Roman's Pizza reviews & complaints 333
Keywords
pizza order service chicken phone delivery problem disappointed food payment store attitude driver wait customer cancel speak counter guy ladyNewest Roman's Pizza reviews & complaints
Spare Rib and pineapple pizza
I ordered a spare Rib and pineapple pizza this afternoon at the Durbanville branch. After waiting for over 20 minutes, I eventually got the pizza and there was no pineapple on it at all, only the meat. It tasted weird and not nice at all. I'm very disappointed and I don't see myself buying at Roman's pizza again. Roman's has been my favorite place to buy pizza but this changed today.
cold food and poor service
I phoned my order through at 12:40 and was told my delivery will take 15
minutes. After phoning 4-5 times asking where my order was and every
time heard a different story, the delivery eventually arrived, half cold and only at 1:45. Meaning we basically could not enjoy our food as we had 15min to eat. Really very disappointing delivery.
Desired outcome: LESS COLD FOOD DUE TO POOR SERVICE
Deactivate
I had a bad experience at romans pizza soshanguve plaza. I even fell on top of the steel because of their un organized store. I ordered online at 18h50
When I get there it was 18h50 my order was not ready yet. They moved us around until I fell. I asked them for my money back the cashier asked the manager. The manager didn't even bother to come and see what was the problem he just gave him permission to give me my money back. I have never saw such a bad service
Desired outcome: Bad service
Money deducted twice
We ordered our pizza at Roman's at Die Berg in store with my card . They charged me twice. Only when I got home and sow my phone I phoned the store and the lade said because it went off twice and because we are with nedbank I will have to wait 2 to 3 weeks for them to revert back into my account. It was not my mistake but I have to wait 2 to 3 weeks to get my money back.
Desired outcome: Get my money back asap
Pizza pie 3 cheese. Had chicken in it with a piece of bone.
Hi .
My name is Vishal from phoenix north coast KZN.
My son and his friends purchased pizza pie 3 cheese.
They bought 1 for my wife as well.
We are currently fasting so as all Hindu throughout the world.
While eating, she realised that she bit on something hard.
To her astonishment, she found a chicken bone.
When she tore open the pie, it has chicken in it .
How can the person do that to anyone.
Now she is broken apart and cannot proceed with our prayers for the next 8 more days .
I will have to publish this for the greater Hindu community to be informed.
Complaint / Product
I HAVE SENT AN EMAIL TO:
[protected]@romanspizza.com / [protected]@romanspizza.com / [protected]@romanspizza.com AT 9AM THIS MORNING.
it is 5 hours and no response - what a joke really.
email below refers:
Good day
I have purchased 2 large Pizzas from Romans at Chatsworth. I have placed an online order.
When I went to fetch:
1. The lady that served me did not even greet me, yet I greeted her.
2. I paid for the order and asked if the order was ready - she ignored me. She went on to bring the order and opened the boxes to show what's inside. All the Staff at Romans Chatsworth are so rude and arrogant., Start doing a survey and see the response. The order should not be opened by the Cashiers in the Store. All other customers see what's in the box and it is Covid - no other store opens the order during this time. The National Health Care should know about this and view their opinions.
3. My order was very very dry and HORRIBLE. The prices of the pizzas are the same as Debonairs and other places. Yet these people use proper ingerients and not PROCESSED. The entire pizza smelt of polony and tasted like it. The chicken Pizza was dry and stiff. It is mentioned at the Counter regarding processed items being used. Question: Must the order smell and taste of processed food.
Apart from the distasteful pizzas, your staff, just as well, is distasteful. Was it part of their training to be arrogant?
MUST CUSTOMERS DRIVE ALL THE WAY BACK?
I WANT MY REFUND FROM THE STORE.
I AM LOGGING THIS FURTHER.,
Desired outcome: REFUND
Poor service
I bought a pizza at protea Glen mall Roman's pizza. My slip number wa 222 for the order. I heard them calling 225 and I went to collect and the employee there said it's not yet out and I sitted down. I saw my order it was easy to identify cause It was a large and small pizza. The other employee who was busy with buying customers told the one who was supposed to assist with collection to give me my order he refused and said that he was busy checking another order which was not even done yet. It seemed liked the are people who are piriotised. The guy never assisted me. The cashier after some time had to leave the job he was doing of assisting buying customers, just to give me my long awaited order. I did not see the a name tag on the guy who did not assist me., but he was dark Chubby adult male around 40 years of age. He looked like the guy who assisted me. I don't remember the guy who assisted me but I think his name is siyabonga. I might go back to the store to buy again because of the employee who gave me my order.
Desired outcome: Teach them not to priotise their friends and treat everyone with respect and give them fair service
failed delivery
My Name is Shantel Da Gama i [protected]@ 40 Malmesbury street Coronationville [protected], i am registered customer for your online services i use on a regular bases,
On the 29th September i placed an online order # 146 @ about 18h30, the order amounted to R349.70, i received an sms notifying me my order will be delivered in 55min, at 58 mins i called [protected] the store and spoke to Nina who advised me the driver will arrive soon,
after another 30mins i tried calling again but no one answered, than at about 20.34 a guy by the name of Sibusiso called me and told me the driver could not make it almost 2hrs later, i manged to get transport to collect and on our arrival the store was closed
This morning almost after 24hrs Sibusiso called me again while i am at work trying to explain the driver still has a problem with his car, can i collect really after so many hours, totally unacceptable.
I explained the reason why i ordered was for supper to feed my family and because of them i had no choice to run around after 21h00 at night to get something to feed them .
Desired outcome: I demand a full refund and compensation for the inconvenience caused .
Pizza
Tonight on the 27 of september 2021 i ordered 2 pizzas a honey mustard and pineapple and a bolognaise pizza an to our dissapointment both pizzas were still raw.
Desired outcome: A REFUND OR NEW PIZZA.
One Large Pizza
Romans Pizza Brits has the worst service Imagine coming back from work tired you order and everyone who ordered after you gets their orders before you...How do we go from 150 to 151, 153 and 154 and the store is hot as [censored] mind you🤦♂️
Product and service
I ordered take away pizzas for my family and added extra toppings. The pizzas that arrived where disgusting to say the least no extra toppings where given so that money was stolen. I wouldn't let my family even eat these pizzas the way they looked so I ordered food from another establishment which alone behold provided me with the correct order. Don't even try call the Romans pizza to try find out what happened they make as if I am a criminal for even asking for extra toppings and the tells you what are you going to do about it and hangs up. Poor poor customer service. You will never see me again nor my money.
Romans chef salad
We often purchase the chef salad at Romans Wing Tip Montana Preoria. On 26 Sep we again purhased the salad. On our arrival home we found both portions to be extremely small, much smaller than we are used to. The lettuce was more than 1 third of the container with very little cheese, ham, croutans and other ingredients, much less than the usual portions previously purchased. I am ver disappointed and am considering alternative places to purchase the once excellent salad. One photo is the cheese, ham and croutans seperated from the lettuce the other if it has been mixed with the hobey mustard sauce
Desired outcome: Contact me tel [protected] or email deocul.[protected]@telkomsa.net.
Chicken and a meat pizza
We ordered through a Mr Delivery service last night. Can honestly say it is the worst pizza we ever had. Could not even finish the two pizzas. Dry and zero taste as in zero. Could have just as well eaten a cardboard box with cheese on. Very disappointing
Desired outcome: Would like a call from a manager
The box pizza foot print inside
we boughted 2 large pizzas this evening at Carnival Roman's pizza on our way home me and my wife we been eating the pizza and remember it was dark inside the car while we were eating it when open the box for dish up we found a large foot print inside the box so when things are like how safe are we in terms of our health since my wife is pregnant and we already ate the pizza
Service levels
I visited your store at R55 Mall un Centurion on 16 September at 14:30. There were one customer infront of me and about 6 staff members behind the counter. Not once was I acknowledged or greeted. I waited my turn and eventualy when it was the lady ignored me and helped the customer behind me. The service is absolutely shocking. I will never visit this store again.
Poor service and forget about some pizzas in order
Romans pizza waverley pretoria spend alot of money waiting for pizza to find out they forgot a pizza in your order and have to wait longer counter staff having arguments with driver for delivery in front of customers when you get your pizza all is cold accept the one they forgot nice will never see me again wish i had the owners number maybe he should go and see whats happening at his shop
Desired outcome: Nothing will never buy romans again
Pizza
We received pizza with mould on. The pizza was rotten with a sour taste. My siblings were subsequently sick afterwards
Romans pizza online orders
Good morning my name is Sibongile Manoto I ordered a pizza at romans jabulani mall in soweto did the order online it was 16:37 when I placed the order and did payment from my card of 230.80 after 2 hours of not receiving the order I called the shop and I was told delivery guy was on his way that was 18:20, I called again at 18:45 I was told they would call the delivery guy and ask him how far he was and they will call me back no one phoned back at past 7 I phoned again at this time I wanted to cancel my order and was worried how my money was going to be refunded I took my husband and we drove all the way to jabulani mall when I got there I told the manenger that I wanted my money I want to cancel my order it was 4 hours late he was a kind gentleman that apologised and said he will do a refund it's Monday today and I'm still waiting for my refund
I'm really unhappy about all this why does my refund have to take so long.
Regards unhappy customer
Desired outcome: I need my refund as promised
Full order not received with deliver
We ordered for delivery yesterday 4 sep @ 15:00.
We received the food but not the drinks.
Already paid for the drinkS an delivery but is still waiting for the drinks. Spoke to the Manager, Pule at the Welkom Srateway brach many time. Phoned the hole day and only received emty promises...
My name is Hettie and nr is [protected]
I will not order from Romans again
Desired outcome: I want my drinks deliverred
Garlic bread
Bought two garlic breads and only the top had garlic... inside there was no garlic butter nothing and the bread wasn't even toasted like it normally should be.
Desired outcome: Refund
Roman's Pizza In-depth Review
Overall Rating: Roman's Pizza is a top-notch pizza joint that consistently delivers delicious food and excellent service. With its wide range of menu options, affordable prices, and convenient online ordering experience, it's no wonder why this place is a favorite among pizza lovers.
Menu Variety and Quality: Roman's Pizza offers an extensive menu with a variety of pizza options to suit every taste. From classic favorites like Margherita and Pepperoni to unique creations like BBQ Chicken and Feta, there's something for everyone. The quality of the ingredients is evident in every bite, with fresh toppings and a perfectly baked crust.
Pricing and Value for Money: Roman's Pizza provides great value for money with its affordable prices. The portion sizes are generous, and the quality of the food is worth every penny. Whether you're ordering a single pizza or a family meal deal, you can enjoy a delicious meal without breaking the bank.
Delivery Service: Roman's Pizza offers a reliable and efficient delivery service. The pizzas always arrive hot and fresh, and the delivery drivers are friendly and professional. With their quick delivery times, you can satisfy your pizza cravings without having to leave the comfort of your home.
Customer Service: The customer service at Roman's Pizza is exceptional. The staff is friendly, attentive, and always willing to go the extra mile to ensure customer satisfaction. Whether you have a special request or need assistance with your order, you can expect prompt and helpful service.
Cleanliness and Hygiene: Roman's Pizza maintains a high standard of cleanliness and hygiene. The restaurant is always clean and well-maintained, and the staff follows strict hygiene protocols. You can dine in or order takeout with confidence, knowing that your food is prepared in a clean and sanitary environment.
Ambience and Atmosphere: The ambience at Roman's Pizza is casual and inviting. The restaurant is tastefully decorated, creating a cozy and welcoming atmosphere. Whether you're dining in or ordering takeout, you can enjoy a relaxed and enjoyable experience.
Location and Accessibility: Roman's Pizza has multiple locations, making it easily accessible for customers. Whether you're in the city center or the suburbs, you can find a Roman's Pizza nearby. The locations are conveniently situated, with ample parking available.
Special Offers and Promotions: Roman's Pizza regularly offers special deals and promotions, allowing customers to enjoy their favorite pizzas at discounted prices. Whether it's a buy-one-get-one-free offer or a discounted meal deal, there's always a great deal to take advantage of.
Online Ordering Experience: Ordering from Roman's Pizza online is a breeze. The website is user-friendly and intuitive, making it easy to navigate and place your order. You can customize your pizza with your favorite toppings and choose from a range of sides and drinks. The online payment process is secure and hassle-free.
Dietary Options and Allergen Information: Roman's Pizza caters to various dietary preferences and provides allergen information for their menu items. Whether you're vegetarian, vegan, or have specific allergies, you can find suitable options on their menu. The allergen information is clearly stated, allowing customers to make informed choices.
Social Responsibility and Sustainability Efforts: Roman's Pizza is committed to social responsibility and sustainability. They source their ingredients from local suppliers and support community initiatives. They also prioritize eco-friendly practices, such as using biodegradable packaging and reducing food waste.
Loyalty Program: Roman's Pizza offers a loyalty program that rewards customers for their continued support. By signing up for the program, you can earn points with every purchase and redeem them for discounts or free items. It's a great way to enjoy additional benefits and savings.
Reviews and Testimonials: Customers rave about their experiences at Roman's Pizza. The positive reviews and testimonials speak volumes about the quality of the food and service. From the delicious pizzas to the friendly staff, it's clear that Roman's Pizza has a loyal customer base.
Additional Services and Amenities: In addition to their delicious pizzas, Roman's Pizza offers a range of additional services and amenities. They provide catering for events and parties, ensuring that everyone can enjoy their favorite pizzas. They also offer a convenient drive-thru service for quick and easy pickups.
Competitor Comparison: When it comes to pizza, Roman's Pizza stands out from its competitors. The quality of their ingredients, the variety of their menu, and the affordability of their prices set them apart. With their excellent customer service and convenient online ordering, Roman's Pizza is the clear winner.
Recommendations and Improvements: While Roman's Pizza excels in many areas, there is always room for improvement. One suggestion would be to expand their vegetarian and vegan options to cater to a wider range of dietary preferences. Additionally, offering gluten-free crust options would be a great addition for customers with gluten sensitivities.
Most discussed complaints
No wonder roman's doesn't respond 7 (opinions to this review) Service and attitude 1 (opinions to this review)Recent comments about Roman's Pizza company
Service and attitudeYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with Roman's Pizza?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Roman's Pizza Customer Service. Initial Roman's Pizza complaints should be directed to their team directly. You can find contact details for Roman's Pizza above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Roman's Pizza. Discuss the issues you have had with Roman's Pizza and work with their customer service team to find a resolution.
So basically ONE experience changed your outlook. Okay.