Shakey's Pizza Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

International Family Foods Services, Inc.

Shakey's Wow Center, Km 15 East Service Road, Corner Marian Road 2, Tindalo St., San Martin De Porres
Paranaque City

Customer Support Phone Numbers

77777(Metro Manila) 1 0
254 777(Cebu) 1 0
222 777(Davao) 1 0

Shakey's Pizza Complaints & Reviews

Shakey's Pizza / partnership with their "exclusive" party partner (kcas balloon works and party needs)

Oct 15, 2019

Oct 13, 2019 My Son's birthday took place at your BF Aguirre branch last Sunday, Oct 13. We booked a month before (2nd week of September) and as an excited parent, I want to have a few additional gimiks for the event. I inquired if we can setup a photobooth and your branch supervisor to whom we...

Shakey's Pizza / product and service

Oct 05, 2019

I was delivered an incorrect order yesterday. I called the hotline right away and advised theyll get back to me asap but they did not This is not the first time this happened. They say its late and its free, well its not late but it is not correct. I think they really do this, just for it...

Shakeys / incomplete orders

Sep 07, 2019

This is the second time that your delivery is incomplete. "send a shakeys to a loved ones" So anticipate that not all is informed some of us is sending it to surprise them. And this issue is keep on repeating. Your actions is fooling us. We pay for the right amount and your giving u...

Shakey's Pizza / I am complaining about the employees not cooperating with me

Sep 06, 2019

The other day on Monday on labor day actually my mother my daughter and my step dad went to the shakeys on Las lunas in San gabriel, CA for dinner . And they had left my phone there within the booths and I had called the next day because I was sleeping the rest of day because of work and...

Shakey's Pizza / pizza and customer service

Aug 27, 2019

Shakey's PizzaThe chicken and Mojo's were really good. I'm complaining about the pizza. We spent $100.05 last night and the pizza was horrible. There was hardly any toppings, very little sauce and very little cheese, plus the pizza crust and cheese was burned. When I asked to talk to the manager, a...

Shakey's Pizza / Bad Service

Aug 18, 2019

To the Manager of Shakey's SM Cebu City Branch, Good day Maam/Sir! I would like to file a complaint regarding your Server, Mr. Sam last August 18, 2019 at around 6:10PM at your branch in SM Cebu City. I would like to report the following incidents I noticed to your server. 1. I was at the...

Shakey's Pizza / call center agent

Jul 21, 2019

Very poor customer service. Lazy & doesn't know how to explain well. At first, she asked me if i'm willing to wait for 75 mins. due to bad weather & i said yes. She hold me for a minute told me that the branch that will cater our delivery address has reached their maximum order so they...

Shakeys SM Rosales Branch / food server

Jul 07, 2019

Just today, Sunday, July 7, 2019 when my family is about to order food here at Shakeys SM Rosales Branch, your food server named Marc Clary Obejo, due to his carelessness, messed up my shirt and my wife with gravy sauce. I am waiting for him for at least apologize but to no avail. What do...

Shakey's Pizza / complaints about the food being delivered

Jul 03, 2019

I am here to complain how the prices does not match with the quality of food. I used the Shakey's app to deliver for a friend in Cavite and they received a raw pizza, the dough was uncooked and mostly microwaved foods. I hope you will fix that problem, make sure employees do deliver food...

Shakey's Pizza / a service crew

Jun 30, 2019

We are waiting outside and waiting to entertain us the 2 crew saw us but they don't mind us they keep chatting while we are waiting they don't have a plan to entertain us so i called her and told her that are you already close she said no so why they are not entertain their guess? Poor...

Shakey's Pizza / my toppings were stuck on the cover of the cardboard!!

Jun 23, 2019

Shakey's PizzaI ordered 2 party size pizzas on June 16, 2019. When i opened the boxes BOTH pizzas's toppings were stuck on the cardboard covers. I can submit photos if you wish. I just thought you should know because i was mot very happy, and i am a SuperCard holder but am reluctant if i will order...

Shakey's Pizza / stolen samsung tablet from my 5 year old daughter inside your store

Jun 17, 2019

Just awhile ago around 6:30pm at Shakeys Maimpis branch City of San Fernando Pampanga. We are having dinner with my Family. and at that time the resto only have 4tables including us. and we dont have anybody near our daughter loss her Samsung Tablet inside your Restaurant. i...

Shakey's Pizza / the delivery is late, the order is incorrect and the special instructions are not followed

Jun 14, 2019

Shakey's PizzaHi Shakey's, We are not happy! We ordered pizza from you for a birthday celebration, but the order was LATE! We are on a very strict schedule and was expecting to start our party at 11:00 PM. We thought that the pizza will arrive at 10:41 PM but it arrived 11:20 PM!! The order was late and...

Shakey's Pizza / poor online service

May 14, 2019

Shakey's PizzaI placed my order last night may 13'2019 at around 9:41pm via online delivery, my order was placed I received email, knowing that you have 2hrs allowance to accommodate my order I assumed that 12midnight to b exact I will receive my order! This is my first time actually, and there should...

Shakey's Pizza / product and service

May 08, 2019

Shakey's PizzaThe serving is very poor we start to order around 7pm until 8pm our order is not complete and we are serve with food not quality anymore. We decided to takeout all are remaining order but epic fail they provided us with wrong orders. I notice also the kitchen they keep smelling the food...

Shakey's Pizza / free birthday pizza

May 06, 2019

Shakey's PizzaHi! Good evening! Gusto lang namin ireklamo yung nangyari kanina sa Shakeys Pearl Drive (May 6, 2019 before 630pm). Nagpunta kami para iclaim yung free birthday pizza ng mother ko. Ang name niya is Marilou C. Cuevas and May 05, 1962 ang birthday niya. Eto yung Shakeys Card No. [protected]...

Shakey's Pizza / I am complaining about the service and about the crew who served us

Mar 31, 2019

The name of the crew is Valerry. Actually, this is our first time to eat at that branch. And unfortunately, we are so disappointed. I was asking her to take a picture of us but she refused and said, "wait lang po." And then all of us was shocked about what she did. And after a few minute...

Shakey's Pizza / international visa card debit

Dec 19, 2018

Shakey's PizzaDetails used in placing orders last Dec 17: *Beatriz Tobias *85T Policarpio St San Jose Navotas City *[protected] *[protected] Return back what is charged to my visa card My niece used my visa card and it was charged as per my mobile confirmation but when my niece called the...

Shakey's Pizza / management problem - sm city davao

Nov 22, 2018

Good morning! I just want to complain and report about the injustice behavior of the management in Shakeys-SM City Davao branch. I'm one of the families of their employee who resigned. This is not the first time happened, and its not simple problem because I believe that every employee ha...

Shakey's Pizza / service

Nov 01, 2018

Hi. I'm very dissatisfied with my online transaction with shakeys yesterday. I used deliver to a friend. The delivery was asking for a payment but I already paid through my visa card. She even calls after that re the payment. The pizza flavor was wrong and pasta. It was really a...

Shakey's / manager rude and unresponsive, captain as well.

Sep 10, 2017

Sunday sep. 10, 2017 time of incident 2:39pm This incident took place on the above mentioned date at shakey's maimpis Mc arthur highway, brgy. Maimpis, san fernando city, pampanga. I am a regular customer of shakey's entirely, and of shakey's in most of pampanga partly. Especially my...

Shakeys Pizza Parlor / Bad service

Feb 10, 2017

my wife and i went this evening for dinner, first they told us there's no space (table), but i saw 1 table vacant, i was the one told them that i saw 1 table unoccupied. Maybe they dont have a choice they let us occupied that table. When we're done eating, we ask for our bill, but the crew...

Shakey's Pizza Parlor / Delivery

Aug 14, 2015

We would like to complain your representative agent and also Shakey"s Company. Dapat wala na kayong Delivery order na tinatanggap qng hindi nyo kaya iserve di ba! Sana sa iba na lang kami nag order grabe nmn kau d ninyo naisip customer nyo wala kaung mga pakialam. BWISIT umasa kaming dadating KAINIS TALAGA.

Shakey's Philippines / poor display of urgency to complaint filed

Jan 10, 2015

Shakey's PhilippinesBotched delivery of 2 Party Size thin crust pizzas- what we got were 2 large circles of plywood for crusts, and lame toppings. Local brands such as 3M or Lotsa Pizza would have given us better food quality than what we ordered, which came from Shakey's Las Pinas branch. BUT- true...

[Resolved] Shakey's Pizza Parlor / Hazel May Moises Insensitive Service Crew

Oct 09, 2014

Well, a Shakey’s insensitive waitress named Hazel May Moises let we wait for 1 hour for my Manager’s Choice Pizza even though she said it only take 15-20 minutes. She didn’t accommodate my order and let it swap to other customer. For full details >

shakeys pizza / senior citizen discount

Feb 23, 2013

At around 5:44 PM of February 23, 2013, in Iriga City, Philippines, this customer purchased on take out basis 1 Belly Buster HT Party PIZZA priced at PhP576.00 subject to a STATUTORY DISCOUNT of 20% for a Senior Citizen plus 12% VAT Exemption on the sale. Upon payment of the bill and...

Shakey's Pizza / Bad customer service


The manager is very rude and wouldn't take my order, kept yellin at me an made it seem like I was trying to get free food, she wouldn't place my order, when I asked to speak to a supervisor she hung up on me