Roman's Pizza
reviews and complaints

On the 14 of April 2023 at 19:30pm I went to romans pizza to buy pizza for my kids so in a second I ordered a pizza I received the emergency call I asked them to cancel the order but they refused to cancel the order the lady said this is restaurant they’re not allowed to cancel the order I should wait for 15mins and she gave me attitude insulted me her name is nelisiwe and they even gave me the wrong order but I took it anyway because my kids they were calling that there’s someone at the door knocking they were scared. am not happy with the treatment after I spent my R260 at romans pizza.😠😠😠😠😠😠😠

To whom it may concern ;

I am not a person that normally complains , but I have just have enough of Romans pizza . I will state that I will not be pitting my feet in any of your shops again not after today.

Let me start from the start; I have had four ( 4 ) very disapointing experiences in three of your stores in Pretoria namely;

Mayville Mall , Waverley and Rietfontein Pavilion.

On three of the different dates I never even received a pizza . My docket or receipt number was never called out and I waited on each of these days at least 20 minutes for a small pizza after paying , I left in disgust. And noticed once that people that ordered after me got their two or three pizza s before me.. I stayed away from your shops for around two months.

As I am single , today 9 / 04 / 2023 , I did not feel like cooking, and decided to get pizza, I went to the Rietfontein branch and order and paid for the pizza , then a gentleman and his come in after me after 5 min and placed an order. i was standing outside and having a smoke . To my suprize the got their pizza s before me .i waited another couple of minutes , still no pizza , when I told that i wanted my money back and that I did not want the pizza anymore , because of what had happened . I had to hear that the pizza s where ordered by phone , where as I saw them place and pay for the pizza , oh they had ordered two large pizza s ,And I had to wait because I ordered a small

Really ! It is the worst service or client treatment that I have recieved . And if you are wondering if I was anger when this happened the answer is YES . So i will not ENTER your stores again

Yours Sincerely

A.m de Wet

Hi there

Experienced horrendous service at highlands north

Order placed online got an sms advising the order is cancelled an hour later stating order could not be fulfilled.

Bank account still has the money taken.

My family was not fed and wandile at highlands north advised me not so politely that is not his problem at all and put the phone on the counter and left me hanging

As far as i am aware this is against the CPA and am willing to take this matter further if not adressed

My number is [protected] and consider this not only theft but the worst service i have ever had experienced

I am still waiting for my refund pf R299.8

The order can be tracked via my mobile number

I await your compensating email Alternatively i will take further steps

Regards

Grant

[protected]

6th April 2023

I phoned Roman's pizza for a delivery at 11:01. They said the pizza will be delivered.

Then at 11:50 a man phoned me back saying he had an incident but didn't explain the incident and just hang up.

He phoned again at 11:56 but when i answered the phone went dead.

I phoned back at 11:58 to hear what the problem was. He said that he delivered the pizza at the wrong place and he is busy trying to fix it. It is now 12:20 and we still didn't receive any delivery or an explanation on what will happen now.

It was already 12:35 and we still didn't hear anything so i phoned again and the lady told me that they made new ones. It's on it's way.

I had to use my airtime because they are not communicating with me with the progress.

12:50 the delivery guy arrived and when he got here the card machine didn't want to work. He left the pizza and went to fetch another machine.

It is very unprofessional. Thank you

Good Day

First i want to start off by saying that Roman's Pizza @ Selcourt Towers is the only place i order pizza and i have NEVER had any issues with them in the past.

Today that changed. Firstly i ordered online and it took my payment only to get a msg later saying the store didn't get my order they would reimburse my payment.

Then i ordered on the app and paid AGAIN only to receive another msg from them saying my order was declined.

I then phoned my order in and was told my order would take 20 min. After an hour i phoned AGAIN and was told the driver was on his way. Another 40 min later and still no order i phoned AGAIN and was told they would contact the driver and get back to me. 10 min later still no word from them i phoned them back only to be told more excuses that they only have 1 driver.

At this point it has been 1 hour and 50 min and still no delivery.

I then instructed them to cancel my order. 5 min later the driver pitched. I asked him if they phoned him and he said they hadn't phoned him. I then asked the driver if the pizza's were still hot to which he replied NO. I Then told him i do not want that order anymore.

I am very unhappy with the customer service today and doubt that i will be ordering from them ever again.

How can you expect a customer to wait nearly 2 hours for their order while continuesly phoning and getting nowhere.

I would HIGHLY appreciate feedback on this.

Regards

Tessa Crawford

Hi there,

My name Peter,

I have a complain by the service,

This this is second time one of the caisser trite me like this

I have l have most than 3years customer here by romains pizza parklands is my first time the all those rubbish.

This guys don't have respect with customers, shouting, and very rude.

Please I want you handle it for this problem, I'm very said for this.

I ordered a pizza through Mr D. Est delivery time was 6.32pm.

Received order at 6.50pm. Driver said that he collected the order(on the online tracking it showed that he left the store at 6.19pm). He left the store and 8min later was called to come back as they gave him the incorrect order. I spoke to james at the store and he blames the driver. We had to eat a cold pizza. Unacceptable that no one takes responsibility for this and just passes blame. There wasnt even an order number on the pizza as per attached photo.

I went to romans pizza at showgate in Bloemfontein and I order 1 pepperoni pizza pie and 2 salami pizza pies and 1 chicken and feta with sweet chillie sous. The lady at the till tel me they dont have salami then I said ok I want 2 pepperoni 1 ham and 1 chicken and feta with sweet chillie sous she gave me a slip with the order and when we eat at 1945 I see that they give me 3 pepperoni pizza pies and 1 chicken and feta with sweet chillie sous and the chicken and feta with sweet chillie sous have nearly no sweet chillie sous in it it whas very dry the chicken and feta with sweet chillie sous pie I whas at bloemgate romans pizza about 1745 on the 14 of march 2023 my no is [protected] and my email is [protected]@gmail.com and I stay about 115km from romans pizza

A few years back, I bought a small Pizza from Romans, for the first time, and there was hair on my Pizza. It was just so disgusting.

Second time/ Last time: My husband wanted pizza from Romans so I said that I will try it even though I didn't trust the food there. But to my surprise the food was great but the service was really pathetic - I was told that my order will be ready in 20 Minutes. It took 1 entire hour and the staff were very unprofessional.

to wrap-up, I personally, will not support Romans Pizza again. They just a big disappointment for me.

Hi

I'm not pleased at all with the service at Alex mall specifically from the lady by the name of Mpho Mathebula ,I ordered 2 large pizza for 149.90 ,1 thin base and 1 thick base and she tells me that after 6 there is no thin and I normally buy there and never been told that and after processing my transaction 2 min other customer comes and she buys same thing thin and thick base and his order was processed and I decided politely asked her to change my order and give me thin and thick base with attitude told me that's its impossible once u buy can't change I was angry cause she told me that there is no thin base but the other customer comes and order same thing and he get it ,I'm not pleased with her service MPHO MATHEBULA

So on Friday night 24/02/2023 I phoned in at 7:10pm to place a order with Roman's pizza Roodepoort. I was informed that delivery will take between 70 - 75min. So is said that it is fine I will wait a little bit. At 8:45pm the food still didn't arrive, so I called in again. The guy that answered said he will call the driver to find out where he is and call me back. At 9pm he called back and said the delivery will be there in 4-5min (9:05pm) so I went out to get it( mind you I'm on crutches so standing so long is horrible). At 9:10pm I called again as it still didn't arrive and my kids are now very hungry. When I phoned the number I got a message that they are now closed. At 9:15pm the order arrived. This is unacceptable to say the least. Then the should have said delivery will take 2hours or more. Our food were luke warm when we received it. That's not nice. If my kids were not that hungry I would have canceled it. Please look into this as I order at least 5 times a month and know this is not good service.

Thank you awaiting your response.

Candice Badenhorst

We placed an order for collection at the randfontein brance. We got there and paid the order. About half an hour later we received a call we have to come back and pay the rest of the amount as it was incorrect. Went back all the way from krugersdorp to come and pay the outstanding amount. Once again the swiped the wrong ammount i had to swipe 3 times for one order this is unacceptable.

I need to get feesback on this or i will take it further we had to swipe 3 times and pay all those bank charges and they had a bad attitude.

The Crossing Mahikeng- Yesterday 15th February 2023 i was hosting a number of kids at my place for my child's PIZZA and Burger Party.

I purchased two different flavours of pizzas. The PIZZAs were both RAW. I contacted the store immediately that evening and was told to take a picture. The person i spoke to that evening was very apologetic and understanding. Luckily Burger King saved the night with their freshly fully cooked burgers.

Today, i am confronted with a person by the name of Patrick claiming to be the "manager", who from the on-set was confrontational, unprofessional, arrogant, lack of proper communication and RUDE. He should be in your training videos on how not to act as a manager.

I took sample slices of the two different slices and patrick tells me he will give me one pizza, yet I spent money on two pizzas. The fact that I spent money and fuel going to and fro to the store yesterday as well as today for a person claiming to be a manager having the raw product in his hand and telling me to get 1 pizza is very disappointing. He is trying to convince me the pizza is cooked yet one can see and taste the dough. Coming from a hospitality background and working in the tourism industry, patrick must have missed the customer serves training and needs to attend. Make sure he completes the full training. It is worrying and embarrassing to have a ''manager'' representing your brand.

I would like to be fully re-reimbursed and an apology from patrick ( the person representing the ROMANS PIZZA BRAND AT MAHIKENG CROSSING

Good afternoon,

After ordering 12 Pizza's for a work department lunch it was a total disaster. First the online order took too long and the order went into "Time out" but the payment went though. Then I called the shop and asked did the payment go through. But the lady who answered the phone does NOT understand one and wasn't able to help me after a while she gave the phone to het "manager" the manager was more helpful and we could understand each other he then confirmed that we paid and the order is processed. We then went to the shop and they only then told me no payment was received. Then I had to go back and collect my card (The whole departments food got cold) Got back and then the counter lady did not understand her manager to let me pay for the food. He then helped me and I paid they gave us our pizza's nice and cold. Only when we got back at the office the told us we forgot some of our pizza's. WE HAD TO GO BACK AGAIN! This was the worst service I've ever gotten at Romans Pizza.

I had gone to Romans Pizza Tsakane mall today to buy 2 BBQ chicken and pineapple pizza around 07:30 I was order number 130 they gave me wrong pizza. I realized that and went back to inform them they took the pizza and stalled a little bit, they then called me I checked and saw the pineapple. When I arrived at home what they did was unbelievable they gave me the same wrong pizza and just topped it with pineapple when lifting the pizza the pineapples just fell showing that they just placed them without
I don't know if your staff are trained to deceive customers or what I felt cheated as a customer, I didn't get what I paid for.

On the 07-02-2023 I went to Roman's Pizza Southgate to buy a chicken supreme. Oh my, inside my pizza I got the biggest onions and green peppers. I must say I was so disappointed because that made me not even enjoy my pizza because it smelled the onions inside. It was the first time I came across such big onions so please if that is how you do the pizzas hayi please change the size of your onions🤮

I went to Romans Pretoria gardens on 03/03/2023. Worst experience of my life. First I placed my order and I ordered a margarita mushroom, three cheese, chicken and mayo and pepperoni. The lady told me it would be 20 minutes. Order was placed at 19:59. At 20:30 I went to the counter to ask for my order as they were calling out orders Long after mine. For example my order was 409 and they were busy calling orders like 427. The lady took my slip and went to a guy witch ran to the kitchen and quickly prepared my order. When I got home we got two chicken and mayo and two three cheese. The packages were not even marked and when we opened the pies they looked like they were from a dustbin. They looked like only a pizza base with nothing inside. The filling was not even one bite. The rest was just dough. I gave it to my dogs. I hate that place and I will never in my life support Romans ever again. Don't even phone me with free meal vouchers or any kind of freebies. I am so pissed with romance. I won't even buy at any other branch ever in my life. I hate that place.

Yesterday on the 25l01l2023 16:30

Roman's Pizza Gandhi Square.

I received the worst service ever.

I ordered 1 pepperoni and BBQ, I Got a absolutely different order. The lady hand such a bad attitude as well.. I'm honestly disappointed since I had to walk all the way from my place to buy pizza Uptown.

Round about 18:09 we placed an order telephonically, 2 large thick base four in one, 1 large tropical thick base and 1 large Hawain thick base, as always and the lady said the order will be ready in 20min time. 18h30 we paid for our food and same was still not ready. 18h40 the lady at the counter gave us only 3 pizzas. We told her that we ordered 4 and paid for 4 pizzas. We showed her our slip. She then gave our pizza to the mr delivery driver. We again had to wait for our food. Customers who paid and ordered at the desk after we ordered and paid received their food before us. Dissapointed and not checking the last box, we went home, opened the box and we received a Hawain thin base pizza with mushrooms, which none of my family members eat. The pizza was cold, hard and dry. This was the worst pizza i have ever eaten. The service was horrible. We are regulars and this is the service we receive?

I order my first pizza at 17:53pm and the delivery guy didn't pitch up, I phone Mr D delivery and spoke to a Mr Unathi, he place a 2nd order because a hour pass already with the first order, I am very disappointed in Roman's pizza n Mr D services the second pizza arrived here very cold so, it wasn't fresh n warm. I paid for bad services plus a cold pizzas