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Restaurant.com Complaints Summary

33 Resolved
82 Unresolved
Our verdict: When using services from Restaurant.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Restaurant.com complaints 115

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4:23 pm EST
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Restaurant.com unauthorized sale of discount coupons

This company sends representatives that hard sell a restaurant into "trying out" their website coupon sales. I was told by the sales rep that if it didn't work out for us, I could cancel at anytime. When he stopped by to try to re-up our participation, I told him that I wanted my restaurant to be taken off the site immediately and to sell no more coupons. He told me "NO Problem, he would immediately have it posted as "Out of Stock" and we would be removed ASAP". That was on Jan 8th and today--Feb 24, the restaurant is sill on the website and they are still selling coupons, that we will not honor. Restauranteurs beware!

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Office Depot-upset customer
Las Vegas, US
Oct 21, 2011 12:01 pm EDT
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In this economy, restaurants need to be aware that people are looking for value.
If you choose to alienate your customers, trust me you will loose!
Rest.com is a great company that offers value!
Why don't you give the people what they want instead of what you want!
Isn't that what a good business owner should do?

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KyRestaurant
, US
Jan 19, 2011 8:40 pm EST

Our experience with restaurant.com is similarly bad. It may not be an out-and-out scam, but outright misrepresentation on the part of restaurant.com makes it damn close. This company basically blackmails a restaurant into honoring deceptively marketed and financially crippling discount coupons. The alternative is alienating your customers. At the very least we intend to post a notice on our door that we will no longer be accepting restaurant.com coupons as of the date we can "officially" cancel with them (around 5 months from now). Hopefully this will serve as a deterrent to customers with these coupons. If anyone has a personal story on how they ended this blackmail before their "contract" ended, please share.

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Yamaha_Chef
Hamburg, US
Jan 05, 2011 8:12 pm EST

I have had a very similiar experience. My question is how do I stop their scam without hurting my business?

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soozeeq12345
Cuyaoga Falls, US
Dec 16, 2010 3:27 am EST

We own a small Mom & Pop and we had a heinous experience similar to the ones above. After 10 years - between the economy and weather and Rest.com, we're close to the breaking point. Rest.com told us it was ninety days from when we asked them to stop, which was Feb 15. They continued to sell them at $2 on a $25 and we kept up our end of the bargain and stopped accepting them on May 15. Today is Dec 15 - and we got 2 within 5 minutes of each other. RESTAURANTEURS BEWARE - even if you have it in writing, NO ONE represents you when it comes to these people - stay away! Plenty of other ways to do it besides this scam. (No - we explain that they're scammers, and if they sign up for our e-mail, they'll get even better coupons - but not $2 for $25...)

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Stacy Griffin
27101, US
Aug 19, 2010 10:42 am EDT
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My restaurant just signed up on June 9, 2010. Sounded good at the time as a way to get new customers in the door. After a few weeks, we were being flooded with these rest.com gift certificates, with a total of $2890.00 of "give aways"in the first month. Its like this...if customer spends $36.00 for their total bill, my restaurant receives $12.00! We are losing money! The only one benefiting from this is the customer and Rest.com. When I called my sales rep to complain, of course she would not call me back. Then finally got a call from corporate office who said you cant make changes within 45 days & suggested limiting the amount being sold to an average of 30 per month, sounded reasonable.Why was I not told this upfront? I asked that they quit selling them since they must of sold 200 the first month to try and help alleviate the financial burden this is causing my company. Less than 9 weeks into the program my restaurant has given away over $5000.00 of free food and alcohol! The biggest fraud is being told by the perky sales rep that a customer can only use their coupon once a month.Really? then why can a customer buy 4 at a time? How can a restaurant police the customers to abide by this when you serve 400 people a day...impossible, , , and yes customers do use them whenever they want and we cannot control it. We are done with this company! I will contact the BBB about the fraud on our end and maybe for all you other restauranteurs who feel scammed by them, maybe a class action suit will get their attention !

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SursumTX
Manchaca, US
Jul 10, 2010 8:50 pm EDT
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Our experience was similar -- sales rep said we could cancel anytime but the fine print is 30 days written cancellation.

Because it doesn't cost them a thing after they post the information, the deep discounting is no skin off their nose, and yes, it DOES cheapen the customers' perception of the business.

There are lots of other opportunities for flash sale type things, like Groupon, where the restaurant gets a % (usually half) of what the customer pays for the certificate.

I seriously doubt we'll do Rest. com again, ever.

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bus
San Francisco, US
Jul 09, 2010 9:28 am EDT

I'm having the exact same problem. The salesrep told me I would have 90 day trial and can cancel anytime. How did you solve it at last?

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SursumTX
Manchaca, US
Jul 04, 2010 10:59 am EDT
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Had similar experience. Worse yet, they discount the certificates so deeply sometimes -- like $2 for $25 -- it cheapens the customers' perception of the business.

If they were more transparent and shared the $ that the customers spent, it might make sense.

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7:34 am EST
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Restaurant.com Rejected certificates

Restaurant.com certificates used to be a great way to save money. Sure, you must read the fine print. A minimum purchase is required and many have specific days that are blacked out. It has saved me some money, however I have had several certificates refused at the restaurant. They've just decided to no longer except for various reasons, apparently there is a fraud problem with these certificates, so it's hard to fault the restaurant. Restaurant.com says you can exchange an unused certificate for another, but it's a huge hassle. I don't know the solution, I'm just saying BE CAUTIOUS. Read the fine print and don't let certificates get close to expiration (1 year from purchase) so you'll have time to exchange if refused. Because the customer service at R.com is like most companies and pretty much non-existent.

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2:24 pm EST
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Restaurant.com Certificates

I am really surprised to see so many complaints about Restaurant.com. I have purchased dozens of certificates from them and never had a problem. We have gone to many new places we would have never tried without the coupon. I have never had a restaurant reject the coupon. I was able to see all of the terms and conditions before I made my purchase. I think this is a great service and I am very happy with them. The only time I've ever regretted my purchase was with one restaurant that is in a shady neighborhood. But that is not restaurant.coms fault.

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Brila
Prairieton, US
Nov 27, 2009 7:08 pm EST

I have a complaint- I bought a certificate that said 25.00. The restaurant did not take the full 25.00 off they took the less entree off (22.00) then they put on 18% tip on the full bill INCLUDING tax which was 72.00. In any other situation you tip PRIOR to tax especially since tax is at 8.75% tax it ridiculous! When I called restaurants.com to complain the certificate states 25 they simply said not our problem call the rstaurant.

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11:45 pm EDT
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If you are a restauranteur, DO NOT USE this scam of a a company. They sell more than authorized to and are very difficult to contact for resolution.

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7:20 am EDT
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Restaurant.com Consumer Fraud

They offer discount certificates for restaurants. I bought three $25 certificates for a local restaurant which I like (Regatta Bar & Grill in Syracuse, NY). It provided a $25 discount; I only needed to spend $35 to qualify for the discount each time. We tried to used one of the certificates for Brunch on Mother's Day Sunday and the restaurant refused to honor it. Even though my certificate allowed me to use it for any meal and holidays were not excluded, the restaurant changed the terms of use after my purchase (I now could only use it for dinner on a non-holiday and I had to spend $50 to qualify for the discount).

I am upset because I did not get the $25 discount for brunch. When I complained to restaurant.com, they said the restaurants can change the terms any time they like (although this is discouraged). Restaurant.com said I should call the restaurant before I go to make sure they are still honoring my coupon under its original terms.

This is nothing but consumer fraud. Restauant.com website does not disclose that the terms of the certificates can be changed at any time. The site says that the certificates are good for one year and come with an unconditional guarantee.

Restaurant.com gave me the opportunity to obtain $25 certificates for a new restaurant, but I think that I am pretty much done with this company. What a turn-off to find out that the restaurant can change the terms of previously issued certificates at its whim.

To make matters worse, I had another certificate for a different restaurant (Rocco's Pizza in Rye, New York). We tried to use the certificate in May 2009 and the restaurant said it no longer particpates in the program at all! We still had 8 months left on the one year certificate.

These certificates are good when they work. However, beware! The restaurants can refuse to honor the certificates at their whim. Restaurant.com will not give you the money you lost (i.e., the $25 discount for your meal).

I would NEVER give one of these certificates as a gift again. Can you imagine how upset the gift recipent would be if the restaurant refuses to honor the certificate?

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stockball2000
McDonald, US
May 07, 2010 10:43 am EDT
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I had purchased a certificate for a restaurant which stopped participating with restaurant.com, and I was allowed at no charge to change the certificate to my choice of other participating restaurants. Just ask the restaurant beforehand if they're still honoring the certificate, and you won't get stuck paying the extra money.

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Lv2Travel
, US
Feb 23, 2010 10:50 am EST

In December 2009 I purchased 4 gift certificates from Restaurants.com. Two for $25 each off on a $35 meal at Quick Kabob in Westminster, Ca. When we attempted to use one of them, the owner or manager said the minimum price had been raised to $50. I advised them that they were breaking a contract. They did not seem concerned.
I will contact Restaurants.com and ask for a refund for all 4 certificates, and if that does not work, I will ask VISA to reverse the charges.

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10:06 am EST
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Restaurant.com Terrible place

I have emailed them and reported them to the BBB. They are a scam. I purchased a $100 certificate and then had to spend $200, plus buy the certificate, total would have been $140 for $200 restaurant bill. That is worse than a 50% off Entertainment coupon. But the restaurant wouldn't honor the coupon. Also on the website it read minimum purchase was $35 not $200.

When I went to get my money back they emailed and replied NO REFUND - their words exactly: To complete an order, there is a box that needs to be checked off that states 'I have read and agree to the restaurant terms and conditions merchant terms and conditions and applicable restaurant restrictions So read the fine print! BUYER BEWARE!

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fotz
Davison, US
Dec 20, 2011 4:35 pm EST

I have never purchased a coupon but have read through a lot of these complaints and it looks like the restaurants are the ones really getting ripped off here. To put a restaurant on a list without the owners consent or leave them there when they have asked to be taken off is dishonest. Looks like the problem has been exasperated by cheap, stupid people buying these coupons (Geez you want to save 90 pervent and then not tip the servers!?!) -- between those two things no wonder there are a lot of problems -- sounds like too big a pain in the ### for my money and time -- I refuse to make phone calls on my own time because the people I bought the coupons from are dishonest -- count me out

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pfri
Northbrook, US
Jul 13, 2010 3:18 pm EDT
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This person obviously did not readtthe terms and conditions. I have used restaurant.com several times, with no problems. It seems that some people think that restaurants should simply give free meals, with no conditions? I think that when you can get a $25 coupon for only $2 (with the 80% off code), then it is more than fair for the restaurant to have a min order of $50 and exclude alcohol. After all, I just got a $23 discount on a $50 meal. In fact, I almost feel bad - like I am getting too good of a deal.

And - for those of you who don't tip their servers on the entire amount - shame on you. You should just stay home and cook/serve yourselves.

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lah lee lah
Asheboro, US
Mar 12, 2010 9:37 pm EST

I am looking into using this service for the first time and have just discovered that there are radio buttons in the screen where it lists participating restaurants and shows the coupon values each restaurant will accept and under what conditions. The conditions change according to the face value of the coupon, you have to click on the button next to the specific coupon you are interested in to see minimum purchase amount.

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EatCheap
, US
Nov 18, 2009 2:16 pm EST

I have been using Restaurant.com for discount coupons for almost 3 years and NEVER had a problem! I even had a coupon for a restaurant that went out of business and got a new $25 certificate. I've used them in NY and Florida and as long as you - read and follow the instructions - they work great!

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Swannyo2b1
Pennsauken, US
Apr 08, 2009 12:42 am EDT

Can you explain why they required you to spend $200 to use the certificate?

Did you show it prior to ordering?

Whats the name of the restaurant? Expose them

I think they sign on for the advertising aspect...but maybe arent ready to honor the discount?

Curious

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Kim
Clay, US
Feb 20, 2009 10:31 am EST

The problem is that you didn't read the requirements to use the coupon - not that restaurants.com shafted you in any way.

If the restaurant didn't honor it for some reason *outside of the terms of the coupon* then you should contact corporate headquarters of the restaurant.

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7:24 pm EST
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Restaurant.com Hidden expenses & restaurant denies coupon

Hidden expenses not shown until you pay for and print the online coupon. I had to type out what is on my certificate so that others can see BEFORE they make a purchase from Restaurants.com. They sure do not make it easy for you.
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Certificate # XXXXXXXXX
Date Purchased 01/01/09
Validation Line: 1888-905-GIFT (4438)
Or [protected]
"DO NOT CALL validation line unless you are a restaurant owner or employee. Calling the above number will INVALIDATE your certificate"
**********my thoughts...is this a Threat? wow! there is no number ON the coupon for the purchaser to call... you have to go back to the website and look it up... what good does that do when the restaurant isn't ACCEPTING the coupon?**********

Special Instructions: Valid with a minimum purchase of $35. 18% gratuity added to pre-discounted check amount. Excludes alcohol.

The issuing of the restaurant credit is at the sole discretion of the merchant unless otherwise required by law. *** um, did they not agree to this coupon, or what?******
Void to the extent prohibited by law. ***** whaaaat? I pay for this and then it might be worthless?*******
Gift certificates can be exchange for Restaurant.com Gift Certificates within 90 days of purchase date.
No cash back on gift certificates **** meaning they will NOT give you your money back if you are dissatisfied?****
*****the following is understandable, but important to be aware***********

Limit one (1) redemption per party, per month, per restaurant.
Limit one (1) gift certificate per party even if seated at separate tables, and recieives more than one check.
Not valid with other promotions, coupons, or other certificates.
Valid for dine in only unless otherwise stated.
______________________________ now for my story...

I bought a 'coupon' for $10 using Paypal (for protection, thank God) good for a $25. After checking my email, I found the link to PRINT my coupon and only then saw that I had to SPEND $35 in the restaurant in order to use it.

The restaurant is one we frequent often and the staff knows us fortunately. It's not an expensive restaurant but we knew the food was good and thought... oh well... it's ok... even though we now have to actually shell out NOT $10, but $20 to use the $25 coupon.. we ordered 2 softdrinks, 1 appetizer, 2 entrees and 3 desserts (one to take home with the other leftovers we thought) just in order to get the bill high enough to USE the coupon.

Then we went to pay and the staff had never heard of nor seen this type coupon before. I decided to call the phone number on the coupon and then noticed the line that said I would be INVALIDATING the coupon if I did... so quickly I hung up and asked the staff to call instead. The two staff members poured over the coupon thoroughly and called one of the owners and he also had never heard of this coupon or website. I was put on the phone with the owner and he said it could not be used until he talked to his partner. I gave him the phone number listed on the coupon as well as the validation code on the coupon and insisted he call right away to verify, as I would wait. We had already spent more than we expected to pay, then PLUS the $10 to restaurant.com. what a ripoff... then I read the fine print that said we couldn't get any money back anyway... I was starting to get upset and my fiance was getting ticked off the longer this took.

But we waited to hear back ... this took about half an hour in total. The owner did call back and he told his staff to go ahead and accept the coupon as he wanted the copy to look over and let his staff know he "had a problem with restaurant.com as he had never SIGNED anything with them". Thankfully they knew were were repeat customers and wanted us to not be upset with THEM.

Suffice it to say that it caused stress on us, and with the hefty tip for their troubles, we still had out of pocket expense of about $30. I don't fault the staff... they were understanding. The owner ended up only making about $10 on the whole deal for a $35 meal. It turns out that the TEN dollars I paid goes to RESTAURANT.COM... the restaurant only makes the $10 on the back end (since you are forced to spend 10 more in order to use the $25 coupon) and the loss of $25 dollars ends up being an advertising expense for the restaurant. Maybe that's not a big deal to large chains.. but for small restaurants I think it sucks.

I highly recommend NOT buying anything from this company UNLESS you went through Paypal... (for protection that they don't get a hold of your credit card number.. now they DO have my email so I'm expecting potential spam now after this experience)... and EQUALLY as important... I recommend CALLING any prospective restaurant you MIGHT like to try out using one of these coupons before you BUY one from Restaurant.com. Lastly, only buy ONE coupon to try it out for yourself FIRST.

I hope this helps someone else before they feel scammed. It was NOT a pleasant experience, but one I will not repeat again.

Also be forewarned about the possible unauthorized charges if you should use a credit card to pay. I called Paypal to put a note on my account should it happen to me. I've read that a company called Shopping Essentials Plus might get a hold to your credit card and start billing you monthly, starting the month after you buy a coupon at restaurant.com in the amount of $14.95. I alerted Paypal and they say it won't happen to me after they looked at my account. I hope not, but at least I learned beforehand from THIS website to watch out for it. Thanks for reading and don't be a troll. If you have something negative to say to ME, then explain yourself fully please. I DID scan over the fine print before buying from the site, but they obviously don't make it easy because they seem to intend to scam people AND the restaurant owners.

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Michele Miller39
, US
Oct 18, 2016 9:48 am EDT

Sesame house restaurant should be removed from restaurant.com, very poor customer service, didn't want to accept the $25 e gift card and told me my code was invalid

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Just Mom
, US
Nov 08, 2015 8:26 pm EST

I've bought and used MANY certificates and E Cards from Restaurant.com; and have never have a problem! If I change my mind after I buy the certificate, I just go to the website and exchanged it into an E Card and then use that to buy a different certificate. No problem. Those who gripped about being surprised at the amount they had to spend above the face value of the certificate did NOT take the time to read what they were purchasing. It's Not hidden in small print off in some far away location either! It's right there it front of them-I don't know how you can possibly miss it! It's right there next to the button you click to purchase the certificate! Here's a tip: I also have always Called the restaurant First Before I went there to check and make sure that they were still accepting the certificates. This can avoid a lot of your problems in the first place! I'm 67 years old, and I don't have a cell phone, plus I don't even have a car. What I do have is "Common Sense"! Come on people, quit your multi tasking and take the time to use yours!

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scheadhunter
, US
Aug 16, 2011 8:35 pm EDT

I redeemed Coke Reward Points to get a $100 Restaurant.com credit. Before I redeemed my points, I looked at the list of participating restaurants and found one in particular that I wanted to visit. After redeeming my points and getting an access code to Restaurants.com, the restaurant I had chosen doesn't appear in the participating restaurants list anymore! I called the number on the Restaurants.com website only to be told that they are limited as to the number of certificates they can offer per restaurant. I wasn't very happy about this as I had to redeem 1, 000 coke reward points for this $100 credit, but I decided to choose another restaurant. We were going out of town for the weekend - about a 3 hour drive - so I decided to see what was available in that area. I chose a restaurant on the list and redeemed $25 worth of my $100 credit (because it stated you had to spend $35 to use the certificate and we had never been to this restaurant before - therefore, I did not want to redeem the whole $100 credit) I had my husband, son, one of my son's friends and another guest with me and we went to the restaurant. Thank goodness I showed the waitress the certificate BEFORE we ordered! She informed me that they no longer honored the certificates and they had been contacting Restaurant.com since January of 2011 telling them to take them off of their list, but they had not done it yet. I bought the certificate on August 9th, 2011 and tried to use it on August 14th, 2011. It was quite and embarrassing event as it happened in front of my guests. I did call the number on the website again and told them what had happened and they issued an "exchange" credit to my account. I did find a couple of local restaurants on the list and I called them before I redeemed my credits, just to be sure they accept them and to verify if there were any "blackout" times that the certificate could not be used. I'm certainly glad I did not actually spend my money on this website. I would really have preferred to get my coke rewards points refunded to my account than use these certificates. To me it's a type of false advertisement. There is nothing that tells you BEFORE you redeem the coke points that you have to spend a minimum amount of money to use the certificates. Only after you redeem the points and try to choose a restaurant is this information revealed. Lesson learned.

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lalala007
saint joseph, US
Mar 19, 2011 10:37 pm EDT
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wow thats all i can say i currently use the website all the time. i think you guys just dont know how to read how can a company get info from a rest with out there knowlege are they just gonna grab a hat and pull a rest out. you obivously have no idea what the hell your talking about tho. so keeping on thinking that ill use rdc all the time for you :)

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lah lee lah
Asheboro, US
Mar 12, 2010 10:18 pm EST

Oh, I forgot to add this: The current website does state somewhere that you have to present the coupon before ordering your meal, so maybe that could have saved you some hassle and expense. Again, this is kind of standard practice, most stores do want you to present the coupon before ringing you up. Sorry it happened to you.

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lah lee lah
Asheboro, US
Mar 12, 2010 10:12 pm EST

Thank you for the tip about using Pay Pal to avoid spurious charges, I will try that if I decide to purchase. I also agree with your suggestion to call every eating establishment before printing out their coupon to confirm they are still participating and the terms of use. I just called up nine restaurants in my area to check and see whether the terms listed for them on the website matched the restaurants' actual policy. For six out of nine the terms matched exactly, in two more the terms were a match but the website had failed to list some detail, such as not being available to use on a holiday or for the Sunday brunch. One out of the nine restaurants was in the middle of relocating and didn't plan to use the program again once they reopened, so the website information was out-of-date and erroneously showed the restaurant as participating when in fact they were not.

Many of the complaints I'm reading about the service seem to be based on not having fully read or understand the terms, for instance, not realizing that coupons of different face values require different minimum purchases. It took me a while of perusing the website to realize that the restaurant listings have radio buttons next to each coupon value for that business, and the conditions change depending on which button is selected; I can imagine this detail has been overlooked by other people as well.

Your story about the confusion at the restaurant where you went with your fiancé is one of those which gives me greater pause, in that the restaurant for which you printed a coupon apparently hadn't even agreed to participate. I don't know quite to make of this story and I wish I had more information about how such a thing could have happened.

Thank for you typing in the details of your printed coupon. I don't know whether the website has been recently improved in response to complaints or whether I am just more thorough than most people in reviewing the site, but most all of what was on the coupon is already on the website in some form. For what it's worth, "Void to the extent prohibited by law" is standard legalese. It just means that if for some reason in some jurisdiction the use of the coupon would be illegal, then it can't be used. Probably a non-issue.

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goodtimes
Beverly Hills, US
Apr 04, 2009 12:02 pm EDT
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I have to agree, the terms are very clearly spelled out and I always take the time to think about 1) how much $$ I think I will be spending at the restaurant to determine which level of coupon to buy since EVERY coupon requires a purchase in excess of the coupon value, and each required purchase order is clearly stated, and 2) what meal I plan to eat at the restaurant since some restaurants have add'l limits on usage, like dinner only or not valid for alcohol purchases, etc. Again, though, those stipulations are clearly stated prior to purchase. If you are able to use a discount code, slickdeals.net usually posts one every month, to get an add'l % off the cost of the coupon, like 60, 70 or 80% then you can purchase a restaurant.com coupon for a few bucks. I bought a $25 coupon for $2. I felt that even if I didn't ever end up using it, the cost to purchase is so low it's worth it to just go ahead and buy it. I did end up using it and the overall meal was still expensive, esp since it didn't taste that good, but at least it was $25 less than it would have otherwise been, which is good when you don't know whether the food quality will be good or not.

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Kim
Clay, US
Feb 20, 2009 10:38 am EST

The terms of the coupons are available before checking out. There is no scam here - you guys just didn't read the terms before buying... EVEN THOUGH YOU HAVE TO CLICK A BOX STATING THAT YOU HAVE READ AND UNDERSTAND THE TERMS PRIOR TO CHECKOUT.

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boxman001
Springfield, US
Feb 16, 2009 9:35 am EST

This happened to me too and I should have read scam websites first because I did not find out that I have to spend $150 to use my $75 certificate until after I bought it. I read the frequently asked questions on their site and I found nothing about this, but it was crystal clear after I paid them. This is very deceiving indeed.

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8:45 am EST
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Restaurant.com Customer Service

I have been ordering from Restaurant.com for the past several months and have enjoyed the savings at various local restaurants. For the recent holiday, however, I ordered 20 general gift certificates from this company and it has been a disaster ever since. When one of the recipients printed the certificate for a specific restaurant listed on restaurant.com's website and went to use it, the restaurant told them they no longer participated in the program. I have attempted many times through email to restaurant.com to resolve the issue but the person who responded to my numerous emails is incapable or unwilling to understand and rectify the problem. Her last response was that the certificate had been used but when I asked her to give me the name of the restaurant it was used at, she decided not to respond. They have lost a frequent customer as I will never deal with them again. In addition, I will caution everyone I know not to deal with them.

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Reviewer11475
,
Dec 16, 2015 5:52 pm EST

I can not get an answer to what should be a simple question. I have posted the same question 3 times. Both thru email and phone, all I get is the run-around. This has given me the suspicion that customer service knows that they are running a scam and I am out money paid.

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patrick r oy
Lauderrdale by thr sea, US
Jun 02, 2013 12:58 pm EDT

It it gana be all like that? I have more coupons

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patrick r oy
Lauderrdale by thr sea, US
Jun 02, 2013 12:56 pm EDT

Please, need your service for a claim from the restaurant. com This restaurant did not accepted the coupons, because, you stop serving him. That is watt he seed. Send me my $50.00 Thank you!
Patrick Roy [protected]

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e-squared
Rockwall, US
May 20, 2011 5:45 pm EDT

I've used many restaurant.com gift certs. On a couple of occasions, the restaurant refused to accept the coupon (both timed due to a dispute between the restaurant and restaurant.com). All it took was one email to restaurant.com customer support and they gave me enough credit to purchase another gift cert of equal value.

From reading the comments on this site, it does seem that they do seem to sell a load of goods to the restaurants. But, they do seem to take care of the consumers. Now, whenever I plan to use a restaurant.com gift cert, I call the restaurant BEFORE I leave home to ask if they still accept restaurant.com gift certs. That's alot better than having a very embarrassing situation at the END of a meal.

But, I have noticed that there is clearly resentment in the eyes of the restaurant managers and waiters whenever I pull out my restaurant.com gift cert. It looks like many restaurants sign up for the program and then regret it later only to discover that hundreds of certs have been sold already that must be honored.

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suzidalal
Chicago, US
Apr 29, 2011 3:53 am EDT

you all are f'n idiots

How is it restaurant.com's fault that a particular restaurant won't accept it. It's the RESTAURANT'S fault. Second of all, it's not a coupon - it's a gift certificate.

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Brila
Prairieton, US
Nov 27, 2009 7:09 pm EST

I completely agree their customer service is horrible I had an issue they told me I needed to take it up w/the restaurant but it was THEIR coupon I bought so it was THEIR problem!

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This is a huge scam. Don't buy anything "certificates" from this website. They are not certificates, they are "coupons". You can only use ONE coupon per month per purchase and each purchase has to be a certain amount. I didn't find out the ONE coupon per month per purchase policy until after the purchase was made. The term of the coupon can only be accessed...

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Restaurant.com Fraudulent/deceptive ways

hi,
I bought 4 gift certificates worth 25$ each at restaurant.com valid only online through mrsfields.com. It was on a sunday, so I couldn't inquire either of them (restaurant.com or mrsfields.com) about the expiry and the minimum order. I came to know about the fraud after I bought the mrsfilds.com certificates that I need to purchase a minimum of 75 dollars (excluding shipping charges) and can use only one coupon for redemption at checkout. so, I need to pay 50 dollars from my pocket everytime I make a purchase. Buyers, be aware.
GS.

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Beachguy38
Bethany Beach, US
Nov 14, 2011 8:44 pm EST

I've used numerous certificates and except for the poor service at the one restaurant I have nothing but good things to say about the site. I read the disclaimers and fully understand before making purchases. Makes no sense why people ### and complain about things THEY should have know from reading. Perfectly good site from a consumers perspective. Will continue to use.

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Kari
Holualoa, US
Jun 06, 2009 2:24 am EDT

I always wondered about these...can't trust anybody.

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WillBowle
Buena Vista, US
Jun 06, 2009 2:20 am EDT

@luv2complain... you totally work for Restaurant.com, please shut up now. (See luv2complain's only comments for reference)

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Swannyo2b1
Pennsauken, US
Apr 08, 2009 12:39 am EDT

That is stated on each restaurant offer...the total bill MUST exceed a certain amount.

It also generally states..."excludes Alcohol, taxes and gratuity"...some also state an 18% gratuity will be added PRIOR to deducting the certificate, that so their servers aren't shorted by the certificates.

There were many certificates I didn't purchase for these, and other reasons

You need to read each individual offer carefully

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luv2complain
City, US
Jan 31, 2009 2:49 pm EST

Hello
Do you read terms and conditions before you check out on any online company? I sure do. If you read the terms that were listed at check out on restaurant.com, as well as under 'terms' at the bottom of their website, and one each individual restaurants' /online partner site within the restaurant.com website, you would have seen that you can only redeem one per order and there would be a minimum order. Also when you click on 'more info' on the online partners tabs they state the minimum..I just checked myself. Seems to me like someone just doesn't like to read before entering a credit card online, which is stupid!

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Restaurant.com Bad service

The day before my aniversary I decided to buy my husband a gift certificate from Restaurant.com, paid right away $40 and my aniversary was ruined, had to tell my husband I have bought something that did not arrive (nov 15), as his birthday was yesterday, though at least would be able to use it by them and invite him for a nice dinner. Tried to call more than 30 times, for the past 5 days, no matter what day or what time there is nobody that ever picks up the phone and you are always forced to leave a message (what I did not as I dont like to talk to machines) I also emailed customer service twice and no answer. NOW I MIGHT HAVE TO WAIT 45 DAYS OR MORE TO HAVE MY MONEY BACK... the good thing is that I used a wonderful company PAYPAL and They will help me retrieve my money from this company. DO NOT DO BUSINESS WITH THIS PEOPLE, CUSTOMER SERVICE OFFERS NO SERVICE!

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Lucille J
Congers, US
Jul 02, 2010 1:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I love restaurant.com. I just bought about 40 certificates and used my printer to print them out.

I have so far used 3 certificates so far.

I always purchase additional items, such as a cocktail, appertizer and coffee & dessert.

I am still saving $25 and have a wonderful full course meal.

The people that are complaining are probably the type of people that the restaurant can do without because all they want to do is spend the $25 and they will never return.

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indy1ryan
Indianapolis, US
Mar 29, 2010 9:02 am EDT

The one time I purchased a coupon for a restaurant that had closed, they cheerfully replaced it with a different restaurant with no question or problem. I have purchased coupons for various area restaurants and had great experiences. You must print the coupons on your own home printer!

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claude kaz
West Seneca, US
Mar 19, 2010 7:28 am EDT

the certificates are not mailed to you, you have to print them on your computer. also, about not getting in touch with them by phone, check the no. had no problem calling them at all. some times a rest. will either go out of business or stop participating in the program, i had no problem redeeming a cert. for another rest. GREAT COMPANY...have many more to use !

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9:18 am EDT

Restaurant.com unauthorized purchases with my credit card

I am writing about restaurant.com and the scam they are doing to custmers who purchase gift certicates on their site. It is unethical, and they are doing it for ecomomic gain without your consent.
When you purchase a gift certificate, you are unwillingly letting them sign you up for a company called Shopping Essentials which bills your credit card for $14.95 per month. Restaurant.com has over 3, 000, 000 visits per month and about 5% of people purchase the gift certificate. If 150, 000 gift certificates are sold per month and they are billing $14.95 per month, it works out to $2, 242, 500 per month. Thats a huge number and they are doing it without your knowlege. I bought my gift certificate in May of 2008 and my first bill for Shopping Esstentials was July 2008. Apparently they wait a month so you forget that you purchased it over the internet and dont link it to them. As a restaurant consumer, I am appalled that a company would steal money from me in this nature. As a restaurant owner, I would not allow my reputation in the community be destroyed because some company is scamming my customers. Its not the restaurants fault, they DO NOT receive any money and are unaware its happening. They are legitimate, and using the program correctly. Restaurant.com should be ashamed of themselves for scamming unsuspecting people from their hard earned money, and also risking the restaurants reputation by cross selling products customers are not seeking. I hope the restaurant owners out there are reading this because you are unwillingly scamming your customers without your consent. Pass this on to restaurants. I am.

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Shane2009
Chapel Hill, US
Nov 18, 2009 7:52 am EST

I have had a same experience with restaurant.com. Two years ago after buying certificates from it and looking at credit card statement a few months later, I noticed a monthly $14.95 charge from Shopping Esstentials which is the result of buying the certificates from restaurant.com. At that time, it was too late to file an complain tp credit card issuer and get money back. I will never do any business with restaurant.com!

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restaurant.comarescammers
, US
Jan 28, 2009 11:33 am EST

thanks for letting me know- I just got taken by the same scam, I plan to contact my cities convention and visitors ctr as well so they can pass along the word to other restaurant owners about these clowns- tell EVERYONE you know in the industry and pass the word along.

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restaurant owner
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Oct 24, 2008 9:15 pm EDT

I just emailed you a couple of days ago. I sent a link to this
site to a district manager for restaurant.com I am happy to
say that after weeks of struggling to cancel a restaurant contract with restaurant.com I received a telephone call day
cancelling the contract and taking down our restaurant from
their site. I am so happy to be rid of the fraudulent service
that prays upon both the restaurant owners and their customers. Believe me restaurant owners do not want to
participate with such businesses. You are so right they have
never responded to any emails that I have sent or telephone
messages other than transferring me and putting me on hold
on a voice mail.

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Restaurant.com Scam and unauthorized charges!

In July 2007, I signed up for a coupon on restaurant.com to a restaurant near where I work. In JANUARY, Shopping Essentials Plus (an on-line shopping site of some kind) began charging my credit card for some type of membership fee for some type of services I never knew about and never requested. I traced the charges back to restaurant.com, but they claimed I must have signed up for Shopping Essentials Plus when I filled out an on-line questionnaire on their site.

I went back and reviewed restaurant.com's terms and conditions of use, and it states nothing about giving your credit card information to Shopping Essentials Plus, which is exactly what they did, without permission. Restaurant.com claimed no responsibility and simply referred me to Shopping Essentials Plus.

When I called Shopping Essentials Plus, I have to say, they were very nice. The lady I spoke to, Kanika, was apologetic and said she would credit the the membership charges back to my card. Restaurant.com was clearly not apologetic at all.

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lalala007
saint joseph, US
Mar 20, 2011 12:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

look ppl if you do read the fine print its all there if someone gets info about a rest obvisouly they have sighned up, they dont pull the inffo out of the sky now do they?

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Olguitabonita
Covina, US
Jan 06, 2011 1:35 am EST

I had the same problem...soo embarrassing! The last one I tried to used was posted as "new"...the clerk told me they no longer have a business relationship...I am scared of using the other ones I bought...

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jojomojo
Lakewood, US
Dec 22, 2010 3:27 am EST

We have been to two restaurants that have refused to honor the Restaurants.Com certificates which we purchased last week (at 80% off), both claiming that neither of them have a relationship/contract with Restaurants.com.
This was not an issue with time of day, total amount of purchase, etc. or other fine print of which I am aware.
This is smelling like a big scam!

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mlp137
struthers, US
Dec 05, 2010 12:02 am EST

READ ALL OF THE FINE PRINT! Yes some have stipulations. ex. spend $35 min excludes alcohol and includes 18% gratuity. They are not fake or a scam to me. I just used one at a local diner. Our bill was $45.00 the cost was $22.00. As with anything real the fine print. Call the restaurant, ask them if it's legit. Common sense people.

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BCK9900
, US
Dec 03, 2010 4:26 am EST

The Falcon- are you just a total sexist or a [censor]? Perhaps a bit of both. I don't know what the "hunters" have done to you but it is time to get rid of all those cats in your mobile home; shave your legs and get back to work.

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The Falcon
Cape May Courthouse, US
Nov 27, 2010 12:39 pm EST

Invariably, the people taken advantage of in these circumstances are always men who are in a hurry and are naive to these "opt-out" boxes to check or uncheck. I know this discussion area doesn't qualify as "scientific", but it is nevertheless interesting that all the men were "ripped off" and the two women respondents easily handled the requirements to avoid being "ripped off". Men are supposed to be the "Hunters", women the "Gatherers" from the beginning of time. This is a perfect example of bad hunters who got caught by the sabre-toothed tiger... Having learned this lesson I have taught my son how to avoid being "scammed", and you guys ought to learn from your mistakes, and pass it on to your male offspring, the girls you produce will be able to figure it out on their own - they are all born with the "shopping gene" which is akin to that "gatherer" business... Learn to hunt...

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BKorb
Santa Cruz, US
Nov 11, 2010 10:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Glad you had such a good experience, Dave. I spoke with them very politely and worked my way up the pecking order, but they were adamant about only returning one month. Based on my Googling, it is clear that they only have pissed off customers. My credit card company crammed a second refund down their throats, but I am still out 10 payments of 11.95. So, now, I am on a campaign to let the world know that Chase Bank and our legal system allows obvious criminals to sucker the public.

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DaveYeah
Philadelphi, US
Mar 30, 2010 10:51 am EDT

Dave again...

After my last post, I spoke to a representative of Shopping Essentials plus, and she passed me on to a supervisor who confirmed that I will be getting back all of the fees that they took from my account. I just looked in my account, and indeed there has been credits for every one of my payments, which added up to the total fees that I calculated. The whole situation took under a week to resolve.

To the companies credit, (or perhaps to the credit of their customer reps...) the refund process was relatively painless. I spent more time fretting than I did dealing with the company. My instinct was to ready myself for a high blood pressure inducing battle, but I just kept calm and everything went okay.

If you just call Shopping Essentials and be nice and explain that you didn't know you were signing up for SE+, you will hopefully have the same experience I had.

-Dave

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DaveYeah
Philadelphi, US
Mar 26, 2010 9:55 am EDT

Well, I guess I spoke too soon. I just got an email confirming my "membership" cancellation (where by membership I mean they take money out of my account) and they are only refunding one month of fees. I sent an email telling them I want my entire fee history back and will call later this afternoon.

-Dave

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DaveYeah
Philadelphi, US
Mar 24, 2010 11:50 am EDT

I fell for the same thing as the OP, and my girlfriend just discovered the problem after over a year of charges (I'm pretty bad at checking out my bank account info... my own personal failure...)

I just got off the phone with a representative from Shopping Essentials. I didn't have an account number and the system did not recognize my phone number, so I waited for a representative to pick up the line; she took my email address, which apparently pulled my account successfully since she asked me if I was the person whose name was on the account.

I explained my situation in the following way (paraphrased, of course):

"I signed up for restaurants.com last January, and was unwittingly signed up for shopping essentials as well; I have never signed into your web site and was not aware of the charges, and I would like to have my account cancelled and a refund of my payments."

I tried to sound nice as possible, as the person on the phone with me is NOT the person who devised what may be considered a scam; they just want to do their job.

The individual that I spoke with told me that she'd credit my bank account and cancel my shopping essentials account, and gave me her name and a confirmation number.

I REALLY don't know how I signed up for this; I'm the type of person who avoids signing up for anything that might lead to spam, ignores all "special offers, " and I'm very net-savvy and protective of my information. I'm not presuming that my "No, thanks" to the offer was ignored, but I'm just puzzled by the whole situation.

I'll come back here in a few days to let everyone know if this case is closed successfully.

-Dave

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12:00 am EDT

Restaurant.com Buyers beware, they are shysters!

Restaurant.com, Shysters!

I was overcharged for certificates I purchased. I've made several attempts to get in touch by email or phone.

They won't answer emails or pick-up phone... Shysters!

Buyers Beware, they are SHYSTERS!

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JAC DESHA
Hernando, US
Nov 13, 2012 4:30 pm EST

11-13-12

MY USES FOR THE COUPONS ARE MOSTLY TO GIVEMY REALESTATE CLIENTS FOR A GREAT MEAL --THEY DO NOT MIND PAYING THE BALANCE !

I HAVEHADNUMEROUS QUESTIONS OVER THE 2 YEARS WITH RESTAURANTS, COM AND ALWAYS -ALWAYS I WAS HELPED TO THE INTH DEGREE AND MMOST RECENTLY BU JERLISA WHITE - SHE SPENT A LOT OF TIME TELLING MWE SHORTCUTS TO THE PROGRAM --I WAS LOST IN THE SIT -FROM NOT USING IT OFTEN ENOUGH FOR MYSELF--NOW I AM FINE AND THEY HAVE ALWAYS BEEN HELPFUL ! JAC DESHA-FLA

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SMOOTH OPERATORS
Albuquerque, US
May 17, 2012 3:31 am EDT

Great Customer Service from :
Christina Catalan...Rob Vorhies...William Weimer...

I messed up trying to purchase gift certificates each one of these Customer Service Rep's were all 10's...
when I sent out an email for help they all immediately responded and resolved each of my issues.

It is a wonderful experience to have a knowledgeable rep help you. A+'s to each of them.

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Lori Waite
Oregon City, US
Nov 03, 2011 9:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On November 2, 2011, I purchased a $25 certificate for $10. When I hit the "print" button, a center message popped up giving a message about the coupon: I must have a $50 minimum purchase. Minimum purchases were not mentioned in their "terms and conditions". The next day, I called [protected], and spoke with an agent named Julie Krumwidee. I explained the above information. After checking with her boss, she credited back the $10.00. She explained that since i just became a member on the day (11/2) I made the purchase, she would give me a one-time courtesy favor of reversing the charge. I remained pleasant the entire time and she mirrored back great customer service. Just remember...if it sounds too good to be true, read the entire fine print. When I revisited restaurant.com and the restaurant site, the minimum purchase was actually stated on the screen: There was a message in red that said something about a promo code, and then right under it in black print, was "on a minimum purchase of $50". I was too much in a hurry to read EVERYTHING!

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LathamJoe T
, US
Jun 24, 2011 8:02 pm EDT

My friend, Charlie, earned $100 in gift certificates with Restaurant.com. I assisted him in printing out $50 worth of certificates in January 2011. Recently, We attempted to print out the remaining $50 but could not find a current portal for access. Upon sending an email to the website's customer service dept., I received a prompt and helpful reply from William Weimer of Restaurant.com.
We have obtained the remaining gift certifcates and we are thankful to Mr. Weimer for his excellent customer service.

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Joy De Lara
San Rafael, US
Jun 30, 2010 6:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I live in San Rafael, California. I bought the $25 gift certificate for $2.00. I don't own a printer so I emailed Restaurant.com my situation and certificate number.

A week later Bryan in Customer Service emailed me he had mailed my certificate to me from Chicago. It arrived today for a great local restaurant.

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lah lee lah
Asheboro, US
Mar 12, 2010 10:42 pm EST

I don't think the minimum purchase amount changing is fraud, it's a matter of website design. Apparently a lot of people don't see that the radio buttons to the left of the coupon values (on the list of participating restaurants) are meant to be selected and the conditions listed below will change accordingly. Did you really think you were going to use a coupon for $50 off on a meal of $35, thus getting the meal practically for free? What would be the point, to the restaurant? "Come on in, folks, free food!"

The other two complaints do not divulge sufficient detail. Is there some disagreement about the time frame in which free promo discount coupons can be used? I don't understand the disagreement.

And Mr./Ms. Runyon, in what way were you overcharged?

Sorry, but none of this was very helpful.

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Harvey Zwyer
, US
Feb 16, 2009 6:39 pm EST

these people hide behind the legal agreement when you set up the account. The fraud is that the minimum amount changes as you select the coupon you want.

Then when you get the coupon wow watch out, you will get screwed. An honest vendor would have returned the money if a customer was not satisfied with one week.

SCAM, SCAM, SCAM

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Bob Diliberto
,
Jul 08, 2008 9:14 am EDT

Ms. Guitierrez,
I have a copy of the promotion email sent to me, however since you are being very stubborn about making good on your deal and also not willing to give a refund, I will once again ask nicely for either a refund or my free certificate. If you decide on neither I will forward the promotional email to the local BBB and the local fox TV investigator, and have them both contact you for resolution. In case you forgot here is the infor once again!

6/22/2008

get $25 gift certificates for only $4 and save 60%. plus, get a free $10
gift certificate with every order!

robert di liberto

[protected] $10.00 grumpy's cafe
[protected] $10.00 grumpy's cafe
[protected] $10.00 grumpy's cafe
[protected] $10.00 grumpy's cafe
[protected] $25.00 mcnulty's
[protected] $25.00 mcnulty's

Robert Di Liberto

----- Original Message ----
From: yvonne gutierrez
To: Bob D
Sent: Tuesday, July 8, 2008 10:57:36 AM
Subject: RE: free cerificate not received->7/1/2008 1:52:32 AM

Dear Robert,

I apologize for the inconvenience, the promotional emails do state the dates
that the promotion are valid for, so that is why I could not honor the
discount for this order. Since you agreed to our terms and conditions we can
not issue a refund. If the certificates are under the 90 day exchange
period, with accordance to our terms, I can only send you a credit to the
Restaurant.com website.

Yvonne Gutierrez
Customer Service
ygutierrez@restaurant.com
[protected]

Please tell my boss how I am doing by e-mailing myboss@restaurant.com

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Paula
,
Apr 01, 2008 9:09 am EDT

They ripped me off. I reread it and there was nothing about giving my creditcard to another company. I got the 'survey' line also, and the only thing on the site is an already marked box stating if you want to hear of other offers type of thing.

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Hello, I recently bought some certificate from restaurant.com. The purchase was paid with my credit and but I didn't not receive any certificate. I try to contact the company about the certificate through multiple emails and phone calls. I didn't get a reply through email and when I try to call no one pick up the phone. I hope that no one will do business with this company because it is all just a scam. DK

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Overview of Restaurant.com customer experience

Restaurant.com has received numerous complaints from consumers regarding their services. Customers have reported issues with redeeming their vouchers, with some restaurants not accepting them or claiming they have already been redeemed. The website has also been criticized for misleading advertising, with some customers claiming that the discounts offered were not as advertised. Additionally, there have been complaints about the limited selection of restaurants available on the website, with many customers unable to find a suitable option in their area. Overall, Restaurant.com has faced significant criticism from customers, with many expressing frustration and dissatisfaction with their services.
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Restaurant.com contacts

Phone numbers

1 877 640 1844 1 800 979 8985 More phone numbers

Website

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Most discussed Restaurant.com complaints

Huge Scam - Stay Away
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