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Restaurant.com Complaints 116

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9:10 pm EST

Restaurant.com I would definitely not recommend that any business sign up with this company

I manage a business that signed up with Restaurant.com to help get NEW customers into the business. When we signed up, the representative told us that users could only purchase coupons once a month and that our subscription could be cancelled at any time.

After seven months, we noticed that the same customers were constantly using the coupons (definitely more than once a month), and it was drowning our sales tremendously. We did not have any new customers coming through the doors with these coupons and it was costing us a ton of money (since the business does not see any of the money that consumers pay to purchase these coupons), so we decided to cancel. I called customer service and was told that a supervisor would have to call me back to be able to cancel our subscription. After 4 days with no call back, I called again. And again, they told me that someone would have to call me back. After almost a month of this (I left my work number and my cell in case they called while I was not at work), I finally was able to speak to someone about cancelling our subscription. I was then informed that we were under a year contract and we not allowed to break it! I felt completely tricked since I asked the representative over and over again to make sure that I could cancel this at any time! I had been blatantly lied to. Apparently their policy is that you have to give mailed, written notice that you want to cancel your subscription, and it can only be cancelled 90 days from the date the letter is received! Even after I jumped though all of these hoops and mailed the letter, after 90 days, they were STILL selling coupons for my restaurant and it took ANOTHER 3 weeks for someone to of course, call me back. It wasn't until I called there threatening to sue because they were selling $100 for $4 after the 90 days was WELL up, they finally took our site down.

I have had numerous customers call here, asking if we accept restaurant.com certificates. We do only because we feel like it is not the customer's fault that restaurant.com is dishonest.

As a restaurant manager, I would definitely not recommend that any business sign up with this company. As a consumer, it is a great site to use as long as the restaurant still accepts the coupons. I would definitely call the business first, just to make sure, before purchasing.

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SMITHYREST
Monroe, US
Feb 05, 2012 3:50 pm EST
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I've had the exact same experiences. They are dishonest, they misrepresent the program, and are unwilling to respond to any issues.
DO NOT SIGN UP WITH RESTAURANT.COM, YOU WILL REGRET IT.
If you already have, I would suggest you send the letter now to get out, the process takes forever, and they will keep selling certificates.
IT'S A SCAM

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ALEX SALMASSI
Katy, US
Jan 31, 2012 12:36 am EST

THIS IS THE BIGGER SCAM IN THIS WORLD. I HAD THE SAME PROBLEM AND I AM TAKING RESTAURANT.COM IN COURT..THEY DID THE SAME THING TO ME...

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3:21 am EST
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Restaurant.com Misleading website & advertising

Received restaurant.com card as gift. The restaurant.com website lists many participating restaurants in central NJ. Tried to redeem the card at a restaurant listed on their website, only to find that the card could be redeemed at relatively few restaurants, i.e., just because a restaurant is listed on their website does not mean you can redeem your card toward discount at that restaurant. VERY MISLEADING.
Later purchased a $100 discount coupon for $40 with no apparent restrictions, only to learn of restriction after clicking to purchase the item, i.e., have to spend at least $200 at the restaurant to use the $100. discount coupon. This was NOT indicated to me prior to purchase. MISLEADING and DISHONEST. Hopefully this is also illegal, as I'd like to see restaurant.com shut down to protect other consumers from such practice.

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Shubhkam
US
Jan 02, 2015 6:11 pm EST

Recently I went to the Mantra restaurant in downtown Jersey City. It serves Indian food. We had a LOT of leftovers - specially the rice -like 80% was leftover from 2 different rice orders - obviously growing up in a 3rd world country you cannot waste food or water, so we asked the waiter to pack it. To my shock the next night when I went to eat it - there was a TINY FRACTION of what should have been my leftover rice that I paid for and deserved to take home. I am very upset as this is the 2nd restaurant this has happened at. The first was Confucius in Jersey City where they gave me a tiny portion of my large schezuan eggplant dish leftovers! I stopped going there - and I guess I'll have to do the same to Mantra - the schmucks! What is up with that? Why aren't they packing what's rightfully my leftovers and giving me only a tiny bit to take home? Are they serving my leftovers to other customers? Its very annoying since I don't even open the bag until a day or two after having gone out - its usually late at night when I have no energy to call and yell at the manager for running such a dip-crap operation! And then there's the Brownstone diner with the obnoxious staff - after making 7 of us wait for over an hour and it was the 3rd time I went to ask the maître-de?/man when we were going to be seated - he said "if you ask me one more time I won't seat you at all!?" I was furious, I left with our out of town visitors and never went back there again either - I am sure if I was white he wouldn't be talking to me like that! So fed up with the restaurant experience around here - its so much better to stay home; but when you have company you're forced to go out because everyone wants to eat their own thing.. But its just such a pathetic experience at some of these places - specially when you think they're neighborhood places who should be interested in repeat business!

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11:50 pm EST
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Restaurant.com invalid certificates

I purchase 4 certificates at once on the restaurant.com website for a local restaurant. They cost me $2 each and I was to recieve a $25 gift certificate for each. I received an email and was able to print the coupons out. Went to the restuarant and on the front door was a copy of one of these certificates and in BOLD BLACK letters it read-this restaurant doesn't accept these certificates. I contacted restaurant.com and all they were willing to do was give me certificates to another restaurant-non which were local. I have filed a complaint with paypal to get a refund. I also noticed they are still selling these certificates on their website-SCAM don't buy

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B
8:04 pm EST

Restaurant.com Don't use this site... it's not worth it

This site is HORRIBLE! First off I bought a deal online for Restaurant.com that advertised the deal as "$50 Restaurant.com GIFT CARD". When you read GIFT CARD that means you get that money off no matter what you spend. That is NOT the case with this site. They DO NOT have gift cards they have COUPONS...big difference there. Also, I looked at the website first and looked at the list of restaurants that you can buy "gift certificates" for, but if you have an eGift Card those sames restaurants don't show up as ones you can go to. I bought the deal for those specific restaurants I saw at first and come to find out that I couldn't even go to those ones. With an eGift Card you can't see the restaurants you are allowed to go to until you have an actaul eGift Card to redeem. That right there is a litte deceiving when they show some restaurants, but you can't actually go to those restaurants. Also, they have partner sites that you can use your "gift certificates" at...well... I have had to contact those sites mutiple times along with restaurant.com because I have had so much trouble using the "gift certificate". One site actually told me that Restaurant.com was giving out EXPIRED certificate numbers and that's why they won't work online.

I have been dealing with the crap site for a few weeks now and I have told EVERYONE I know not to use this site. It is deceiving, they aren't gift certificates, and I have had nothing but issues trying to buy Christmas presents for people I know.

Don't use this site... it's not worth it. You are better off buying an actual gift certificate to a restaurant instead of trying to use a coupon with way too many restrictions.

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5:19 pm EST
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Restaurant.com Fraudulent Coupons no refund

I bought a restaurant.com certificate last night - the restaurant refused to accept it, said "We told them to take us off their list - we don't honor their coupons, they are fraudulent". I was disappointed as I had just bought it that night... called restaurant.com this morning and explained they said they CANNOT ISSUE A REFUND but would give me another certificate to a restaurant of my choice... I didn't want that just wanted a refund and they wouldn't give it to me, so I had to go thru my credit card company... STAY AWAY from this company - very slimy.

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jaberwocky
Fort Wayne, US
Nov 19, 2011 5:27 pm EST

it clearly says on their site:

"Please note that Certificates cannot be returned for a refund of the purchase price."

and any restaurant or business has the right to refuse coupons at any time for any reason, read the fine print.

By going to the credit card company, you are skirting the rules of the site YOU agreed to by using it, which means you are in the wrong, not them.

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6:53 pm EDT
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Restaurant.com Classic Bait and Switch Scam

I wish I had read the reviews before I bought into this scam. Huge mistake! They list several reputable classy restuarants on their site as places you can gift certificates. What really is on the list when you go to redeem your certificate is another story. I paid $20 for a $50 gift certificate, sounds like a good deal doesn't it. When I went to redeem, there were several restaurants listed that don't accept the promotion, or are "out of stock". What is left are a list of restuarants you don't want to eat at. Plus, when I redeemed my certificate, it had a clause that said I had to spend an additional $50 ($100 total) to use my $50 certificate. Do the math and you will see this website is a RIP OFF!

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ttaylor29229
Irmo, US
Mar 16, 2013 12:33 am EDT

Well yes you have to spend $100 to get $50off, but it clearly says that while your are browsing the coupon on the site. I have used that one many times. You spend $100 and get $50 off. So you are getting $100 worth of food for $50. Sounds good to me. Comes in handy when your pates are $40-$95 a plate. Like Henneys in Cola SC or Saluda's in Cola SC or the Brazillian Grill in Cola SC or BB Kings joint in Las Vegas or even the TV show "Chopped" Celebrity Judge Chef Aaron Sanchecz restaraunt in Las Vegas. Believe me $50 is about 1 persons plate in these extravegant places.I have been to all I have mentioned and used a Restaraunt.com certificate to assist my wallet.

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5:11 pm EDT

Restaurant.com I purchased coupons for a particular restaurant who refused them

"I purchased coupons for a particular restaurant who refused them. When I informed Restaurant.com, they didn't stop selling them and refused to give me a refund because 'they didn't know'. I would call the establishment and make sure they honor the coupon and that they will continue to do so until you can use it."

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ttaylor29229
Irmo, US
Mar 16, 2013 12:22 am EDT

I understand where you are coming from but I have used Restaraunt.com many times and purchased sertificates of places who no longer took them. The staff at restaraunt.com was always kind and eager to help me replace the cerificate with one of equal value. Although they did not give me a monetary refund but I still recieved the same item of equal value. And when I told them they no longer accepted certificates since 5 months prior, she actually contacted them and tried to find out why. After she was done with them, she helped me and the very next day, the restaraunt was sold out of certificates and within that same month, they were not on the list anymore. So I dont understand what happened in your case. I have always had positive experience with them. I have been using them for years since 2007 and about twice a month we go somewhere on date night.

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1:56 am EDT
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Restaurant.com Restaurant no longer accepts certificates

I bought a $25 Yoko's gift certificate three months ago - I did not rush to use it since it noted that it did not expire. We attemped to use the certificate tonight and were told that Yoko's no longer accepts the certificates due to problems with restaurant.com. Apparently restaurant.com was difficult to get in touch with. They did mention that we could call and get our money refunded into restaurant.com credit to use towards another certificate. Do I really want to go through the effort and have this happen again? Probably not and that's probably what the website wants so they get to keep their profits.

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dreamk
las vegas, US
Jul 13, 2011 5:47 pm EDT

this restarant.com .. they bad .. they're only think they do the business but they didnt think the restaurant owner will cover the food cost and rent employee and others ... we want to cancell but they didnt want to do it for us.. it's not right . we are not even use them or get the customer from them that much.. we ask to cancell or ownership change .. they dont want to do anything.. Gosh .. this company just want to make money from nationwide restaurant. send cheap customer.. most customer complaint here they siad they are not cheap customers if they siad are not cheap why use restaurant.com...cheap is cheap cant change... so think about it... look like restaurant just give food for free withou make any profit. we want to keep it run and stay ... people need a job... please understand..

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5:27 pm EDT
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Restaurant.com Bad customer service

Sales person IDRIS, Oh might gutch, He was so mean, he was mad everytime I asked a question, he was walking me thru the web to print out my certificate, for a first time buyer is so difficult to do it yourself, he tried so hard to make you feel so stupid. Everytime I asked go to continue he will say something like is self explanatory, at the end I told him he has a job because of us purchasing, and if he continues to treat people like that he won't have a job soon because this was the last time i was going to buy from them . Please dont buy from this place, they should traine their people first and I hope restaurants.com reads this and gives him some kind of disciplinary action. I almost have my company start bying frm them

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unsatisfied in PA
Sheffield, US
Dec 19, 2011 10:15 pm EST

If you think customer service was bad, wait til you use your coupon! Nightmare & totally fraudulent. Buyer Beware, stay away!

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10:06 pm EST
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Restaurant.com HOW TO DIVORCE YOUR RESTAURANT FROM THESE ### SUCKERS!

BEWARE and do NOT sign your restaurant up for this SCAM! They will bleed you dry and take what little profit margin you have left! If you are in the unfortunate position of having signed up for this program, they will ignore your repeated requests to cancel the program and try every trick in the book to keep your listing on their site so that more and more of your customers are printing these coupons and using them like monopoly money for free food and drink.
We are restaurant owners who kept notifying them for 6 months of our cancellation, but they kept ignoring us. We finally got smart and found ONE strategy that worked. It finally dawned on us that they were continuing to post our photos, menus, and other copyrighted materials on their site despite our repeated demands that they remove the listing. We had to send them a formal certified mail letter as legal notice BOTH to Restaurant.com AND their internet service provider notifying them they were engaging in willful federal copyright infringement in violation of the Digital Millennium Copyright Act by continuing the display our copyrighted photographs, designs, menus, and other media belonging to us on their web site despite our repeated “take-down” notices to them.

The letter demanded thousands of dollars per day in copyright damages for every one of our copyrighted images for each day they continued to display such images on their site, plus attorney’s fees and court costs. BAM! Our listing was taken down within hours of sending them (and their ISP) this legal notice. So any restaurant owners out there who are suffering with this company can try this copyright angle if they refuse to promptly cancel your listing upon request.

For the rest of you, just say “NO” and don’t get sucked into this scam in the first place! You are MUCH better off creating your own “loyalty” program where you can attract and reward customers in ways that are under your complete control. For that matter, you can create a Facebook listing and simply send out posts on facebook offering specials to your followers there. You don’t need Restaurant.com and it is potentially very dangerous for your business.

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Denise67
Grafton, US
May 25, 2011 7:18 pm EDT

I too am a restaurant owner and I signed up for a 90 day period to accept the coupons and I followed my contract to the "T" including a notice to the company stating that my contract would be good for only the 90 days and then it would opt out - They call my business constantly and tell my employees that I will not be taken down until I do an "exit" interview with them - WHAT is that ? I even allowed some older customers to take a carryout so that they could make their minimum to try and be helpful and what do I get in return? Harrassed by this company and their refusual to honor my notice to remove myself from their site. I also have posted a sign at my front door stated that my 90 day contract is up and no longer accept the coupons. This company was given the written notice they said they required and then when I told them that something needed posted on the site about my contract end date so that people would not waste their money on the coupons that it wasn't "THEIR" problem - so who's problem is it? It doesn't allow me to make the changes to the site! So now my attorney said he will handle their fraudelent practices. BUSINESSES STAY AWAY>>>>>>

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pegitom
RPV, US
May 20, 2011 6:07 am EDT

offer every rdc customer that comes in the same deal as rdc. That way you get the GC money and the difference in the GC vs. minimum purchase. RDC works as your advertising vehicle and then you steal all of their customers. Win win.

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jbs3626
Kirtland, US
Mar 16, 2011 7:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I put a sign on the front door and on our websight that posts "we no longer accept rdc coupons"

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4:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Restaurant.com fraudulent coupons

I purchased through my nursing insurance site NSOMarketplace, some restaurant.com coupons for a Christmas gift for my children at their favorite restaurant. When they tried to use them, they were embarrassed to find out that they were fraudulent. I notified restaurant.com on February 25th I believe and was told I could get replacement coupons to another restaurant. I stated that I wanted a full refund. It seemed that i was going to get my refund until today when I received an e-mail stating that I cannot get a refund because I paid through PayPal and they cannot refund past 60 days! I purchased these on December 23, 2010. They were found to be fraudulent on February 25th and I cannot get a refund! I am very upset about the run around I am getting!

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dmendenhall
Portland, US
Nov 19, 2011 5:15 pm EST

Restaurant.com also issued me fraudulent coupons - I found out the same day I purchased and they said NO REFUND as well - just would issue me another coupon for another restaurant of my choice... I protested said they are advertising restaurants that don't accept their coupons and they took no responsibility. Slimy company - stay away.

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5:45 pm EST
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Restaurant.com RESTAURANT OWNERS LAWSUIT

ATTENTION RESTAURANT OWNERS!

We own several restaurants in Iowa and was recently scammed by RESTAURANT.COM out of thousands of dollars. They fraudently signed our name on one of there agreements and still would not cancel us once we notified them. They have sold over $30, 000 worth of customer discounts coupons that our restaurant will still need to honor just to avoid them boycotting us. It's a mess!

I am organizing a lawsuit against them! If you have been involved with Restaurant.com and would like to join me in a multiple lawsuit - please contact me at: [protected]@aol.com

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Readyforachange
Fort Atkinson, US
Jun 21, 2011 11:20 pm EDT

I have had a terrible experience with Restaurant.com due to their misleading terms and conditions, fraudulent promises and unethical practices. Their customer service is atrocious and borders on insulting. I would NEVER recommend that any restaurant owner get involved with this company. I have had to file twice now with the BBB to try to get my client removed from their website. It has been a complete and total nightmare. Then they threatened to come after me legally if I attempted to spread the word about my experience. What a joke.

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ScamAvoider
US
Mar 21, 2011 9:14 pm EDT

We have a restaurant in North Carolina with the exact same pattern! We as the owners NEVER even saw or signed an agreement, then the coupons started rolling in. Once the coupons start rolling in you are stuck taking them pending cancellation or else it really pisses off customers... but then they REFUSE to cancel a contract you never agreed to in the first place!

We repeatedly called and cancelled for 6 months, then finally had to send cease and desist letters to their ISP and legal counsel, and they only removed our site once we threatened them and their ISP with copyright damages and treble damages under NC Unfair and Deceptive Trade Practices Act. Today, NINE MONTHS AFTER their ISP finally took down our listing (which we had never authorized in the first place), they have the gumption to call and threaten legal action because our customers are now calling them asking for refunds because we will no longer accept the coupons (which we never authorized them to sell in the firt place).

This is the biggest scam on the planet. They are preying on small independent businesses that already have difficulty making it. There have got to be at least a dozen different legal claims restaurant owners can make against these ### based on tort law, fraud, misrepresentation, fraudulent inducement into entering contracts, unfair and deceptive trade practices (treble damages + attorneys fees), willful copyright infringement by displaying restaurant's copyrighted menus/photos without authorization, violations of laws governing gift cards and financial transactions, interference with business relationships with customers, and the list goes ON.

I will send this to your private email address as well, but I really think its time someone should take these suckers DOWN! Karma is b*&ch!

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4:07 pm EST
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Restaurant.com misleading sales pitch

You will not make money using their service! They will mislead you into believing that. When, in fact, you will begin to lose money once your regular diners find out about the coupons and begin using them at every visit...we are learning this the hard way and wanted to reach out eveyway way we can to educate others before it's late. Beware...There is a 90 day period BEFORE you can opt OUT of the program!
On another note; their customer service division is a nightmare to deal with...they don't like to respond to complaints via email...and continually insist on replying to my emails via telephone...wonder why? I want everything recorded, could it be that maybe they DON'T! Be wary my friends...

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FDL_HOU
Houston, US
Jan 30, 2011 7:02 pm EST
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How many damn days in the row, do you plan on republishing this. GET A LIFE

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Lopmoksmith
Birmingham, US
Jan 30, 2011 4:18 pm EST

Not legitimate

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8:49 pm EST
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Restaurant.com STAY AWAY!!! THEY PLAY DIRTY!!!

You will not make money using their service! They will mislead you into believing that. When, in fact, you will begin to lose money once your regular diners find out about the coupons and begin using them at every visit...we are learning this the hard way and wanted to reach out eveyway way we can to educate others before it's late. Beware...There is a 90 day period BEFORE you can opt OUT of the program!
On another note; their customer service division is a nightmare to deal with...they don't like to respond to complaints via email...and continually insist on replying to my emails via telephone...wonder why? I want everything recorded, could it be that maybe they DON'T! Be wary my friends...
~ICM

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Update by icm
Jan 25, 2011 8:50 pm EST

You will not make money using their service! They will mislead you into believing that. When, in fact, you will begin to lose money once your regular diners find out about the coupons and begin using them at every visit...we are learning this the hard way and wanted to reach out eveyway way we can to educate others before it's late. Beware...There is a 90 day period BEFORE you can opt OUT of the program!
On another note; their customer service division is a nightmare to deal with...they don't like to respond to complaints via email...and continually insist on replying to my emails via telephone...wonder why? I want everything recorded, could it be that maybe they DON'T! Be wary my friends...
~ICM

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phantomgourmet
Center Conway, US
Oct 01, 2012 7:53 am EDT
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A new service is on the way. It will sell certificates at FACE VALUE. It will pay over the majority of the proceeds to the restaurant. Buyers of the certs earn 10% in rewards for dining, travel, electronics, from partners / advertisers of the site. So it does not kill restaurants. The site is about to launch, and is called restaurantbrowser.com, and also has nearly 100 websites that will feed in traffic. It will also go under the name dinnercertificates.com. If you want to reach out to me with questions, please email: armourarch@gmail.com - restaurants will be able to log onto the site, sign up free, and gain exposure, and clients, without selling out at 10 cents on the dollar, or even less. I agree, these early dining sites were bad. Help is coming!

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Still Learning the Business
Culver City, US
Sep 02, 2011 10:54 pm EDT
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I am a newbie in the restaurant game -- only 6 years in this and still learning. I realize that couponing only attracts the bargain hunters and does not help business except filling the empty seats at almost zero margin or sometimes loss. I was suckered in to Restaurant.Com scam recently believing that if minimum purchase requirement is 2x gift ceritificate face value I will at least recover the food cost. But one most popular gift certificate --$25.00 face value -- has only $35.00 purchase requirement which end up with negative margin when you factor in sales tax and credit card processing fee. I have requested Restaurant.com to change the minimum requirement to larger value and they have been hiding behind bureaucratic maze and delaying while continuously selling the gift certificates. After more than a moths of dispute and no resolution, I had to reject Restaurant.com gift certificates. I posted big signs in my restaurant and my website. Some customers get upset when they miss our notice in the website or in the restaurant, but most understand and agree to ask Restaurant.com for refund. I figure the customers who get angry for us not honoring the gift certificates are the ones who will never come back to our place unless there is a big discount anyway. So it is not going to be a much of loss to us. Anyway, if you have signed up with Restaurant.com, then you need to ask them 10to change the minimum purchase amount up to acceptable level, 2) limit total number of gift certificates issued monthly. If they do not cooperate, post big signs in your restaurant and on your website and tell the customers that you cannot honor the gift certificate since you cannot continue losing money.

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New York2
Albany, US
Aug 22, 2011 11:24 pm EDT
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I am a restaurant owner. Unfortunately I have gotten involve with this scamming company, if I had known from the beginning how they worked I would not have even talked to them. They did not disclose any information about selling coupons or gift certificates to costumers, nor did they mention the fact that they keep all the money from those sales. According to the sales representative they wanted to put our name in their website for people to comment on it. This has caused us major economic problems since we are not getting any money from it. We tried to cancel, but they have REFUSED TO DO IT. THEY WON'T CANCEL AND THEY WANT US TO HONOR THE GIFT CERTIFICATES WHICH THEY KEEP SELLING FOR AMOUNTS OF 10 - 100 DOLLARS

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RiCESPICE
US
Jun 26, 2011 7:39 pm EDT

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After thorough calculations, we lost $14.50 out of our pockets for a $25 gift certificate.
The meal is worth $35 which is $24.50 in raw material and labor. We only get $10 back from spending $24.50

We hoped to be on restaurant.com so it could bring in new customers which will come back and pay full price. It doesn't work like that.

Turns out everyone who used the GC will always come in with one, and some of our regulars who found out about GC would go on and purchase one. We have lost $2, 356 so far in participating with this site. Not from profit, from our pocket. Their staff told us we could raise the minimum, but when I called we can't. They said we can opt out the program in 90 days. We called, no one answered. We emailed, no one answered. So we posted on the page that we won't accept any certificates after 6/24.
The next day that message was removed and they changed our site password.

I just wanted customers to understand what restaurants are going through. No restaurant is making ANY money from these certificate. They sit back and get paid when you buy their GC. But we have to work hard to get the dishes served to you.

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smallbiz11
US
Jun 22, 2011 9:43 pm EDT

I am yet another restaurant owner victimized by restaurant.com. The sales representative said that we could cancel at anytime. Now it turns out that fine print says 90 days notice and an Exit Review is required in order to terminate.

The customers that restaurant.com brought in spent the bare minimum and never come back unless they have another gift certificate.

Owners, do NOT sign up with restaurant.com. You will regret it.

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restaurantuer
Ocean City, US
Jun 17, 2011 1:38 am EDT

I let the Restaurant.com representative mislead me. I didn't read throughly the pages of fine print. I wanted to cancel immediately. They said we had to be on their website for 6 months before we could cancel and we are supposed to except them forever. I just wanted to try it. We still recieve them daily that were purchased last October. Please realize all the money goes to restaurant.com for marketing your business on their website. You will recieve zero dollars only grief. There are ways to manipulate them. I just wasn't told how. I made a huge mistake. The bad part is that we did this for exposure. Our regulars use them so we are preaching to the choir. The guests that use them only spend the minimum 99% of the time. The guests do not read the stipulations and get mad or ignore them and you are left holding the bag. Some guests have left the rest.com print out in check presenters like they were cash without reading the fine print. I suggest that you just give your money first away rather than get invloved. STAY AWAY!

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Denise67
Grafton, US
May 25, 2011 7:53 pm EDT

I too fell for the "free advertising" aspect - but live and learn. You are so right about them not communicating - My phone at my restaurant is a BUSINESS phone - I do not accept calls for any reason other than emergencies - This phone is where I take my carryout orders and customer questions...They told me that they needed written 90 day notification for the cancellation and that was done - one of the gentleman on the phone told me that it would cancel as of May 20th and when I asked about something stating that on the site to keep customers from wasting their money by continuing to buy the coupons that I would no longer accept Restaurant.com's response was "Thats not our problem"... NOW the time frame is up - I'm still on their web site and their only comment is that I MUST DO AN EXIT INTERVIEW VIA PHONE WITH THEIR MANAGER to be removed from the site - BULL CRAP Restaurant.Com - When I left the Military they gave an exit interview debriefing - when I left the government they gave an exit interview debriefing -- -what do you need to debrief ? What a ripoff artist you are? Stay far away from this site - they are misleading, confusing and you are unable to reasonably work with any of their staff.

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Angel Hernandez
Orange Park, US
May 21, 2011 8:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi suzidalal, sorry to hear that you also fail to Restaurant.com Scam! I'm a victim as well, I was losing money giving free food away and never made any profit from coupons being sold at restaurant.com they are making money of us... I had told them to take us off their program before the 90 days. But they have failed using different techniques to avoid us. They kept saying to validate the coupons and that they will take us out of their program after coupons where validate. But in the mean while they would keep selling the coupons they never stop selling them. I was fed up so I stop taking coupons I posted on my restaurant door 2 big notices that we are no longer taking restaurant.com coupons... People that come to our restaurant ask us why we don’t take the coupons and I tell them the truth.. Be nice to them and explain why and they will eat in your restaurant even if they don’t use the coupons. I hope this help. We need someone to protect us from these scams.

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e-squared
Rockwall, US
May 20, 2011 5:56 pm EDT

Here's what bugs me ... Often, when I use a restaurant.com gift cert, I always get a "Oh, you're one of those people" look from the waiter or manager which makes me feel like I did something dirty. That, unfortunately makes me NOT want to return to that restaurant.

But, on one case, the restaurant manager came to my table and welcomed me to their restaurant, asking me if it was my first visit. When I said yes, she began to tell me all about her restaurant and the weekly specials they had on certain nights, and some of their special dishes. It made me feel wanted and I'll go back there ... even without the restaurant.com gift cert.

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suzidalal
Chicago, US
Apr 29, 2011 3:54 am EDT

shut up you spic

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11:27 pm EST
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Restaurant.com MISLEADING

ATTENTION ALL RESTAURANT OWNERS AND MANAGERS:
IT IS VERY CRUCIAL YOU KNOW EXACTLY WHAT YOU ARE ENTERING INTO IF YOU ARE CONSIDERING DOING BUSINESS WITH RESTAURANT.COM! Please read contract closely and ask lots of questions. Do some research on them and you'll know what I mean.
I wish someone warned ME about them.

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J Carol Smith
Liberty, US
Jun 16, 2012 5:45 am EDT
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I purchased 3 coupons-2 @ $4 each one @ $20. When I completed my purchase, I could print the 2 $4 coupons but the one for $20 did not even show up.

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Shellin-Lin
Flushing, US
Jun 27, 2011 4:56 pm EDT

I wish had read your posting before signing on the paper with them they are a scam~ big scam~

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jbs3626
Kirtland, US
May 03, 2011 5:33 am EDT
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Screw RDC. Post a sign on your door and websight stating you don't take the coupons anymore and call it a day. If you piss off customers that use the coupons, oh well. They'll never be back without another coupon anyways. RDC is a profit eater

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9:49 pm EDT
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Restaurant.com Misleading advertising

BE VERY, VERY CAREFUL IN BUYING FROM THIS SITE. There is a slight possibility it may save you money if you are buying $100 or more in food from a restaurant. But see the minimum purchase bait and switch described below. Chances are that whenever you see a minimum purchase less than $100 in the description of a restaurant, your certificate will be printed with a minimum purchase of $100. Then add 18% tip and that it may not apply to anything but food and you may need a good calculator to see if it is saving you money.

Frequently a restaurant is advertised on its website with one minimum purchase but after you buy the certificate the minimum purchase increases to $100. Example on 10/24/10 Japanese Blossom in Chico CA is advertised with a "Minimum purchase of $35" but the certificate you buy has "Minimum purchase $100"

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New York2
Albany, US
Aug 22, 2011 11:16 pm EDT
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I am a restaurant owner. Unfortunately I have gotten involve with this scamming company, if I had known from the beginning how they worked I would not have even talked to them. They did not disclose any information about selling coupons or gift certificates to costumers, nor did they mention the fact that they keep all the money from those sales. According to the sales representative they wanted to put our name in their website for people to comment on it. This has caused us major economic problems since we are not getting any money from it. We tried to cancel, but they have REFUSED TO DO IT. THEY WON'T CANCEL AND THEY WANT US TO HONOR THE GIFT CERTIFICATES WHICH THEY KEEP SELLING FOR AMOUNTS OF 10 - 100 DOLLARS.

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Hello Friends, Please dont buy gift cards at restaurant.com. I bought 8 gift cards to use at 501 W Garvey Avenue Monterey Park, CA 91754 [protected] Phong Dinh Restaurant I and My family went there tonight 10/22/2010, they said: the gift card is no longer accepted. We paid the bill for $100/4 items. This is extreamly expensive and the food is 2222 bad...

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6:34 pm EDT
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Restaurant.com Restaurant.com Certificates

I just want to say that to actually complain about restaurant.com only indicates how stupid you actually are. That is a great program and there is NO scam involved at all. It is a simple and straightforward program. Everything you need to know about how to use the certificates or gift cards can be found on the website, if you can read that is. The only requirement is that you can actually comprehend what you read, its not rocket science people. First when you purchase the certificate it clearly states beside the price the restrictions that the restaurant itself wants placed on that particular certificate. It also states that you can only use 1 certificate per restaurant per month which means you can use a different certificate at a different restaurant each night just not the same restaurant in a 30 day period. Like I said its not rocket science it just takes people who can read and comprehend what is right in front of their eyes. Also, the certificates NEVER expire and you can ALWAYS call them and change restaurants for ANY reason as long as you have not used the certificate already. No, I dont work for them I just love their program and it has given me and my family a chance to eat at places we could never afford to eat. Naturally the idiots out there who always want something for nothing or who are not happy unless they are complaining about something are trying to ruin it for the rest of us smart people. So quit trying to get everything for free and learn to read!

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Worthless certificates
Clearfield, US
Feb 29, 2012 9:35 pm EST
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You are being shortsighted in the scope of your comment. There are more issues at stake here than not comprehending the terms stated on the certificate. In my case, I purchased 20 certificates. 13 of them are worthless because now, merely a few months after these "no expiration date" certificates were issues, the restaurants are refusing to honor them. That is 3 out of 6 restaurants in my case. I am initiating a charge-back to the credit card company, as there are no other restaurants we would be able to use and even if there were, it would probably be an endless process of exchanging and exchanging as these restaurants are deciding to pull out of the program. I did not get what I purchased, the ability to use my certificate at the specific restaurants I chose.

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BAD SERV-NEVER PURCH FRM RESTAURANT.COM
US
May 18, 2011 5:32 pm EDT

you are so stupid, you work for this people, you like free things too, thats why you are here. dummy

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St.Joe,Mo.64501
US
Nov 02, 2010 1:10 am EDT

Wheres the restaurants in the St.joseph, mo area mrs wise just curious Its a headache and a scam in the end not everyone wants a freeby but we sure cant pay the gas to drive all the way there and then get turned away cause the restaurant is not accepting

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9:21 am EDT
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Restaurant.com Restaurant.com is not a scam, it's the few small restaurant owners

restaurant.com is not a scam It's the few restaurant owners that give it a bad experience for a few consumers. Instead of paying for traditional advertising, owners allow a discount on their meals. You agree to let restaurant.com advertise your business and for them to keep whatever cost of the certificate the consumer pays as payment for that advertising. The consumer abides by the terms on the certificate, minimum purchase, exception days, etc.

And then you complain when people come into use them. Or you now decise to no longer accept them, worse yet after the patron has eaten and deman full payment. Instead of accepting the certificate happily, you provide the customer with a bad experience. Now the chances are nil that they will ever come back, worse yet they will tell others of their bad experience.

Ironically, bringing in new customers is the effect that this program is suppose to have on your business. But many small owners are short sided and it has the opposite effect.

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Melody Fields
Grants Pass, US
Jul 13, 2015 6:51 pm EDT

As a consumer, I bought certificates from Restaurant.com, but when I heard the complaints decided not to use them, I threw money down the rabbit hole, thanks to them. I received an email trying to recruit people to be Independent Consultants for Restaurant.com, and came here to read reviews, and hadn't realized which company it was until I again began reading the complaints. The entire site and business is just a sham for consumers and restaurants owners.

As for any restaurant.com shrills on this board, I can only say that there is no way that I am going to go into a restaurant not knowing how my family will be treated, or worse what kind of food we would be served. If I told management up front that I have a certificate, there could be food/service problems. If I presented the certificate after the meal, there could be payment problems.

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classactionlawsuittoday
US
May 09, 2013 9:49 am EDT

Most consumers will go to restaurants looking for a free meal or just to complain.

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Mommy2Bree
Colton, US
May 09, 2013 9:23 am EDT

As a consumer, not restaurant owner, I'll say that I've used restaurant.com coupons a few times and think its a great incentive to find new restaurants in the area. Once in the door, it's on the restaurant itself to determine if i'll be coming back or not. If I get bad food or service then you're absolutely right, I won't become a regular full paying customer! However I've discovered one particular great restaurant that I never new existed and never would have known about were it not for Restaurant.com. And the r.com reviews I read for this place are fantastic... the only reviews I found for them anywhere on the internet I should add. I do agree that this is a system easily abused and that should change. You should not be permitted to buy a certificate for a certain restaurant more than once, as it's should only be an incentive to try something new. I also think r.com should maybe tell consumers that THEY keep all money paid for the cert - I didn't know that until I looked more into the company. In the end, I do plan to go back the the restaurant I spoke of as a full paying customer. Unfortunately the economy has hit me too so how often I eat out has changed (which I assume has a big effect of why the return rate of customers is low) but I've also spread word of mouth advertising for them which is the best form of advertising, right? A great restaurant can shine on restaurant.com i'd think... but if you're not a great restaurant that's a different story.

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AnnMarie13
sewaren, US
Feb 07, 2013 11:13 am EST

I think they need to restructure the whole business. I believe that in the beginning a new customer certificate would be wonderful so you can "try out" a new place. But once you've been there before just a small discount would be wonderful. I have to say that we have tried a few restaurants that we normally couldn't afford or that we had just not heard of before and there are reasons people don't go back sometimes. We had bad experiences at most of them, and the one we didn't have a bad experience at was just simply far away so it can only be a once in a few months type of place to go eat and believe me when we are happy with our meal we are more than happy to pay full price the next time we go. Running a mom and pop place today is very hard, with sometimes very little reward. The best thing to do if you want to increase service is to sit down with a business adviser, marketing expert, or even just someone else who runs a more successful business and talk through what works and doesn't work and how you can change things to increase business where it's needed. In the end, that one time investment will save you more than if you go the restaurant.com route.

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gbjordan
Greendale, US
Apr 17, 2011 8:54 am EDT

Hey jbs3626, you're mixing up the comments. My comment is below my name, not above it. Thanks.

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jbs3626
Kirtland, US
Mar 16, 2011 7:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

gbjordan you must obviously work for restaurant.com customers are pissed that they can't use the coupons we asked you not to sell and the restaurants look like con artists. Thanks for your 100% honest review praising restaurant.com I can not wait until you guys go bankrupt for causing all these restaurants commotion. Maybe when a contract is signed your sales reps should sign with OWNERS not Waiters or Waitresses or Hourly line cooks. You know your company conducts illegal business and knows our restaurants have the RIGHT to deny coupons. See you in court. I'm sick of my restaurant looking like a crook and being posted on your websight when 9 months ago I asked for you to remove my restaurant and logo from your sight.

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ScamAvoider
US
Mar 10, 2011 10:17 pm EST

Restaurant.com is a blood sucking leech that misleads and bleeds dry independent restaurants. Most customers do not understand that restaurants are lucky to take 4 to 8% of total revenues to the bottom line even in good times, many have gone under in the financial crisis. Restaurant.com provides no legitimate source of advertising and the restaurant gets zilch back for all the free food and drink they give away. On top of that, it is typically regular customers who abuse the program by using dozens of them each week and never paying a reasonable price for the meals. The worst part is that Restaurant.com will not let you cancel the program once their misrepresentations become evident, so you are stuck taking more and more coupons because you cannot shut it down. After repeatedly trying to cancel, we finally had to threaten a $100k+ copyright lawsuit against both Restaurant.com and their internet service provier for contining to display our copyrighted menus and photos for several months despite our repeated objections. That was our only way to finally get rid of them!

Restaurant owners struggle every day in a highly competitive business in a down economy. If you want your favorite local restaurants to go out of business and all their employees to be out of their jobs, then keep on buying these ### sucking coupons.

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jcald3944
Cincinnati, US
Dec 26, 2010 9:43 pm EST

I too own a small restaurant owner and agree this is a scam against restaurants, we do a large lunch trade so I tried Restaurant.com to try an increase dinner trade making the coupon only valid after 4PM. Restaurant.com changed the terms to include lunch I was giving $25 worth of food away my lunch check average is $9.00 so 3 meals basically for free and having to turn away full paying guests. I am in the business to make money and earn a living not give food away for free. I also had Restaurant.com guests trying to feed a whole family for free, if thats what you want hit Golden Corral, others angry because they don't want to abide by the terms they bought the certificate for get angry at me not Restaurant .com. I wrote a letter to the president of Restaurant.com to complain about his company and asked him to not sell to the guests that refused to not abide by the terms and he didn't even reply.

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gbjordan
Greendale, US
Dec 10, 2010 7:21 pm EST

No Shirt, No Shoes...thanks for your insight. You're giving owners some advice here, and since I'm one of the two owners on this post, I'll assume it was directed at me. I didn't get roped in by a 'hard sell'. I was looking to drive traffic, and I didn't have the $$ flow necessary to do it. Trading COGS for guest traffic instead of $$ for guest traffic was what I got, and it was exactly what I thought I would get. The reason I made this post was because of all of the consumers complaining about the restaurants...why are the terms different for each restaurant? Why is the gratuity included? Why can't I get specials? Etc.

Here's my experience. I followed the rules and cancelled the program in writing 30 days prior to our anniversary. We continued to be listed on the site. Every gift certificate purchased from 6/09 until 2/10 had an expiration date 1 year from the purchase date (ex. Expires 12/23/10 except where prohibited by law). After 2/10, every gift certificate purchases stated on the bottom "This Gift Certificate Never Expires". R.com told me that "we didn't sell any extra gift certificates so, no big deal, and the expiration date was taken off because some states, like California don't allow gift certificates to expire." I asked if the 'except where prohibited by law' covered that, and he told me that it did, but they "changed it and let all of their customers know that some of the gift certificates will expire in 1 year." So, I'm left to piss somebody off that comes in with a gift certificate for my restaurant that says 'this never expires' because R.com supposedly let every one of their purchasers know that 'some restaurants have a 1 year expiration'?

With that said, I'll stand by my original post. The problem with Restaurant.com isn't R.com itself, it is the people that use the gift certificates. I'll argue that you can't compare the 'advertising' you get on R.com with traditional advertising. R.com advertising will drive more traffic in the short term, but its impossible to know what the long term benefits are. My experience is that a very small percentage of R.com guests come back as full price paying 'regulars'. That was confirmed to me by a R.com agent who told me that according to their studies less than 10% of their customers return as full paying guests.

So, as an owner, I'll tell you that R.com will generate unprofitable sales in the short term, and the long term gain in regular, paying guests probably won't be worth the extra COGS as compared to traditional advertising. If you do work with R.com, add every single one of those guests to your database, as it will increase the liklihood that they become your guests instead of R.com customers.

Jordan

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emen74
Rockville, US
Dec 10, 2010 3:12 pm EST

Being the holiday season, I bought a friend of mine that is currently unemployed a chance to dine out. I carefully read the restriction and it clearly stated "a $35 minimum purchase" which I AGREED to. I bought a $75 gift certificate and I felt $35 was reasonable for dinner. To my surprise, AFTER I purchased the gift, get the e-mail to print it, it THEN tells me "must purchase a minimum of $150 at the restaurant." After contacting their customer service they said I agreed to the restriction by checking a box, which I DID, but it isn't my fault the restriction I agreed to BEFORE buying the product is different to the restriction that appeared AFTER buying the certificate. An OBVIOUS SCAM. I now am trying to get a refund through them or through my bank. It's embarrassing to give a "gift" where the person has to buy $150 worth of food and they are unemployed. My Holiday shopping turned SOUR the moment I got scammed by restaurant.com

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6:00 pm EDT
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Restaurant.com Gift Certificates

HORRIBLE, HORRIBLE, HORRIBLE.

What a great deal. Give someone a Restaurant.com gift card so they can pick a restaurant and go out for dinner on you... EXCEPT, they will still have to pay to cover the minimum to be able to use the certificate. Advertised as a great gift with no fees and no shipping, but for your recipient to be able to enjoy what you are trying to give them, they have to spend their own money.

This is such a horrible scam, especially for people who are not used to using this site and will be very confused by all the limitations put on them for times and days of use, changing policies, certain products that are not covered and on and on. Even for my wife and I who have used the site, as recipients, we were astonished at the limitations and the fact that the gift given to us still required us to spend money. AND, we could not use the additional 8O% off that we had earned ourselves with the gift we were given, we could only use that on our own additional purchases from them.

If you plan on giving someone one of these as a gift, DON'T, or don't forget to send them the money you saved buying it, else you are forcing the person you give it to to spend their own money also.

Anyone wanting to give someone a meal for a gift is better off contacting the restaurant itself and buying a gift card or certificate directly and having it sent to the recipient. Then you will not be requiring them to spend their own money to enjoy your gift.

We may continue using this service for ourselves once in a while, but it is NOT a service for giving a gift to someone else.
Gifts are supposed to be easy and not cost the recipients. Restaurant.com gifts are just the opposite.

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Michael Cervantes
Sacramento, US
May 12, 2010 12:42 am EDT

Do Not Buy this!
Restaurants.com is rip-off! If you purchased the gift certificates, like my wife and I did, make sure you read the fine print. Basically you'll find that the participating restaurants make you purchase minimums (which didn't include the drinks) and, oh did I mention they tack on a mandatory 18% gratuity BEFORE the discount?
I figured out I saved 4$, on a $70 meal-I had to purchase more food than I wanted. Buyer beware: save your money and don't fall for these phony discounts!

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About Restaurant.com

Screenshot Restaurant.com
Restaurant.com is a popular online platform that offers a wide range of dining options to customers across the United States. The website allows users to search for restaurants in their area, view menus, and make reservations. With over 20,000 participating restaurants, Restaurant.com is a one-stop-shop for foodies looking to explore new dining experiences.

One of the key features of Restaurant.com is its discounted gift certificates. Customers can purchase these certificates at a fraction of their face value, allowing them to save money on their dining experiences. These certificates can be used at any participating restaurant, making them a great way to try out new places without breaking the bank.

In addition to discounted gift certificates, Restaurant.com also offers a variety of other services to its customers. The website features a blog with articles on food and dining trends, as well as recipes and cooking tips. Customers can also sign up for the Restaurant.com email newsletter to receive exclusive deals and promotions.

Overall, Restaurant.com is a valuable resource for anyone looking to explore the dining scene in their area. With its extensive network of participating restaurants and discounted gift certificates, it's a great way to discover new culinary experiences without breaking the bank.
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Overview of Restaurant.com complaint handling

Restaurant.com reviews first appeared on Complaints Board on Aug 8, 2007. The latest review A Cautionary Tale: Beware of Restaurant.com was posted on Mar 30, 2024. The latest complaint thieves was resolved on Nov 25, 2014. Restaurant.com has an average consumer rating of 2 stars from 132 reviews. Restaurant.com has resolved 33 complaints.
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  1. Restaurant.com Contacts

  2. Restaurant.com phone numbers
    +1 (877) 640-1844
    +1 (877) 640-1844
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    Restaurants
    +1 (800) 979-8985
    +1 (800) 979-8985
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    Customers
    +1 (855) 832-8728
    +1 (855) 832-8728
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    Customer Service
    +1 (888) 604-0305
    +1 (888) 604-0305
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    +1 (800) 979-8985
    +1 (800) 979-8985
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    Customer Service Representative
    More phone numbers
  3. Restaurant.com emails
  4. Restaurant.com address
    1500 West Shure Drive, Suite 200, Arlington Heights, Illinois, 60004, United States
  5. Restaurant.com social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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