Complaints & Reviews

boiler and engineer scammers

After a number of failed shows, I had a boiler engineer from plumbforce direct come to my flat to apparently fit a PRV valve and fix the expansion valve for which I got charged £371.40. 3 days later it broke down and the engineer failed to show an further two times so was left with the only option to find an alternative engineer from a different company. The alternative boiler engineer told me in fact no PRV valve had been replaced and there would have been no point sorting the expansion valve as it had a hole in it. He's taken photos so I have proof and he suggested I had been scammed.
I was dealing with Dylan Ross and Scott Hall and was told by Scott I'd receive half of the invoice back and this hasn't materialised.
In the last 4 weeks I have called plumbforce direct, namely Scott Hall and Dylan Ross over 25 times and today had the pleasure of Scott putting the phone down on me.
They tell you countless times they'll sort the problem and then just ignore you, take your money and rip you off.
The MD is Stuart Hall and I've raised a complaint with him but not optimistic I'll hear back. I'll be in touch with trading standards as this company should not be operating.

  • La
    Lacy McPherson Jan 14, 2020

    Did you pay with a card? Request a chargeback, even if it's a debit rather than credit card. It will work.

    0 Votes
  • Li
    Lisa ter Haar Feb 24, 2020

    The only way to get your money back is to take out a warrant with the High Court. Email them at [email protected] The County Court route is a waste of time. But these people seem to be on the game. I hope!

    After some work and research I have located a home address for Mr Stuart Hall

    Mr Stuart Hall
    20-22 Wenlock Road London N1 7GU

    Plumbforce Direct Ltd only provide a correspondence and ofificial registered addresses where no one actually works and the bailiffs are turned away. But No Longer Mr Hall!!

    I am now actioning a warrant for over £1800.

    0 Votes

boiler repair

Copied from my Trust Pilot review:

Gas Safe
I've also emailed a link to this forum to Gas Safe...
...BBC Watchdog...
...Citizens Advice Consumer Support...

This company needs to be brought to it's knees!! Bunch of heartless, money-grabbing crook scum, left me with no heating and hot water over Christmas and tried to convince me that my boiler needed servicing even though it had been last year! The engineer then took a different tack, charging me £360 to rewire a perfectly wired boiler. In desperation I paid half, though fortunately by credit card so my money will be refunded. After, 2.5 hours, engineer said he couldn't fix it as it '(probably) needs a new PCB' for which Sylvie at the office quoted 'a ball park figure' of £495 PLUS VAT after ALOT of coercion!!! I dread to think how much they prey on the elderly/vulnerable

  • La
    Lacy McPherson Jan 14, 2020

    Did you pay with a card? Request a chargeback, it will work (even if it's a debit rather than credit card). Not only does this work, but it is very bad for their card processing costs and credit and so forth.

    0 Votes

boiler repair

Do not use. As many other reviewers on other websites, I had the experience being scammed (over a thousand pounds of damage).

Didn't have hot water for a week during which the plumber came in at least 4 times, switched parts and charged us >1k. (Later it turned out none of these parts needed to be replaced).

After yet another time they said a new part needs to be bought, I called another service, everything was fixed within an hour, no parts required.

Called to submit a complaint and demand a refund, but they keep referring to other people who are "not available" and promise to call back. Never once anybody called back in 2 weeks.

They also kept saying that they reply with resolutions to written complaints, but that is a a lie as well.

I wasn't sure at first if that is incompetence or a scam, but after reading comments, it's pretty clear it is the latter.

  • La
    Lacy McPherson Jan 14, 2020

    Did you pay with a card? Request a chargeback, it will work (even if it's a debit rather than credit card). Not only does this work, but it is very bad for their card processing costs and credit and so forth.

    0 Votes

unlocking of drainage

On the phone I was quoted £70+VAT and assured it will be fixed and in what ever case I will not pay more than what I was quoted. I explained to the lady on the phone what the issue was and she assured me once more it will be sorted. To my surprise, when the plumber came, he did the basics, tried plunging few times, looked outside my wall and said a machinery would be needed for additional £275+VAT!! He didnt even try to remove my washing machine to look behind where the pipes are! Not even a manual rod! I said it's not what I was told and quoted! I refused to pay even the £70+VAT because he hardly tried doing anything! I was threatened by a debt collectors too. I tried calling the number I used before to clarify the situation and the quote, and of course it was not reachable!!


Terrible service full of tricks and psychological hoops and loops to get you to pay as much as possible - conduct work that you dont need doing, taking cash in hand, trying to push you in to a decision quickly to close money on you. I smelled a fish from the second the guy started to ask if I had kids and tell me horror stories about the boiler that I know every other plumber says is awesome - that he was trying to plant seeds of fear in my brain. Luckily I am savvy - but I am so angry that if that was my dad - he'd be ripped of a 1000GBP there and then by these charlatans. Please investigate and remove their services!


I had a leaking shower and called Plumbforce Direct. They said an incompetent "engineer / plumber" who failed to fix the problem but charged £600. I have asked for my money back...

heating repair

They told me its 70+vat for the plumber to come and analyse the issue and that the repair could be done typically in the visit. The plumber came to analyse the issue. He told me 2...

replacement bathroom sink waste pipe (external)

Invoice [removed] 17th July 2018 Beware. They quoted a cheap price on phone for replacing a plastic waste pipe . I gave full details explaining that the pipe had sheared off and...

boiler replacement and heating repairs - not completed and huge amount of my time wasted

The service offered by this company is shockingly bad. It is sometimes hard to tell if they are crooks or just incredibly incompetent - but either way STEER CLEAR. The fact that...

drain issue

I saw the entry on the internet for Plumbforcedirect and called them up. The person I spoke to their employee (Sylvie) who said that they would come for £85 plus Vat to unblock one kitchen drain. I insisted specifically that it was not a plunger job but that we needed the machine used to unblock a drain. She responded that the price of the work would be the quoted £85 + Vat even if that was required. When their operative came on the 13th June he said that the £85 was only for a plunger job and said that the work would cost £240 +Vat.
When I told him that I had been quoted £85 he phoned his firms office and then I was told that the price would be £190 + Vat. Since that still did not correspond with the original offer made over the phone I refused to proceed and the operative left our house. However as soon as the operative left I rang their office and talked to Sylvie about this change of pricing and then she threatened to send a debt collector. This is clearly a case of gross misrepresentation and this firm should be taken to court for such activities.
I have since checked on the reputation of this firm on the internet and found that they have behaved similarly and worse with other customers.

new bathroom

I was quoted six days work, fixed price. Twenty-two working days later, I was desperate to just get them out. The work was slow, shoddy, untidy, permanently dusty. Then they asked...

Plumb Force Direct — boiler repairs

Never use Plumb Force Direct. Everything I have read online about them-and wished I had before I called them out-was true. We had a boiler that stopped working and they said it...


Please be aware that should you take them to court, even with the court instructing they pay you, they do not. Complain to Gas Safe Register and quote Plumbeforce Register Number...

came to fix boiler pressure and left a leaking boiler - they have multiple outstanding ccjs - how are they allowed to trade?

Have MULTIPLE oustanding CCJ, s, just in the last few months. £11, 500 approx owed, as at today. They quote fixed price repairs from £70. Came and quoted approx £360. Boiler...

Plumbforce Direct otherwise trading as Plumbingforce Direct — consumer boiler care

When I booked an engineer to attend my boiler Scot Hall and Deborah took my card details and assured me n9 money would be taken until they had found the problem and quoted for it...

theft, credit card fraud - contact visa for chargeback for help

221229 We agreed to have a new boiler installed, etc for £680.We paid the first half, £340. The engineer texted 2 hours after he was due to say that he couldn't make it for another 2...

avoid like the plague - their out to make a quick buck!!!

Hi we contacted Plumbforce Direct as we have 4 blocked toilets. As we are a business we could not afford to wait too long. They said they could get an engineer to us between 3 - 5. Quoted £80 + VAT for call out which included the 1st hour while they plunged away. We were informed if machinery was necessary they would charge an additional £75 + VAT for each 30 minutes. The plumber turned up around 2.30, went and plunged for 5 minutes only for him to say he's cleared the toilets but would be worth using the machinery to clear the excess in the pipes. You take their advice as they are the experts but now I know it's to line their pockets. They quoted £380 + VAT. I thought the job would take a couple of hours based on the prices given to us by their call centre. When the plumber finished the job, in under an hour for both plunging and machinery, I asked a simple question - please could you give me a breakdown on the cost? He got very defensive and said you have agreed to the price. I said I know but would like to understand how the figure was calculated as based on the figures quoted over the phone it should have only been £155 + VAT. The comment that shocked me the most was "if you want to pay on the hourly rate I'll go and get my toolbox and go back to your toilets" I responded by saving so you have ripped us off as you are saying you would stay here longer to clock up the hours. In the end he got his manager on the phone who gave him the price to charge (Scott's home number) who I spoke with and explained the situation. He was like it's £75 to use the machinery plus £45 for each man on site (there were 2) and you agreed to the price so thats a verbal agreement. My advice to him was to let customer service know that they should make the customer aware of the hidden costs so they can decide whether they wish for them to still come out.

I would not recommend this company to anyone. They are out to take your money. Don't be drawn in by their cheap prices and research them before asking for a visit. I learnt the hard way and I do not want them to continue treating others the same way.


After calling Plumbforce Direct to unblock my WC I was talked into parting with £354 to do the job. I am a single lady and was in dire need of a fixed WC and so I agreed. The...

boiler repair

I had a problem with my Worcester boiler Greenstar 24i Junior. A few years ago I called a technician from Plumbing Force and I had a very good experience...

job booked for a new boiler

Good afternoon, I booked a job with your company for a new boiler, They quoted me £2400 for an unvented boiler which I paid a deposit for and the work was booked in for today 19.1.18 at 9.30am.

I had spoken to the service Manager Scott who confirmed the engineer who would be carrying out the work has G3 qualified and would have a certificate which he confirmed he was and able to carry out work on a unvented cylinder.

The engineers turned up at 10.30am which was an hour late with no ID and no certificates, when I rang gas safe they informed me that the engineers certificate had elapsed and that they were not qualified to carry out the work.

I spoke to Scott again this morning and he said I was to get the engineer to carry out the work and he would get some to sign it off on Monday which I responded is not legal as he is not trained to carry out the work.

Scott then informed me that you would get someone to carry out the work on Monday, which means I have no hot water all weekend. I informed scott to cancel the job and refund my deposit. I also sent him an email this morning at 11.30am asking him to let me know when this has been done which he have still not responded to.

I had taken a day off work for this work to be carried out and the work was not done.

I would like someone to contact me to confirm that the money is being refunded.

I would also like a response about the complaint regarding your company sending out unqualified engineers and a date of when my deposit is going to be refunded. Also as a manager Scott should beware of how to handle dissatisfied customers, not to respond to a customer after bad service is unacceptable

Kind regards
Sharon laing

plumbing - dangerous installation

This company is exceptionally dangerous and should be avoided for boiler installation. The company installed a new Keston boiler however we had constant banging noises in our...

plumbing service and customer service

Service was simply changing toilet syphon and seal. Ieven sent scott a picture of the syphon so that a like for like replacement could be done.
The first plumber didn't show up for the 8 am to 10 am slot. The office manager, Scott, kept promising to call me back in a few minutes and then not returning my calls. I should have smelt a rat and used someone cheaper, like Pimlico! The first plumber turned up the following day in the evening and quote £250 including VAT but wanted cash upfront. The office had told me that cash payment was not correct, so I sent him away.
The second plumber charged be £395 including VAT, arrived late and fitted the wrong part and was dirty (walked dirt through the carpets and left the bathroom in a state). I had to pay him to get him out of the house, but immediately called Scott who agreed to refund me £105 immediately in respect of the over charging.
On realising that the work was not correct (the toilet wouldn't flush) a third plumber came. He was also late. He confirmed that the wrong part had been fitted, disappeared for an hour to "get a new part" and fitted the correct part in 20 minutes.
Then I get confirmation that my credit card has not been credited with the promised £105. On waiting on hold for Scott I listen to the marketing which report "we respect your time... if we are late we will pay you" Tis is completely false. The first time I challenged Scott on the meaning of this promise, he said that the plumber will requite the work if he is late - didn't happen for me. The next time I asked him about this, a couple of weeks later as again the £105 refund hadn't gone through, he said it means that the customer gets a £25 discount if the plumber is late. Well I have had three late plumbers and more than 10 unreturned calls. Now Scott tries to tell me that the £105 refund that I haven't received is in connection to the plumbers being late and not the original overcharging.
I have been trying to escalate the problem to the FD Stuart, but as they are related and share the same surname of Hall, it is hard to tell if Stuart has the same poor attitude to customer care as Scott, or if Scott is simply so poor he just doesn't pass on the request.
I understand that the company does not have a complaints procedure. my advice would be not to be taken in by their lovely telephone manner, save you time and money and go to a different plumber.
As a plus, eventually the syphon was changed, but it cost me about 20 hours of my time. However as a minus I was overcharged and lied to.
Avoid if possible.

dangerous plumbers that hires terrorist.

This company is dangerous and hires Terrorist! My boiler was not working properly, I have called PlumbForceDirect to fix the issue. On site the technician recommended to change...

unethical behaviour

221229 I called this company on 19 Apr 2017 to unblock my drains and I explained exactly what was the problem. The same issue I had few times in the past. I dealt with various companie...

Plumb Force Direct — boiler diagnosis

Having had some difficulty with my boiler one week I was keen to identify the problem and have it fixed so I could have hot water in my property again. I looked online and thought...

liars, poor quality work, zero communication, much more expensive than anyone else

Awful company, please steer clear. Ripped me off with some blocked drainage work they carried out. Failed to fix the problem despite charging over £450 for a couple of hour...


your technician had a difficult situation in solving my dilemma with sinks that were backed up with foul smelling water & dirty gunk, however, with his expertise he unclogged the...


If there were 10 stars, Plumbforce Direct would get them all! I called this morning after comparing many reviews, and we are so pleased. Plumbforce Direct sent Jim out to repair a...


Highly recommended I was recommended to Plumbforce by a friend that had used them for quite a few bathroom installations for his new properties and had used the plumber to...

flooded my flat and didn't return

I booked Plumbforce Direct to remove radiators for damp works. They promised 12-2.00, came at 6.30 after I had called 5-6 times, then doubled the price quoted on the phone. I agreed when they said that included replacing the radiators. they didn't cap the pipes so the rooms were flooded and carpet ruined. They didn't come back, despite repeated calls. they promised to refund my £200+ and I'm still waiting.


Half finished job replacing boiler (in the middle of winter) which was supposed to be finished the following day. Left without heating or gas for cooking for (currently) 24 hour...

plumbforce direct drainage service

Published 2 minutes ago
Disgusting Company

The worst experience I have ever had from a service provider, the office consists of Scott, Deborah and Sylvia, however it is Scott who is in charge. After finding them on google, I spoke to Slyvia, explained the issue and she quoted me a fixed cost for the work, she said 99% of the time this was the case but sometimes they may need to use additional equipment to unblock the drain, which would be a higher set cost. I checked and confirmed with her that the price would not be higher than what she quoted when on site, I was assured it wouldn't. The workman turned up late, they say on their website if they are even a minute late, they will pay you. Extremely unprofessional workman, on site, cost was tripled quoted price, couldn't really explain the cost difference. Work was carried out as we would have to pay the call out fee. Spoke to Scott in the office who said £100 would be refunded. This was May. 5 months of chasing has effectively got no where. They don't have a customer service team, effectively they ignore all complaints. It took 5 months to squeeze answers out of them, repeated calling, being put on hold, numerous emails sent to which no one replied. I asked for the transcripts of the calls, as all calls are monitored for training and monitoring purposes, Scott Hall had to check with management, Stuart Hall, who you can't speak to, no doubt related. Trading standards advised me to request these, after weeks of chasing, ignored emails, promises of call backs, Scott said they would be released. Nothing, then there was an issue with being able to download them, he had to contact the company, then I was told that they wouldn't be releasing them. He lied, he did about the refund, he kept saying it had been processed. When confronted Scott had no explanation as to why emails had been ignored etc ... Please do not use this company, disgusting, unethical company, who are unprofessional and dishonest and should not be allowed to trade. If I was them, this whole issue could have been solved by letting me listen to the tapes, if I was in the wrong they could have showed me, but it would have exposed their behaviour, they seem to do this a lot

callout service

I contacted this company to get a quote and booked an engineer diagnostic visit, the price quoted was £70 plus vat. I was told that the engineer would try to fix the problem if...

misleading sales pitch for boiler

On May 9, 2016 Engineer from Plumbforce Direct came to inspect my boiler as hot water wasn't working. He said I needed a new one, called his controller talked about how I would...

fraud and cheating

I on 28 of april tried to find a good plumber to my property in barking and I searched the net to find one, my bad luck lead me to plumbforce direct a lady on the phone called...

boiler issue

if anyone is considering using this company for anything. DON'T! i had someone come over to have a look at my boiler as the heating was not working. he arrived late, with no tools and asked if i had tools he could use?? he then asked for my card details and called his boss reading out my card number over the phone which is illegal. I was quoted over £3000 and told my boiler was too old for repair and that it needed replacing... two days later i called another company and the boiler was fixed within minutes...

misleading diagnosis

I called out this company on 14th August because I didnt know how to set my new boiler, which kept losing pressure. Two men came, had a cursory look and insisted it would be a...


Unaware of the reputation of this company I rang them to send me a plumber to help me fix a new shower. Their website looked very professionaI. I just need it someone to help me...

Plumbforcedirect — did not fix fault, offered a refund, took card details and then changed their mind!!

Beware of this company! Worst company I have ever dealt with. I called this company on a Thursday afternoon about a blocked waste pipe. We agreed a fixed price to solve the...

Plumb Force Direct — cowboys! do not use!

This company is an awful unscrupulous company with shocking morals. They may do the job but I guarantee they will rip you off and make a big mess. Here is my experience... The...