Roto Rooter — Lied about Price and coupon
We had a heating element out in our water heater-a $10 part which we purchased. We turned of the water and power to the water heater, drained the tank and could not find the right tool to get the old element off. So we called a plumber. We were quoted $85 but we wanted it done on the weekend so we called roto rooters-assuming it wasn't a big difference in price since the last 8 plumbers we called were all the same. The first day the guy did not show up. The next day he showed and never gave a quote. He fixed the part and then didn't even accept the $40 off coupon I printed off the website. BTW, I had called before they sent someone out to make sure there were no "restrictions" on the coupon and was assured they would take it. The plumber refused and charged $204.95. He stated that he does not charge extra on the weekends, and that the job is usually $300 but we had the part ($10). Wow. My boyfriend did all the work and all this guy did was lend the right tool. What a joke. This company needs to be put out of business, I could have bought a new water softener for the cost to replace a $10 part. Plumbers are a joke...especially the a**holes at Roto Rooters.