SUBMIT A COMPLAINT

RHB Bank Berhad / RHB Banking Group Customer Care Service

1
Complaints166
Pending0
Resolved1

RHB Banking Group

Level 6 Menara AA,Jalan Tun Razak
Kuala Lumpur
Malaysia - 50400

Customer Support Phone Numbers

1300 88 9980(Insurance Services) 24 13
+60 392 068 118(Overseas and West Malaysia) 33 48
+60 82 276 118(East Malaysia) 15 20
+60 321 803 000(Insurance Services) 3 2
+673 222 2515(Brunei) 0 0
+855 23 992 833(Cambodia) 0 1
+86 216 288 9611(China) 0 0
+852 25 251 118(Hong Kong) 1 0
+62 212 598 6888(Indonesia) 0 0
+856 214 5511 7119(Laos) 0 0
+66 21 268 600(Thailand) 0 0
+84 838 278 498(Vietnam) 0 0
+60 392 068 088(Malaysia) 3 6
+673 223 7487(Brunei) 0 0
+855 23 991 822(Cambodia) 0 0
+86 216 288 9633(China) 0 0
+852 28 100 908(Hong Kong) 0 0
+62 212 598 6777(Indonesia) 0 0
+856 21 455 112(Laos) 0 0
+66 21 268 601(Thailand) 0 0
+84 838 278 499(Vietnam) 0 0
Mon8:30 AM - 5:30 PM
Tue8:30 AM - 5:30 PM
Wed8:30 AM - 5:30 PM
Thu8:30 AM - 5:30 PM
Fri8:30 AM - 4:30 PM
SatClosed
SunClosed
Brunei
Unit G.02, Ground Floor, Block D, Kompleks Yayasan Sultan Haji Hassanal Bolkiah, Jalan Pretty, Bandar Seri Begawan BS 8711, Negara Brunei Darussalam

Cambodia 
№263 Ang Duong (St. 110), Sangkat Wat Phnom, Khan Daun Penh, Cambodia 

China
Suites 4005, CITIC Square, 1168 Nanjing West Road, Shanghai 200041, China

Hong Kong
12th Floor, World-Wide House, 19 Des Voeux Road, Central Hong Kong

Indonesia
Plaza CIMB Niaga, Lantai 14, Jl. Jend. Sudirman Kav.25, Jakarta Selatan 12920

Laos
№ 01, House № 008, Kaysone Phomvihane Road, Phonxay Village, Saysettha District, Vientiane Lao PDR

Myanmar
№ 0411, 412 and 415, Level 4, Strand Square, № 53, Strand Road, Pabedan Township, Yangon, Republic of the Union of Myanmar.

Singapore
90 Cecil Street, № 05-00, Singapore 069531

Thailand
15th Fl./18th Fl., M.Thai Tower, All Seasons Place 87 Wireless Road, Lumpini, Pathumwan, Bangkok 10330, Thailand

Vietnam
Room 1208, 12th Floor, Sun Wah Tower, 115, Nguyen Hue Street, District 1, Ho Chi Minh City, Vietnam. 
Plus

RHB Bank Berhad / RHB Banking Group Complaints & Reviews

RHB Bank Berhad / RHB Banking Group / account opening

Se
Jul 11, 2019

Company name : Valam Technologies Company Account No. 21209500104735 Contact No. 016-6578727 Dear sir, The above is my company which i opened the current account on last month. On last week i went to the branch Taman Suntex Batu 9 cheras to apply internet banking service, and after 24 hour...

RHB Bank Berhad / RHB Banking Group / credit card complaints/ no action taken

Ra
Jul 09, 2019

Hi team, I'm Kanagavalli here. An Acct holder with RHB bank... the reason I open the acct with ur bank due to my housing loan is with u all,, tht is the reason I open and saving acct n u all give me a credit card for free... but the reason I'm complaining is because u all charging me for...

RHB Bank Berhad / RHB Banking Group / hire purchase

Ti
Jul 01, 2019

WTF 9555 Myvi EZi According to RHB still having due payment of 6 months. for 2018 in which assumed been paid. RM586 per month which might have been overlooked as the owner, my father have passed away. Still having payment slip which not tally according to your bank record. Have...

RHB Bank Berhad / RHB Banking Group / collection department

Ey
Jun 24, 2019

Hello.good day.. i have a complain regarding the staff in charging my file.. previously i had called miss Nisya at 03-27125090 to know about my status of outstanding of my personal loan and would like to make the payment. Miss nisya had inform me that she need to check it first and will be...

RHB Bank Berhad / RHB Banking Group / fund transfer internet banking

Ad
Jun 17, 2019

1-14521-0010038-1 my RHB account number is this. I have not been able to operate fund transfer in net banking and received D024 error message. Could you please resolve it at the earliest? The foreign telegraph transfer and local transfers are locked. Kindly resolve it at the earliest. My...

RHB Bank Berhad / RHB Banking Group / rhb email no reply

Fa
May 09, 2019

Assalamualaikum Dan S.alam Ramadan.. RHB / Bank Negara, Sy ingin buat aduan thadap bhgian emel RHB centre.. Sy ada sent email pd 3.5.2019 utk dptkn pnyata byaran kereta sy tetapi sgt kecewa, tiada reply sehingga sekarang.. Sgt kecewa.. Ini bukan kali Pertama.. Bnyk emel saya hntar pd RHB, namun...

RHB Bank Berhad / RHB Banking Group / my personal acc been hold caused of creadit card

El
May 03, 2019

Nama sya norhaslynda bt ariff. sya rasa terkilan dgn sikap rhb bersikap tidak bertimbang rasa dlm keadaan sya.creadit card sya bekas suami sya mengunakan sampai maximum dan kerana. Itu rhb hold sya punya duit gaji yg masuk kedalam rhb sya..bila sya tel pihak rhb tiada skit budi bicara...

RHB Bank Berhad / RHB Banking Group / duplicate account for debit card

Ge
May 01, 2019

Dear Sir, My worker, Mr.Rabiul (account No: 10102601132650) account had been fradulently withdraw funds by other party in Cheras in Kuala Lumpur. When check with local Bank in Batu Pahat, there are two card exists under this account, whereas only one card with MR.Rabiul, the other card i...

RHB Bank Berhad / RHB Banking Group / banking operation teller

Ka
May 01, 2019

saya dtg ke rhb port klanpada pukul 9.15 dan mengambil tiket nombor di kaunter depan. saya ingin membuat transaksi Rm50000 untuk membuat pindahan 45, 800 ke Public Bank dan mengambil baki 4200 secara cash. Seterus nya nombor sy dipanggil di kaunter 5 dan teller ketika itu menyuruh saya...

RHB Bank Berhad / RHB Banking Group / complaint about the personal loan officer

Pa
Apr 17, 2019

This is the first time and also is the last time to apply this personal loans. I feel others bank better than rhb. Yesterday, the officer calling me but cannot reach until calling to my office.. A few day before, the rhb bank calling me morning, afternoon even evening, when I pick the call...

RHB Bank Berhad / RHB Banking Group / service

Nu
Apr 11, 2019

Saya pernah membuat panggilan melalui RHB customer service untuk mendapatkan maklumat berkenaan penyata bank untuk pengurangan baki pinjaman perumahan untuk kegunaan kwsp. Panggilan pertama yang telah dibuat, mendapat maklumbalas yang baik dan operator nyatakan saya kena tunggu 7hari untuk...

RHB Bank Berhad / RHB Banking Group / service /collectors

Pa
Mar 13, 2019

Again! This 2nd time I recieved call from rhb bank - en amirul I dont know collector or rhb staff. Because I miss my payment last month, coz im not working. Today they was ask me to pay total amout less then 5k.. They was disturbing my sister and call hr department to take legal action ...

RHB Bank Berhad / RHB Banking Group / credit card release letter

Ka
Feb 19, 2019

KAMALA SEGARAN NRIC NO: 760422045164 I am writing today to complain of the poor service I received from your company. i have settle my credit card payment on December 2018 and past 3 month i'm requesting for release letter for my settlement but till today i have not received any letter or...

RHB Bank Berhad / RHB Banking Group / customer service email and helpline

Ep
Jan 17, 2019

i have an account in johor bahru and i need to make a payment to my client in johor bahru. i am unable to access online banking. to date i have sent 5 emails to the [email protected] explaining my situation. apart from receiving an automated response that someone will ctc me in 3...

RHB Bank / loan termination process

Ai
Jan 15, 2019

7 Jan 2019 antara 3.15pm-3.55pm kaunter no 12/11 not sure women staff nama xingat sy ke rhb ioi putrajaya utk terminate loan asb rm50k pada hari tersebut.tujuan utk terminate loan asb sbb sy merancang utk membuat loan baru 200k.slps isi borg dan bg ic, staff tu ckp dia dh termnate loan tu di...

RHB Bank Berhad / RHB Banking Group / agent

Mi
Dec 10, 2018

I have a car loan with RHB branch at Sarawak kuching, I bought a Toyota Innova 2.0 latest series with down-payment of 50k and loan amount about 61k with Rhb on this year September. By the time summited loan application form I had together summited credit card application, by the time wait...

RHB Bank Berhad / RHB Banking Group / personal financing islamic

Fa
Nov 21, 2018

I want to complaint about your Assistant Sales Manager (RHB Bank No. 782-786, Jalan Tok Hakim 15000 Kota Bharu, Malaysia) Mr Mohd Azuhan Bin Mohd Yaacob contact no +6013-9856888. On September 2019, I submited personal loan documen to apply loans from RHB Bank. Sadly, until now (22 November...

RHB Bank Berhad / RHB Banking Group / david yun - bad service

Ja
Nov 12, 2018

Im jason lim a real estate negotiator and give bad service and blame ren from ask rhb referral scheme why he didn't inform early that we ren suppose got referral but he didn't inform.. I feel so shame that rhb got this kind of banker blaming that his commission and salary from rhb are so...

RHB Bank Berhad / RHB Banking Group / credit card

Ct
Oct 30, 2018

Saya ada dapat 2 jenis kredit kad yang mana saya tidak pernah pun apply untuk guna kadredit. Bila apply loan then pihak rhb terus bagi saya kad kredit yang dihantar melalui pos. Agak mengecewakan bila dapat surat pihak rhb meminta saya membuat bayaran pula untuk satu kad RM25. Bila saya...

RHB Bank Berhad / RHB Banking Group / management

Bo
Oct 30, 2018

Saya nak tanya? Saya da memohon pinjaman peribadi sejak dari hujung bulan Ogos smpai sekarang masih belum menerima jawapan. Bila saya tnya pihak bank memberitahu bahawa HEADQUARTERS insist nak proper letter untuk pnjaman sedangkan saya da berikan apa yang diminta. Sehingga hari ini...bila...

RHB Bank Berhad / RHB Banking Group / full settlement

Nu
Oct 22, 2018

How stupid rhb is? We just want you to email us the exact amount for full settlement but almost 7 days you never email to me.Is it so difficult for you to just give me the statement? And one more can just one person that settle it for us..Why so many officer that will take over of these...

RHB Bank Berhad / RHB Banking Group / call centre

Ni
Oct 20, 2018

i have been receiving calls from Rhb for 4 years since i bought my number. they kept calling asking for this person i didnt even know who she is, and every time i kept saying its not me!!! i dont know what they are doing when i kept saying no, they still calling me for 4 years. dont they...

RHB Bank Berhad / RHB Banking Group / services

He
Oct 10, 2018

Salah seorang staff yang menguruskan urusan saya memandanh rendah terhadap sy yang ingin membuka akaun.. Staff berikut berbadan berisi, bertudung, melayu.. Tak kira jika kena attend byk customer tetapi layanan kena adil.. Cawangan taman ungku tun aminah, skudai, johor.. Kena ingat, takde...

RHB Bank Berhad / RHB Banking Group / dissatisfied with the work attitude of staff

Da
Oct 08, 2018

I went to RHB Bank at Batu Kawa MJC, Kuching, Sarawak this morning to make my credit card payment over the counter, while I'm waiting there for quite a long time and I realized the customer service are having fun among themselves without knowing me waiting for a long time!!! When I go talk...

RHB Bank Berhad / RHB Banking Group / pegawai daripada company solution bercakap kasar dan maki pelanggan

Pa
Oct 04, 2018

Salam and good morning, Merujuk perkara diatas. Saya yang bernama Dg Noryanti Ag Ahmad membuat pangilan telefon dengan seorang pegawai daripada company solution En Azhar -016 698 0788/0340400509 berkenaan kes kutipan bayaran dan saman pada jam 10.10am, 05 Oktober 2018 Pegawai berkenaan...

RHB Bank Berhad / RHB Banking Group / customer service

Fa
Oct 01, 2018

Saya Mohd Fairuz bin Abu Lazim ingin membuat aduan tentang ada seorang wanita call saya tentang pembayaran pinjaman kereta (WB5692X) yang tertunggak, saya cuma bagitahu dekat beliau untuk periksa kembali pembayaran bulanan saya. Tetapi dia menjawab dekat saya dengan nada suara yang agak...

RHB Bank Berhad / RHB Banking Group / request for verification of housing loan statement from jan - june 2018 to claim interest subsidy from company

No
Sep 30, 2018

My company's benefit to claim Housing loan interest subsidy requires me to provide the Financier loan repayment statement . A template sent to RHB via hard copy for verification on 21st August 2018 at Kajang Branch and been told that the service level agreement is within 2 weeks. However I've...

RHB Bank Berhad / RHB Banking Group / personal loan staff at rhb sales centre, puchong

Sy
Sep 29, 2018

Dear RHB Management, I went to RHB Sales Centre in Puchong to apply for a personal loan previously. I was entertained by a staff named Shahrul(if i am not mistaken). However the information he provided to me was wrong especially about the repayment. On the paper statement of the personal loan...

RHB Bank / atm machine

Nu
Sep 20, 2018

I draw money at rhb bank atm at nu sentral, jalan tun sambathan using my Bank Islam card for rm150 however no money come out and the money been deducted from my account. I have the prove from the reference no. here 859063858, please contact me again as there had been problems with the atm...

RHB Bank Berhad / RHB Banking Group / staff

Si
Sep 19, 2018

Hi, I asked one of your staff about personal financing/personal loan. She is bad with her attitude and she had insulted me in whatsapp. i am very upset and i want to know what action that RHB will do with the staff. i have the evidence with me and i hope RHB will contact me asap. the...

RHB Bank Berhad / RHB Banking Group / car financing for car plate number wyk 722 (e-batal is taking too much time) - urgent!!!

Am
Sep 13, 2018

Hi, I am the new owner for car plate number WYK 722 and all full settlement for this car had been made. I keep calling RHB to perform e-BATAL for this car (WYK 722) but many excuses given. I need to use the car tomorrow urgently. The show stopper for my usecar company to do my roadtax i...

RHB Bank Berhad / RHB Banking Group / service

Su
Aug 31, 2018

I went to taman molek jb branch to make full settlement for my personal loan on 28/08/18.. I am really very dissappointed with service provided by the teller at counter 3.. First, no greetings even when we greet first.. Not friendly customer service.. Not even a smile on face.. After I...

RHB Bank Berhad / RHB Banking Group / customer service

Sa
Aug 27, 2018

Hi, I would like to complaint abt customer service attitude at the RHB Bank, Bangsar South branch. I came to the bank to make a new atm card for my grandmother since she had lost it. A male teller attend me and beside him is a malay woman whom i feel is the superior of the staff. At the...

RHB Bank Berhad / RHB Banking Group / 3 days of traumatic ordeal seeking for a new atm/debit card at rhb branches at penang island.

Go
Aug 27, 2018

I am writing on an incident that happened to me, I have lost my ATM card and the last transaction was at Tesco. I have noticed the lost on Thursday afternoon 23rd August and immediately called customer service to block my card. Thankfully there was no non-permitted transaction. Since the block...

RHB Bank Berhad / RHB Banking Group / coins deposit machine at rhb melaka been down more than a year

Th
Aug 22, 2018

I have 5 x 5 litre bottle that fully with coins, and i can't use the RHB bank Melaka coins deposit machine, hope that the machine can be fix as soon as possible. And RHB bank melaka only have one coins deposit machine, once it down, meaning that there are no more machine for RHB bank use...

RHB Bank Berhad / RHB Banking Group / release letter for akpk and refund form (acct no: 7081 5350 1566 3000)

Al
Aug 20, 2018

Dear Sir, I have made my 1st called and requested on 24/07/2018 with few more calls to 03-2610 6406 and the last call was on 10/08/2018. I was informed by your personnel that the said letter will only be issued within 14 days. Unfortunately, i have yet got any news and not even a refund...

RHB Bank Berhad / RHB Banking Group / no proper procedure

Mo
Aug 17, 2018

I come to rhb raja uda to open an account because of my company is using rhb. They insist i need to have a letter to open an account although i can deposit any amount of money just to open an account. Then the person in charge said that my company have a session that they come to my...

RHB Bank Berhad / RHB Banking Group / credit card and feedback

Ma
Aug 13, 2018

last year I applied for an increasing credit limit. no one ever responded to me . when I made a complaint they called to say they will submit it for me again but I didn't apply again. A year later I went into the branch and applied as my salary increased again and no one called me back. a...

RHB Bank Berhad / RHB Banking Group / asb

Ha
Aug 11, 2018

Around 5 years ago, i go to rhb permas branch to make asb loan 50k. I don't get infomation about my loan approve or not. No staff or bank officers inform(no call or letter at my address home) me that my loan approval already. Now i got call from collector (rhb) said that i need to pay for...

RHB Bank Berhad / RHB Banking Group / personal financing

Ro
Aug 10, 2018

I have received an approval for personal financing on 1/8/2018 and according to the akad (agreement) received, the disbursement will be settled within 2-5 days. Now it's been more than 7 days. I have called rhb many times to request my loan to be settled asap as it's a VERY URGENT matter...