I manage a business that signed up with Restaurant.com to help get NEW customers into the business. When we signed up, the representative told us that users could only purchase coupons once a month and that our subscription could be cancelled at any time.
After seven months, we noticed that the same customers were constantly using the coupons (definitely more than once a month), and it was drowning our sales tremendously. We did not have any new customers coming through the doors with these coupons and it was costing us a ton of money (since the business does not see any of the money that consumers pay to purchase these coupons), so we decided to cancel. I called customer service and was told that a supervisor would have to call me back to be able to cancel our subscription. After 4 days with no call back, I called again. And again, they told me that someone would have to call me back. After almost a month of this (I left my work number and my cell in case they called while I was not at work), I finally was able to speak to someone about cancelling our subscription. I was then informed that we were under a year contract and we not allowed to break it! I felt completely tricked since I asked the representative over and over again to make sure that I could cancel this at any time! I had been blatantly lied to. Apparently their policy is that you have to give mailed, written notice that you want to cancel your subscription, and it can only be cancelled 90 days from the date the letter is received! Even after I jumped though all of these hoops and mailed the letter, after 90 days, they were STILL selling coupons for my restaurant and it took ANOTHER 3 weeks for someone to of course, call me back. It wasn't until I called there threatening to sue because they were selling $100 for $4 after the 90 days was WELL up, they finally took our site down.
I have had numerous customers call here, asking if we accept restaurant.com certificates. We do only because we feel like it is not the customer's fault that restaurant.com is dishonest.
As a restaurant manager, I would definitely not recommend that any business sign up with this company. As a consumer, it is a great site to use as long as the restaurant still accepts the coupons. I would definitely call the business first, just to make sure, before purchasing.