Roto RooterLied about Price and coupon

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a verified customer
Verified customer

We had a heating element out in our water heater-a $10 part which we purchased. We turned of the water and power to the water heater, drained the tank and could not find the right tool to get the old element off. So we called a plumber. We were quoted $85 but we wanted it done on the weekend so we called roto rooters-assuming it wasn't a big difference in price since the last 8 plumbers we called were all the same. The first day the guy did not show up. The next day he showed and never gave a quote. He fixed the part and then didn't even accept the $40 off coupon I printed off the website. BTW, I had called before they sent someone out to make sure there were no "restrictions" on the coupon and was assured they would take it. The plumber refused and charged $204.95. He stated that he does not charge extra on the weekends, and that the job is usually $300 but we had the part ($10). Wow. My boyfriend did all the work and all this guy did was lend the right tool. What a joke. This company needs to be put out of business, I could have bought a new water softener for the cost to replace a $10 part. Plumbers are a joke...especially the a**holes at Roto Rooters.


  • Jk
    JKDE Mar 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Local, independent, registered, licensed plumbers are professionals. They have thousands of dollars invested in training, tools, parts and vehicles. They make an honest living and the first plumber you picked for $85.00 was a fair bargain. You called seven more plumbers and they were all the same. Sounds like eight honest plumbers. But that wasn't good enough? You call Roto-Rooter which is a corporation management house for plumbers. Roto-Rooter charges two to three times higher then independent plumbers because Roto-Rooter makes a high percentage from the charges. That's why you paid $204.95. Plumbers aren't jokes. Yes, you could have bought a new water softener for the cost to replace a $10 part but without the experienced, plumber with all the tools to install it, it's just a big paperweight. The place you bought the $10.00 part should have had the $10.00 wrench you needed or at lease told you where to buy it. Home Depot or Lowes would have had it along with good do-it-yourself books. You did right turning off the water and power and draining the tank. It is a shame you couldn't get the wrench. I think you would have done a good job yourself fixing the heater and saved some money.

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