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Customer Service

77777 (Metro Manila)
254 777 (Cebu)
222 777 (Davao)
Shakey's Wow Center, Km 15 East Service Road, Corner Marian Road 2, Tindalo St., San Martin De Porres
Paranaque City

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Complaints & Reviews

Shakey's PizzaKept me hanging on the phone

I called the Shakeys Binan Laguna around past 5 in the afternoon inquiring about the bday pizza, cause I just realized I got 3 supercards and my birthmonth is September and It's already the 30th. So the one who answered assist me for a while but then left the phone while I'm still talking to him. I've waited for 15mins thinking they might be busy but they were just chatting and laughing at the background. I called again and ask my other queries. It was the same guy and told him what he did earlier. Making excuses that I got cut off etc while I still hear them. He didn't even apologized. I sarcastically said I'm sorry about that and he just said "OK". Will never go back at this store ever. Rude customer service.!!

Kept me hanging on the phone

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    Shakey's PizzaNot allowing people over 60 to dine in their restaurants

    I think it is disgraceful and discriminatory to stop people over 60 dining in there restaurant in Robinson`s Place, Iligan City. These are the people wo have fought many wars so that the workers of Robinson`s are alive and free today. Is this the way Shakeys honours there older people, If so I am afraid I and a few hundred others will never dine there again.

    James Mc Gowan

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      Shakey's PizzaDelivery

      I have been ordering Pizza from Shakeys for a long time - I even ensure to always have Supercard. However, I am feeling disappointed that whenever your LaMarea branch caters to me, delivery is always late. There was even a time that I was told on the hotline that delivery will be with additional 30 mins - equivalent of 1.5 hours, I accepted but it still was delivered after a total of 2 hours. Just today, I got so tired of this type of communication. Of receiving incorrect waiting hours and waiting longer than I expect. Sometimes, I can't even eat the delivered food anymore as it is already cold.


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        Apr 07, 2020

        Shakey's Pizza — Undelivered foods on birthday!!

        I have placed my order on 4th April and scheduled a next day delivery at 5pm intended for my son'...

        Shakey's PizzaDelivery

        Now app says no order

        Sent from Yahoo Mail on Android

        On Sat, Apr 4, 2020 at 11:04 AM, Shakey's Delivery

        We are now processing your order!
        Dear Richard Frazier,

        Great day! Your order is now being processed.
        Your Order Details
        Tracking Number: [protected] second day second order no delivery

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          Mar 14, 2020

          Shakey's Pizza — Bad service. Waited for almost two hours

          Good afternoon... I am flying out this evening, and wanted to have a nice pizza for lunch. I was in no way...

          Shakey's PizzaService

          I was so upset about my valentine's date yesterday (feb. 14) here at ace hotel room 918 in pasig, I ordered about 8pm upon finishing my order thru phone at 8:10pm. The one I talked promised my order to be delivered on or before 9:10pm or my pizza is free. It took me one hour and 17mins. That i've waited for my order. What will be your fast action about my concern.
          Thank you in advance.
          Cell. No [protected]


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            Feb 14, 2020

            Shakey's Pizza — Service and branch

            Shakeys nasugbu branch philippines. This branch took so long to accomodate people.. Seeing lots of available...

            Shakey's PizzaPizza, pasta, staff, service crew

            I ordered worth p2, 899 monster meal.
            We waited for 40 minutes for the food. The carbonara and skilletti is "cold" the pasta wasn't cook. The service is really [censored] I asked for the glass for 5 times and when they give the 2 pizza that I ordered the hawaiian smells "alcohol" the dough is not cooked, I asked for replace and I will take out my order the one that they gave me is the same smells like alcohol and the dough is not cook. If I asked for water I need to wait 20 minutes and asked them for thrice. Please do something to this. Service crew and manager is not doing their job.

            Pizza, pasta, staff, service crew
            Pizza, pasta, staff, service crew
            Pizza, pasta, staff, service crew

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              Feb 11, 2020

              Shakey's Pizza — This branch made mistake of my order 3 times.

              This branch made mistake in my orders, this happened to me twice already plus one last night. I did not...

              Jan 17, 2020

              Shakey's Pizza — Food/service

              Spaghetti and Carbonara serve cold, crews are busy as hell as if the store are very crowded. They will passed...

              Jan 04, 2020

              Shakey's Pizza — Poor service and lacks commitment

              Dear Sir/Madam, After we ate in Calamba, we went to Shake'ys Halang to eat ice cream but unfortunately...

              Shakey's Pizzasuper delay of payment for supports

              We work there as a support for bulk orders last december 12 they asked for id and signature and they didnt explain how much they would pay us or how long it would take. We accpet the offer for working there as a support since we badly needed the money for christmas, but unfortunately newyear and chridtmas passed by we still havnt recieve our payment. We asked the manager about this and the reason we got is that he just finished completing the paperworks. We worked there becuase we need money fo the holidays so we can buy gifts but that stupid managare ruins it. So thankyou for delaying our payment its january 3 right now and still we havent recieve our payment

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                Dec 30, 2019

                Shakey's Pizza — parking lot

                I Cynthia fallas and Luis Vargas hereby that, On December 29 2019, at 9:20 pm. We parked our car Toyota...

                Dec 28, 2019

                Shakey's Pizza — online delivery service

                This complaint is in reference of Transaction [protected] placed last December 24, 2019. What was to...

                Dec 26, 2019

                Shakey's Pizza — the service of your crew was so inappropriate

                Last night we ask if it is still open a crew said it still is then later on another crew approach my mom...

                Dec 26, 2019

                Shakey's Pizza — unethical behavior of manager towards their employees

                I heard the whole conversation of a resigning employees and his manager. The manager was a guy and he wa...

                Dec 21, 2019

                Shakey's Pizza — shakey's deal 2 package

                Deal 2 package ¹Spaghetti platter was served cold and less than usual Shakey's standard quantity ²Chick...

                Nov 28, 2019

                Shakey's Pizza — double billing transaction

                Dear Sir, Madam Good afternoon. I would like to file a complaints vs the Shakey's Sto. Tomas Batangas. I...

                Oct 15, 2019

                Shakey's Pizza — partnership with their "exclusive" party partner (kcas balloon works and party needs)

                Oct 13, 2019 My Son's birthday took place at your BF Aguirre branch last Sunday, Oct 13. We booked a month...

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