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Roto-Rooter Group

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Customer Service

+1 800 768 6911 (USA and Canada)
+1 513 762 6690 (General Information)
+1 513 762 6506 (Careers)
2500 First Financial Center, 255 East Fifth Street
Cincinnati, Ohio
United States - 45202-4726
Locations

Canada

1460 Wellington Avenue, Winnipeg, MB R3E 0K5

Complaints & Reviews

Resolved Fraud and cheating

On the morning of January 21, 2009 my wife and I noticed water backing up in the bathtub and shower. The...

Resolved poor service, rip-off artists

Had Roto-Rooter come out to fix a drip on the main shut-off in the house. After the 2nd day of waiting tech...

Resolved Overcharged for Bad service

Started with bad attitude over the phone. Was told no estimate could be given till the plumber was on place.
Was told betwee 4:30PM and 6:30 PM but they did not show up till 10PM and asked for $ 350 to unclog a drain.
NEVER, EVER had to pay more than $ 70 before to unclug the same drain in the past 6 years.

By then it was too late to call anybody else after my tenant had waited 6 hours without any use of their only bathroom...
I guess that was the whole purpose of showing up so late, give no estimate over the phone and overcharge me when I had no choice.
When I asked why that much, the plumber had no explanation, called the company to complain and got an attitude back.

WILL NEVER USE THEM AGAIN. WILL PUT A FORMAL COMPLAIN WITH THE BETTER BUSINESS BUREAU and make sure they get enough complains from me on the web to lose more than enough potential customer, they would have taken advantage of.


USE 49.95, not matter when no matter how, they charge $ 49.95 to unclog any drain or sewer in the house.

STAY THE HELL AWAY FROM ROTO ROOTER>

  • Mf
    MFB1 Aug 10, 2009

    Roto Rooter charged me 3, 000.00 for 5 hours of work. One of the hours was their lunch. I asked them about it, they said they had to get a part-but the hole was already filled in. Basically they robbed from my mother in law and lied about it..

    0 Votes

Resolved Plumbing

Two months ago our plumbing backed up. We called Roto Rooter to clear the line. Although we had a guarantee...

Resolved Overcharged for an unprofessional service

Roto-Rooter had the worst service ever! The plumber busted the outside wall of my house using a hammer to get into the pipe that leaked, cut the pipe, capped it off and charged me for $500! To top it all, he said that the company will not be resposible for repairing the damages he had done! I was so mad! If they don't settle this, I might end up going to a small claims court!

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pricing

Roto Rooter is a complete rip-off. Please use a reputable plumber instead.

I called them to fix a clogged drain in my shower. They showed up, snaked the drain and finished the job 15 minutes later. Then they handed me a bill for $227.00!!! When I mentioned that they were only in my home a matter of minutes, they said they charged by job, not by time. Very convenient. They are in the business of snaking drains, they do so in a quarter of an hour and charge an outrageous fee for it. There are PLENTY of people who can perform this simple task for half the price. DO NOT use Roto Rooter. Roto RIP OFF!!!

  • Da
    Da plumber Dec 14, 2008

    lets review your compalint you call a company for fast emergency service to come and clear a drain for you? Ok they send a guy who has medical benifits, has been back round checked, has his own tools and around 6-9 thousand dollars worth of equipment, workmans comp insurance, proerty insurance, radio dispatched, in uniform, and he cleard your drain in a very fast and efficeint manner. And your compalint is he did it to fast? would it be better if someone with a police histoy of theft or violence, with no insurance, no uniform and very little expierence did it for half the price? please do not bad mouth this way just because your budget does not fit.

    0 Votes
  • Ak
    akbarjoe Nov 20, 2010

    douchbags like the ann vry are just people with victim mentality.nothing has ever been or ever will be their fault.no one MADE you use roto rooter.poor you, called someone out, they fixed your problem in a timely manner and after that now it's a problem.i suggest that next time you have a drain problem(or any problem for that matter)you look up someone on craigslist and call them.they rarely have insurance, or a license or are bonded or stay in business for very long, but by god they are cheap as [censor] and you being a bottom feeding [censor] will be pleased with the $49 job you get

    0 Votes

Exhorbitant Pricing

Thursday night (10/2/08) at 7 pm we called Roto Rooter to have them clear the sewer line that had backed up into both toilets. My wife asked what the cost would be and the lady said she couldn't tell us until they were through. Since it was at night it would be a premium charge. We understood that and told them to come out. My wife explained we didn't have a clean out and they would have to go through the roof vent. She also asked what the cost would be to put in a clean out so it wouldn't be necessary to have the men go up on the roof. She was told it would run approximately $1, 200.00 but could be higher, depending on the work required. When the RR man came out I asked him what the cost would be. He didn't blink an eye and said $487.00.. I said, "You've got to be kidding, we had this done a year or two ago and you charged $289.00". Our problem was bad so I reluctantly told him to go ahead. I said, "The gate is unlocked, we have no pets so you can get on the roof there".. He said, "Roof? That means I'll have to have another man come out and the charge will be $605.00".. I told him "That is highway robbery" and to forget it. We had to wait until the next morning, and called Express Sewer and Drain. They came out in 1 1/2 hours, climbed on the roof and cleared the sewer lines (tree roots) and I also had him install a clean out in the front yard after he quoted us $600.00 for everything. They did an outstanding job and he worked his tail off. I would stay away from Roto Rooter and call someone else who will give you a firm quote. If you are in the Sacramento area I would definitely recommend Express Sewer & Drain.. [protected]

  • Jo
    jorgestuart Dec 23, 2008

    i WAS TAKING A SHOWER AND NY WATER WENT OFF, i WENT DOWN THE BASEMENT AND FOUND A MAN WORKING THERE AS i QUESTION HIM ABOUT THE SITUATION, HIS ANSWER WAS VERY UGLY AND DISRESPECFUL...YOU ARE A VERY OUTFULL PEOPLE

    0 Votes

Resolved Rip off Artist

What a joke, I'm still laughing! I called for a clogged drain and could not get a quote over the phone...

Resolved Plumbing rip off

To repair a popup leak, I was charged $241.95. This supposed to be a free estimate and yet he took everything...