Romano's Macaroni Grill review: terrible service multiple times!

Hello,

I started going to the Macaroni grill in Huntington Beach several years ago and the service has gotten progressively worse.

A few months ago I went with my wife and five-year-old daughter. We were seated around 8PM and nobody served the table, literally not a drink order or anything else, for over twenty minutes, so we left. And there were other people in the restaurant so it didn't make any sense.

Tonight, my five-year-old was starving after a long day and we arrived around 8:45PM. She loves the spaghetti at the restaurant so we decided to try it again. We waited for 1 hour for our food and finally left. I went through a drive through to feed my five-year-old. Not a big deal, but when you starve my child pretending that you provide food and drink, that's when I start to get upset.

If you aren't going to actually be open to serve customers during hours that you pretend to be open, as an example, the door is open and you are seating people, then just close your restaurant. It's really deceiving when you seat people at a table and then don't serve them drinks or bring food.

My suggestion is close your restaurant in Huntington Beach.

I'm not going back.

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