I came here to get a passport for my daughter. To get a passport for a minor, you must have both parents present or a notarized form from the missing parent or a court order stating that you have permission to obtain the minor's passport independently. Well, after weeks of trying every other possible approach, I was, regrettably, in category three.
After three hours of waiting, two employees, including "counter supervisor" Megan Coleman Stalder decided that they were more qualified to interpret an order signed by a JUDGE than the JUDGE who signed the order and decided that my JUDICIALLY ISSUED ORDER contained a travel restriction that would prevent them from issuing the child's passport.
What?? How and why would a county judge attempt to restrict the STATE DEPARTMENT'S business? On what planet?? And why is a counter processor with a bachelor's degree trying to make legal analyses of documents?
At this three-hours-later, we were at risk of missing my daughter's swim lesson, so I kindly advised Megan that her services were no longer required and asked her to return my daughter's birth certificate. This woman told me sit down while she "got the documents together" and threatened to call security on me! I could SEE the birth certificate in her HAND. She then sat on the phone and tapped away at the computer for twenty full minutes--essentially holding us hostage via birth certificate--while she went grasping at straws trying to prove her Clown College of Law interpretation of the order correct. It was a new level of petty.
When she finally returned to the window to return the documents--again, twenty minutes later, she attempted to talk at me for a good two minutes while I repeatedly emphasized that I was only requesting the return of the documents as my daughter was late to a previously scheduled appointment.
It was horrendous and unprofessional.
While there, I also overheard a gentleman complain that he had MISSED HIS FLIGHT ABROAD they were so late returning his passport and another gentleman complain that he was sent away the previous day because his passport photo was paper-clipped rather than stapled to his application.
You can't make this type of stuff up, people.
I got a letter from the passport office today telling me that: Thank you for recent passport application. The evidence of your birth occurred, and the US citizenship or nationality you submitted is not acceptable for passport purposes for the following reason: the certificate shows that your birth was recorded more than one year after your birth occurred, and the evidence used to create the delayed birth record is not sufficient. And they go on to say please submit a certified birth certificate, for the birth certificate to be acceptable, is must—–
1 be issued by the office of vital statistics of the state, county, or city where your birth occurred
2 show your full name at birth
3 indicate your date and place of birth
4 list the full names of your parents
5 bear the embossed, impressed, multi-colored, or raised seal and signature of the issuing authority, and indicate a registration or file date that is within one year of your birth.
I wrote back saying—To whom it may concern; I’m so totally confused, Basically why would I need and delayed certificate of birth if I had a birth certificate within one year of my birth, I called and the passport lady customer services department and was also confused. It is not my fault that my parents were so irresponsible, but they were native Americans and did not trust the U.S. Government.
I was born in the back seat of a car on the Fort Apache Reservation, I have contacted the reservation but they only record births of tribal members.
I was born 6 weeks early and my parents ‘thought that I would die so the a priest came to baptized me, I have contacted the Roman Catholic Diocese of Phoenix and the Roman Catholic Diocese of Gallup but because the baptism happen so long ago and the speed of which it was done that they no longer have these records, but I do have my mother’s family bible showing my birth.
My mother was born on the Big Cypress Reservation in Florida on 6/6/1940 and had ran off with my father at 14 years of age. My father was born in the Alberta Canada in the Northwest Territories on 5/15/1923, both of my parents were Native American. My father had me home schooled because we never stayed in one place long.
I became pregnant at 19 years old and was kick out of the house and all communication was cut off, I have tried for years to locate them but to no avail, I have not seen or heard from them in 39 years and I doubt that they are alive
I have scan and sending copies from my mother’s family bible and I’m sending you certified copies of my children’s birth certificates as well, So please send them back when you no longer need them.——-
This is not right the way they (passport office) treat people who have no control of what their parents do or do not do. If there is help for people in my situation please help. I live day by day and I 59 years old. Please help
Additional information I gave them my marriage licenses-- a letter from a woman that was there at my birth notarized.
I have had 3 previous passports issued now I sent for a renewal Nov 1st 2012 Expedited on Feb 15th after going to my congressman for help I received a letter requesting additional IDENTIFICATION I have submittedd additional evidence as requested. April 22 2013 I went to my congressman's office again and now today April 30 was told I still need to submitted more ID. I have sent last us passport issued cert. Birth certificate marriage cert divorce cert. School records cert copy of DL and SS Card. Every time congress inquire s about it I get ADDITIONAL INFORMATION NEEDED this sounds like BS. It been 6 months I don't know what to do anymore.
I applied for a passport shortly after I became a citizen on March 2011. I received my passport in 10 days but my certificate of citizenship wasn't included. After contacting Houston passport agency numerous times I found out that agency had lost my citizenship certificate. I submitted a complaint letter to Office of Field Operation and explained my situation. I recieved a call several days after from Houston passport agency. They apoligized and agreed to compensate me 345 dollars for getting another certificate from Citizenship office. That was back in August 2011. As of today March 14 2012 I haven't received anything from passport agency. I have left several messages for Houston passport office but not once they have called me back. Director of Houston passport office is Eric Botts and he wrote to me in his letter that I can contact him directly if I have any questions but he never answers calls or resposnds to my messages. I just wanted to write this here to let readers know what kind of service passport agency is providing for its customers.
[protected]@live.com is a scammer...!!
I have already sent money as upfront but he needs more money without showing anything..
He told me our deal is changed without any notice...too poor !!
Be careful him anybody...!!
I applied for a us passport 4 months ago and all I got was a letter asking me for more identifying documents since my drivers license is not enough proof of who I am so they said. I even had my wife fill a form that proofs that she knows me for more than two years at the time of the application, any ways I think its ridiculous if they require all of that info they should just make a better us passport application and stop the games of harassing people with this kind of letters, now seven years ago i become a victim of identity theft and I'm sick and tired of sending documents of who i am, its being 4 months and i haven't got my birth certificate back no letter no call, i check the online status of my passport and still tells me that my book is being process.
Our applications for renewal were sent in early March. My son's and mine got here, but my daughter's was denied because of a small headband in the photo - almost 2 months after sending it in. We called the number several times over a period of 3 weeks and got totally stonewalled. No answers, no phone number to find out, can't talk to anyone else, oh well sucks to be you attitude.<br />
After looking into canceling the trip (not an option - internet deal), it was suggested that we call our US Representative's office. Great idea!!! My wife called Richard Neal's office (he's not even the right one, LOL) and they were super-helpful. I called John Olver's office, same thing. Somehow they had the number to call, and called for us. Both offices called us back to say the passport would be expedited at no extra charge. That night we got a call from the US Passport office in So. Carolina to make sure they had the right address and to promise us prompt delivery. 2 days later we have a passport! <br />
Moral of the story is your passport customer service people couldn't care less whether or not you have to throw away a few thousand and cancel an important trip. But your US Representative can help, and will. Thank you, Richard Neal and John Over's offices. Pleasant people, and we got results.
It has been over 3 months and no passport. Why? because someone screwed up my date of birth. No one called to verify, or let me know my passport was no longer being processed. When I called, I was told it was on the way. Uninformed, understaffed and a bunch of red tape and busy signals.
I'm fed up!
I request a passport for my baby on April 18/2007 and they told me, i was going to received the passport on 05/29/2007, my trip was on 06/04/2007, and i didn't get the passport until a week later of my trip. Besides that in order for my to change the date of my trip i have to pay $500.00 and is not fair because it was not my fault, i paid the extra money to get it sooner and anyway it didn't happen.
We applied for passports for my husband's kids so they could visit us on their summer vacation. With this delay, he will not be able to see them till next summer. After preparing for them for several months - we are very depressed and frustrated that we may not get to see them because of this f'd up passport situation.
I send my passport for renewal over 10 weeks ago and I was told that there was plenty of time for my scheduled travel abroad. I am supposed to leave today and still no passport. I made countless phone calls and countless e-mail, but no answer. Where are the congressmen to ask some question from the authorities. There has to be some accountability. Why people who answer the phone can not help? The rep on the phone just tells that she/he will send an e-mail to the passport processing office. I was told today that passport processing office does not answer e-mail of rep either.
I think the site to track passport and send e-mail is an insult to us since no one responds to the e-mails. The phone calls are worse since they can not help either.
I wish news media would take this news and embarrass the Visa office and the people who run it. Instead of Paris Hilton, they can report on real news. Who cares what Paris ate in jail.
In a meanwhile the airlines are winning since we have paid for tickets that can not be used and are non-refundable. This is an insult. Where are the elected people? Of course, taking vacation...
I applied for a passport for my 15 year old daughter on March 08 to have it by May 24, 2007. My daughter did not travel to Europe as planned because her passport did not arrived on time. They had all the information, day of travel, birth certificate and her old passport but they spelled her last name incorrectly, they noticed this 2 days prior the day of travel. Passport arrived 4 days later. I loose the money and she loose the experience of traveling to Spain and France with us and her grandparents. I need information to pursue a legal action.
International Flights charges a penalty fee $200.00 plus the difference in air fee. Air flights don't care that you had problems with the passport department and you did not get your passport on time.
I am a student, studying aboard, applied for a passport in Feb to have it by June and still haven't gotten mine. I took out a loan of 6,000 to pay for my trip and refund date was in March. Now I am going to be in debt for a trip I was never able to go on all because of the service at the US Department of State. They are absolutely ridiculous. I applied in Feb to get my passport within 10 weeks. Why should I loose 6,000 dollars, 6 school credits, and an experience of a lifetime all because the passport agency cannot get their ### together? I am looking to take legal action.
Applied in March for a passport for a June travel.
Countless phone calls and e-mails. And still the passport arrived 24 hours to late for our trip. Money lost, people disappointed. I know I'm not the only person in this situation but what a loss for my family on a one in a life time trip!
My fiancé Katherine has been waiting for her passport for over 10 weeks. We are supposed to leave for our honeymoon on June 18, but it doesn't look like we will be able to go because of the passport chaos. She has tried to call the number posted on the State Dept. passport website, but it just says that the call volume is so high that she can't be helped, then it hangs up. She then went down to the passport office in Washington D.C. and it was utter chaos. She waited in line for over 5 hours. Some people where there from the day before. When she finally was helped she met with someone who said that her passport is in New Hampshire, but she can only E-mail the facility to ask them to send it. There was no phone call to the facility, no contact phone number or E-mail for Katherine, no type of accountability for getting the passport in time. We are hopeless at this point.
Katherine is going to go to the Passport office again. There are lines out of the door. Somebody needs to be held accountable and I think it should be Maura Harty, Assistant Secretary, Bureau of Consular Affairs. She is in charge of this and it has become a large mess. Any help or attention to this matter would be greatly appreciated.
Can we take legal actions against the us department of transportation? Applied for passport in march, paid...