QS Supplies complaints 45
QS Supplies - Returns and refund policy
I have ordered over 1100 pounds of bathroom and plumbing goods, I return using the process in place to told they unable to confirm the item has been returned? I have not received my delivery on time as advised in store, they say parcel should be delivered on checking no flush plates received I have a house with missing bathroom parts, causing me endless amount did issues
Desired outcome: Refund and check my returns
QS Supplies - Roca Bath
I ordered a Roca bath, it arrived scratched so I wanted to return it.
I was promised that within 48 hours it will be resolved, which sounds great except that they never get back to you.
I have phoned them 5 times over the last 4 weeks and each time to be told it will be resolved within 48 hours, it never is and they never ever contact you back with an update.
Eventually QS Supplies agreed to collect but never did - so junk still in my living room and no refund.
Order No. QS-2410201
Desired outcome: REFUND
I have ordered a Reina Capo 500mm Wide Flat Towel Rail Chrome and a matching pipe kit among other items from the company (order number 342723). I received a notification that an item will be delivered on the 13th of January although the delivery company who contacted me was unable to confirm which item. The pipe kit was delivered on the 13/1/2021. I phoned...Read full review
QS Supplies - Failure to deliver item for six weeks
I placed an order with this company six weeks ago. I have still not received an item from the order. I have called and emailed for over a month, many many times with no attempt on their side to contact me in all that time. They have completely ignored all my questions for six weeks. The telephone operators first claimed the screen had been delivered, now they tell me it has been lost by the courier. The warehouse team whom I emailed said they would respond with 24 hours and have not replied to anything for ten days. At no time has any attempt been made to contact me or explain what is going on.
Customer ID: 299330 Date complaint raised: 5/8/20 Description I bought two 450mm RAK basins and selected the option for the semi-pedestals. When the bathroom fitter came he said they did not fit the sinks. I called RAK directly and was told that RAK do not manufacture a semi pedestal sink to fit the 450mm basin, and confirmed that this was an error on the...Read full review
QS Supplies - Withholding refund
This company failed to deliver two items that I had ordered and paid for. A sink and a toilet. After paying for the items in full I was informed they were not in stock. They agreed to issue a refund. For some reason they have only issued a partial refund and still owe me £130. They keep telling me that they cannot process the refund as they had already ordered the goods with the supplier and that the supplier is closed. They said that until the supplier gives them the refund then I can't get it. They have also told that their account team is not currently working however they are still trading online so they must have some financial people operating within the business. This has now been going on for one month.
I have made a subject access request for all the recorded calls and any data on myself. They have not acknowledged this and I am considering reporting them for this. I can try and claim the money back from my bank but feel that they should be reported for this.
Qs supplies. Fraud & scam company... Be aware!!! Ordered a bathroom ceramic basin & vanity unit and had to wait approx 21 days from order to delivery. Phoned up to track order and was spoken with very arrogant attitude after sales support agent, terrible customer service, zero communication apart from initial order email. Nothing they could do because they...Read full review
QS Supplies - refusing to refund items they didn't have in stock and couldn't deliver
I can't explain how dreadful this company is. I ordered some items and after they didn't turn up on the date agreed I called them to find out what was happening. They said the items would turn up in a week or so. Therefore I cancelled the order and used another supplier as I had a plumber booked for a specific date. When I got the refund (weeks later) it was much less than I had expected. I asked for a breakdown of the bill and was told 'it wasn't company policy to provide this'. What? So I pushed harder and eventually got a breakdown. The refund was for 3 items rather than 4. I explained several times that I couldn't have the 4th item as none of them arrived! They wouldn't have this and have refused to issue a full refund. Upon closer research it appears that I am certainly not the only person experiencing issues so I will be taking legal action and informing trading standards about QS Supplies. Also, I am told most of the positive reviews on this site are written by their staff (ask yourself which company only have 5 star and 1 star reviews?!). Do yourself a favour and steer well clear of them.
QS Supplies - keyhole bath
Had a bath delivered
Had a bath delivered, got a plumber a week later to fit, all inspected before hand fitted Thursday evening, fill with water and silicone around bath and 20 minutes later bath split open and flooded bathroom. QS not interested, blame supplier only giving 3 days to inform of defects etc. Obviously oblivious to Consumer Rights Act 2015 which state's my contract is with them not the supplier and under this act I am entitled to a full refund within 30 Days. So now off to the courts to claim Bath flooring and refitting new bath, Very best of luck if you deal with this company. They have refused a refund even though the goods are less than 30 days old.
Date: 31/01/2019 Order number: QS-1571972 Client:QS Supplies Ltd Client Number: 01162510051 I have ordered Bath tub QS-V34569 Carron Dove 5mm Acrylic Corner Bath 1550 x 950mm - Right Hand With an upgrade to Carronite Bath with an additional cost of £150. Instead of sending me Right Hand Bath they have sent me Left hand bath. I requested for replacement...Read full review
We ordered a sink from QS supplies, which came damaged (a corner was bent, so won't sit flush to the worktop), which they refused to replace. QS Supplies won't take any responsibility and had the audacity to try and claim that we damaged the sink! Looking on ebay - there are loads that are bent, so this is a manufacturing problem, (do not buy an Astracast...Read full review
I placed an order for a bath, bath panel and bath waste, however, the wrong bath was delivered so I arranged for the items to be uplifted for a refund. The first uplift did not take place as they did not provide sufficient time to allow me to arrange for someone to be in the property. I.e. I received less than 24 hours notice As I received no information...Read full review
QS Supplies - poor service
I ordered a sink a and pedestal from QS Supplies 21st Nov 2017. The sink and pedestal were delivered 27th Nov 2017 late afternoon. Upon opening the sink package found that the sink had been completely destroyed and was smashed into pieces. Contacted QS immediately and reported it, you have to send a photo before they will do anything they said. The photo was sent, the next day saying the message had been passed on.
Beware when using this company, they take around 7 days to receive the package after they have collected it, collection date unknown despite contacting and reminding them several times. Then they say it will take approximately 7 days to resend the item.
Is this how a respectable UK company should operate?
First them delivering a completely smashed item?
Then they have no urgency to collect it?
Abysmal service to be honest, this is my first and my very last experience with such a poor organization.
Shockingly to say the least, we ordered over 4500 pounds worth of bathroom accessories/ equipment from these people on the basis that delivery of these goods would be made by them the following day. Correspondence started 2 weeks before that with some quotes being exchanged. The account we were required to transfer the money to was sent to us at the outset...Read full review
QS Supplies - Item not as described, difficult to get refund
I ordered a tap only to find that the photo on their website didn't accurately show all of the tap so I sent it back (that cost me £13!). 2wks later I had not received a refund so called them - they confirmed that they had received the tap (I knew that because I'd had it tracked) and would chase up the refund. Another week, no refund. I then raised a case against them through Paypal who supported me fully and yet they still dragged it out. I won't use them again and I'd tell anyone not to use them. Shysters...
We made our bathroom suite order on the 28th Jan 2017 for an entire bathroom and were told 5 working days it would take. They then sent us an email on the 31st January telling us it would be delivered on the week commencing 6th Feb 2017. I rang earlier today at 12:11pm 8th feb 2017 and spoke with a gentlemen who advised it would be dispatched today for a...Read full review
QS Supplies Limited has deservedly been given negative reviews since April 2010. These negative reviews reflect upon the appalling customer service provided by the companies run by Mr Farook Member. There seems to have been no improvement over the years, and no doubt this will eventually lead to him adding these to his other two dissolved companies. BEWARE...Read full review
I'm just so upset with this company. Ordered a panel for bath when it came it was not fit for use.no good description in the website Tried ringing customer service such a rude man didn't even bother to hear what I got to say. He just hanged up with no useful information Send an email asking for refund instead their reply was to send back this long panel...Read full review
QS Supplies - late delivery, wrong delivery, horrendous customer support
I've had problems with this company since summer 2014.. and up to this day.
1. Their 'guaranteed' delivery of a range of bathroom equipment on the date they promised several times was not done, and as we live abroad but were travelling in the UK at the time, the delivery to a UK friend's address was done after we had left. Due to circumstances we only had these goods delivered by those friends 10 months later.
2. When goods finally reached us, and again having a new contractor on standby, we noticed only the tap heads were delivered, not the main body.
3. Worst of all was company's handling of this issue. Rude and impolite, in a way that you would not expect anymore, anywhere, these days. After several weeks of e-mailing, phoning and no responses, they simply informed that their system showed that all had been delivered. For them, it was case closed, and they stopped all communication.
My take: a bunch of people who are either (i) bona fide and just not up to their task, or (ii) male fide and crooks who know exactly what they are doing and belong in jail.
It all started by 2 missing items in the leg and plinth kit, to go with the 800 x 900 shower tray purchased. As it was a couple of items missing I got in touch with the company, to ask if they would post me the missing items essential for the attaching the shower tray. They replied and said they didn't stock the kits and wouldn't be able to do so but...Read full review
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