Rite Aid review: Defective visa cards

Two Visa gift cards were purchased for xmas gifts and were tried to be redeemed numerous times at a New York Walmart only to be told by a Manager that they were defective. Upon waiting weeks for the cards to be mailed back to my mother here in Boothwyn, Pennsylvania. We returned to the Riteaid where the sales transaction occurred. The manager on duty was told and showed documentation that Visa had deactivated the two cards and was refunding the amount back to my mother. My mother was told that the store/merchant would refund the $6.95 fee for each card ($13.90 total). I spoke to a manager at RiteAid on Chichester avenue in Upper Chichester, Pa. by the name of Zia/Zila and she did not give me the time of day just told me that there is a sign above the gift cards stating no refunds. There were no sign as I took a picture on Feb 20, 2021. I told the manager that the cards never worked and therefore there was no complete transaction of goods. She walked away like she could not be bothered.