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5.0 2 Reviews

Aiello Home Services Complaints Summary

2 Resolved
0 Unresolved
Our verdict: With Aiello Home Services's perfect complaints resolution rate, you can expect exemplary service. However, it's beneficial to read beyond the numbers. Explore detailed customer reviews to understand the context behind their success. Familiarize yourself with the full range of services offered by Aiello Home Services and prepare clear communication for any interactions. Keeping a personal record of your dealings will help you navigate their services effectively and ensure your satisfaction with their performance.
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Aiello Home Services reviews & complaints 2

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9:19 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aiello Home Services Price gouging

We had a small pipe leak in our unfinished basement. It had already been patched and needed replacing. Called several plumbers on 11/23/2022 and Aiello was the only one who got back to us, which was great, and a plumber came out 2 days later, which was also great. (We told them this was not an emergency and there was no big rush.) BUT after him spending an hour to replace two pipes and a valve, the bill was $700! For ONE HOUR of labor and inexpensive parts, I feel this charge was extremely high. The plumber said this was not a holiday or rush charge--just their typical rate.

Desired outcome: More reasonable charge for the work done.

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Resolved

After speaking with a manager at the company, they deducted $100 from the charge. The interactions were professional. Still seemed exceptionally high, but at least it was something.

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Alex Cardano
Enfield, US
Dec 02, 2022 7:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

aiello cahed our check for $366.00 for 15 minutes plus $20.00 parts 2 tiolet pumpsI requested

a invioce 3 times refuses to give one

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1:22 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Aiello Home Services Pricing

Price gouging...$400 for 5 minutes of soldering. I had no heat and no water on Christmas eve, 20 degrees outside, and no other options. Do not use this company.

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