I recently filled out an on-line application to receive a Rush Card which is a Debit Card. I also receive compensation montly from the Veterans Administration. Whenever I call VA to get information or make changes to the way my money is received, I have to give personal information which I did not make available to this Debit Card company.
On June 1, I called my bank to check to see if my deposit was made. It was not. I called VA and was informed by them that my direct deposit had been changed. I could not get info from them as to who changed it, when and where was it changed to.
Upon investigation, I found that my direct deposit had been changed to go to this Rush Debit Card, without my acknowledgement or approval. VA made the changes without advising me in writing or by phone, and they have address and phone number to reach me.
Further, how dare this Debit Card company take it on their own and change my direct deposit. This is very UNETHICAL business practice and I don't see how they were able to accomplish it. Like I said, I can't change anything with VA without supplying certain personal information. This direct deposit is supplied to me because of the death of my son who is a Veteran. You need his name, date of birth, date of death, branch of service, etc.
I am very disappointed in Rush Card to do such and unethical thing as changing my direct deposit without my request or knowledge. I'm not sure exactly where to go from here but I will be doing some investigating to find out how I can rectify this problem and also make it common knowledge so other's don't find themselves in this same predicament.
This is deceptive and unethical business practices. When someone is interested in receiving a debit card in order to function in our society and to be taken advantage of in this way is very unethical. How can a company change anything about your finances without your request, written or otherwise? I need to know what the law is regarding this matter.
I don't understand why we hire aliens to work in jobs that are to provide excellent customer service. I was put on hold by 3 representatives for more than 20 mins, all because I ask to speak to a supervisor as to why my renewal card wasn't mailed out earlier than 2 weeks before it's the end of the month. No one came to the phone I hung up and called back a total of 3 times, finally I told the last agent iris, I was going to use her as the escape goat, I want to talk with a supervisor, and she put me on hold for 2 mins and came back and fed me a line of # that all of the supervisors were all taking calls at that time and I would need to leave a number for them to call me back after 2 hours. What???
They better be glad their # # are in ohio. No english speaking mofo's!!!
Hello russell!!! You gotta do better bro. I am going to have to cancel my account with you, simply because, I don't trust those people you have working for you, and if you don't care, hey I don't give a [censored], and I don't have to support you either.
Hey ya'll western union has a great card with no $1 fee everytime you use it. Go check it out
Westernunion.com, click on prepaid cards/gift cards and get yo'self some real #!!!
Peace and love ya'llllllllllll!!!
I went to my atm this morning and that I was trying to withdraw 200 and the atm only gave me 40.00 and that when I seen I was charge 200.00 I then call rush card.
Now they said to me that they will be sending me the forms and that I never seen the forms. Then when I called I go t the worst customer service rep and managers that I ever seen and that they then told me. That I would have to wait for 60 days and then when I said that I was told a differnt time frame.
What the manager said was I would have to wait and what I said was I know russel simmions and that I want it in 2 hours the paper work.
So what I am telling ever one is that rushcard is full of # and that you should not use there cards
On 1/21/2010 I email [protected]@rushcards.com to ask why my account was blocked. They told me that I had to fax a copy of my DL, SS card and a copy of my tax return from a previous year for $1800+ dollars. I told them ain't no way I was going to fax a copy of my 1040 form to them especially with all the reviews I read about them stealing peoples money, any my family's personal information on it. Something told me it was fraudently. So I told them to close my account and to NOT acccept my 2009 tax deposit from the IRS, and to send it back so they could issue me a paper check in the mail. The agent name Bryan Caranto told me my accout was closed. Then on 1/29/2010 I got an email from them telling me I had a direct deposit. Even though my account was closed, I could still log in, and low and behold, they accepted my money from the IRS.
I called the IRS and was told since the account was closed, they was supposed to not accept my funds and it would have went back to the IRS and I would have been issued a paper check.
Am very disappointed in how I was treated by a manager of the dispute department of rush first I filed a dispute that to this date have not been satisfied then I was suppose to get feed back from rush but never did unless I called, but when I thought it couldn't get no worst I was so disrespected by a manger named ulando he was just very rude unprofessional and not whom I would want anybody to endure his behavior this manager was talking very rude loud to me also putting me on mute while I was talking to him he then told me to do what ever I want that he does not care and that there is nothing he can do to help me and ended the call I don't think anybody should have to deal with unprofessional people like this I am sure russel simmon does not know that people like ulando in georgia call center is representing his name this way but I will be forwarding this to the proper hands that will deliver
i had rush card and back in 2007 i did overdraw my account. and again in 2008. now it is in aug 2009 and the first of aug i took out from a atm 1, 000 rush card blocked my card and said that by me taking 1, 000 from my account that it was a fraud withdraw. i called them and told them it was me that made that withdraw. then they said that back in 2007 that i was overdrawn and in 2008. it has been a month and they tell me that they have to have an account investigator to look at my account. that has been a month now. and they tell me every time i call them that someone is going to return my call. but i got one call and the told me that they are still ###ting.
I rented a car on July 16, 2009. Hertz rental company wanted a deposit for the car. When I brought the car back, they said it will take 3 to 5 business days to return the $200 deposit back on my account. Hertz has sent me a copy of the release form stating that Rush is suppose to release my money. That was going on two weeks ago! Rush still has not release my money! They keep telling me that they haven't receive the form yet. They also told me that there is not coporate number or address to give me so that I may speak to someone about my issue. This is crazy! I even put both companys on three way and Rush said that they could not release it without that form. Hertz has sent that form to them 4 seperate times! I'm so fed up with this unprofessional, uneducated company!
To whom this may concern i am writing in regards to my Visa Rushcard. Tonite i made a purchase online to this anti-virus protection Witabett.com and found out it was a scam, so i called my Rushcard hotline to speak to a rep and do u know they refused to put a stop payment on this item for me the item in question was suppose to download and did not so i just lost 51.45 that i could have saved to feed my kids with or something of that nature i am not trying to sound like a victim but i feel if u advertise that u can have all this freedom with Rushcard purchases and they cant do a stop payment then its just like a scam too. I personally feel like that as long as whoever makes this card and advertise it is comfortable they could care less about the average working citizen 51.45 might not seem like a lot of money to u but it was to me i just want to be treated fairly...
Worst customer service ever!
I called to ask if it was okay to send a check that was over a certain limit and was told yes send the check in and it would post to my account in 10 business days.
I sent the check next day air; tracking it and it arrived on june 30, 2009
I called to check of the date it would clear and was told it did not arrive.
I told the person it did and was signed for by "person who signed" at 8:15 am.
They still said it had not arrived and since it's over the limit it can not be deposited and would return.
I told them I was told to send the check and that it would clear.
They said there were no guarentees and the check would be sent back. They said someone will call me. No one ever did.
I called on july 6th and was told the check was on it's way back to me, but they did not have a tracking number. How odd???
So today (July 7th) I called them again and asked for the tracking number for the check they're returning to me.
I was told they don't have one. I said how do you know it's on it's way back to me and they said it was on it's way to their lock box. I said that's not what I was told.
Again they said someone will call me... Yeah er right!
I said that is totally unreasonable and I need to talk to someone now. I asked to speak to their corporate office. I was told they do not have a transferring #. I asked for the direct number and was told there wasn't one.
Frustrated I said, "how the hell do you get in touch with them than?" and was told via email.
So I said, "fine give me an email address."
"i'm sorry we cannot do that!"
Something is wrong with rush card/jp morgan and I will never ever do business with them again!
Oh and get this in closing I told them I am closing my account, how will my funds left in the account be returned to me...
Oh ma'am we'll send you a check and it'll take 8 to 10 business days!
I'll repeat myself! I will never do business with rush card/jp morgan and if you are smart you won't either!
This is a summary of what happened to me as a result of using a prepaid Visa card from a company call...
I thought getting this card would be great for me, but it has given me more headaches than my kids do. I have had numerous accounts of bad customer service. I had an issue where my money wasn't dispensed completely from an ATM and when I called they gave me a time and date as to when it would be credited back to my account. I thought it was too easy.. When I called back, they said that I was told that I had to submit paper work and it would take 90 days to reimburse.
I was furious because that is not what I had been told the first time. Then they said that I would receive the paperwork by email in 1-3 hours, never got it. Called again and they said the same thing. Hasn't happened. In all calls, I knew that I was dealing with people outside of the country that did not understand my problem. I am very upset!!! I thought our money would be handled better than this especially how important money is.
I have been emailing rush card since October asking them has my new card been sent out. They never call or...
I SPOKE WITH A CUSTOMER REPRESENTATIVE TO RECEIVE A REPLACEMENT CARD BECAUSE I GOT MARRIED. I TOLD HER THAT I...
Their customer service representatives are idiots, they are extrememly unhelpful. They don't care about...