RushMyPassport.comlack of full refund

This review was posted by
a verified customer
Verified customer
Review updated:

the website did not say you needed a destination
in order to obtain a passport thru them. I tried
to get out of the site, but they took my money. The next day customer service said that they would
send me a refund form. If you don't send this back
within 72 hours, they keep all the money. Luckily
I went to the library the next day. Once you fill
the form out you have to fax it to them. They
took $50 dollars from me. They said I filled out


  • Br
    Brob99 Jul 07, 2019

    On July 4, 2019, I started an application that was intended to be submitted to . That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit.

    1. I saved a snippet of the page: The banner says "". And the phone number on the banner is for

    2. But, the URL says, This is not user error, but a false redirection by their technology. It is clearly false advertising.

    3. The phone number on the banner goes to Rushmy and they were unable to assist, and gave me a number to call govworks. I was told there is an issue with govworks intercepting their website.

    4. I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. The address provided is a P. O. Box. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] I went to FedEx and they said "We don't ship to P.O. Boxes", you will have to go to the Post Office. (All of the information on govworks directs users to FedEx.)

    5. My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks.

    6. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." In order to see the refund policy, I had to Google: + refund policy. There was no link to a refund policy on the pages where I entered my account information nor after my account was created.

    7. Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. "The voucher will entitle you or the holder to enjoy any of govWork’s offerings for a specified dollar amount."

    8. Please see the multiple complaints on the Better Business Page.

    I did not knowingly submit my request to courier services. It was done as a result of a website redirection.

    I have requested a refund and hope they will honor my request.


    0 Votes
  • Li
    Lillian Watkins Mar 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    SCAM! Do Not Use! Offered $300 refund for $546 purchase that I never used. Dont enter your credit card information period. Go to your local passport office and get it in 24 hours

    0 Votes
  • Cy
    Cynthia Henderson Apr 27, 2017
    This comment was posted by
    a verified customer
    Verified customer

    On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. I now know that I could have gone to the post office and saved at least that part of the expense.
    It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. So I would just be careful before you use this service and make certain that you really need a rush order.

    0 Votes
  • Ro
    Robert Covernali Mar 08, 2017
    This comment was posted by
    a verified customer
    Verified customer

    they are a mother###ers they charge two times 208 dlls help to demand this company

    0 Votes
  • Sl
    SLMcDonald May 06, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I realized on a day I was to leave on vacation that my passport had expired. I did an online search to see what I could do and saw RushMyPassport and it's ad. I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. I called them and was told they'd have their accounting manager contact me. I waited a coupld of days and then called back. A message was left on my phone that I would not get a refund. I am reporting this company to the Better Business Bureau. They are running a scam so don't fall into the same trap I did!

    0 Votes
  • Mi
    Mia Smith Apr 20, 2009





    0 Votes
  • Ma
    Maryann O. Aug 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. I purchased this service in JUNE 2008. My trip was not until OCTOBER 2008. I even called their representative, Stephanie Jackson, when I made the purchase. I told her my trip was October. She NEVER told me that I did NOT need to use their service. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. The post office said hand-carry service is completely unnecessary in my case because my trip is months away, and that they would have my passport at my door in 1-2 weeks WITHOUT using Expedited Travel. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. The post office REFUSED to provide hand-carry service. They tried to call Expedited Travel for me. but no one answered the phone. They told me I should get my money back from Expedited Travel. Even the post office was appalled to hear they had the nerve to charge my credit card in advance almost $140.00 for a service that was cleary NOT needed. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. I paid them in June with my Chase card. Expedited Travel stated I had to fill out a refund form, so I did. Now they say they will not refund my money. They did NOTHING for me, and provided NO service for me. All they did was take my money. Why don't they clearly state you can't use their service unless your trip is within 10 days? If it said that, I NEVER would have placed an order. How can they take my money for a service the post office provides alone?

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.