SUBMIT A COMPLAINT

Royal Holiday Vacation Clubroyal holiday vacation club

1
T Sep 23, 2018 Review updated:

On Sept. 14, 2018, my Husband and I checked in to Park Royal Cancun for a week stay, The next morning the phone in our room started ringing non stop finally I picked up the phone and it was a woman named Chris from the sales office she stated that she wanted to give us a welcome packet I told her to please stop calling it was really early for us due to the time difference between Los Angeles and Cancun, she wanted us to upgrade our membership, after I told them they would not be getting one more dollar from us and that I was trying to get rid of the current membership because they are a fraud, after that been said she left us alone. On the forth day of our stay the Hotel had no water service for over two hours, this means people were using the restroom and going to the buffet without washing their hands, after I complained and told them I could not eat there because everything had been contaminated the corporate Office in Mexico told me that I could only get a refund of the meals for one day and I am still waiting to find out how many points I will be getting back. I am asking that I get a complete refund this means money and points and I want Royal to cancel my membership that is a complete fraud and refund my money I have been with this membership for about 3 years and it is a complete fraud. What can I do to get out of this fraud? Rocio Maldonado, Los Angeles California

Responses

  • B
      Dec 30, 2018

    Were you ever able to get out of your contract?

    0 Votes

Post your comment