Complaints & Reviews

Sizzling Pubs — Appalling service and toilet facilities

To whom this may concern I am writing this email as I have already complained via sizzling pub itself on 1...

Sizzling Pubs — food

Have used sizzlers several times and always enjoy our meals, tonight I took my son for his birthday, we had...

Sizzling Pubs — starter

We ordered a starter of Hallumi fries, and when this arrived it was poorly presented and certainly not worth...

Sizzling Pubs — health and hygiene

My partner a i had just got our meal at 17.50 thursday 9th january 2020 when a dog wondered past our table...

Sizzling Pubs — christmas party 26/12/19 1pm for 5 people (complaint) service

complaint from Mrs jenny rock on behalf of her son mr vince rock. Booked in my daughters name mrs d webb on...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

Sizzling Pubs — service and food

We booked a table for 4 on a Sunday 29th December 2019. on arrival no one was there to show us to our...

Sizzling Pubs — starter/food/service/management

Hello I have just visited one of your sites in Rotherham named the King Henry pub, in which i visit regular...

Sizzling Pubsconditions

I drink regular in the wheatcheaf pub of yours in bognor regis.
The heating has been broken for over a week. Customers are sitting shaking in coats trying to keep warm. This is unacceptable.
The land lady is doing nothing to fix the problem.
Its losing customers because of this problem
Please sort it immediately.
A business should put customers first this is clearly not being done.
On top of this recently they are running out of popular beers which has never happened before. And the mens toilets are disgusting you have to wear Wellington boots to enter in there.
What has happened to our much loved community pub?

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Sizzling Pubs — chef

    After waiting fifteen minutes to be served, chef came from Kitchen and said no more food will be served a...

    Sizzling Pubstime factor

    We have been using the Chessington oak pub, moor lane, Chessington for over 5 years on our way back to Essex. But no more, today my partner and I ordered our meal at 5pm and was told it would be 30 mins so we agreed (even though the pub was empty) after 40 mins we asked where the food was and they said we told you it would take 30-40 mins which they never did. After 55 mins we asked again and they said they would investigate. It finally arrived after an hour! Absolutely disgusting, especially when the pub was empty. Asked to speak to the manager, only to be told "don't know where she is". What a way to run a pub, it is run by young boys, surely someone must be in charge. Since the change in management the place had really gone down and is always empty. You need to give someone decent in.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Sizzling Pubs — poor service and poor waiting time

      Hi we visited one of your sizzling pubs in droylsden called the haddon hall tonight on the 17/10/19 the...

      Sizzling Pubs — food

      Not received what was ordered. The young guy got the order wrong the first time. We had to go back over the...

      Sizzling Pubs — sunday lunch - frozen blade of beef

      Visit made to the above pub yesterday 8.9.19 Opened a tab 14:57 acc no. 7272 Amy Ordered food mixed grill...

      Sizzling Pubs — restaurant

      So we went to the resturant at 10 past 7 to have a family meal which included of three over 18s and 2 17 year...

      Sizzling Pubs — service quality of food

      I made a complaint several weeks ago about the "Oak and Acorn " in Oakwood Derby. I still have not had the...

      Sizzling Pubs — food

      Hi want to just say me and my husband thought we would try your restaurant carrmill and we were very...

      Sizzling Pubsship inn paignton devon

      on the 8th of july my wife grandson and myself went for a meal for my 70th birthday we arrived at 5.15 pm we ordered drinks and a meal we waited about 30mins when one of the staff came to say that one of the meals would take a little longer as the manager has to go to torquay to get some bar-b-que sauce we wasn't asked if we wanted to order something different of the menu so we waited after another 15mins my husband asked how much longer we had to wait they said they will sort it out the pub was not busy soon we waited then people that had arrived a good 30mins after us got there meals and one of the meals that they were served was the one that we were told that we had to wait for so my husband went again to see what was going on as we were still waiting a hour after we ordered and we couldn't understand that people that came in well after we were there was getting there meals so we decided we had enough of waiting so we told them that we want to cancel the order we paid for the drinks we had and went else where nobody seemed to care my grandson who is 7 was very hungry but that didn't make any difference to the staff we are locals and use the ship quite often but to be let down as badly as this i don't think we will be using the ship again for a very long time i hope you could look into this for me and hope to get a response soon thanking you Mr L.Davis

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Sizzling Pubsservice

        Good afternoon

        I went to one of your public houses for the 1st time (Myvod Wednesbury)
        there was only one bar staff on and she looked like she didnt want to be there, We proceeded to order food, i asked for the spicy beef to just be told " we got none of that" no sorry nothing.
        We drank our drink and left, and I don't think i will go there again, 1st impression not good!

        Not very good customer service

        Debbie Bingham

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Sizzling Pubsfood, and service

          My friend and I arrived at the Top of the World pub in Hemel Hempstead at 12 noon Saturday the 29th of June, at this time it was not very busy, had to wait a while to be served bar staff to busy talking, we ordered our starters of mushrooms which were lovely, however when our main course came out the peas were dry and over cooked as was the chicken the jacket potato was nice, when I said to a member of staff she said oh was it. didn't take it any further as we had all ready waited sometime, we then ordered our vanilla cheese cake but they only had one run out already the main disappointment was the main, we eat there a lot as we normally have good service and food.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Sizzling Pubsservice

            Had lunch today 11th June at the Old Manor Inn, Newtons Road, W-S-M, BS22 9LP.
            I placed my order for 2 x baked potatoes at 13:00:33, I waited to 13:40 to complain that I had not received my food and still had to wait another 6 minutes for it to arrive. No apologies, no explanation, just here it is. whilst I was waiting I had spent my time looking around the pub and I did not see anyone else wait anywhere near this amount of time for their meals. It is not acceptable and does nothing to endear the customer to Sizzler pubs. Perhaps it was because I was not spending much, as there was no explanation I am at a loss and can only say it spoiled what should have been a nice lunch time spent with my wife. Very Angry

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions