CB Casual Dining Romano's Macaroni Grill Complaints #22-41

Romano's Macaroni Grill Reviews and Complaints

Romano's Macaroni Grill review: Giftcard not working, but still has 42.00 on card

Laura Grimsley of Vista, US

Apr 02, 2021 4:38 pm UTC

Laura Grimsley
1:16 PM (0 minutes ago)
to guestrelations

Dear customer service Macaroni grill,

I received a giftcard for 75.00 for Christmas, and have had a difficult time using it.
The first time the employee could not get it to work so he took down the card number and
called the next day to get help. He must have got help because there was 42.00 left. the second time we tried to use the giftcard it didn't work again. The server tried three times to get the card to work and she was unable to get it to work. I had called just before we left and the card still had 42.00 on it. The card (# [protected].) CVV2 316 valid thru 08/27.
We would appreciate a refund of 42.00 in the form of a check please.

Sincerely,
Laura Grimsley [protected]
534 Hatherly Street
Vista, CA 92083

Desired outcome: refund of 42.00 check

Keywords:

card number check christmas employee giftcard help laura grimsley refund server vista

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Romano's Macaroni Grill Contacts

Romano's Macaroni Grill phone numbers

+1 (888) 472-2195

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Guest Relations

+1 (855) 864-1702

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Head Office

Romano's Macaroni Grill emails

marketing@macgrill.com

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Confidence score: 100%

Support

Romano's Macaroni Grill address

1855 Blake Street, Suite 200, Denver, Colorado, 80202, United States

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Jun 08, 2026