The complaint has been investigated and
resolved to the customer's satisfactionResolved Ross Dress for Less — bad customer service
resolved to the customer's satisfaction
Today I was at the Ross store in Moscow, Idaho. I had my purchases and was heading for a quick check out when I ran my credit card through and it did go through. No problem with my card as was shown shortly after at a nearby store. The checker said run it again, which I did. After 3 more repeats of this and no action, the manager came and for another 10 minutes of waiting there was still no go with their system. I tried writing a check. The system would put it through either. I asked the clerk if the charges would go through and she said no, not if a receipt isn't issued. After waiting 15-20 minutes, we finally gave up, abandoned our merchandise and left the shore, assured that no charges would go through to VISA.
When we came home, I found 5 charges, all for the same amount on our VISA account. I called the store. The manager had left. The sales associate called him and he did call back on his way home. Nevertheless he refused to help me in any way until the morning, was still mad that we had walked out (after 20 min. of standing there and running our credit card 5 times for nothing!) without the merchandise. And he hung up on me when I said that we had been lied to that the charges would not go through. I have never received not just poor customer service but disrespectful lack of service with no regard whatsoever for the customer's time, convenience and account safety.
Buyer beware at Ross Stores