Menu
Rite Aid Customer Service Phone, Email, Contacts

Rite Aid
reviews & complaints

www.riteaid.com
www.riteaid.com

Learn how the rating is calculated

4.4 2975 Reviews

Rite Aid Complaints Summary

59 Resolved
419 Unresolved
Our verdict: With Rite Aid's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Rite Aid has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Rite Aid. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Rite Aid reviews & complaints 486

Filter reviews by rating
5
2495 reviews
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest Rite Aid reviews & complaints

ComplaintsBoard
J
9:08 pm EDT

Rite Aid The store manager

While checking out at the Hoquiam WA Rite Aid today [protected]) I couldn't believe how rude the manager was. There was a gentleman checking out at the register next to me and the manager was checking me out. Apparently the gentleman was upset about something. I heard him say he thought that it was ridiculous and he was well over 21 and he did not need to scan ( something). He never raised his voice or said anything rude to the cashier. I assume it was a store policy that he was not happy about. He was leaving the store when the store manager who was checking me out told him not to come back. She was actually the rude one. Waiting on a customer yelling at another costumer who was leaving, telling him he was rude.After telling him not to come back he asked to talk to the manager and she said I am the manager. He asked who her supervisor was & she said they aren't here. All this time she is ignoring me. Finally I told her I agreed with him that her telling him not to come back was rude, that he hadn't done anything to merit that. She told me he was rude to her cashier and she wouldn't put up with it. I told her that I thought they ( the employees) have gotten rude and she told me, so have the costumers, and stomped off.. I never witnessed the other costumer being rude, yes he was upset about something and stated that fact, but not rudely. I certainly did not deserve to be treated the way I was. She was not at all friendly towards me at any time, she ignored me until I told her I agreed with the other costumer that she was rude, then she just shoved my receipt at me as she stomped away telling me the costumers were rude. I am a 65 year old woman and I shop for other people as well as my self. Her nasty attitude towards costumers sure does not make me want to shop there again.

Read full review of Rite Aid
Hide full review
ComplaintsBoard
J
8:17 pm EDT

Rite Aid Co-vid vaccine policy

I had an appointment for the co-vid vaccine at the N Maple Ave Marlton location (which was NOT easy to make on their website). On my way there I received a text saying my appointment was cancelled. I called the store and the clerk said they had no more vaccines. They gave away my dose! And told me to make another appointment. Rite Aid needs to (1) make their website easier to navigate, so people can see when doses are available BEFORE they have to spend 5 minutes filling out their form and (2) NOT give away doses when they have confirmed appointments still scheduled.

Read full review of Rite Aid
Hide full review
ComplaintsBoard
B
7:37 pm EDT

Rite Aid Service

Ignored drive thru window because Joshalynne walked away from the window said bathroom then walked to front of store to buy a water and basically hid be hind the front counter where that manager said just get going. She was mad because of a previous encounter when picking up meds at the drive thru. SI asked her a question at the end of the transaction and she walked away to ask a pharmacist when this med would be ready I had to pick my child up at school and so I left and she has been messing with ever since. This Pharmacy is turning into a place I can no longer do business with or recommend.
Robert Bogesdorfer

Desired outcome: Better employees

Read full review of Rite Aid
Hide full review
ComplaintsBoard
M
11:43 am EDT

Rite Aid Horrible customer service and deceptive ferndale wa pharmacy

My true rating would be that of a negative 10. This Ferndale, WA pharmacy is a joke and so are the 3 stooges that work there. First off, If you offer a service and cannot provide that service in a timely fashion that is a problem. You are also intentionally dishonest to your customers regarding the timeframe to fill scripts. The reason your customers are coming to your pharmacy is because they are ill or have pain etc.etc. thus the reason for the anti-inflammatory rx i needed in which should also be filled in a time appropriate manor. My rx was called in by the doctor on 9/23 yesterday afternoon and right after i had spoken to her. i then drive into Ferndale about 2 hours later. I can barely even stand up let-alone-walk or drive due to post-covid complications in my knee joints. It is beyond excruciating pain in both legs. After waiting in drive through yesterday for more than 20 minutes for a rx that i know had already been called in to be met with a bunch or mumbling amongst yourself in your little window and another 5 minutes of sitting at your window listening to you mumble i directly asked you "how long do you think till it will be ready"? You stated "you did not know." Had no idea". I then said that i would run a couple errands and come back in a bit. 2 hours later i then went back but your drive through was about 5 cars deep again so i just went home because i was in so much pain and can barely stand up. I figured i would get an automated call in the morning to indicate they were ready. That did not happen and finally in the afternoon of 9/24 and 24 hours later from when it was called in i started calling the pharmacy. For 30 straight minutes i kept getting looped around to press 1 or 3 to talk to someone or the phone would ring once and then nothing as if someone was engaging the call but then hanging up right away i presume to make it stop ringing. Finally, the gal answers and as i am asking her what the issue is and why they can not only not answer their phone and why they kept hanging it up instead of answering it like normal professional people do and then to the reason why they cant fill 1 rx within a reasonable time frame. Also, to what is the reason they are dishonest about the length of time it will take to fill. She then sounds as if she is fake crying and wanted sympathy from me after all of this. She further told me that i need to call their corporate and therefore making it my problem and that i am the one that needs to make the changes by calling them to tell them they are understaffed. I am quite sure that they already know this just from my own experiences there and it is not due to covid. This is been an issue with them for some time and from reading the other comments again their is little doubt in my mind that their corporate is unaware to the issues within. I told her it is her job not mine and that my only problem was that they can not fill 1 rx in a timely fashion and that they are intentionally deceptive/dishonest about how long it will be. Today, after being hung up on by the gal who appeared to be fake crying and attempted to make the infrastructure of there business my problem to deal with i then miraculously get and automated call 10 minutes later indicating it was ready. For the second time i drive into Ferndale to pick them up. As i am at the window i directly asked the guy if he knew yesterday afternoon when i asked him "when would they be ready" and if he knew that it would not be ready yesterday. He replied with " I figured they would start on it today and that their were 400 rx to be filled before mine" which means he very much knew there was no way in heck that mine would be filled yesterday. You are a liar sir! That is not okay. Your customers should be informed how long it will take rather than give an "I don't know" when you very much do know. You also offered every justification you could as to why you lack any efficiency and are dishonest as well. I did not start off yelling at you but certainly ended that way due to your lack of ability individually and collectively to take responsibility for your deceptive/dishonest practices with your customers. You then go on to state that you do not like being yelled at. So sorry to hear this sweetheart but do you think that your customer like being lied too? How about hung up on repeatedly because you don't want to answer the phone and most likely due to understaffing. Do you think your customers who happen to be in agonizing pain due to post- covid complications like to wait when they are in pain or are sick for an rx that could offer them some relief? NO, absolutely not. Or how about making multiple trips to your pharmacy because you are not honest about when rx will be ready? So, i could really care less that you don't like being yelled at. I don't like being given not only 1 reason but multiple reasons to have to yell at someone and someone who does not take responsibility for your poor actions individually and collectively! Someone who is suppose to be working/representing a business in a professional manor but did nothing but shurk your responsibility and your actions. Then your co-worker (fake cryer) comes running up from the back and assaults you by yanking you by your shirt and her only reason for doing so was to get past you in order to get to me. Then your pharmacist is in pursuit and also comes running up to the window chasing the co-worker and has to physically grab her and pull her back. What did she think she was going to do? Jump through the drive thru window and assault me? What kind of operation is this? If you sir dont like being yelled at then i would suggest being a decent person and be honest to your customers. Have you reviewed all of the comments about your store? Google, Yelp and others? A great desl of them are for the very same reason what mine is for . Your deceptive practices and i presume all so you dont loose the business initially and customer goes to another pharmacy because you tell the there is 4oo rx in front of them. That is exsctly why you dont tell them this. Do you think that this is going to keep customers? Absolutely not. Your co-worker and her aggressiveness the way she came running up to the window as if she was going to jump through it at me. What the hell is wrong with you people? I had every right to question you as to why you did not tell me the truth beccause you absolutely knew my rx would not be ready that day and the only reason it was ready the when it was is because i called for 30 minutes straight until someone answered your phone. The worst part about this is not one person took responsibility or accountability as you should have and instead acted as if what you did was right and as if i was in the wrong. Your pharmacist then tells me that she is going to call the police on me and would not give me my rx and without even knowing what the situation was. Truly disgusting ! Call the police...I told her. What are you going to tell them? You have a pissed off customer because of your business practices ! Shame on you people! You are disgusting human beings and have no business being in the position that you are! Go to hell!

Desired outcome: all should be fired and looking for new jobs

Read full review of Rite Aid
Hide full review
ComplaintsBoard
B
4:03 pm EDT

Rite Aid Pharmacy

I was at the pharmacy counter there was one person ahead of me and a car waiting at the window. A person came behind me and went to the dropoff window. I stepped up to the window the male employee went to help the person that came in after me. I said something. The female employee was helping the car at the window. And the male employee looked at me with a grin on his face then pretended to be busy making me wait. I don't know his name but he is thin and bald

Desired outcome: Retrain this employee for customer service

Read full review of Rite Aid
Hide full review
ComplaintsBoard
I
7:20 pm EDT

Rite Aid Covid 19 shoot

My appointment was scheduled for 9/19/21 at 3:05pm. Pharmacist manager had gone to lunch and rite aid worker told me to wait 8 minutes while she returned. Pharmacist manager came back from lunch and ignored her appointments, she had a costumer before me who was scheduled at 3pm waiting including me. We waited for 55 minutes and she did not attend her appointments instead she was doing medication refills. When I called her out and asked if she was going to help us (me and the appointment before me) she gave me attitude and told me she was mixing the medication (COVID Shoot) when apparently it was obvious she was doing something else (medication refills). I asked the manager to provide me with the customer service number so I can file a complaint and she screamed at me with attitude and stated if I had any complaints we should tell her as she was the manager…. I asked her to cancel my appointment and that I would be filing a complaint on this rite aid online.

I ask myself with current pandemic and me exposing myself to go to a rite aid to get my 2nd Covid shoot how is this professional on rite aid? I don't think this is fair on any customer - isn't this the reason we scheduled appointments online so we can get attended on a timely fashion? Waiting 55 minutes and receiving attitude from the SoCal pharmacist "manager" is not profesional. This is the reason why people look else where when they need A. Medication B. Good customer service.

From now on I will be taking my business to CVS and will comment on this situation on YELP, no customer should be treated like this especially during a pandemic. Shame on the manager (she should go to customer service training)… People like this is the reason why customer goes elsewhere…

Desired outcome: None. Cancelled my appointment and rescheduled at my local CVS.

Read full review of Rite Aid
Hide full review
ComplaintsBoard
B
8:42 am EDT

Rite Aid COVID Test

I had a COVID swab test at the Forked RiverNJ Rite Aide on Saturday, September 4th and was told I would get the results in 3-5 days. On Saturday, September 11th, I called the same store and was told that they have nothing to do with result processing. (Terrible customer service and relations).

They gave a number and told me to call the COVID provider, which I did. The COVID test provider person told me there was nothing she could do and I should file an inquiry/complaint and gave me a # to call. When I called the # it was a recording that rattled of f an email address to contact and hung up.
Couldn't copy the message email address due to the fast way it was delivered.

Now it's 10 days later and I still haven't got the test results. Your procedure is terrible along with your customer relations. For a company in the healthcare industry you fail in the delivery of your service. You also be reported for billing Medicare and then not delivering the service paid for. You are running a fraudulent scam.

Desired outcome: Clean up your act

Read full review of Rite Aid
Hide full review
ComplaintsBoard
C
8:35 pm EDT

Rite Aid I am filing a complaint about the pharmacist on duty on 9/10/21 @ 6:04 p.m.

My scripts are filled at the Rite aid location 8601Bltimore National Pike, Ellicott City, MD. On 9/10/21, I received a text at 6:04 p.m. stating my med was out of stock. That concerned me because I had gone to the store earlier in the day (before noon) and was told by the pharmacist my medicine had come in, but because they were busy giving flu shots, no one had time to fill the prescription. I asked if it would be ready on Saturday and she responded it would, so when the text came, I was surprised. I called and spoke with the pharmacist on duty (at least I tried talking with her). She stated there were only 30 of my pills available (instead of the 90 I normally get) because the pills I needed were no longer being supplied by Rite Aide's supplier and had to come from another company. I had already been in that store twice this week and was not told that. I'm filing this complaint because during the conversation, this female pharmacist talked over me, basically controlling the conversation. This pharmacist was very aggressive (rude) in her response. She cut me off as I was speaking, then abruptly hung up, ending the conversation. I immediately called back, speaking this time to a gentleman, who answered my questions and was polite. I have used this store location for many years, filling prescriptions, shopping in the store, and have never been treated as I was by this particular pharmacist. There is a pharmacy tech and some pharmacists who greet me by name when I shop there and that is a good feeling. I am a RN (but that shouldn't matter), and customer service is highly stressed in my field. I hoe to never encounter this pharmacist again, but if I do, and she acts that way again, I will try to remain level headed and not stoop to her level of stupidity. How does Rite Aid employee someone so rude.

Desired outcome: She needs counseling and perhaps moved to another location.

Read full review of Rite Aid
Hide full review
ComplaintsBoard
B
5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rite Aid Pharmacy refill rx

Lets see I've been getting my daughter control substances conserta Rite aid for years. Never ever had a problem getting it filled a day or two ahead of date needed. Today i did. First when I called about one ish they need a rx from doctor. ii called dr she said she sent sent in on August 23, 2021. They didn't look good. They can't fill because of insurance. Lie. Then said they would need dr to ok it to be filled a day early. Never happen in pass. ok nurse called got that fixed. Know they said it needed a pro oth. If Rite aid would of not gave the run around earlier I could of got this mess cleaned up. Right now its 5:31 pm. Still don't have medication. Hope my dr. nurse can get it done. 1] Rite aid could of filled earlier in day. Then we could of worked on it. 2] lie to me about not being able to fill until the day she needs it. If they looked in pass they would of notice when it was done each month. 3] pharmacist said i could pay out of my pocket. What they can't fill it for insurance or day early but i can now pay out of pocket. Very disappointed in Rite Aid. My daughter mental health is not a game when she can and can't take her medication. I don't know if he is new.

Desired outcome: Fill my daughters pills one to two day a head.

Read full review of Rite Aid
Hide full review
ComplaintsBoard
J
1:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rite Aid bonus cash rewards

Being a regular customer that fills 6 prescriptions and spaces the refill times to get me to pick up at least monthly I have a problem with cash rewards. I usually purchase something on every visit and occasionally have bonus cash rewards that I use. however this trip I was told my $10.00 bonus cash was gone and probably expired. I know nothing of this cash expiring and total loss of the reward. I'm sure somewhere in your policy it states the expiry but as a 78 year old with sight problems I never read this.
How disappointed I felt when the cashier stated my $10.00 was gone.
Perhaps the expire date should be printed somewhere on the paper receipt.
My #MK95056957640
John Haubrich
[protected]@yahoo.com

Desired outcome: inform customers

Read full review of Rite Aid
Hide full review
ComplaintsBoard
V
12:37 pm EDT

Rite Aid Unethical behavior, rude to customers, employee talking "down" to a customer & etc.

I am wishing to make a complaint against two employees at your rite-aid store in Suffolk, VA. 23434. I was in the store at 515 n. Main street last weekend and I received really bad attitudes from two employees. The first one that got really hateful with me was ms. Betsie or her name is something like that. Just to let you know, I have talked about this to one or two of the store managers. Anyway, I was walking back towards the restroom and had a cake in my hand, when that woman looked at me and said, "you're not supposed to take anything back to the restroom with you". So I said, I'm sorry and I laid it down on a box by the door and started back towards the restroom when I heard her talking again. This time, she sounded really sarcastic when she said to me, "I don't care how, you lay it down"! So, when I got done in the restroom, I came out, picked up my cake and I walked over to her, the same woman who was or I believed to be starting to give me a hard time for no apparent reason. I walked up to her and I said, "you've got something against me, don't you"? She replied and said, "yes, but that's not my point, you can't take things back there". I turned and walked off. Well, it may have been about the same time or maybe later when I came back into the store. I'm up front and nobody is at the cash register and the same lady, came up to the line, where I was standing and she was talking to some, man. Ok, nobody was going t check me out soon, that woman then, was talking or started talking to a man or a customer & that's when I just turned around towards them but, I never spoke a word to them. She looked at me and under her breath she said to me, "ant nobody talking to you"! OMG, I've never been treated this way in my life. Then there was a time (the night before she went off on me like that) her friend or co-worker yelled at me for reading one of the magazines up front. She said, "you can't be reading them magazines like that. I said, excuse me, but do you own this store? She replied,"yes"and I said yeah, I own the store too and I just laughed. I turned to her and I said, I get it, your prejudice, aren't you? She never, ever responded a yes or no. I told her that I knew she didn't like me because I'm white, and she just stared at me with a cold, hard stare. Yes, her and her friend started calling me names under their breath, and I don't even feel like going in there anymore. I used to go in there, but not anymore. BTW, her friend asked me when we were talking about she said I couldn't look at the magazines, she asked me," do you look at everything you buy"? I said, I usually do because I don't want to bring home a wagon instead of a vehicle.
These two women, I think the other woman's' name is ms. Claudette, or something like that, are just so against white people so badly that it hurts.
Please feel free to call me at: [protected]

Desired outcome: THEY NEED TO LEARN MANNERS, FIRST OF ALL

Read full review of Rite Aid
Hide full review
ComplaintsBoard
S
8:46 pm EDT

Rite Aid Prescriptions

I have been a customer with rite aid in Lockport ny for 35 years on lockport olcott rd. Every month my husband and I call in our scripts a few days before we run out. It is validated we an pick them up the next business day. So after standing in line for 15 minutes, we are told that they had to order the scripts. Only one in five were there. So each month we are both without blood pressure meds and inhalers for 3 days. I find this totally unexceptable. We were told they will put us on automatic refill. That never happened. This has been going on for a year! After 35 years and no problems prior, we are seriously thinking about going to another store. No one should be going without their meds because of incompetence! Furthermore, my diaretic was once filled and received the wrong medication. After looking it up and after many side effects I found it was a med for men with prostate cancer. I'm a female for Gods sake!

Desired outcome: Lawsuit

Read full review of Rite Aid and 1 comment
Hide full review
1 comment
Add a comment
R
R
RolandRpbert
Brookings, US
Dec 16, 2022 8:03 am EST

Someone needs to investigate Rite Aid medications. I am 83 years old and take Methadone for a numerological disorder NOTHING to do with pain. I have no pain. Rite Aids Methadone has little or no analgesic properties in it, certainty not the milligrams its states. My regular dose within hours fails me. I cannot sleep without going into hideous electrical shocks in my arms and legs with I cannot control and flail all night.

Since your labeled as a drug addict if you take anything used for pain and receive substandard care what do you do? Who do you contact? We have two pharmacies that's it within 50 miles. Now I am wondering if the other medications I get are subpar also.

I will never make it at my age through withdrawals number one or be able to live with my condition if something happens and Rite Aid is our only choice. All help is appreciated, our seniors are just not treated well and or those needing pain meds. There is no valor in pain.

ComplaintsBoard
T
9:15 pm EDT

Rite Aid Medicine

This pharmacy at 1180 n state st san jacinto ca 92582

This pharmacist is rude the male tech was rude im 51 very sick needed a prescription filled they gave me 3 pills no one advised me the dr didn't fill this prescription I went down there and found that out I asked for a pill its Paxil I have PTSD so I could then follow up tomorrow with my dr and make sure this is taken care of instead im treated like a piece of xxxx
I cant believe you allow this behavior to go on and its not the first time. I can't understand why people are so angry and feel so powerful when letting others feel crappie

Desired outcome: Retraining at the minimum

Read full review of Rite Aid
Hide full review
ComplaintsBoard
D
9:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rite Aid Pharmacy service

I used to get all of my medications on the same day - A service Rite Aid advertises. When on auto refill, the meds arrive at the store AFTER I am out. I have to call and request that they fill them and get attitude from the revolving door of employees. Other times, I put in a request in the morning (8am), and when I arrive at 5 pm, I'm told, it's not ready yet, give us 30 min. My Dr. has sent in prescriptions that state, to be picked up on X date, so that I have it a day before I run out, and they refuse to dispense it. This is the same Dr that has prescribed my meds for over ten years. This month takes the cake though. One of two meds was ready for pick-up, and I always pick these two up on the same day. I called about the one that wasn't filled, and was told it was too early. I asked how that could be, and was told that it would be in later that day (4-5 pm). When I said that I wasn't waiting until 4 or 5 pm, she said she could do a partial fill. So, now next month, they are going to make me wait because they didn't want to do a partial fill on the day a medication was due? I get the same script EVERY month for 3 years, I can't help the poor medication management, but It sure is my problem. A couple of months ago, I called about a med that I was supposed to be picking up, and the girl said, that's not due until the 26th, to which I replied, today IS the 26th. After being put on hold, she came back and said this is why we don't like to do partial fills, we'll have it ready in an hour. I have nothing to do with them doing a partial fill, and then I have to make another trip to the pharmacy, AND get attitude when they do it? I have spoken to someone at Rite Aid (corporate, not at the store) who was going to take care of the problem, and now it's even worse. This pharmacy is very convenient, but the service at the pharmacy is AWFUL! The staff is constantly changing, and always seem overworked and stressed out. I don't want to find a new pharmacy, but I can no longer accept such poor service.

Desired outcome: I’d like to pick-up all prescriptions on the same day each month - before I’m out and have to call the store

Read full review of Rite Aid
Hide full review
ComplaintsBoard
K
10:24 pm EDT

Rite Aid False advertising / poor service

Rite calls me to let me know that RX are ready; even if I do not order them. Several times my pain management doctor called in RX for pain meds, and the rite aide system contacted me to pick up a RX. But when I go they tell me it is too soon to refill and have called dr to say I try to get early refill. But I only responded to their phone call saying the RX was ready. This is boarder line illegal and can cause issues with treatment?

Read full review of Rite Aid
Hide full review
ComplaintsBoard
S
10:09 am EDT

Rite Aid Employee

Was advised my perception is not in stock and would order it. Asked if can located in another location or store and was advised they cannot do that. Was told it would be available on Monday(3days later) reached out on Monday after 5 and was told it was never sent out to get ordered. When I question why it was not sent and that daughter needs this, and this employee Gina decided to hung up on me. I call back n she tells me hold and I'm on hold for over 5 minutes that I had to call back and finally someone else assist me. I have NEVER had an issue with rite aid in all the years I have been going to them. I have had so many people advise that they are horrible. I'm am highly contemplating moving my service else where. If my daughter was a diabetic and this medication was IMPORTANT and you didn't send it to get filled and telling me that you cannot reach out to find a location or store in stock and my daughter got extremely sick that would be a BIG problem( hypothetically speaking). I wouldn't be surprised if she has done this to others.

I will be transferring my service else where because I cannot trust that she will not do anything stupid with my medication.

Desired outcome: She needs to be spoken to. She has a bad attitude and is disrespectful.

Read full review of Rite Aid
Hide full review
ComplaintsBoard
D
7:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rite Aid Cashier

Cashier #[protected] her name plate says her name is Rand, she is very disrespectful, threatening and has an attitude, she lacks customer service or appreciation, she appears to harass management to the point of possible insubordination. This is not the first time I have had to deal with her attitude and disrespect. When confronted she becomes even more intolerable. I'm sorry to say but I will have to go to your competitors such as Walgreens or CVS which are right across the street. Resolution in my opinion would be fired or at the very least transferred to another store.

Desired outcome: my opinion would be fired or at the very least transferred to another store.

Read full review of Rite Aid
Hide full review
ComplaintsBoard
R
4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rite Aid Suddenly can't get ice cream

A few days ago, in Beverly Hills, the ice cream freezer near the front of the store was (according to store management) Permanently taken away!

As I never can get to the store before 9:30 pm (for ice cream scoops) this means spending $2.50 or more on ice cream (from the main freezer).

I used to buy $1 ice cream sandwiches... I am really angry about this.

If you're going to take away the freezer, please change the time of ice cream scooping to 10 pm. Covid's over!

Desired outcome: Get scooped ice cream

Read full review of Rite Aid
Hide full review
ComplaintsBoard
B
4:35 pm EDT

Rite Aid A manager at Concord NH RiteAid on N. Main st

We purchased an x box girt card and was notable to activate it we contacted Xbox and they had told us we would be able to exchange it with no issues if the card is defected we had already waited 2 hours on Xbox customer service. One cashier told us they can do it, they just need a manager to authorize it! First Barbra was rude and quick to tell my son no they can't before I came to the cashier while over hearing the convo my son is a 13 year old Asian male with a hood she was clearly being rude to him because the way dressed and looked he is a soft spoken kid and Barbra choose to be rude and NOT helpful at all she did not try she did nothing but argue and told me to "try using every letter in the alphabet". That definitely was not the best response! This was kn RiteAid concord NH on N Main st.

Read full review of Rite Aid
View 0 more photos
Hide full review
ComplaintsBoard
K
12:42 pm EDT

Rite Aid Kidcents contribution

When making a purchase at rite aid store #10808, cashier #[protected], 98 cents was added to my bill; when questioning it; the cashier said I signed up for kid cents contribution which I did not. I asked him to take this off & he said you had to make another purchase to do that & said I could buy a caramel for 37 cents, so I gave him the 37cents, expecting to get my 98 cents back & he told me the 1 caramel was $1.37 & I still wasn't getting the 98 cents back. He was also very rude. I left the caramel & won't be returning to rite aid, even though I've been going there for 40 years.

Read full review of Rite Aid
Hide full review

Rite Aid Customer Reviews Overview

Rite Aid is a retail pharmacy chain offering a variety of health and wellness solutions. Their services include prescription dispensing, over-the-counter medications, health and beauty aids, personal care items, and photo services. Customers can also access immunizations, walk-in clinics, and pharmacy services online or through their mobile app. Rite Aid operates numerous locations across the United States, providing convenient access to essential healthcare products and services.

Rite Aid In-depth Review

Overall Rating: 4/5

Website Design and User Experience: The Rite Aid website is clean and easy to navigate. The layout is intuitive, making it simple to find what you're looking for. The search function is efficient and the overall user experience is smooth.

Product Range and Availability: Rite Aid offers a wide range of products, from everyday essentials to specialty items. The availability of products is generally good, although there may be occasional out-of-stock items.

Pricing and Discounts: Rite Aid offers competitive pricing on most products. They frequently have discounts and promotions, making it possible to find good deals. However, some items may be priced higher compared to other retailers.

Customer Service and Support: Rite Aid's customer service is generally reliable and helpful. They have a dedicated customer support team that can assist with inquiries and resolve issues in a timely manner.

Shipping and Delivery: Rite Aid offers various shipping options, including standard and expedited delivery. The shipping process is generally efficient, with packages arriving within the estimated timeframe.

Return and Refund Policy: Rite Aid has a fair return and refund policy. They accept returns within a specified timeframe and provide refunds or exchanges for eligible items. However, some restrictions may apply to certain products.

Loyalty Program and Rewards: Rite Aid has a loyalty program that offers rewards and discounts to members. The program is easy to join and provides additional savings for frequent shoppers.

Pharmacy Services: Rite Aid's pharmacy services are comprehensive and reliable. They offer prescription filling, medication counseling, and immunizations. The pharmacists are knowledgeable and provide personalized care.

Health and Wellness Resources: Rite Aid provides a range of health and wellness resources on their website. These include articles, tips, and information on various health topics. The resources are informative and can be helpful for customers seeking health-related information.

In-Store Experience: The in-store experience at Rite Aid is generally positive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed.

Mobile App Functionality: Rite Aid's mobile app is user-friendly and offers convenient features. It allows users to refill prescriptions, browse products, and access exclusive deals. The app is responsive and provides a seamless shopping experience.

Social Media Presence: Rite Aid has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and health-related content.

Community Involvement: Rite Aid is actively involved in the community, supporting various charitable initiatives and organizations. They participate in local events and contribute to community development.

Sustainability and Environmental Initiatives: Rite Aid has implemented sustainability and environmental initiatives to reduce their carbon footprint. They prioritize recycling, energy conservation, and responsible waste management.

Competitor Comparison: Compared to its competitors, Rite Aid offers a good selection of products and competitive pricing. Their customer service and pharmacy services are on par with other retailers in the industry.

Pros and Cons:

  • Pros: Easy-to-use website, wide product range, competitive pricing, reliable customer service, comprehensive pharmacy services, informative health resources, convenient mobile app, active social media presence, community involvement, sustainability initiatives.
  • Cons: Occasional out-of-stock items, some products may be priced higher compared to competitors.

Summary and Recommendation: Overall, Rite Aid is a reliable and customer-friendly retailer. With a user-friendly website, comprehensive product range, and competitive pricing, they provide a positive shopping experience. Their customer service, pharmacy services, and health resources further enhance their value. We recommend Rite Aid for your everyday needs and health-related purchases.

How to file a complaint about Rite Aid?

Here is a comprehensive guide on how to file a complaint or review about Rite Aid on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Rite Aid in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about Rite Aid on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Rite Aid customer service

Phone number

18007483243

Website

www.riteaid.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Rite Aid?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rite Aid Customer Service. Initial Rite Aid complaints should be directed to their team directly. You can find contact details for Rite Aid above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Rite Aid. Discuss the issues you have had with Rite Aid and work with their customer service team to find a resolution.