Roman's Pizza
reviews and complaints

Jenny Maharaj

Aug 27, 2021, 13:22 GMT+2

Name Jenny Maharaj
Contact Number [protected]
Email [protected]@gmail.com
Contact Reason: Complaint
Message: We have been threatened and experienced abusive language bordering on physical contact
I have just spoke to the manager of Romans Pizza Weltevreden park and I await a return call of owner
Kindly contact as I will be laying a charge against Mr D
Order Number: 30
Jenny Maharaj

Aug 28, 2021, 13:20 GMT+2

Hi

unfortunately there are no pics as this happened too quickly
His behavior leaned towards aggressiveness and we wanted him to leave out property without further provocation
The problem is that if dismissal towards him is invoked he knows where we stay and that is definitely a problem as our family's safety is priority
The details maybe retrieved by Romans Pizza
But I prefer speaking directly to someone so if u can call me it will be great

Thanks
Adeep and Jenny maharaj

29-08-2021 I went to Romans pizza in Drie Riviere and ordered 2 pizzas, and I paid with a card. After it got swiped the first time it got declined, so the lady assisting me made me swipe again and then it got approved. When I got home my capitec app stated that Romans pizza charged me twice for the same product. Some assistance would be appreciated.

I ordered a large Hawaiian pizza only today at 12:52. Was told to wait 30-35. I said it's ok and walked out to do more shopping and collect later. At 13:30 I walked back in, my order number being 197. Order 105 and above being called till rack was empty. I carried on waiting. 10 min later someone asked for my slip to which my order was fetched from a cold pan not even boxed just left there to get cold. No apologies, just handed it to me and turned to next person. This is truly unprofessional

I bought the Bozza special for R129 last night. I ordered the hot one which says
Chilli base, green pepper, cubed pressed beef & onion. However, Romans Pizza Weltevreden Park, seem to not understand what chilli base means, they add sweet tomato sauce which completely changes the taste and makes the pizza unbearable to eat. You can taste the artificial tomato sauce that's been added to the chilli base. I was so dissatisfied, it's the 2nd time this has happened. Seems they are cutting shortcuts.

Phoned 18h00 today 27/8/2021 placed my order with Sophy. 19h30 spoke to the Manager where is my order. Sorry no answer. Delivery guy arrived at 19h47. Paid for cold Pizza's, no address on delivery. Pathatic behind. Ummmm aaHhh from manager side. Cant even explain what happend. This was now the 3rd time. Need to add proper address on there sistem.

I bought pizza in jhb cbd Cnr Simmons and jeppe street the pizza was very bad its was burned mashroom was burned its was a disaster bad bad bad wast money and time your standard is low just imagine pig dough with burn toppa is so bad you fall to make. A good pizza you are doing sells but still you can't make your customers happy your compitant is still beating your sta3

I was at your Kempton Park branch today and what a bad experience.
It was Friday late afternoon and it was fairly busy.
All the customers was standing in a queue and I was next in line to place my order when the male salesman helped the people behind me probably because he wasnt in the mood to help a person that skin color is not the same as his... Even the lady working beside him saw it and apologized to me and then she took my order...
After waiting I went back to collect my order I was in front of the collection queue and he continued taking orders and ignored me although my order was ready and laying on the shelf...
My skin color might not be the same as his but the color of my money definitely is.
This man his name is Obest or O something to that effect and he has a real Julius Malema attitude and that fine if you in politics but your not, so if this is the way you want to treat your customers we will rather go somewhere else and buy pizza there... I also work with customers and clients and let me tell you if I treated ANY customer the way I was treated today and the customer complains to my boss I will probably loose my job.

Bought a chicken barbecue pizza at Strand branch and later that night had the last 2 pieces. After the a few bites I found a piece of wire in the slice. As it was after 11 at night I couldn't return it and also not the next day. What would have hapened if I swallowed it? Not going to buy there again..very disappointed that I cannot take it back and be compensated.

Good day
Ordered an Avo Feta Bacon Pizza from
Romans in Lynnwood Ave
Avo is overripe and unpalatable
It is unpleasant and I feel at the price point
I would look elsewhere in future. Very disappointed as I have been a loyal customer
for many years.

Not acceptable

I ordered 2 large pizzas from your branch in Tshwane regional mall, and I forgot to ask them to give me 2 separate boxes and I quickly remembered before my pizza was done and to my disappointment I was told it is not possible for me to be given 2 separate boxes because it hast to be recorded on the system, I suggested that we exchange so that we can rectify itt on thhe system I was told is not possible because my pizzas were already in the oven and I felt like they didn't want to make efforts of helping me.And my reason for wanting separate boxes was that I had many carry boxes with me and I'm using a public transport, so I wanted to be able to carry my bags comfortably, My invoice number is 147 and date of purchase is the 13th of August at 18:21

My pizza was uncooked inside and there was hair in it. This is disgusting considering we are in a pandemic. The cashier did not even want to assist me she refused to let m explain myself. This is utterly incompetent service. The pizza made me throw up

I pre placed an order at 18:45 for pickup, was told 15min sure no problem got there at 7 paid and was told order not ready fine I'll wait, 10 min later still no order Mr d guys come 3 orders leave 3other orders come and go 20min later still no pizza one lady cleaning the floors one sitting in corner eating chips other one "faith" her name sorting card receipts. Then I get asked 25min later what's my number I said 205 well guess what my order was on the shelf from the time I got there and they did not see it even after looking at it twice. I don't normally complain but then I was told to take the pizza it's cold and then was told they will re heat. I'm sorry that's poor customer service

We buy romans often. But every time we order the cheese pizza with extra ham, the pizza is either burned or almost no cheese. First time I let it slide. But we are probably on the 4th time the pizza is not up to standard. All the other pizzas we order with it was great. Its just the one. Dont know because its part of the one topping special or what. But its not good quality. Ive attached 3 photos. 2 of which is great pizzas. The other one is the cheese with ham.

I ordered a pizza telephonically spoke to Emily from Soshanguve Plaza, upon collecting after sharing slices others ate but mine was rather raw and the dough was uncooked and the taste for me was a bit off.

I would urgently request to be refunded with the amount as well as my trouble for collection. I'm very disappointed and I will no longer order there again.

Thus meaning they don't have a quality check point to ensure good service delivery.

I'm also going to post it on hello Peter my oder number was 51

I bit into a bone when I bit my pizza I'm very disappointed and mad about the quality of my pizza i could have choked on the bone

My pizza is not what I ordered and I have pressed beef, bacon and chicken and pepperoni and I ordered spare rib and avocado.

Good day, I ordered the following pizzas on Friday 9 July 2021 from Romans WILKOPPIES Klerksdorp.: Small Thick Base Hawain & Small Thick Base Tropical & Small Thick Base Tangy Russian & Small Thick Base Sweet Chili Chicken. The bacom on thr Tropical was raw. All the bases of the 4 pizzas was raw. This is unacceptable and not the type of quality that Iam used to. I had to go and cook the bacon and try to bake the bases, which resulted in the pizza being dry.

I went inside the shop, the ladies there just ignored me until one lady that was knocking off told them to assist the costumer they refused and said they were busy with other things, the lady knocking off helped me and said the Pizza will take 20 minutes, I went to wait outside because of COVID regulations, it passed 20 minutes whilst waiting whereas other people were receiving whilst outside, I decided to go inside to ask if it was ready, the three ladies that refused to help decided to ignore me and looked at each other whilst the one lady stood leaning on the rack that had a ready Pizza on. She asked me if I bought the Pizza from her. I kept quiet in dismay. The other lady took the pizza and gave me If I could, I would have asked for my money back. I am very hurt

I ordered a pizza over ubereats where I stated that I cannot eat Mozzarella cheese and requested cheddar cheese ( as I have done before) and my request was completely ignored and was charged for avocado when I didn't receive it on the pizza.
When I called to complain I was told to come in and they would exchange it for me. If I could drive there I wouldn't have ordered it to be delivered.
Completely disgusted and unsatisfied with my order and will be informing my friends and family to never order from your franchise again

rom: Liberty Promenade Webmaster
Sent: 04 July 2021 09:27 PM
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From: Naghila
Email:
Contact: [protected]
Topic: Complaints

Message Body:Hi my husband ordered to pizzas the seafood nd steaksupprime ones tht was on special nd it was delivered to us wen we open it nd started to eat both of the bases was wet nd had to cut it of am really disspointed cause I ddnt enjoy one bit of tht pizza