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If anyone is up, we could use some prayer. Do you want the long or short version?

We made it to our hotel a little before 11 pm. We’re tired and a little stressed due to the rain and being in an area we don’t know. So we were looking forward to getting some rest so we could finish our trip tomorrow.

So I made the reservation while Ron was driving so I had to go in and sign the paperwork. I had to go in the other side of the office, I guess it was the night shift way. So I did. I rang the bell. A lady came and I said I had reserved a room. She then asked for my od and credit card so I put it where she could get them from the window. She took them out of my sight. I didn’t like that at all. If they’re going to do transactions from that room they need to be able to do it within the customer view. Too many scammers out there. She came back 3 or 4 minutes later and put a paper through the window and asked me to sign it. I did. Then she said meet me on the other side and pointed like toward the regular office door. (Now mind you, I still didn’t have my if or credit card back. But I went there. A couple minutes later, I saw her through the glass and she’s pointing further down. And the only thing further down we’re guest doors so I had to go back and say what (something like this 🤷🏻‍♀️) through the glass. She huffs and then finally opened the glass office door she was in. And practically threw my id, credit card and room keys at me. She said you forgot your cards and need a key to get in. I said I know, that’s what I was waiting for from you.

So we go find our room. And when we go inside, I have never seen a filthier hotel room! The bed was made but everything was filthy. Including the bed. I will get to that in a second.

I have asthma and the whole bathroom ceiling was riddled with black mold. I could feel that part when I walked in there. There was someone’s socks in the night stand drawer. All the walls were all messed up bad. I mean, I know things happen, but this was a lot. All this damage and they don’t fix it, just keep renting it out to the next person?

The sink had a huge crack in it. The ice bucket lid was so sticky and filthy. I’m not even sure when it was washed last. I pulled back the sheets on the bed (we do this everywhere we stay to look for bed bugs). No bed bugs (that I saw), but what are all those little spots under the sheet? There were stains of some sort on some of the walls.

We asked for a non smoking room but Ron says it smell d full of smoke and on the register for the cooling unit, it looks like a cigarettes burn mark.

Ron dropped his keys and they slid under the bed, and when he looked under the bed to get them, there was an old McDonald’s bag under the bed.

Ron tried to use their phone to call the front desk, and it didn’t even work!

So we used our cell phones and called the 800 number. They said they couldn’t help us. They gave us guest relations number for the morning and then transferred us to the front desk of this hotel.

A man answered, Ron tried to tell him what was going on, and try to get a different room or a refund, Ron barely finished one sentence before he was interrupted and the man said I can’t do anything tonight. You have to wait and talk to the manager between 10&2 tomorrow. Then he hung up on Ron.

So we called back the first 800 number. They said we unfortunately would have to wait for guest relations. They can’t do anything like that from their end. She said the best thing to do is to walk to the office and talk in person so he can’t hang up on you again. So that’s what we did.

We get there. He comes to the window and we tell him who we are and what we needed and he wouldn’t really let us explain anything. He said I already told you. I can’t do anything for you tonight. And then he walked away.

So we rang the bell again and Ron said we need a refund or a different room. He pointed at the sign that said no refunds. Then I said I never heard of a hotel who at the very least wouldn’t at least exchange a room in a circumstance like this. He said I already told you, I am not doing anything for you. Talk to the manager.

We went to the car and called the police to see if they could help us and they said they couldn’t. Because it’s a civil matter.

So it feels like we’re being held here against our will until we can talk to the manager at 10 am and/or guest relations at 8 am. If we got a refund, we could go down the road a little further and just get a new one. We cannot sleep in that room. So now we are going to try to get a few hours sleep in our car parked right in front of “our room”

This is from my wife’s post on Facebook have pictures to show as well. I hope this gets enough negative responses from people

That they will be forced to go above and beyond

Alanta/Smyrna Red Roof inn

2200 Corporate plaza Smyrna Ga

This staff was just as nasty

I just posted a review of my disastrous experience with Climatech Inc., a heating and cooling company here in Los Angeles CA. After about twenty minutes of posting the review, I logged back to Yelp.com to see if it has been posted. I discovered it was posted with my name but my location was changed to Montebello, CA instead of Tarzana or Los Angeles CA. It also shows the date of my review as August 21 2023 when in actuality it was today February 22, 2024.

I am contacting you- Yelp and requesting for an explanation as to why this misleading information is being attached to my review of this company which makes my review ineffective. I need customers to know and be aware what they are getting into if they choose to hire this company for their heating and cooling systems issues.

My name is Regina Chinweze

My email address is [protected]@regicpa.com.

I need an explanation as soon as possible so that I can determine what my next course of action should be.

Just got burned. They automatically added extra services I did not chose, and no confirmation or message send to my email for extra. This happened for 2nd time in 2 months. Previous month I called and disputed extra charges and they agree to refund. I receive nothing despite they said i was refunded. Now I was charged again extra 150$ and after I disputed the charge, they said this extra pick is made by me and they can't do anything. This is scam. Also, their system removed all my positive review 4 months ago by stating they computer decided to remove them and they cant do anything. I asked them to investigate the review because they were from real customers and real jobs, but they refused.

Please take down the review written by me about Dr Shannon Chandler. The complaint was really about the Visionworks part of where she works as a totally independent contractor. My complaint was resolved and I want it taken down at once. This was a yelp review in Las Vegas for the Blue Diamond store. Can anyone help me do this ? My email is [protected]@yahoo.com. Please help!

I placed an order online on 11/23, I selected the delivery date from the options shown by Yelloh. I selected 11/27, I received a confirmation email stating my delivery will be delivered 11/27 between 9 and 6pm. Perfect.

Today is 11/28 and no delivery. No email, no call, no text.

I have tried to contact Yelloh by phone - No luck there. Its an automated response and regardless of what option you select you are told to go to the App or Website.

Disgusting customer service

I opened my biz page 2 months ago. 1 month ago they offered me 300 dollars for yelp ads to use during a month.

I used, wasn't much help, but after that they charge me 151,00 in my card without being clear about it.

I want a refund, but when I called they said they couldn't refund, instead they could give me more free credit to keep using their ads.

I can't really afford this extra charge right now and feels completely unfair to not be able to solve it!

The results from Yelp advertising are fake. They basically told us we received over 60 customers in one month from their platform ads when we received zero. Then they had to tell us our Yelp Deals resulted in many new customers via an email, yet we never had any Yelp customer buy any deal whatsoever.

How can you trust reviews from a provider that cannot be honest?

Stay away from Yelp. They will promise you the world and deliver nothing.

Coggins honda in bennington, vermont sold me a $17,000.00 used honda vehicle and the engine blew up in 1,500 miles and the warranty they sold me did not cover (3,000 mi warranty). I am out over $23,000.00 (trapped) because coggins honda in bennington vermont sold me a lemon and there are no lemon laws in vermont. Do not buy used vehivcle in vermont

I recently looked at the reviews for my company on Yelp. There are only two and both are one star. I clicked on the "not recommended" reviews and there are four more, all are 5 star reviews. None of these are included in the average star rating. Yelp claims that its algorithm only includes reviews from people who have a social media presence. I recognize the names of the four 5 star reviews and they were in fact customers of mine. I don't know and couldn't care less what their social media presence is. They are valid reviews.

Yelp claims it cannot override their own algorithm. I find that hard to believe. So, I called and ask them just to remove my company page altogether as it is doing more harm than good. They said they couldn't do that either. Not sure what kind of company can't control their own processes.

I have a business account page with Google and I don't have any of these problems. My company has 158 reviews on Google, all but 2 are 5 star.

Received a home cleaning from this company in June 2023. Did not like the job performed, so cancelled the cleaning plan. I am still getting charged every month for this service, even though I cancelled the plan. what I did not realize was I also had to cancel the membership. I didn't even know i had signed up to be a member, I just wanted my house clean. I supposedly signed up for a 6 month plan, which ends in December 2023. the company said for me to quit now, I would have to pay $200+ to cancel the membership. Has anyone else gotten stuck with this crap!

They are going to still charge me for the next 3 months for the membership, even though no one will be cleaning our house.

Yelp sales person

Joe Dean (he/him)

Elite Account Director, Yelp Inc. | P: +[protected]

Has misleaded, misguided and over a phone he lured and tactically enrolled my business to many paid services without explaining its cost implication and by keeping me in dark. He offered some free package for one things and present case that for 6 month or 1 year everything is free over a call and literally cheated by enrolling my businesses for many paid services. When i realised, i have been smartly cheated by this fraud person, i emailed him couple of time, he never responded to single mail. I have raised my official compliant on yelp support and awaiting final action on my case.

I stopped all enrolled services on 6th july 2023, raised alarmed but still some more funds got deducted from my credit card toward fees.

I dont understand why business need to cheat customers in such a way ?