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1.2 65 Reviews

Plumbforce Direct Complaints Summary

3 Resolved
62 Unresolved
Our verdict: If considering services from Plumbforce Direct with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Plumbforce Direct reviews & complaints 65

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9:27 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Plumbforce Direct - Boiler repair

DO NOT USE I called them out for a tenant with boiler issues (30/11/23) - EA227 WORCESTER BOILER. They missed the first appointment by about 3/ 4 hours without any communication When they eventually came late they said the fix would take over an hour and £x charge. Then when I called the tenants, the engineer had only been 15 there for minutes and gone...

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7:50 am EDT
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Plumbforce Direct Kitchen sink unblocking

Overall I'm unhappy with the service delivered by Plumbforce.

Before they even had a look at the blocked sink there was comments made about how it could be tricky, sounding suspiciously like preparing for an upsell.

The plumbers plunged for 2 minutes then immediately claimed it would need an expensive 400 pound machine to resolve and there was nothing else they could do.

The invoice is factually incorrect based on the description of the job, as it states they tried rodding when they did not attempt to do so. As soon as I hesitated the 400 pound phone calls were made and it dropped to 350, then to 300 - this felt like a sales tactic to pressure me into doing the work.

The plumbers pressured be into signing an incorrect invoice and paying the "callout fee" on the spot, and scoffed when I said most invoices are payable within 30 days. The website claimed "Fixed price repairs" but they charge regardless of fixing the issue, this should read "Fixed price diagnostics" if anything and is intentionally misleading.

Desired outcome: I would like a refund of the 94.80GBP I paid, as I am unhappy with the service delivered.

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5:50 pm EDT
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Plumbforce Direct Booked to have boiler fixed on 29/4/23 10.30 am. Paid £898 boiler not fixed

Service not provided with reasonable skill & care; in breach of 2015 Consumer Rights Act. Had to pay £898 but boiler is still broken & displays error code it did before.29/4 2 men arrived. 1st man (N) had broken hand and 2nd, spoke no English (cannot be certified). The 2nd did the work directed by N, I watched. Shortly after diagnosed the problem as the ‘motherboard’. I was sceptical. Later read trouble shooting Worcester Bosch code EA 227. Suggests a lock out and identifies options to be investigated. No proper diagnostic tests run, multimeter not used. Men kept speaking in Turkish. Did not see PCB fitted as was asked to run the tap upstairs. Questioned why when the radiators hadn’t come on. When returned, 2nd man unscrewed magna & water ran out on the floor. Did not know what he was doing. Was sent to run the water again. Then asked for location of gas meter, N said there was a gas supply problem, asked if I had paid my gas bill. Said metre shut off valves missing (they are not) When returned there was strong gas smell. N said he had opened the boiler valve to test if gas was going in. Despite gas smell was told no gas, so boiler couldn’t work even though fixed. Blocked from room. N had us ring to request Gas co to check the gas supply/ pressure. I was concerned the boiler was not fixed, but told had to pay the remainder. Was told the boiler would work when the gas supply was fixed. I asked for invoice as evidence. Was asked questions about personal life. V distracting. Gas man arrived as N left. Confirmed no problem with the gas. Boiler case not replaced properly. Boiler still not working. Do not think the PCB was broken. Phoned PFD was offered a refund. Told a manager would call back. Rang 4 times on 29/4. Sylvie rang 30th said someone would call between 9-10 on 1st. No one called. Poor customer service. Boiler still broken. Unacceptable treatment. Feel really ill and mistreated.

Desired outcome: Would like all the money I paid refunded since the company failed to rectify the problem and provided poor service. I have a total lack of confidence in them and need to hire another certified gas engineer to fix my boiler

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Is Plumbforce Direct legit?

Our verdict: Plumbforce Direct's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Plumbforce Direct's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Plumbforce Direct earns 68% level of Trustworthiness

Good Credibility Notice: Plumbforce Direct rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Plumbforce Direct. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Plumbforcedirect.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Plumbforce Direct website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Plumbforcedirect.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The website belonging to Plumbforce Direct has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Plumbforce Direct. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:03 pm EST
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Plumbforce Direct Boiler fixing

We booked a boiler repair service with them. They came and did some work, however there boiler isn't working and they charged us £1000! They are ignoring our calls, never calling back after you call them and there is no other way of contacting them. It's freezing in the house and the boiler didn't work properly at all. There are hundreds of complaints about this company, it needs to be investigated and shut down.

Desired outcome: Money back

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8:30 am EST
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Plumbforce Direct Plumbing service

I had a leak in my kitchen sink so I contacted Plumbforce direct and they sent someone over that afternoon.

An engineer turns up, he takes a peak and said he knew exactly what the problem was but then didn't really tell me; he spoke for an entire hour and a half about stories endless amount of talking to distract me! I was home alone with my one year old baby and I needed to tend to her but he literally was non-stop talking but not about my sink problem - I had to keep asking him what the actual problem was and how much it would cost.

He eventually tells me that the trap was broken and made me sign T&C's but waved that in my face for one second, I couldnt read it. Then told me the deposit would be 50% so I had to pay £190 via a link which he stood over me while I did. I paid this on condition that he would do the job the next day to which he agreed. Then I wasted the whole of the next day waiting for him but I get a call from customer services at the end of the day saying that he wont be coming in the end. Then we couldnt schedule in the job and then Plumbforce direct stopped getting back to me after 10 days when passed and I asked for my money back as my leak was urgent and as they failed to schedule the job in, I had no other option. They refused to return my money and now they do not reply altogether.

Desired outcome: Refund of my money

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9:52 pm EDT

Plumbforce Direct Issue with room thermostats THEFT!!!

I am crazy MAD and SHOCK about your THEFT staff!

On 17/07/2020, I contacted plumbforce direct for a fixing on the ideal boiler and this guy called Erhan Sendur came. He strongly suggested I get a new boiler instead of a replacement part and promised the new boiler would be much better than the old one. I trusted him and paid £2184 for the whole installation. After he installed the new boiler I found out it’s even worse than my previous one and at that time I didn’t realise they take my room thermostats. They just mentioned now I can only use the boiler to control the heating instead of every single control of the boiler. This behaviour is called theft.

The reason why I write this email at this time is because I just know they stole the room thermostats from an official ideal boiler maintenance staff. The boiler and the room thermostats are two separate systems. So there is no reason they took my room thermostats.

Hope you can get back to me ASAP. And let me if this is personal behavior or company habit. If this is how your company operate, I will call the police to sort this out. In the meantime, I should contact the journalist to report this shameless behaviour.

Desired outcome: Get the room thermostats back.

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9:59 pm EDT

Plumbforce Direct The company as a whole.

Encourage their contractors to rip off customers.

No after care whatsoever.

Do not pay their contractors.

Take money from customers accounts without consent.

An overall dirty company.

Never ever call this so called “plumbing” cowboy company for anything, unless you are desperate to be ripped off or have so much money you don’t care.

Jokers.

Desired outcome: Shut down off these cowboys.

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12:46 pm EDT

Plumbforce Direct MIXER TAP in Kitchen

The whole TAP UNIT moves around -as u use the taps!

Tap details---NAB SERVIER MONOBLOC KITCHEN TAP NABIS 1/4 TURN MONO KITCHEN MIXER CHROME

Customer 7864P93 job done 14 Apr 2022

Desired outcome: Refund some of the money paid & FIX TIGHTLY the Tap Unit !

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3:49 am EDT

Plumbforce Direct Charged for no service!

Paid in advance, missed two appointments I waited in for, and did not supply plumber or parts I had paid for.

Scott in their head office promised several times to refund me.

Promised he needed training to better service customers.

Then said he needed Director approval 2 weeks later, still said he would refund me but DID NOT.

COMPLETE COWBOYS DO NOT EVER, EVER USE THEM

PS. they have since blocked my number, very telling!

User's recommendation: AVIOD LIKE THE PLAGUE.
[protected]@plumbforcedirect.co.uk is a complete liar

Desired outcome: refund £299.40 paid in good faith

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Plumbforce direct scum
Portsmouth, GB
May 07, 2022 10:01 pm EDT

Do not use these.

They are terrible.

They spend so much money on advertising and nothing on customer satisfaction or aftercare or any care at all.

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10:36 am EDT
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Plumbforce Direct Made payment of £400 for boiler repair - still not repaired

I contacted Plumbforce Direct back in June regarding boiler issue. They said engineer will need to look at it and give a quote. I been in contact with Scott. After payment made, took 1 week before engineer went back. They did some work but did not fix problem, saying they will come again. 1 month of chasing no one has come even thou I am given different dates and time. I been on the phone talking to Scott daily and promises were been made but not fulfill. Today I made it my mission to try and sort it out.

I was told an engineer will come between 8-9am. No one came, so I called at 10.30am. They said someone will come within the hour. Waited till 1.30pm. No one came. I called them back Scott cut me off and will not pick up my call any more. I tried few more times, they have blocked my number. I sent them e-mail asking for a refund but I have not got any response.

Its seem like I have lost a full month of time and £400. Luckily it is summer and I am able to get away without my boiler just for the time been but need this sorted ASAP.

Desired outcome: I want my money back or the boiler fixed as promised.

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8:54 am EDT
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Plumbforce Direct Product & service

We had a problem with the boiler & told £250 for parts & labour, when they went to fit the parts they said more parts were needed & 450.00 when they went to fit them they said the boiler would need replacing £3, 500. The new boiler was fitted the end of feb 2021 but the valve wasnt working so had to call them out again but never arrived as we hadnt paid for them to visit so explained it was under gaurantee so the contacted the manufacturer of the boiler who came out & fixed the fault. The end of mach i was in the garden & noticed a very bad leak on my outside wall so called them again & again & again as they kept promising to come out, this carried on into may. I rang on the 3rd May & again on the the 7th but again they never come. Eventually we had a visit& the chap disconnected the pipe leading to the outside to stop my wall getting damaged even further which was early june. The leak has stopped since they took the pipe out but i still cant get them back to reconnect it again. I have loose pipes with water going into a bucket, a damaged outside wall & they still wont come back. I have been very patient & want the problem fixed. They was meant to come out again at 10am & again never arrived

Desired outcome: The boiler fixed so its not leaking & causing more damage

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3:51 am EDT

Plumbforce Direct Scammed for work required by plumbing force direct

I was quoted to have worked repaired that there was a leak in my boiler which impacted on the motherboard - no evidence supplied, but told that my boiler motherboard was expensive and needed replacing and due to brexit this is why the cost went up. They doubled charged me for the work. Not even convinced the work was done. Strange why it needed two people to do the job and yet another person called me Marcel to about the price and the work and stated that they needed card details. DON'T TRUST THEM. They don't do a good job and they go under three company names; PLUMBING FORCE DIRECT, PLUNGER AND ELITE DOMESTIC GAS. People to watch out for is Scott Hall- If you google you will see further issues with this person and mores scams. Please NEVER believe a job will cost as much. Always get a second opinion. And trust your GUT. I can only give this advice after the fact. These people are stealing money from hard working people. They are not registered with the CIPHE so they don't carry out LEGAL WORK.

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7:43 pm EDT
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Plumbforce Direct Plumbing Services- Charged my account for services not rendered

PlumbForce Direct charged me for a job they never completed! I paid 500pounds and have spent the last 8 months chasing them with phone calls and emails trying to get them to go round and finish the job. I had a leak in my bathroom which is still leaking and have now had to call another company to fix yet PlumbForce Direct withdrew money from my bank account without fixing the issue, they quoted for work they never did and they are so incredibly rude when you raise these issues with them, they don't seem to care. They gave a fake warranty which was useless because for the past 8 months I have been telling them that the issue has persisted but they have never gone to fix it yet charged my account. I want a full refund of the 500pounds because the issue has persisted, they never completed or fixed the issue and never honored the warranty they gave me. I have had to booked another plumbing company to fix an issue PlumbForce direct charged me for which is unacceptable. I have written numerous emails, made phones calls and was even on one occasion hung up on by the manager. He has not responded to my emails, they never called me back and have made no attempts to resolve this issue despite me spending several months highlighting the issue to them, so I want a full refund from PlumbForce Direct.

Desired outcome: Full Refund

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5:52 am EDT

Plumbforce Direct Boiler Service

I contacted with boiler pilot light going off after few hours of working. I had got their number from their website where it mentions that servicing and minor repairs are done in £70 plus VAT. First on call guy mentioned it will cost 90 + VAT, then went down to 80 + VAT. Then I told I saw your website, then he agreed to do the job in 70 + VAT. Please note, their website also mentions get £25 off the first job, there was no consideration of that.

The person did not come on agreed date, I waited and had cancelled my commitments. Post calling, I was informed they don't have my bookings. I called again and was given next day date. The person finally came but brought an apprentice as well (total 03 in COVID times). They had a look and just mentioned that fan is not working right as boiler is old. I mean boiler is old, I agree, however they didn't even want to clean the boiler. They charged me full amount for 10 mins. When I asked if you should try to clean it a bit, they said that will charge me extra.

So in a nutshell they didn't do anything and my boiler was not fixed and I ended up paying £85. I would have appreciated if they would have done a bit of serving or cleaning. Their website or at time of booking they don't clarify that charges are just call out and they won't do any actual servicing in this amount. I should have read the reviews first.

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12:51 pm EDT
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Plumbforce Direct Leak not fixed properly and charged £1500

Date of incident: 26th Oct 2020
Invoice number: 46624

The work that has been completed does not align with the amount charged on the invoices;
The work that was completed did not deal with the issue (ie the leak) which they were asked to resolve (the leak returned in less than 3 months from when the work was done)
The overall service and communications received from Plumbforce Direct has been inadequate, e.g. over 2 months taken to receive the report of the work done

Desired outcome: Refund of £1346

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Update by Shreedipta
Apr 22, 2021 12:52 pm EDT

Absolutely horrible service!
They came to fix a leak at my place. They charged me £1800+ for about 2 hours of work. They took over 3 months to send me the report of the work done and what's worse - the problem was not even fixed.

When I informed them that the leak was back (which was in less than 3 months), they told me that it was an unrelated issue and so I would have to pay for this work completely separately. I have been asking them for a refund now for over 4 months and haven't heard back. They are definitely out there to scam people. I am a single female and clearly they saw me as a good victim for this.

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8:57 am EDT
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Plumbforce Direct Plumbing

On 17th March 2021. We had a leak from the kitchen waste pipe, Plumbforce direct was contacted, a plumber went to the property to inspect the work and then charged £900.00 for the job invoice number 48608. The plumber said they require two workmen as the job will require the bath to be taken out and all the pipes that are rusted changed completely. He requested half payment to be made and the other half paid after the job. We made a payment over the phone, however, they took full payment immediately without our knowledge and did not do the job until the next day. On inspection of the job they did, it was discovered that the bath was not removed and the job was not done the way they said it will be done. We called their office several times after the job speaking with Scott Hall, who is the operations manager, each time he promised the plumber will go back to rectify the problem and do as they quoted for, but they never showed up again. We kindly request plumbforce direct to comply with the quote/invoice or refund half of the money paid for the job.

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5:32 am EST

Plumbforce Direct ccj / false advertising / coercion / breach of consumer rights act

To anyone who wants to take a CCJ out on Plumbforce as I did - do NOT issue to the London address on their website. The bailiffs on my case went there to find that it was just a forwarding address (quite obvious in retrospect). They appear to be based in Scotland - the only address I could find was for their director in Dumfries so I think it's probably best to issue it there

https://find-and-update.company-information.service.gov.uk/company/04757506/officers

It seems you may need to go through the Scottish small claims court instead of the English one - I can't find a 100% solid answer on this but seems to be the case https://www.scotcourts.gov.uk/taking-action/small-claims

Don't let these utter scumbags win! Don't give up!

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BFab
Jersey City, US
Jun 14, 2021 10:44 pm EDT
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Thanks so much for sharing this. I plan to also take legal action against them. It seems they have scammed a number of people so how is this allowed? Consumers should be protected against companies like this, its unacceptable. They are indeed scumbags!

Isn't there any consumer watchdog or other body that protects consumers where these complaints can be raised? Surely with the sheer number of complaints which seem to have a similar theme of charges for services either not delivered or only partially delivered, its time they get investigated not just for an individual claim for their business as a whole.

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11:34 am EDT

Plumbforce Direct Plumbing

On 21/9/20 they told me they needed to buy some spare parts to fix my leaking toilet. They took £598.80 on that date and they said the job would be done by 23/9/20. After many appointments that they failed to turn up to, on 10/10/20 their scott agreed to refund my money. He said the refund had been approved and would be in my account within 3 days. On 20/10/20 I spoke to them again as there was no sign of my money. And on 21/10/20. They just keep making excuses saying that scott is not in or their accounts department is not in. This company is a complete fraud.
User's recommendation: stay completely away from this company.

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10:40 am EDT
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Plumbforce Direct Boiler pressure issue

I called with the boiler pressure issue / boiler not working. On the phone they said it will cost me £70 plus VAT all in. When the guy game, he said that the valve needs to be replaced with would cost a minimum of £495 plus VAT, but better to get a whole new boiler for £2800 plus VAT, which they can get installed the next day. I started to feel that there's something off with this, and read the reviews (after the booking unfortunately) and saw that they provide false information about the 'issue' to overcharge people and saw that they even charge credit cards for the full quote of the job. I was worried they'd charge me £2800 they quoted for the new boiler, so I cancelled my credit card immediately, although their 'call out' fee of £70 plus VAT was already charged. Bottom line, my boiler was not fixed and I ended up paying £85 for nothing.

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7:00 pm EDT

Plumbforce Direct Unauthorized credit card charges, fake company posing as legitimate and charging people full amount without any work done.

To whom it may concern,

Yesterday we were scammed by a company which operates under different names all over UK, we dealt with Plumbforce Direct. Do check https://beta.companieshouse.gov.uk/search?q=plumbforce as these are similarly named companies which are all scammers. They traded under London Plumbers Direct and so on. They cleverly chose/change name similar to well established companies such as Plumbingofrce LTD to distract customers.

We received a quote to fix toilet (80+vat), but had to chase the company all day for our plumber. They were all 'busy' so we were offered discounted rate for next day. Two blokes came round and had a look, claiming all toilet had to be removed to fix the problem. Parts had to be ordered as well.
Main bloke called his scammer colleague, had brief chat with him over the phone in front of my husband and we were quoted £350. Deposit (half of it) had to be paid there and then which we did, unfortunately, by giving card details over the phone. No invoice or receipt provided.
We were told they will get parts and come back today or tomorrow. Obviously no one did, we called their office three times to be told 'someone will call you back'. Nothing. At this point we realised something is fishy, checked bank account to see they charged us twice.
We called back straight away and are awaiting funds to come back, however, after this we read online reviews and found 1 star reviews all over Internet. this is how we found out a lot of people have been scammed by this company which keeps changing name, charging people twice without ever doing the job or refunding.

After some digging, we found that their London address is registered to 4 Old Park Ln, Mayfair, London W1K 1QW, a virtual office space. 'Have your mail sorted and forwarded daily to any worldwide destination from our business address from £60/month'. Used to cover tracks.
Stuart Hall is officer for both Plumbforce Direct LTD and Plunger LTD (another scam trader name), also registered to a virtual office in East London.
This company has fabricated tons of fake reviews to appear genuine.
https://directory.thesun.co.uk/11912141
https://www.reviews.io/company-reviews/store/plumbforce-direct

They have scammed hundreds of people for hundreds of thousands of pounds. I urge you to do some research into this company as they are a disgrace to any tradesmen/plumbers. They have a system where they force people to pay a deposit, a 'glitch' in their back of house means they charge everyone twice. They keep customers' card details.
I posted a review last night about them and it has been reported by them 5hrs ago to be taken down. Other genuine reviews for Plumbforce direct have been removed from trustpilot because it looks bad for them, whilst their fake reviews are always 5 stars and no less.

Please look into this before more vulnerable people get scammed by these individuals. This could happen to anyone in the country, including our friends and relatives. I feel like they found a loophole to run this business for this many years (since 2003) as their offices are 'virtual' and you cannot trace owners. They also do not pay their engineers to avoid having any tracks discovered by the public. Perhaps a good expose story can bring more attention and we can put these people in jail?

Please let me know if I can provide any more information.
I look forward to hearing from you.

Made a video of them reporting /deleting reviews online, including mine - https://www.dropbox.com/s/wjjtaqgdzd6i58z/IMG_9210.MOV?dl=0

Best wishes,

Maiya

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Plumbforce Avenger
, US
Jun 18, 2020 5:24 am EDT

Hi Maiya,

DON'T WORRY. Call your card provider and initiate a 'chargeback' - I did the same, and they put the money back in my account immediately. Visa is aware of the fact that they're running a credit card fraud operation, I guess they just charge them a higher processing fee, who knows.

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