ReservationDesk.com review: Nearly $400

I made reservations on Thanksgiving, two rooms at the Hamptons. Yaz spent 45 minutes helping me find a room that was ADA (Americans with disabilities act) room, he was very kind, actually the nicest person involved in this ordeal. I was traveling with an ALS patient who absolutely needed an ADA room. My credit card information was captured and an email sent to confirm. The information for the room as per email did not specify ADA. We called the hotel and confirmed there had been no ADA rooms available throughout the holiday. Their policy was 48 hours notice, I understand that. It wasn't their mistake, and it is their policy I had never hung up the phone with Yaz and asked for a supervisor for a refund. I was told that I had to wait until the situation was reviewed, and that they would get back to me. I did receive a response, they offered to give me $94 for my inconvenience, and it would be mailed to me 7-10 days after receiving my physical address. I spoke with supervisor Ann who falls under the “They” category. Lol l kept hearing from other supervisors, Edwin, Amy, and Carol that this is what “they” have decided. So Ann gets on the phone and flat out tells me “This is all your gonna get” When l asked if they expected me to pay the nearly $400 balance she said Yes! When l asked who’s fault it was she said she wasn’t going to answer that. So really “they” don’t care about laws, this is not a question of semantics. First of all Bait and switch laws state you can’t sell one thing then deluver another. Second it should be illegal for booking companies to sell an ADA room and not deliver, or be held accountable.