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4.4 1092 Reviews

Yelp.com Complaints Summary

20 Resolved
166 Unresolved
Our verdict: With Yelp.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Yelp.com reviews & complaints 198

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12:00 am EDT

Yelp.com Mixed Experience at the Local Cafe

My visit to this cafe was a mix of ups and downs. The ambiance was cozy, but the service was slow. The coffee was decent, but the pastries were stale. The staff seemed friendly, but they forgot my order. Overall, an average experience that could be improved.

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7:51 pm EST
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Yelp.com - Blue Zepplin HVAC

I am at a loss for words on where to begin. The experience with Sam was nothing short of a nightmare. Here is a summary of the events that transpired: I initially requested for my washing machine to be fixed on Friday. Sam said he could come on Saturday, which did not work for me. So, I asked if he could come on Monday instead, to which he agreed and we...

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6:16 pm EST
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Yelp.com My review of Climatech Inc, a heating and cooling company here in Los Angeles CA

I just posted a review of my disastrous experience with Climatech Inc., a heating and cooling company here in Los Angeles CA. After about twenty minutes of posting the review, I logged back to Yelp.com to see if it has been posted. I discovered it was posted with my name but my location was changed to Montebello, CA instead of Tarzana or Los Angeles CA. It also shows the date of my review as August 21 2023 when in actuality it was today February 22, 2024.

I am contacting you- Yelp and requesting for an explanation as to why this misleading information is being attached to my review of this company which makes my review ineffective. I need customers to know and be aware what they are getting into if they choose to hire this company for their heating and cooling systems issues.

My name is Regina Chinweze

My email address is [protected]@regicpa.com.

I need an explanation as soon as possible so that I can determine what my next course of action should be.

Claimed loss: Loss of valuable time as they were at my home five times; each time I had to rearrange my schedule to stay home from 9AM to 3PM. As well as $350 which was unnecessary since I had paid another vendor five months

Desired outcome: I need the location of my review to be corrected and listed as Tarzana, CA. And the date of my review should be today 2/22/2024

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Is Yelp.com legit?

Our verdict: Yelp.com's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Yelp.com's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Yelp.com earns 63% level of Trustworthiness

Good Credibility Notice: Yelp.com rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Yelp.com. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Yelp.com has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for biz.yelp.com can be seen as a positive aspect for Yelp.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Yelp.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Biz.yelp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Biz.yelp.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The presence of an iframe in biz.yelp.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Biz.yelp.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The biz.yelp.com may offer a niche product or service that is only of interest to a smaller audience.
  • Yelp.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Yelp.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Vast User Base: High traffic and visibility.
    2. User-Generated Reviews: Authentic feedback.
    3. Local Search Optimization: Enhanced local discovery.
    4. Mobile App Integration: Easy access on-the-go.
    5. Business Analytics: Insightful performance data.
  1. Cons
    1. Limited algorithm transparency
    2. High advertising costs for businesses
    3. Potential for fake or biased reviews
    4. Strong competition from Google, TripAdvisor
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3:28 pm EST
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Yelp.com - Misrepresentation of $300 worth of free ads

On January 12, 2024, I corresponded with Mr. Mickey Rogers, who verified my account and provided reassurances that the $300 in free ads would not be billed to me until I reached the specified threshold. I made it explicitly clear during our conversation that I did not wish to pay for any ads at that time and, consequently, refrained from providing my credit...

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1:17 pm EST
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Yelp.com - $300 credit scam

In August, I accepted your $300 credit for services and said that I would not pay anything for services just wanted the free offer. My account was set up with that understanding. I set it so it wouldn't go over the $300 for the month. I did not okay any upgrades just was using the free $300 credit. I cancelled the services when my balance said $0 and I...

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9:07 pm EST

Yelp.com Red Roof inn

If anyone is up, we could use some prayer. Do you want the long or short version?

We made it to our hotel a little before 11 pm. We’re tired and a little stressed due to the rain and being in an area we don’t know. So we were looking forward to getting some rest so we could finish our trip tomorrow.

So I made the reservation while Ron was driving so I had to go in and sign the paperwork. I had to go in the other side of the office, I guess it was the night shift way. So I did. I rang the bell. A lady came and I said I had reserved a room. She then asked for my od and credit card so I put it where she could get them from the window. She took them out of my sight. I didn’t like that at all. If they’re going to do transactions from that room they need to be able to do it within the customer view. Too many scammers out there. She came back 3 or 4 minutes later and put a paper through the window and asked me to sign it. I did. Then she said meet me on the other side and pointed like toward the regular office door. (Now mind you, I still didn’t have my if or credit card back. But I went there. A couple minutes later, I saw her through the glass and she’s pointing further down. And the only thing further down we’re guest doors so I had to go back and say what (something like this 🤷🏻‍♀️) through the glass. She huffs and then finally opened the glass office door she was in. And practically threw my id, credit card and room keys at me. She said you forgot your cards and need a key to get in. I said I know, that’s what I was waiting for from you.

So we go find our room. And when we go inside, I have never seen a filthier hotel room! The bed was made but everything was filthy. Including the bed. I will get to that in a second.

I have asthma and the whole bathroom ceiling was riddled with black mold. I could feel that part when I walked in there. There was someone’s socks in the night stand drawer. All the walls were all messed up bad. I mean, I know things happen, but this was a lot. All this damage and they don’t fix it, just keep renting it out to the next person?

The sink had a huge crack in it. The ice bucket lid was so sticky and filthy. I’m not even sure when it was washed last. I pulled back the sheets on the bed (we do this everywhere we stay to look for bed bugs). No bed bugs (that I saw), but what are all those little spots under the sheet? There were stains of some sort on some of the walls.

We asked for a non smoking room but Ron says it smell d full of smoke and on the register for the cooling unit, it looks like a cigarettes burn mark.

Ron dropped his keys and they slid under the bed, and when he looked under the bed to get them, there was an old McDonald’s bag under the bed.

Ron tried to use their phone to call the front desk, and it didn’t even work!

So we used our cell phones and called the 800 number. They said they couldn’t help us. They gave us guest relations number for the morning and then transferred us to the front desk of this hotel.

A man answered, Ron tried to tell him what was going on, and try to get a different room or a refund, Ron barely finished one sentence before he was interrupted and the man said I can’t do anything tonight. You have to wait and talk to the manager between 10&2 tomorrow. Then he hung up on Ron.

So we called back the first 800 number. They said we unfortunately would have to wait for guest relations. They can’t do anything like that from their end. She said the best thing to do is to walk to the office and talk in person so he can’t hang up on you again. So that’s what we did.

We get there. He comes to the window and we tell him who we are and what we needed and he wouldn’t really let us explain anything. He said I already told you. I can’t do anything for you tonight. And then he walked away.

So we rang the bell again and Ron said we need a refund or a different room. He pointed at the sign that said no refunds. Then I said I never heard of a hotel who at the very least wouldn’t at least exchange a room in a circumstance like this. He said I already told you, I am not doing anything for you. Talk to the manager.

We went to the car and called the police to see if they could help us and they said they couldn’t. Because it’s a civil matter.

So it feels like we’re being held here against our will until we can talk to the manager at 10 am and/or guest relations at 8 am. If we got a refund, we could go down the road a little further and just get a new one. We cannot sleep in that room. So now we are going to try to get a few hours sleep in our car parked right in front of “our room”

This is from my wife’s post on Facebook have pictures to show as well. I hope this gets enough negative responses from people

That they will be forced to go above and beyond

Alanta/Smyrna Red Roof inn

2200 Corporate plaza Smyrna Ga

This staff was just as nasty

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5:24 pm EST
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Yelp.com - Advertising scheme

On 11/9/23 I opened a YELP business account. I was contacted by Account Executive Chase W. several times by email and phone. We spoke on 11/17/23 at great length (2 hours) about my business. He helped with organizing my page and providing pictures. I was very impressed at the level of care and service I was being provided with. He told me about the...

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2:28 pm EST
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Yelp.com Refund

Just got burned. They automatically added extra services I did not chose, and no confirmation or message send to my email for extra. This happened for 2nd time in 2 months. Previous month I called and disputed extra charges and they agree to refund. I receive nothing despite they said i was refunded. Now I was charged again extra 150$ and after I disputed the charge, they said this extra pick is made by me and they can't do anything. This is scam. Also, their system removed all my positive review 4 months ago by stating they computer decided to remove them and they cant do anything. I asked them to investigate the review because they were from real customers and real jobs, but they refused.

Claimed loss: 180

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8:49 pm EST
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Yelp.com Visionworks

Please take down the review written by me about Dr Shannon Chandler. The complaint was really about the Visionworks part of where she works as a totally independent contractor. My complaint was resolved and I want it taken down at once. This was a yelp review in Las Vegas for the Blue Diamond store. Can anyone help me do this ? My email is [protected]@yahoo.com. Please help!

Desired outcome: Take down entire review

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9:36 am EST

Yelp.com Delivery

I placed an order online on 11/23, I selected the delivery date from the options shown by Yelloh. I selected 11/27, I received a confirmation email stating my delivery will be delivered 11/27 between 9 and 6pm. Perfect.

Today is 11/28 and no delivery. No email, no call, no text.

I have tried to contact Yelloh by phone - No luck there. Its an automated response and regardless of what option you select you are told to go to the App or Website.

Disgusting customer service

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9:11 pm EST
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Yelp.com Unauthorized credit card charge

I opened my biz page 2 months ago. 1 month ago they offered me 300 dollars for yelp ads to use during a month.

I used, wasn't much help, but after that they charge me 151,00 in my card without being clear about it.

I want a refund, but when I called they said they couldn't refund, instead they could give me more free credit to keep using their ads.

I can't really afford this extra charge right now and feels completely unfair to not be able to solve it!

Claimed loss: $151

Desired outcome: Please, refund me!

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3:59 pm EDT
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Yelp.com - Moving services

I recently moved from Virginia to Scottsdale, AZ with North American. I have not received several boxes that I personally packed and taped with instructions on the outside. Also, one of the packers decided that he needed my jewelry more than I needed it. I packed and taped the boxes closed and told the packers that they would go in the vehicle I was driving...

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10:54 am EDT
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Yelp.com Yelp Advertising

The results from Yelp advertising are fake. They basically told us we received over 60 customers in one month from their platform ads when we received zero. Then they had to tell us our Yelp Deals resulted in many new customers via an email, yet we never had any Yelp customer buy any deal whatsoever.

How can you trust reviews from a provider that cannot be honest?

Stay away from Yelp. They will promise you the world and deliver nothing.

Desired outcome: Attorney Generals should require Yelp to be honest and ethical. They are bad for busines.

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6:13 pm EDT
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Yelp.com - Yelp! Business Services

Hello, my name is Gregory Dahl, VP Cielito's Cleaning Service, Inc. located in Plantation. FL. Our company has used Yelp! for paid and non-paid subscriptions for at least 10 years. Fortunately, we survived the pandemic so there were periods of time when the company flourished, and we could afford expensive advertising. A month ago, I decided to pay Yelp!...

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12:58 pm EDT
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Yelp.com - Yelp customer service

So I was awake in this morning at 8a.m. Bye I Yelp representative.instead of 9am and as our conversation started, I told her if she was going to request money at the end don’t even bother with this conversation and she just kept on and on and on and on finally after she goes and has me go to a different website she comes back and has me feeling louder form...

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6:02 pm EDT
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Yelp.com (scam) possible flood damage automobiles in vermont (scam)

Coggins honda in bennington, vermont sold me a $17,000.00 used honda vehicle and the engine blew up in 1,500 miles and the warranty they sold me did not cover (3,000 mi warranty). I am out over $23,000.00 (trapped) because coggins honda in bennington vermont sold me a lemon and there are no lemon laws in vermont. Do not buy used vehivcle in vermont

Desired outcome: Pay for the new engine $4,950.00 plus tax. The warranty is worthless at Coggins Honda.

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6:28 pm EDT
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Yelp.com Yelp reviews

I recently looked at the reviews for my company on Yelp. There are only two and both are one star. I clicked on the "not recommended" reviews and there are four more, all are 5 star reviews. None of these are included in the average star rating. Yelp claims that its algorithm only includes reviews from people who have a social media presence. I recognize the names of the four 5 star reviews and they were in fact customers of mine. I don't know and couldn't care less what their social media presence is. They are valid reviews.

Yelp claims it cannot override their own algorithm. I find that hard to believe. So, I called and ask them just to remove my company page altogether as it is doing more harm than good. They said they couldn't do that either. Not sure what kind of company can't control their own processes.

I have a business account page with Google and I don't have any of these problems. My company has 158 reviews on Google, all but 2 are 5 star.

Desired outcome: Remove my business page from Yelp altogether. It is not doing me any good and is causing harm to my company.

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9:29 am EDT

Yelp.com Homeaglow

Received a home cleaning from this company in June 2023. Did not like the job performed, so cancelled the cleaning plan. I am still getting charged every month for this service, even though I cancelled the plan. what I did not realize was I also had to cancel the membership. I didn't even know i had signed up to be a member, I just wanted my house clean. I supposedly signed up for a 6 month plan, which ends in December 2023. the company said for me to quit now, I would have to pay $200+ to cancel the membership. Has anyone else gotten stuck with this crap!

They are going to still charge me for the next 3 months for the membership, even though no one will be cleaning our house.

Desired outcome: I want the membership cancelled. so far I have paid $199.93 + they will charge me another $158.01 for the next 3 months. I should not have to pay for any of this.

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11:12 pm EDT
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Yelp.com - Yelp.com advertising

Yelp contacted me to try to pay for their advertising. Close to that time, they got my info over the phone and apparently signed me up for some time. I believe they knew an opposing party or opposing attorney was going to harass me via their site, and they wanted me to pay to remove it. The opposing attorney or party put up a fake review anonymously saying...

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9:57 am EDT
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Yelp.com - Advertising

I signed up for a free account on Yelp. I have a small home-based business. After signing up I was inundated with calls and emails about running an ad. One salesperson who called me assured me that this was a win win deal. I would only have to pay $5.00 if a person clicked on my business name for more information, Of course, I have no proof of how many...

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Yelp.com Customer Reviews Overview

Yelp for Business Owners is a powerful tool that helps businesses connect with customers and grow their online presence. With over 178 million unique visitors each month, Yelp is one of the most popular review sites on the web. Here are some of the key benefits of using Yelp for Business Owners:

1. Increased Visibility: By claiming your business on Yelp, you can ensure that your business information is accurate and up-to-date. This will help potential customers find you more easily when they search for businesses like yours.

2. Customer Engagement: Yelp provides a platform for businesses to engage with customers and respond to reviews. This can help build trust and loyalty with customers, and also provide valuable feedback for improving your business.

3. Free Marketing: Yelp is a free platform for businesses to showcase their products and services. By creating a Yelp business page, you can upload photos, menus, and other information to help customers learn more about your business.

4. Advertising Options: For businesses looking to increase their visibility even further, Yelp offers a range of advertising options. These include sponsored search results, targeted ads, and enhanced business profiles.

5. Analytics: Yelp provides businesses with detailed analytics on their page views, customer leads, and other metrics. This can help businesses track their performance and make data-driven decisions to improve their online presence.

Overall, Yelp for Business Owners is a valuable tool for businesses looking to connect with customers and grow their online presence. With its free marketing options, customer engagement features, and advertising options, Yelp is a must-have for any business looking to succeed in today's digital age.

Yelp.com In-depth Review

User Interface and Navigation: Yelp.com has a user-friendly interface that is easy to navigate. The website is well-organized, with clear menus and intuitive search options. Users can easily find what they are looking for and explore different categories and locations.

Business Listings and Search Functionality: Yelp.com offers a comprehensive database of business listings. The search functionality is robust, allowing users to filter results based on various criteria such as location, category, and ratings. The search results are accurate and provide relevant information about each business.

Review System and Credibility: Yelp.com's review system is highly credible and reliable. Users can leave detailed reviews and ratings for businesses they have visited. The platform has strict guidelines to ensure the authenticity of reviews, minimizing the chances of fake or biased feedback. The overall rating of a business is based on a combination of user reviews and other factors.

Mobile App Experience: Yelp.com's mobile app provides a seamless experience for users on the go. The app is well-designed and offers all the features available on the website. Users can easily search for businesses, read reviews, and even write their own reviews directly from their mobile devices. The app is responsive and user-friendly.

Customer Support and Responsiveness: Yelp.com provides excellent customer support and is highly responsive to user inquiries and issues. Users can contact customer support through various channels, including email and phone. The support team is knowledgeable and strives to resolve any concerns or problems promptly.

Advertising and Promotional Opportunities: Yelp.com offers advertising and promotional opportunities for businesses. Business owners can create targeted ads to reach their desired audience. Yelp.com also provides options for businesses to offer deals and promotions, helping them attract more customers and increase their visibility.

Community Engagement and Social Features: Yelp.com encourages community engagement through various social features. Users can follow other reviewers, leave comments on reviews, and even join discussion forums. The platform fosters a sense of community and allows users to connect with like-minded individuals.

Business Owner Tools and Features: Yelp.com provides a range of tools and features for business owners to manage their listings effectively. Business owners can claim their listings, respond to reviews, and update their business information. The platform also offers analytics and insights to help businesses track their performance and make informed decisions.

Privacy and Security Measures: Yelp.com takes privacy and security seriously. The platform has robust measures in place to protect user data and ensure the safety of personal information. Users can control their privacy settings and choose what information to share publicly.

Pricing and Membership Options: Yelp.com offers free membership for users. However, there are additional paid features and advertising options available for businesses. The pricing for these options varies depending on the specific needs and goals of the business.

Overall User Satisfaction and Trustworthiness: Yelp.com is highly trusted and has a strong reputation among users. The platform's commitment to authenticity and credibility has earned the trust of its users. The overall user satisfaction is high, as Yelp.com provides a valuable resource for finding and reviewing businesses.

How to file a complaint about Yelp.com?

Here is a guide on how to file a complaint against Yelp.com on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Yelp.com in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about the key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, and more.
5. Attaching supporting documents: Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution you seek.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide will help you effectively file a complaint against Yelp.com on ComplaintsBoard.com.

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Contact Yelp.com customer service

Phone numbers

+1 (415) 908-3801 +1 (877) 767-9357 More phone numbers

Website

biz.yelp.com

Most discussed complaints

Beware 4 (opinions to this review)

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