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Mangers
1: I was employed for three weeks. I got sick so they fired me I tried to call and no answer and when someone did answer they couldn't hear me.
2: I was scrutinized daily behind my hair being wrapped a certain way. due to the length of my hair there wasn't much I could do. Even though I kept as neat as possible a manager claims to have gotten a point behind it witch seemed like a far reach.
3: I was also told that I would get paid a certain day witch wasn't true it was a week later than what I was told.
4: mangers was rude with me and customers even being rude to each other at times not very friendly at all. many times I felt uncomfortable asking questions, with no training what so ever. I was almost a shame to wear the shirt. I think roses should be represented alot better than that.
Desired outcome: They need a behavior course on protocol, assisting
Management on duty Sept 17th evening
1450 Hayden in Clev. Ohio. At 6:00 p.m Friday September 17th the approximately 55yr old, short, African American female manager belittled a man and his two (2) sons. She told him in front of his children that he was "broke as [censored]" to be exact because he politely asked the cashier to clarify pricing on an item since there wasn't a visible sign for...
Read full review of Roses Discount StoreService from a clerk
I was in the Roses in Lexington NC I was trying on over my shirt since the dressing rooms are closed. Clerk screamed at me and asked what I was doing? Told me not to do that. She has no idea how far away I live or how long it takes to take home and try on and bring back...Then she tried to run over me with a buggy told me she was not playing...I asked the manager what was wrong with her and why is she being mean to me...I buy alot in Roses but will not take abouse. it was a black woman she said her name was Robbie seriously doubt that whoever she is she has a majpr problem...Manager said she was tired...I have been in alot of Roses never been disrespected like that!
Mangment
I purchased two items it runs up a penny for both items, went back to purchase more items the lady told me she couldn't sell it for that although that's the price it rung up .I told her that's what she had to sell for, she said the wrong in price was entered wrong computer, she would sale it to me for the price on label.She had a bit a attitude.
Supervision and management
I am a retired Air Force Master Sergeant and First Sergeant. Prior to being a First Sergeant I was a Aircraft Maintenance Superintendent. After I retired I was the Service Manager for a car wash company covering the State of Alabama. I know a little bit about Management and supervising people. My daughter Cynthia Braswell works for the Roses Store in Montgomery, Alabama. She gives her all to her job as Assistant Manager and supporting the Store Manager. But, this store manager does not know any thing about manageing or supervising people or holding them accountable for not performing their jobs. She jus wants to let everything slide. My daughter tried to talk to and suggest writing up those who were not doing their job. She told my daughter not to write them up. When my daughter did write them up for not performing their job, refusing to perform the job correctly, and insubordination the store manager would refuse to sign a forward the write-ups. When my daughter counselled people to do their assigned task, the store manager would not back her up. The store manager started blaming my daughter for task that were not completed and/or improperly completed. When my daughter tried to explain to her what was happening she accused my daughter of gossiping. She would spread these lies to the District Manager. The district manager never investigated the problem. He took the store manager at her word. The store manager then allowed another employee to badger and bully my daughter for months. Is this the type of work environment your Company supports? Should your employees have to put up with this kind of treatment.
From what I can tell your management personnel do not know what they are doing or do not care about their employees. My daughter has over the years asked for advise on how to handle certain situations. We have discussed the best ways to handle them with different approaches and out comes. If they are allowed push her out or run her off with their abuse, you will have lost one of the best managers you have.
Donald L. Braswell Jr.
Msgt USAF Retired
The condition of store in Akron Ohio
I am writing about the condition of the store in Akron Ohio 44310 I recently visited the store on Whipple Ave in Canton Ohio and it was immaculate and fully stocked The one in Akron Ohio is always nasty and never stocked Corporate needs to visit the Akron store it is disgusting I live right by the Akron store which is convenient for me I can't always go to Canton I love Roses store but hate going in nasty I stocked store
Purchase
On the date of 7-July 16th, 2021, I, a ling time customer returned a slip back to the store because it didn't fit. When I attempted to return it never having worn it because it didn't fit, I was told by a cashier that I could not return it because of a store policy which was never explained to me at check out. Poor customer service! Period! Never again will I shop here. The quality of merchandise is poor, none the less, I have been a faithful customer. I felt so many, I left the slip there on the counter and walked out because I didn't want to make a scene. Called the MGR afterwards and was told the same. They took my money and got there merchandise back, nice going Roses, Want a rip off but never again! I plan to tell everyone I know about this and recommend they spend their money elsewhere, it's just not worth the trouble!
Desired outcome: Money back never received
Pricing
Manager was very rude, never apologized and fussed at me about the 2 price signs and sisnt know how the signs got there cause at register pool rung up 25.00 dollars but clearly the 2 signs are there, and one sign stated 60"kiddie pool hmmm nad the black and white bar code shows that purple pool is a 60". The manager owes my self and grand child an apology...
Read full review of Roses Discount StoreCustomer service and display of flowers, herbs and vegetables
A few weeks ago I tried to go into Roses and there were associates arguing with each using ugly language across the front of the store, so I turned around and didn't go in. I went back the the same store a few weeks later and the display of flower, herbs and vegetables in front of the store looked awful. Didn't look like it had ever been watered.
Desired outcome: Have better management and associates who earn their pay.
Customer service
Good evening my name is deneisha and me and my daughter walked into one of your stores right here in Columbia, SC located at 6012-A North Main St and as soon as we walked in the cashier looks at me and then says on speaker camera scan all areas and I was like this cashier by the name of Kimberly always does this when she sees us walk in the store so me and...
Read full review of Roses Discount StoreSpam - emails I did not sign up for.
I am receiving spam from Roses Discount Store, to an email address that
I gave to only 3 organisations.
I received the first spam mail on 20 May local date and a second spam mail today 22 May local date. A .JPG of the first spam message is attached.
One of them has given or sold my email address to Roses.
I want to know which one.
Therefore I want to know from Rose's IT or marketing people, where they obtained my email address.
Thank you.
Desired outcome: I want to know from Rose's IT or marketing people where they obtained my email address.
Employee disturbance
I was at the Burlington Rose's yesterday and witnessed a disturbance between a cashier and another staff member. The cashier (Eric) was disrespected by another employee. There were words exchanged and I think the manager of that store (I think her name is Teresa) needs to talk to him and get the entire story. Eric was totally in the right! I sincerely hope this will be addressed with Eric.
Desired outcome: Communication
Returns/poor management
This is an updated version of a previous complaint filed. Roses refused to accept a return for 2 bedspreads and a mattress cover that were still packaged in their original zippered packaging and were unused. The reason given was because of the bed bug problem in Shelbyville. I told the manager it should be posted somewhere. She said it was. As a frequent...
Read full review of Roses Discount Store10% Discount
Hi my name is Michelle Tyndall and I really don't like to make complaints on a store that I love. But ever since last week when this happen it hasn't made me proud to help support Rose's Business. I have elder people that I privately take care of them. When they were able to go and get out they always enjoyed Senior Citizen Day. Well now there no longer mobile there bed bound patient. So it was never a problem when I would still go on Wednesday and get the items that they wanted or needed until last week. The cashier that waited on me at the Clinton NC store wouldn't give me the discount cause I'm not the age which I understand that but the items were for the ladies that I take care of. And these ladies like to get the discount. So since she wouldn't do it never been a problem until then. We'll I walked out of the store and went to Roseboro NC store. Got to ready to check out the cashier didn't even ask me or apply any discount. Didn't realize it until I was in my car and looked at my receipt. So I go back inside and ask again what about my Discount she said you ain't old enough to get it. She called a manager up there and she told me to contact yall about this so it want never happen again. So what can we do from this happening again.
Thanks
MICHELLE TYNDALL
MY [protected]
[protected]@gmail.com
Nothing has been done
Returns.
Refused to accept a return for 2 bedspreads and a mattress cover that were still packaged in their original zippered packaging. The reason given was because of the bed bug problem in Shelbyville. I told her it should be posted somewhere. She said it was. I told her I'd never seen anything posted. "Well, sometimes kids tear them off" was her only answer. Very upsetting and poor business practice.
Read full review of Roses Discount StoreFalse advertising
This past week I went to my local Roses Store location on Malabar Rd, Palm Bay, Fl, trying to buy a outside 2 person covered swing that just went on sale for $149.99.
I sought help to purchase the swing & was advised they had not received this item.
I asked if I could purchase floor model, told no.
My complaint is why are they listing an item in sale, when in fact they have never received any of this sale item to sell?
I guess this is just another way to get you into the store by false advertising in hopes you purchase other items.
I'm a Disabled senior who doesn't drive & I had a friend take me specially to purchase this item.
I'm very upset about not being able to purchase this swing in store when I came the day it went on sale.
Desired outcome: Find me this outdoor swing & have it shipped to me or store with no shipping charges for sales price.
Stores cannot specially order items from the warehouses. Floor models are only there to display what items the store will be receiving.
On trucks, employees, managers included, are not aware of what items will be received, or how many of each is received. Stores CANNOT promise customers specific items due to this.
Different stores receive different items, however each store is REQUIRED to advertise those items. Therefore this is not false advertising when it is required by corporate for all stores to display such items. Also, many items from this location sell extremely fast, especially those swings and Wicker Gazebo sets. Apologies for the inconvience as there are no ways to resolve this until they receive the item desired, in this case, the out door swing.
Service
I purchased some clothing from roses in Arcadia Louisiana. I had too many of the same items so I returned the ones I did not need tags still on them and I had my receipt however because I use the credit card the manager told me that I had to wait 7 days before I could return the item. I went to another roses in West Monroe, they said that was not their...
Read full review of Roses Discount StoreCustomer service
I just wanted to say that I do not live in Mount Olive but my Mother does. On 2/20, My mom wanted me to take her to Roses. As we approached checkout there seemed to be only one register open. The line was long. I noticed the light on at another register and my mom asked the cashier if she was open. The cashier yelled YES at mom. Which highly disturbed me...
Read full review of Roses Discount StoreServices
Roses Discount Store 1506 E Forsyth Street Americus Ga, 31709 Complaint against cashier: Katrina Kelley I'm truly big on customer service, I strive to treat everyone fairly. Upon check out, I presented cashier Katrina Kelley with a roses gift card that I received on Christmas to pay for my items. The cashier immediately singled me out as being in the...
Read full review of Roses Discount StoreTried to return house shoes too big had receipt
I go to roses all the time very upset employee said she wouldn't take the house shoes back too big bought for christmas for husband no package but had receipt employee said no way they are damaged which was not the case makes me want to not shop here anymore and I shop here all the time I'm in the parking lot writing this complaint employees need to be trained on how to treat customers
Read full review of Roses Discount StoreOverview of Roses Discount Store complaint handling
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Roses Discount Store contacts
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Roses Discount Store phone numbers+1 (252) 430-2600+1 (252) 430-2600Click up if you have successfully reached Roses Discount Store by calling +1 (252) 430-2600 phone number 0 0 users reported that they have successfully reached Roses Discount Store by calling +1 (252) 430-2600 phone number Click down if you have UNsuccessfully reached Roses Discount Store by calling +1 (252) 430-2600 phone number 0 0 users reported that they have UNsuccessfully reached Roses Discount Store by calling +1 (252) 430-2600 phone number
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Roses Discount Store emailscustomercare@vwstores.com100%Confidence score: 100%Support
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Roses Discount Store address218 South Garnett Street, Henderson, North Carolina, 27536, United States
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Roses Discount Store social media
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