United Vacations reviews and complaints

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If anyone is up, we could use some prayer. Do you want the long or short version?

We made it to our hotel a little before 11 pm. We’re tired and a little stressed due to the rain and being in an area we don’t know. So we were looking forward to getting some rest so we could finish our trip tomorrow.

So I made the reservation while Ron was driving so I had to go in and sign the paperwork. I had to go in the other side of the office, I guess it was the night shift way. So I did. I rang the bell. A lady came and I said I had reserved a room. She then asked for my od and credit card so I put it where she could get them from the window. She took them out of my sight. I didn’t like that at all. If they’re going to do transactions from that room they need to be able to do it within the customer view. Too many scammers out there. She came back 3 or 4 minutes later and put a paper through the window and asked me to sign it. I did. Then she said meet me on the other side and pointed like toward the regular office door. (Now mind you, I still didn’t have my if or credit card back. But I went there. A couple minutes later, I saw her through the glass and she’s pointing further down. And the only thing further down we’re guest doors so I had to go back and say what (something like this ?‍♀️) through the glass. She huffs and then finally opened the glass office door she was in. And practically threw my id, credit card and room keys at me. She said you forgot your cards and need a key to get in. I said I know, that’s what I was waiting for from you.

So we go find our room. And when we go inside, I have never seen a filthier hotel room! The bed was made but everything was filthy. Including the bed. I will get to that in a second.

I have asthma and the whole bathroom ceiling was riddled with black mold. I could feel that part when I walked in there. There was someone’s socks in the night stand drawer. All the walls were all messed up bad. I mean, I know things happen, but this was a lot. All this damage and they don’t fix it, just keep renting it out to the next person?

The sink had a huge crack in it. The ice bucket lid was so sticky and filthy. I’m not even sure when it was washed last. I pulled back the sheets on the bed (we do this everywhere we stay to look for bed bugs). No bed bugs (that I saw), but what are all those little spots under the sheet? There were stains of some sort on some of the walls.

We asked for a non smoking room but Ron says it smell d full of smoke and on the register for the cooling unit, it looks like a cigarettes burn mark.

Ron dropped his keys and they slid under the bed, and when he looked under the bed to get them, there was an old McDonald’s bag under the bed.

Ron tried to use their phone to call the front desk, and it didn’t even work!

So we used our cell phones and called the 800 number. They said they couldn’t help us. They gave us guest relations number for the morning and then transferred us to the front desk of this hotel.

A man answered, Ron tried to tell him what was going on, and try to get a different room or a refund, Ron barely finished one sentence before he was interrupted and the man said I can’t do anything tonight. You have to wait and talk to the manager between 10&2 tomorrow. Then he hung up on Ron.

So we called back the first 800 number. They said we unfortunately would have to wait for guest relations. They can’t do anything like that from their end. She said the best thing to do is to walk to the office and talk in person so he can’t hang up on you again. So that’s what we did.

We get there. He comes to the window and we tell him who we are and what we needed and he wouldn’t really let us explain anything. He said I already told you. I can’t do anything for you tonight. And then he walked away.

So we rang the bell again and Ron said we need a refund or a different room. He pointed at the sign that said no refunds. Then I said I never heard of a hotel who at the very least wouldn’t at least exchange a room in a circumstance like this. He said I already told you, I am not doing anything for you. Talk to the manager.

We went to the car and called the police to see if they could help us and they said they couldn’t. Because it’s a civil matter.

So it feels like we’re being held here against our will until we can talk to the manager at 10 am and/or guest relations at 8 am. If we got a refund, we could go down the road a little further and just get a new one. We cannot sleep in that room. So now we are going to try to get a few hours sleep in our car parked right in front of “our room”

This is from my wife’s post on Facebook have pictures to show as well. I hope this gets enough negative responses from people

That they will be forced to go above and beyond

Alanta/Smyrna Red Roof inn

2200 Corporate plaza Smyrna Ga

This staff was just as nasty

I purchased a vacation package through United Vacations and every time I called about a refund each representative gave me a different amount that United Vacations would charge for a cancellation fee. United vacations started out saying it would be a $150 cancellation fee per person to cancel my United flight, now 5 days later they are saying it's a $200 cancellation fee per person. My hotel room I booked is fully refundable and United Airlines is not actually charging customers right now to cancel their flights. This company United Vacations should go out of business they are horrible and they are stealing money from hard working people. They lie a lot and all their cancellations fees is just money they are taking from the consumer. I will never use United Vacations for anything anymore. I'm actually changing the way I fly I will not longer fly with united airlines. I don't know how United Airlines partners with this company ALG they are lying like United is charging to cancel flights when in actuality they are charging the fees. No one speaks proper English either it's hard trying to speak to someone who doesn't speak English. I want my money back

I booked and paid for a trip to Cancun for February 2022. Due to unforeseen circumstances, I had to cancel. I reached an agent to cancel my trip and was told it would take 30-60 days for my money to be refunded. I can't believe it takes that long to process a refund. This is most unprofessional and predatory company. I warn everyone, do not use this company!

Due to COVID with a family member, we had to delay our vacation in June> We were told that that we would get the money as credits.
Today I was informed that in October, United Vacations charged $1200 of penalties for the two adults and two children under 5 years. They blamed United Airlines for $200 per person change fees. When I contacted United Airlines, they were shocked since the fare was fully refundable. Need help to get this resolved. Plus the $100 cancellation fees per person.

We booked a trip to Florida from NJ using United Vacations who we were connected to through United Airlines. We paid $1480 for a trip for 3 to travel. We had to cancel said trip due to covid travel restrictions. When I spoke to the "rep" from United Vacations, she said that we have a travel credit and that we needed to use it before 12/21. I called the company to rebook our trip for October and was told that there is no travel credit and they claim that they refunded our $1480 to our United credit card. They did not. You can never speak to the same rep twice, they are rude and the WORST company I have ever dealt with. I spent hours waiting on hold to speak to someone several times and each time, got nowhere. Very disheartening to be out of $1480. This "company" is a scam.