Identogo
Reviews and Complaints

The business was in a shopping center where it was not marked by any signs or locators for 1 , so obviously very hard to find! Tried to look up a phone number , none could be found, 2 . I was 5 minutes past my appointment time but there was a man at the counter talking so that took 5 minutes more and when he was finally done she informed me that she was going to lunch and I had missed my appointment I could come back in 1/2 an hour she was locking up . Very bad customer service, very poor business practice no wonder they have such a poor rating . I was at the one in Morton , Pa at 12:25 today

I had my fingerprints done at an Identico site in Farmington, Maine in February 2025 so that I can substitute teach in my local school district. I have had no communication that they were completed and mail to the agency that needs them, and it is now May 16th. I tried several options to get this resolved but cannot seem to talk to a real person as all you get is prompts for different questions and the Chat options is all A1 and they obviously can't help either. I feel like I wasted the $55 it cost me for the services and also loss of wages because this hasn't been done.

I went in at my scheduled time the first time I wasted my time and gas. The building was closing and my money order was off by 1 penny. No one would help to fix the situation they just ask me to reschedule. I did as they asked upon my second appointment, another hour car ride and a perfect money order. I was asked to put a mask on the second time. I did as I was ask although no one else had one on. The supervisor yelled at me, put her fingernail in my face and told me she could tell me to get the heck of the property. I have been a special needs teacher for 23 years. I am not good with conflict nor do I enjoy being yelled at especially when someone has their hand in my face. I couldnt help but to tear up some. I told her I wasnt even speaking to her I was on my phone and she assumed I was talking about her which I was not. As I left the facility two of the employees that I felt attacked me verbally got into the elevator and actually looked at me, said this will be a fun ride down as they were plain ghetto and acted as if they were going to try to physically attack me. They laughed as the elevator door closed stating I was scared of them. I can't even believe what just took place. I'm not a loud or rude person. I am college educated and know how to interact well with others. These women shouldnt have a job. I wouldnt advise ANYONE to go to this location and as the reviews show most of the rest of them seem to be the same. I asked for her name and she would not provide it. I feel bullied and like it could have turned physical as they stated they were no longer at work and could take me down on the elevator. I would expect this visiting a prison or a drug rehab but NOT when I'm dealing with people that are supposed to be equiped to deal with professionals. The absolute worst customer service and gang type behavior! If I could leave zero stars I definitely would!

I would like to first start off by saying that I have never written a bad review before even though I have had plenty of bad experiences before but never bad enough where I thought it was necessary to write a review. So this is saying A LOT I'm writing this so people can save themselves from wasting time and energy. Everyone that works at this place is so rude and disrespectful. The receptionists sit on their chairs and do nothing. Absolutely nothing. Their jobs are not complicated at all, and yet for some reason they sit on their chairs all high and mighty like they are the queen of England. I have NEVER been spoken to in such rude manners. They made me run around multiple times because they are lazy and don't want to tell you what you need to do. Also never schedule and appointment online because their machines are probably from the 1900's, I scheduled 3 appointments with them online and went in 3 times and everytime was told that my "appointment didn't go through" so they couldn't take my finger print. On the 4th day I showed up finally thought I'd get it done... lol jokes on me for thinking that they would finally get it done. My job is counting on this and it seems like never ending garbage with them. All I wanted was to get my finger print done and let me say after I drove 30 mins, for 4 days in a row trying to get it done I gave up and will be finding somewhere else to go. I don't know how this place is still running or the employees that work there aren't getting fired? I see so many bad reviews and yet it's still an awful place with god awful employees. DO NOT GO HERE. I PROMISE YOU THAT YOU WILL REGRET IT. If you want to waste so much time and get spoken to like trash then be their guest but otherwise stay away. Someone close this place down or get all new employees because this Is not okay. Also to make this more specific this is the place located in Springfield on Cooley st. 0 stars. Should be closed.

My wife has just returned home in tears after being so ill treated by the staff working at the Identogo location in 2951 Swede Rd, East Norriton, PA 19401. These particular workers were there on Friday Oct 15,2021 during the morning shift. After showing up early for her appointment, my wife quickly learned that the staff were not checking for appointments but simply allowing everyone to form a line as they arrived. Not a big deal, but the line of people physically went all the way to the door so my wife stood to the side to allow others to enter/exit the door. After approximately 30 minutes, the line began moving when a new customer entered the door and physically squeezed herself into the line ahead of my wife. When my wife mentioned that she was next, the lady took out her phone and began arguing loudly that my wife was trying to "budge". The commotion brought one of the only two employees out of their work area where my wife attempted to explain that she had an appointment (now a half hour behind schedule) and that she had been waiting well before this other woman arrived. The employee simply told my wife that "I don't like that you're causing a ruckus and I think you need to leave" while the other woman stood beside her watching with her phone still out. My wife, feeling exasperated and embarrassed by what she felt strongly to be a racially motivated bullying on the part of the staff left the store and returned home in tears. I would go back myself to this store and have a word with management if it sounded like there was any sort of "management" in existence there (and I'm worried I'd be arrested after hearing how my wife was treated at this joke of a business). Avoid if you can. If you have the right complexion, you might fair slightly better but based on the facts, the staff at this location couldn't give less of a f*** about you or your professional needs that stores like this somehow managed to secure government contracts for. I realize this review won't change a thing but at least it may drive some of you to avoid this particular location if you are at all able, and allow the staff there to go back to sitting on their cell phones in an empty building as they clearly prefer over doing an honest day's work.

Good day! I am Jan Nikko Giban

I am applying for a license RN via endorsement here in Michigan. Upon registering for an electronic fingerprinting information thru identoGo my record shows a wrong first name. This might encounter a future problem along the course of my application. I am hoping that this matter will be fixed and before any payments shall be maid. I would appreciate if I would receive a response from your good office this is my email address [protected]@rocketmail.com

Thank you and God bless.

My name is Mariana Elhaddad, I already scheduled many appointments for fingerprints at the address location 31-19 56 street Ste c8 Woodside NY 11377 I went to all to my appointments and every time the workers told me I have to wait more than three hours even though I am always there half an hour before and the reason is they said they have only one finger print machine working and they are trying to fix the other one. Why don't they said to the people an e-mail or message to inform them that they are over booked so they don't waste their time plus I paid for the commute every time I have went there. I am a mother of three kids and I don't have anyone to take care of them, The last time I went there was more than 50 people and they were all complaining so I left without doing my finger print and I have to reschedule it again for the fifth time. It is unfair to treat people this way. Thank you, hope you take my complain in consideration. My phone number is- [protected].

Greetings, Iam an international nurse with Texas board of nursing .My fingerprint card was delivered to your front desk on 27th september 2023 with UE ID-4Z4Z64 through FedEX @09:32 am. However l have not received any update yet. my Email address is [protected]@gmail.com. I would appreciate if you could update me on the stattus. I contacted the board and was informed they haven't received any document from identogo.Thank you.

I sent a person to the Identogo at 6800 Park Ten San Antonio Texas back on 09/25/23, and as of today, 10/10/23, I still have not gotten any results. To make matters worse, there is no live person to talk to to explain the issue. I cannot hire her until I get results back. They have always been good, and results were the next day, but today I would give them a negative star if I could.

So, my famjam and I decided to hit up Identogo to get some fingerprints done for foster/adoption purposes. We had an appointment locked in for 2PM but when we rocked up, some dude was running over TWO HOURS behind schedule. Apparently the bloke took a lunch break during appointment times. Talk about bad timing, right?

What's worse is that the bloke in charge was reeeeeally slooooow at his job. It's almost like he was taking his time on purpose.. who even knows?! And when he came out and called people's names, he mumbled so bad that no one could even understand what he was saying. Heck, even when we asked him to repeat himself, he was already outta there like he was the Flash or something.

I mean, seriously though, when did this joint's time become more important than ours? We had plans to hit up a CPR class straight after fingerprints but now we may have to reschedule.. it's a total mess.

My advice? Don't waste your time at Identogo. Making appointments seems pointless if your time isn't worth a damn to them.

Wow, let me tell you about my experience at Identogo! I know not everyone considers themselves a people person, but this place takes the cake. The guy who runs this place was just downright hateful. I mean, he really shouldn't be dealing with people in a job like this.

When I walked into the office, he was already being rude to two young ladies ahead of me. I guess he was just having a bad day, but that's no excuse for telling me off as soon as I walked in. He said, "I told you to sit down, I'd be with you in a minute." I was just trying to find a seat closer to the door, but apparently that was enough to set him off.

Honestly, I'm not sure what his deal is. Maybe he's had a bad experience with women, or maybe he just doesn't like white women. Either way, I have never felt so unwelcome in a business before.

Honestly, Identogo should really reconsider giving this guy a franchise. I don't think anyone should have to deal with that kind of negativity, especially when you're just trying to get a simple job done.

This Identogo company is really something else. At first, I thought I was the only one having a terrible experience with them until I checked out other reviews. I have to say, their customer service is just the pits. The staff really needs to be retrained across the board. And don't even get me started on their inconsistency.

The reps on the phone are always so curt and rude, it's like they don't even care about helping you out. All they want is to squeeze more money out of you. I mean, seriously, this is not how you treat your customers. It's like they forgot that we are the ones keeping them in business.

IdentoGo provides a mediocre service at best. If it wasn't for the fact that my board of nursing specifically requires me to do my fingerprint with them, I would never touch this company with a 10-foot pole. It's just not worth the hassle and the headaches.

To make matters worse, when I scheduled my appointment on the phone, the representative messed up and scheduled me for the wrong agency. And now I have to pay again. No apologies, no refunds, nothing. Just a cold response telling me to go pay again for another service. It's really frustrating, to say the least.

And to top it all off, I'm now stuck at home unable to work because my license won't be endorsed without the fingerprint result. It's really unbelievable that a company like Identogo can make such a huge impact on people's lives with their careless mistakes.

Overall, I would definitely not recommend this company to anyone. If you have any other options, go for them. Don't waste your time or money with Identogo.

Back in the day, getting fingerprints used to be easy-peasy. All you had to do was trot down to the local police station and hand over a measly 5-bucks. But alas, the times have changed, and now we have Identogo. It's supposed to be the bee's knees because your fingerprints will be saved in their database forever. But let me tell ya, it's all baloney. Identogo is nothing but a pain in the patootie.

First off, scheduling appointments is like pulling teeth. And don't even get me started on whether or not they actually keep to the appointment. I swear, I might as well have gone to the circus with the amount of shenanigans that go on with Identogo's appointment system.

And the locations where they operate? Forget about it. You're more likely to find Identogo set up in a random corner of a strip mall, snuggled in between a laundromat and a pet store.

But here's the real kicker: every new job requires a fresh set of fingerprints, even when they've been previously taken by Identogo. What gives?! It's like they're making a quick buck by perpetually offering a service they've already provided numerous times before.

All in all, Identogo is nothing but a cash-grab with a fancy website. Don't even waste your time.

So, like, I was hyped up to get my Identogo background check done, right? And I took off from work, which was not easy but I was committed to getting it done, yo. I drove like 25 miles to get to their location, and boom, I see a sign on the door saying they won't be open until 1 PM. I was like, what the heck? I checked my email like a hundred times, but nothing said there was a cancellation or anything, ya know?

I tried calling their customer service, but they were no help whatsoever. They were like, "yeah, sorry about that, but we can't do anything." I was feeling so frustrated, man. Like, why have an appointment system if you don't stick to it?

But anyway, I waited around until 1 PM and finally, the doors opened up. But dang, I wasn't prepared for what I was walking into. The place was packed with peeps, and the reception area was blasting this vulgar rap music from someone's alarm clock radio. Like, really? Is that how they roll at Identogo?

I just gave them one star because I had to, yo. But they shouldn't be happy with that rating. I won't be coming back here ever again, that's for sure. The whole experience was whack.

I had a really disheartening experience with Identogo. I had requested for my fingerprint report to be sent to the court house so that it could be added to my records. However, the court house did not receive it and I was clueless about where it had gone missing. I reached out to Identogo and they informed me that they had already forwarded it to me via email. Now, I was puzzled why would it be emailed to me when I had clearly marked the court house as the recipient on my application. I wanted answers and hence, I decided to call the local TxDPS. But to my disappointment, they too confirmed that the report had been sent to me via email and it was only valid for a mere 14 days. But the worst part was that it seemed to have come from an unfamiliar email address 'adb. Fast'. This didn't add up and left me feeling agitated and cheated.

I feel like Identogo is nothing but a fraudulent racket. It is quite shameful that I had to pay to obtain the report and despite doing so, it was not delivered to my intended recipient. And now, I have to spend my time, energy and money all over again to get a copy of the report. It is truly disheartening to think that people have to go through such unpleasant experiences just because of the carelessness and negligence of companies like Identogo.

At this point, I am completely fed up and can only imagine how many others out there have had similar experiences with them. It's high time that they start being accountable to their customers and provide a feasible solution to the problem. Otherwise, it's better to stay away from them and opt for services that genuinely care about their customers' needs and preferences.

My hombre has been workin all kinds of hours during this dang pandemic, with only one day off on Sunday. He works for JB Hunt and Homedepot, so he's one of them essential workers. He can't make an appointment cause he don't even know when his day is gonna be done. So we can only go during the walk-in hours from 5 pm to 7 pm at the Edison, NJ office. But let me tell ya, they've turned him away THREE TIMES with three different excuses. First they said the worker was there all alone, then they said it was too late (@ 6:15 they told my hombre he was too late), and then just this past Wednesday @ 5:00 pm they said it was appointment only. But that's just some baloney, cause it clearly says on their website that they accept walk-ins during those hours. My hubby is tryin to get his TWIC, but this branch ain't helpin him at all. This place needs to be closed down. There ain't even no supervisor for me to complain to. So if any of y'all know where I can make a complaint, please holler at me.

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So let me tell you about my experience at Identogo in Bensalem. They advertise that they take walk-ins, but they apparently prefer appointments. I didn't have one, but I figured it would be fine. I walked in the other day and there weren't any other customers in sight. The guy behind the desk said I should come back later because they had appointments coming in. I was annoyed - it had taken me half an hour to get there and no one was even there! I told him he could just do the ink prints, but he insisted I come back later. I tried to explain that I had already had a bad experience at the Fairless Hills office, where they messed up my prints. But this guy wouldn't budge. He suggested another location, which was an hour and a half away. I mean, really? I asked if there were any other options and he told me to look it up myself or come back later. Can you believe it? I left and there still wasn't anyone else in there. Such rude customer service!

Anyway, I ended up going somewhere else where the people were much nicer. It's a shame that Identogo has such poor service, because I was hoping it would be more convenient. If you're thinking about going there, I'd suggest making an appointment if you can or just avoiding it altogether. There are clearly other options out there!

My experience with Identigo in Pearland, TX was terrible, to say the least. I had to sit in my car to type this review because of how angry I was with their customer service. The lady who was working on Monday, June 21, 2021 needs to have a serious talk with her manager. She was extremely rude to the person before me, saying "well I don't speak Spanish so we got a problem" in such a nasty tone. When it was my turn, she continued to behave in the same way. She told me that my information was wrong but didn't have the decency to tell me what was wrong with it. I informed her that I had received an email from my employer, and she responded with "none of those were from me". Obviously, woman, I know they weren't from you - my EMPLOYER sent them! While being exceptionally rude to me, she also snapped at a gentleman waiting in line, saying "I don't do 45 appointments" when he told her his appointment was at 9:45. This woman needs to be TERMINATED!

If I treated my customers so badly, I would never keep a customer, let alone get hired in any job in the future! To add insult to injury, after all of that, this unacceptable employee refused to fingerprint me. What an absolutely terrible and disrespectful person, with an attitude to match. She doesn't deserve to work at Identigo or anywhere! Management needs to take swift action to rectify this issue and ensure this kind of behavior is not repeated. It's really unfortunate that my terrible experience with Identigo's employee completely tainted my experience with their service altogether.

I recently had to schedule an appointment to have my fingerprints taken for a job I was starting soon. I searched online and was directed to Identogo's website (identogo.com) for this service. I found the perfect location, scheduled my appointment, and went about my business. However, when I showed up to the location, I found that it was closed. There were a few of us in line, and one woman said she was actually reschedule for the same location the next day, and this was her 2nd time showing up. I was a bit disappointed and frustrated that I had to go through this same ordeal. I mean, who wants to waste their time and effort to have to reschedule an appointment, especially when it is for something as important as a job?

I decided to contact customer service and expressed my disappointment and frustration. However, I was told that I had to reschedule for the next day because they do not do same-day appointments. I was not happy about this because if that was the case, I could have rescheduled for that next day in the first place. I have to admit, I was a bit peeved that I spent additional time, money, and effort to make the appointment when I could have just made the appointment on the next day.

On top of all that, there were many reviews on this company website that mentioned similar issues. It concerns me that this company does not run frequent checks on businesses that are supposed to perform this service, despite receiving feedback from customers. It is important to me that they take measures to ensure the accuracy and reliability of their service in order to avoid future mishaps.

Despite everything, their customer service team was polite and professional. Also stay (stayed) appointment was honored and I was in and out in a reasonable amount of time. Overall, while my experience was less than ideal, I would still give them another chance and hope they improve their services for future customers.