Latest Reviews and Complaints
I made a reservation at Patterson Kaye Resort from December 20th to December 23rd
I made a reservation at Patterson Kaye Resort from December 20th to December 23rd. The reservation was for 12 people from 3 families. Unfortunately, a few days before the 20th, the town resort is in entered RED ZONE, as per Public Health due to the Pandemic. This meant that no more than 10 people were allowed to be out in their town. As we were 12 people, I contacted the resort facility on Dec 16th, stating that we would be breaking the law if we came there and therefore they should cancel the reservation. Since then, they have been telling me that they will cancel and refund, but nothing has been done. I have all the correspondence in emails and can submit that if necessary. First, they told me that they are not getting new reservations, therefore they have no funds to process a refund. Then I asked them to give me a reservation for another date, they told me that they are already sold out for that date, which clearly means they are taking new bookings but not refunding money. This cancellation was not our fault as it was their town which entered the RED Zone during the pandemic. Regarding this scenario, we had inquired during the reservation and were told that if we cancel due to reasons related to the pandemic, we will be refunded the money minus $50. Please reach out to me if there are any questions or if you require any more information. Thank you, ***.
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Patterson Kaye Resort complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Patterson Kaye Resort Legit?
Patterson Kaye Resort earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Patterson Kaye Resort. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Pattersonkayeresort.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
According to our analysis, Patterson Kaye Resort appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
However ComplaintsBoard has detected that:
- The website belonging to Patterson Kaye Resort has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- The registrar associated with Patterson Kaye Resort has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
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