Rush My Passport
Reviews and Complaints

Interesting clown show. This company is advertised by AAA in a travel broshure, thereby given them a reputable position. I order an expedited passport, paid the $137 fee, however the questionire they required to process had one question that did not pertain to me (name change info). There was no box to check that it did not pertain to my app. I did make a comment regarding this fact in their message box and asked for clairfaction. I have done this 3 times. No response. I also request a refund, as I see not way to proceed. Tried to reach them on the phone but was put on hold for 45 min. If rush my passport reads this, lets chat at [protected].

I paid the fee on line for the service but found I did not need a passport for travel. I never received any information about not receiving a refund should I change my mind about the passport prior to paying. I asked the same day for a refund and was told there were no refunds. They provided no service for me. NONE> I simply found out a passport was not necessary AFTER hitting send. I want my money back and I'm hiring an attorney.

RUSHMYPASSPORT.com will LIE and CHEAT you out of ur money and NOT provide ur passport on the designated day all has agreed apon. ALSO they ask you to put a money order in there for the amount of $170 for the actual passport agency, BUT dont tell you that you have to SIGN the back of it, thus far charging you an additional $170...My flight back HOME was for April 1st...my NEW passport was issued on MARCH 29...and just now received it 2 weeks after the promised date... I missed my flight, my job had already received my 2 week notice that I couldn't take back, so my job is gone too, lost my place to live because i had lost my job to pay for it...Lets total up what I paid for this misfortune... $280 expedite fee $170 money order ANOTHER $170 charged on my card TOTAL of $620 to ruin EVERYTHING ! theres just some people you dont mess with...and I'm one of those few

This company took my son who is in the Navy and on a ship... money, will not answer phone, will not return his call. Do Not USe them it is a RIPOFF!

My
Son is in the Navy, he sent them money, received no passport, cannot talk to noone because you have to leave message on voicemail and they NEVER, call you back, . This is TOTALLY A RIP OFF... DO NOT SEND YOUR MONEY TO THEM...

I am a lawyer and requested Rushmypassport.com provide 24 hour service. All paperwrok was submitted timely and FedEx got to them around 9:30am the morning processing needed to take place. Its processor left before 9:30am and it would not send my package over to process. My processing agent appologized and told me I wouldn't be charged, meanwhile it charged me and when I disputed the charge with my credit card company stated that I received my passport therefore the charge was appropriate. Even after calling the agent and him confirming I would not be charged it refused to issue a refund. I am looking for others who have had a similar experience with this company. Please email me at EAF@kulzerdipadova.com if you have had a similar experience. I want justice!

This company is pure scam after following their steps.
Went to acceptance facility center and requested the documents to be send to this company.The agent refused because had no authorization to do so.Than they called the facility center management which told me the same thing. I called my RushMyPassport.com agent many times and he never picked up.But nevertheless they charged me 350 for a service that they didn't finish nor do nothing. After filling a dispute with my bank the agent from RushMyPassport.com said he has called me and emailed yet that the worst of justification no email is send to me and I have proof of all my email. they also said the number was out which was obviously untrue.This company is a joke save your money. The post office / facility center does not approve them to handle the process which is done by the state, so it pretty much useless, unless the post office will allow them which didn't happen in my case and this company didn't help me either to justify their business to the post office. They are a total joke.
I'm filing a dispute also a complain to BBB.

I just used this service (May 2012), and was very happy with it. Everything was spelled out ahead of time, so I knew exactly what I was purchasing and what was expected. I spoke with the rep on the phone, going over the document checklist to make sure I had everything together before I sent it via FedEx, so that the process remained streamlined and fast. I received my passport within just a few days, as promised. I am not near a regional passport agency; for me to make such a trip in person would have cost me more than the fee I paid to RushMyPassport. I would use the service again.

It clearly states on the website when you must be departing and you must speak with a case manager before going forward so you are aware of when you get the passport. You can cancel at that point if you don't want to go forward, something is wrong with this person. This person assumes everyone is near a regional passport agency and can just "do it themselves". This person does not read instructions or pay attention to direction and should not be out on the internet entering credit card information until fully aware of what he is doing. Go look at the website for yourself.

After writing this report I was contacted by the http://rushmypassport.com staff. They took the time to explain the service in its entirety as well as explain the reasoning for the return policy being so limited. I was pleased with the attention to my concern and the outcome of the call which resulted in a refund to my account. I thank http://rushmypassport.com for their prompt attention and resolution to my problem.
LimJ

Even if this comment is legitimate, it still sounds ridiculous. First, he starts off by immediately saying RushMyPassport took two days to reply. BOOM, lost my business. The point of this site is how quickly they can expedite your passport. Then, by listing what happened on each day, he makes it sound like he was willing to pay more to have the passport delivered *later* rather than sooner, despite saying they were eager to have the documents in hand. You know, MrBrightSide, maybe you were right, after all!

Obviously made by one of the low lifes that works for RushMyPassport.com. Nice try, fraud!

Paid 350 dollars for 24 hour service. Placed the order on Tuesday and it was supposed to arrive at my workplace today (Friday). It did not. Now they are saying that it should be in tomorrow (Saturday)...well my workplace is closed tomorrow so why did I pay for the 24 hour service? Now i have to wait until Monday. Waiting for a resolution.

We get it. you had good experience. But here I am waiting for my passport and it is still not here and I paid for the 24 hour service. We can only go by what our own experiences have been. So should we lied about our experiences just because you had a good one?

Well considering that most people do not live near enough to a regional center or have enough time to stand in line for 8 hours to get a passport when then can pay a company to do it for them, your advise is vague and misleading.

Also, falsely accusing people of crime used to be a crime in itself.

You can also find truth in nazi moon bases, reptilian extra-terrestrials and plenty of other conspiracy theories on the internet.

You probably failed to follow instructions, failed to read the terms of service you agreed to and most likely irritated and annoyed the employs that were trying to help the customers who knew what they were doing and competent enough to complete the paperwork as directed.

You should be ashamed of yourself and admit that it was your fault so you can grow.

You are an entitled, ignorant and misinformed consumer and no business deserves customers like you.

I propose a consumer complaint forum where businesses can post warnings to other businesses about customers who curse and scream and refuse to follow direction, read instructions or pay attention to the world around them and expect everyone to do stuff for them that they should be doing themselves. This way they can be blocked from using services in which customer participation and competence is required.

I had the same experience with them. After I filled out the basic information about my daughter's passport application, they charged me before providing me the detailed requirement. I called the service right away. The so called passport specialist was very rude and told me that he could not do anything. I have to wait till the weekday to cancel my order. When I contacted them and received the refund form later during the weekday, the email said I was not qualified for the refund because I have already spoken with their passport specialist and agreed the service fee was non-refundable. "The fee we charge is for the expediting reservation that we hold on your behalf. Due to the limited number of available reservations, we were not able to accommodate another customer's request for that day." It is ridiculous because I called to cancel immediately and there was no service provided at all. I have to ask my credit card company to dispute the charge.

We were told that our payment to RushMyPassport would be refunded because in our particular case an expediter could NOT be used. Three months later--still NO REFUND. These people have cheated me, and I assume numerous others, out of $250+. I'm surprised that more recent comments than 2009 have not appeared here.

I applied for a visa and only after I paid the fee did I find out that I needed firefox on my computer. The "helper" that called me said that was a requirement of the Nigerian Embassy. Funny thing, I was able to get the visa thru another company without firefox.
When I asked to cancel, they said i was too late and that the 24 hour cancellation notice is all over their web site-WHICH IT IS NOT! Then the had the nerve to say that they could not refund because they make a reservation for expedited visas with the department of state and if someone passes, they lose that business. They said they have a limit. I called the department of state and they said that was absolutely not true.
When I complained to American Express regarding the charge, they said they would contact them and try to get a refund. These people actually lied about the details of what happened. Unbelievable. The only publicity they should get is how big a fraud they are.

I recently used rushmypassport and they took $350 from me and did not deliver a passport! This company is a nightmare. If you do a Google search for rushmypassport and fraud, you'll see what I mean. I wish I'd done that first! Definitely go to a passport office if it's at all possible! Just call for an appointment first. Even if you have to drive 5 hours to get there, at least you won't be handing over all your confidential information to a fraudulent agency that can use it for identity theft. And you'll get your passport on the spot! I would cancel a trip before using rushmypassport...

Good luck.

Any company performing any form of business should have a code of conduct to adhere to. Unfortunatley with your experience this company seemed to lack that. It is too easy for online businesses to take advantage of the consumer, and it is unpleasant for me to say this I'm sure that you have learned your lesson when trusting online compaines. But in all seriousness any company that treats its customer with such disregard should be exsposed. So thank you for taking to place your complaint because it has allowed to make a desicion in trusting my valuable documents and hard earned money with their corporation.

How did this business get my cell number or even know that I applied for a passport? That seems really bad, right? Someone supplied this business with some level of information from my passport application. How much information was shared? Just my cell number or all of it including social security number, birth date, and copies of my drivers license and birth certificate?

Craig S. Anderson DS-82 application is Passport renewal not a new passport application. And I would tend to believe some of the complaints are valid. In retrospect my argument is when people expose personal identity information during the processes required in using rushmypassport services a third party liaison, is considerably more risky than dealing directly with USPS and U.S. Department of State. I would be cautious for that reason in the future when entering into processes that extensive personal information must be exposed in order to obtain services from a company. Because most Businesses don't have the same Cyber-security requirements or capabilities as the Government possesses nor the Cyber-security measures in place to ensure personal identity information is secure. I have had my personal identity information compromised in the past, and I am not thrilled about any further breaches.

Add me to the list of consumers who have been scammed. What a total shame this has been going on for 6 years! Everyone with the same story. They charged my credit card and never provided a service. Buyer beware! This company is terrible! I ordered online 20 days before my cruise and paid for the 10-12 day service. I was told by the passport agency that I needed to wait until less then 14 days for my appointment. I called Rush My Passport 12 days before my cruise for their paperwork and was told I needed to pay more money. I immediately told them that I wanted to cancel their services and faxed a cancellation request. I was informed by their company that I only had 3 days to cancel my order and they would not be refunding my money. They kept $200 for a service they did not provide!

I got no contact from my case manager other then the initial call to verify and send documents. I had to call multiple times to check the status of my order. I asked for expedited service and didn't receive it. nor did i get a refund when asked. I got attitude.thank you for finally delivering my passport. its just a week+ late and you took no effort due to weather problems to actually expedite my passport.

I will not EVER recommend this company to anyone whom needs a passport in a hurry! I paid my money, had to do all the leg work and then when I found out that the post office can deliver in the same time they were going to they kept my money. Fine, I will let others know of their practices and that YOU do the work and not them, they are ripoffs!

DO NOT USE Rush My Passport! This is the worst experience I have ever had in my life! I had to cancel my flight because they made a mistake rushing my passport. To top it off, they tried to blame me that it was my fault. They even threatened me saying that all their calls are recorded. So when I asked them to provide me the recording because I knew exactly what I said and that their Solutions Manager, Charine Julmiste was lying, the rep on the call back-pedaled. I waste time, energy and money fixing their problem.

Anybody considering this company should seriously reconsider. First off, according to the public records the company is headquartered in Florida not D.C.

Authorized Person(s) Detail
Name & Address
Title Owner
Miller, Myron M
319 CLEMATIS STREET
Suite #1004
WEST PALM BEACH, FL 33401

Nobody seems to know who this person is and after contacting the passport agency, there are some questions as to whether or not this person is even a registered courier.

I am awaiting calls back from the Washington D.C. agency as they are looking into this matter for us.

I encourage you to also look into this company and person before entrusting your passport with them... this is who I contacted at the Washington Passport Agency:

Velma S. Bush
[protected]
and
John Armstrong
[protected]


FBDavid is wrong about the link to the US State Department. Yes there are links and that is one of them. That is the connection to associate the expediter to the government. You fill in the DS-82 from the State Dept, download the resulting pdf with barcodes, print it and overnight ship to 'rushmypassport'.
Sure, none of this is cheap, but it isn't hidden information either. They were helpful and businesslike (seemed to want to move things along quickly. Not rude about it, but it is an EXPEDITING SERVICE).

I had no problem with Rush My Passport . I paid my money and followed the steps e-mailed to me talked to my case worker Tosha and she helped me with every step. I got my passport with in 7 days and was very happy with the service.
Stephen

I also had a negative experience. I accidentally told them I needed to renew my passport when in fact I had lost it and needed a new one. While this mistake was mine, I did tell them the correction on the phone the very next day. However, even though they were made aware of the updated information, they still sent me the wrong package and wrong set of instructions. By the time that a representative caught the mistake, it was too late to get a passport. (They offered to charge me for next day service but couldn't guarantee that I would actually get the passport on time). I declined and didn't get my passport from them. I think as a reputable company, the bottom line is that if I do not get the product or service, then I shouldn't be charged. The refund policy, I agree, is a scam. It is so hard to find refund information on their site, and the representatives on the phone are purposely vague. I'm still fighting for a refund, but they are giving me the runaround.

I do agree that this is a good company if you know exactly what you need. However, with things that people only apply for once every 10 years, they should expect that many consumers aren't sure exactly what they need. My opinion is that there should be more of a margin for error on the consumer part, or they should be more willing to give refunds.

On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit.

1. I saved a snippet of the page: The banner says "rushmypassport.com". And the phone number on the banner is for rushmypassport.com

2. But, the URL says, Govworks.com. This is not user error, but a false redirection by their technology. It is clearly false advertising.

3. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. I was told there is an issue with govworks intercepting their website.

4. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. The address provided is a P. O. Box. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] I went to FedEx and they said "We don't ship to P.O. Boxes", you will have to go to the Post Office. (All of the information on govworks directs users to FedEx.)

5. My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks.

6. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." In order to see the refund policy, I had to Google: govworks.com + refund policy. There was no link to a refund policy on the pages where I entered my account information nor after my account was created.

7. Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. "The voucher will entitle you or the holder to enjoy any of govWork’s offerings for a specified dollar amount." https://www.govworks.com/terms

8. Please see the multiple complaints on the Better Business Page.

I did not knowingly submit my request to govworks.com courier services. It was done as a result of a website redirection.

I have requested a refund and hope they will honor my request.

SCAM! Do Not Use! Offered $300 refund for $546 purchase that I never used. Dont enter your credit card information period. Go to your local passport office and get it in 24 hours

On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. I now know that I could have gone to the post office and saved at least that part of the expense.
It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. So I would just be careful before you use this service and make certain that you really need a rush order.

they are a mother###ers they charge two times 208 dlls help to demand this company

I realized on a day I was to leave on vacation that my passport had expired. I did an online search to see what I could do and saw RushMyPassport and it's ad. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. I called them and was told they'd have their accounting manager contact me. I waited a coupld of days and then called back. A message was left on my phone that I would not get a refund. I am reporting this company to the Better Business Bureau. They are running a scam so don't fall into the same trap I did!

THIS COMPANY IS A FRAUD!

DO NOT USE IT! YOU WILL LOSE ALL YOUR MONEY AND YOU WILL NOT GET YOUR PASSPORT IN TIME!

NO RESPONSE BY PHONE OR MAIL...AND TWO WEEKS LATER, NO PASSPORT!

DO IT YOURSELF AT A PASSPORT OFFICE!

I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. I purchased this service in JUNE 2008. My trip was not until OCTOBER 2008. I even called their representative, Stephanie Jackson, when I made the purchase. I told her my trip was October. She NEVER told me that I did NOT need to use their service. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. The post office REFUSED to provide hand-carry service. They tried to call Expedited Travel for me. but no one answered the phone. They told me I should get my money back from Expedited Travel. Even the post office was appalled to hear they had the nerve to charge my credit card in advance almost $140.00 for a service that was cleary NOT needed. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. I paid them in June with my Chase card. Expedited Travel stated I had to fill out a refund form, so I did. Now they say they will not refund my money. They did NOTHING for me, and provided NO service for me. All they did was take my money. Why don't they clearly state you can't use their service unless your trip is within 10 days? If it said that, I NEVER would have placed an order. How can they take my money for a service the post office provides alone?