0 0 users reported that they have UNsuccessfully reached Russells by calling +27 51 634 2099 phone number
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Russells emailsrussellscustomercare@jdg.co.za100%Confidence score: 100%Support
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Russells address27 Stiemens St, Braamfontein, Gauteng, 2001, South Africa
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Russells social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Russells contacts
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HELLO
last year december i buy fridge at russells is not cooling we call mokopane stores where we buy the manager is not a good guy who can work with the costumer and also russels i think is not good shop for consumer ppl we must stop to buy from them
I procured lounge suit, Coffee table and a TV Stand from Russells Nigel October 2020 and all the items were damaged, I have a called the store and explained my storry but only the lounge suit was changed but the coffee table was not changed i since calling the store every week from October 2020 till to date with no luck of getting my coffee table, the sad part is that i have been and i am still paying for something that i don't have.
Good Day,
I brought few item in December 2018 one off them been a lounge suit from the Randburg store.everything was fine in April this year i notice the lounge suit was getting torn and the wood his pushing throw the material its so bad and uncomfortable to sit on so I've been calling the customer care and leaving message no reply the only time i get a call is to tell me the next month amount is due I've spoke to so many people in accounts to pass the message on to the manager nothing as been happening i even stopped payment for 2 months thinking they would call nothing except for the payment not for the sofa...im so done with the service I've received that i dont want the sofa i want it picked up and what i've paid for to be refunded as i'm going to revise all payments I've made, I've spoken to my attorney and i have recording off calls that was made and sms'...this is the worst service i've ever received im paying for something im so unhappy and the product is so damaged and no one wants to be accountable. hope to hear from someone
Good Day
My mother bought a TV Set 32inch Sansui from Russells April 2017. Earlier this year she encounter problems with the TV as it showed Blur visions. She then took the TV to Russells for assistance. She was told it was out of guarantee however she must leave it as they will see what they can do. After 2 weeks they contacted her to fetch the TV only to find out nothing has done and the Screen is also broken, they also didn't was to take accountability of the broken Screen as well that the TV is working at all now. I went to Russells today, 12 March to enquire about the issue and I was told that nothing was done on the TV for whole 2 weeks, only the paper work that was done also there's nothing they do as it was out of guarantee. My argument is that, how can they keep the TV for 2 weeks only paper work nothing else was done. Why they didn't tell the customer same day that they will not do anything on the set.They didn't even check what was wrong and what was said by the customer was indeed the case. Why the customer was not given option to whether to repair the TV and pay the cost if need be, instead they contacted her to fetch it. The broke the screen and didn't have the audacity to inform the customer. My mother noticed that at home and they lost the remote control as well. I am very disgusted with this kind of service Russells provide to my mother
I bought a bedroom suits(for cash) at Esikhawini it took them about 6days to deliver while they promised to deliver within 48hours, no one cared to at least update me or explain its not delivered in time and when I went to the store to complain their manager gave me attitude as if I didn't pay for it...their service is KAAK...it stinks
Morning Sir/Madam
I am T L Marametsi my id No: [protected].
I recently wrote a report about the sofa that I bought to Russels in Orkney branch(application No.11-07-2017
And on the 17/09/2018 sofa was again delivered but still that sofa was not up to satisfying and I said they should returned it.
Guys I pay for these account why should I get such a treatment tell my why?
Now I am tired by talking the same thing.
My email:lzmarametsi@gmail.com or dmarametsi@klerksdor.org
Bad Service at Russells in Voortrekker Road Parow, Cape Town .To deliver damaged stock that is on the floor to a customer who bought a Double bed, Kitchen scheme and Wall Unit cash. Its not On. Russells customer services are weak, bad and clearly do they not care of they customers to deliver stock that was displaying on the floor and not from they warehouse as new .Delivery is worse . An to wait on your own money for two weeks is more bad, that clearly means Russells is off my shopping list forever. The manager Roxanne and Tracey must be mark red because clearly they cant work with customers.
Bought wardrobe and headboard from Russells Broad Street in Durban on 17/12/2017 and paid cash. Goods were delivered and they sent someone to assemble the wardrobe on 22/12/2017 only to find that there was a missing piece for the wardrobe. I phoned Russells same day but up to today nothing has been done. I have phoned them a numerous times, even spoke to the store manager Lindiwe Mthethwa still no response not even from the sales person Judge who assisted me with the purchase. Today is 08/02/2018 and still stuck with a wardrobe that I can't use. All I want now is my money back and for Russells to collect their wardrobe as I'm in the process to contact my attorney about this matter. Their service is sickening as much as their poor quality of goods. OK Furniture gave me the world class service and I bought x2-3quarter beds, 1 double bed, 1 queen bed, Defy stove and KIC fridge after pathetic, sickening service from Russells (Broad Street) in Durban!
On the 13 September 2016 at 08h31 i bought a Sansui Home Theater System [protected] HTIB1011 at Letsitele Russell store.Customer no [protected].Order no 1863338.Shipping party B214 RUSSELS LETSITELE.But when i reached home it was 9h00 i connected the home theater and immediately i saw a smoke coming out of the DVD and i disconnected it and without wasting time i took it back to the Russels Store.And when i reached the store i explained my problem to one of Russels Employee her name is THEO.She connected the Home Theatric and the smoke was still coming out.The manager came which is Mr Gladwin Nkhwashu, We explain the situation to him and he said its my fault that the DVD is not working and he will give it to someone else tomorrow to look at it and he is not even guarantee that he is going to exchange the item that i had bought it.I had bad service that i had experienced from MR GLADWIN NKHWASHU LETSITELE RUSSELS STORE.
Following numerous complaints still no lounge suite since November and yet Russels is still deducting.
I dont want your poor quality, factory default lounge suite, give me a new one or return my monies or i will be consulting my laywer.
I spoke to you in January and explained where i stand and never heard from you again.
Pathetic isn't a word to explain what you call service.